I purchased a part in person from the store using cash. I found that the part was not needed, so I…read moreattempted to return it. The person at the counter told me that they would not return the part because it was purchased in cash. He said they do not have the $1008 I paid on hand. So, I told them to send me a check. They told me that they could not do that. The store should have let me know ahead of time (before I made the purchase) that they do not give refunds for purchases made in cash. Now I am out of $1008 and stuck with a part that I cannot use. This is deceit!

Water heater burning unit when out. Found the company on the web. As I enter the store, I was…read moregreeting and ask how can we help you. They took the time to make sure I had the right part and how to install it correctly. Every question I ask, they had the best answer for me. I will be back when ever I need any plumbing, heating and air conditioning part.

Lots of great choices at good prices in sectionals and sofas. Didn't realize the store has scratch…read moreand dent appliances.

Shopping trip to replace DH's recliner. Large open concept showroom. The infrastructure was a bit…read moreworse for wear, but the furniture was new. The noticeable difference with this store was so many furniture fabrics in colors outside the range of neutrals. Absolutely great for those with more extreme tastes. The salesman (Dave) was really nice and helpful, but unobtrusive. This was really appreciated because so many are predisposed to "hovering" in hopes of making the sale. Besides furniture, I noticed new appliances and housewares. We weren't in the market for those today, but it's certainly worth a look and a hidden treasure that's off the beaten path.

The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

Finally decided to check out this place after all the hype of the first few weeks of the place…read morebeing open, there's a lot of stuff to look at for sure. The place offers a great variety of electronics and other knick knacks. We ended up buying light strips for our TV here and they work great! I'm not sure what the price difference is between here & other electronic stores but still a cool place to check out.

The only Best Buy in Augusta, so your choices are limited. The in-store stock is somewhat lacking…read moreas I have made many trips to Columbia to fill my electronics needs. I recommend ordering on their website beforehand and not expecting a lot of inventory at the store. Many of the shelves tend to be bare. The gaming and blu/DVD sections have a small inventory than competing stores. What they lack in-store, the pickup/delivery service is a whole different world in customer service. I found most of my needs on the website. Best Buy does not charge extra for delivery or in-store pickup. I recommend going this route and picking up the item in-store. The customer pickup where they deliver your item to your car is a lifesaver. You only have to go on the app or the website and let them know where you park. Within five minutes of parking, I had my item in hand and was ready to drive away.

Poor customer service , I have an issue with two TVs that I purchased. i was not happy with what…read morethere solution was. I ask to speak to the store manager and he never came to speak with me.

Excellent Service‼ Kevin at Kelley's Appliance is very knowledgeable and caring plus followed up as…read morepromised!

We bought a new gas cooktop from Kelly's Appliance store. The salesman was very nice and said we…read moreonly have two choices. After we ordered our cooktop he also arranged an installer . After just one week. Tony came out to install the cooktop. He and his helper did an excellent job. I was off and cooking right after they left! I would definitely recommend Kelly's and the installer Tony.

Customer service is non existent. Purchase a brand new…read moredishwasher. Less than 2 months after they installed it, it stopped working. I called Davis to have someone come take a look at it since it was still under warranty. For 3 weeks they kept talling me, someone will be out next week. No one ever showed. I finally called the manufacturer who had someone fix it in 2 days. It was installed improperly. Never do business at Davis ever again!

Davis Appliance is a Great Hometown Business and They Provide the Best in Customer Service! If you…read morehave never been to Davis Appliance, Please Go By and Check Out Their Inventory and Experience their Top Shelf Customer Service!

Remolding a shower. I did not purchase here because I found exactly what I wanted elsewhere. They…read moredo have tons to choose from in all price ranges. I worked with Shari Roth who was very patient listening to what I had in mind. If I decide to remodel another area of the house I would go back here and definitely work with Shari again.

do not buy here. the staff is incompetent. i received a doa uline ice maker after spending…read more$65,000 in appliances. well actually first they lost one of my ice makers so i had no ice maker. simultaneously also had a broken wall oven door with a repair happening 8 motnhs later as they forgot tp order that piece. we moved in and turned appliances on in march 2023. i have been calling since april of 2023 as the ice maker is full of water and still have no replacement. i was told i needed a repir but the unit is also full of mold for the past two months. i did not get replacement parts which i later refused to accept when tehy didn't come but i also never got the replacement unit i was promised over two months ago now. shari and joel are a total joke. buy elsewhere. you can get better customer service from anywhere and i repeat anywhere else. i have been waiting 7 months for this problem to be rectified. my builder also told me he had a nightmare with one of his own appliances needing repair and that "joel used to be good" go online and save yourself the headache. i did have some damage with an online appliance purchase which was resolved immediately by someone over the phone from another company who actually cared about their customer service. oh yeah and i am yelling in caps. i am furious!

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).

Jesse was very responsive and was able to come out within hours of my contacting him. My condenser…read morewould not turn on and he fixed it and explained the problem promptly. I also needed to call him a few weeks later for another issue related to the house not cooling, and he came within the hour and fixed the issue fast. He is very knowledgable about HVAC units and what is needed. He made sure I knew what was going on, and didn't overcharge me on what he was doing. I would suggest Jesse to anyone who needs someone to be serious and real with them as quickly as possible.

Typically love Ollie's, but this one is a miss for us. We generally shop at Ollie's for books and…read morethis one has no organization. Books are just thrown anywhere and it is very difficult to search through them. The point where we could hear the workers yelling to each other from across the store about how bad their stomach hurt and they needed to go to the bathroom (while assisting other customers) is the point we just decided we were done searching.

I love the prices but the store is so messy and staff are beyond rude to the point where I don't…read moreeven want to go there anymore. First thing in the morning Jason was already being aggressive. I know people go through things and so do I but there is no need to take it out on me. He asked me about an Ollie card and I said no because I was honestly in a hurry. Maybe on a different day I would've considered it. He started slamming everything while huffing and puffing. I ignored his tantrum and said thank you after I paid for my things and he just rolled his eyes. If you don't like your job do everyone a favor and just leave.