I rarely leave negative reviews, but this experience was disappointing from start to finish.
We went to this hardware store because we needed a specific part to repair our shower. My boyfriend's father explained exactly what part we needed, but the employee sold us the wrong size. Unfortunately, we didn't realize it was incorrect until we got home and opened the package.
Since we needed our shower working, we purchased the correct faucet set from another store that was open on Sunday. My boyfriend then returned to this hardware store with the unused item and the original receipt simply to request a refund.
Instead of trying to help or handling the situation professionally, the owner refused the refund and proceeded to use profanity toward my boyfriend. Everyone makes mistakes, and we understand that the wrong item being sold can happen. What was most upsetting was the way we were treated afterward. There is never a good reason to curse at a customer who is calmly trying to resolve an issue.
Customer service and professionalism matter just as much as the products a business sells. Based on our experience, we won't be returning and cannot recommend this store. read more