The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

I have used this company through two homes and multiple types of appliances. I have always…read morereceived prompt attention and scheduling. problems are ways solved satisfactorily. I recommend Mr. Appliance without reservation.

I would give them zero stars if I could, just awful. They came out, told me they needed to order a…read morepart and that it was like $180 just for showing up, but that I could apply that to the repair. Then hit me with roughly the price of a new dishwasher to fix it, but I had a million things to do before Masters so I went ahead with it. Told me they would rush and it would be 3-5 days. 2 weeks later, called, texted, nothing, finally get through to someone and the woman you speak with is surly and combative. Asked for a refund since they told me I was still days away, they said no because I signed a contract. Hello I signed a contract because you falsely told me it would be less than a week to fix. Under no circumstances would I use this business.

Tried to call number listed on google maps and it's out of service. Used the info link and the…read moreservice number kept ringing and hanging up. If this is how difficult it is to try and reach a technician, I cannot imagine how difficult it must be to get them working.

My washing machine had an issue with not draining or spinning, so I read a couple reviews on Total…read moreHome Appliances web site and called them. They came out within the hour to diagnose my washer. It turned out to be an easy fix and I was so pleased it didn't need a part. I was charged the call out fee. Courteous, friendly, prompt and professional. If I have another need for repair or sales, I will call on them.

They know their stuff...IF you can ever get them to return phone calls or even answer the phone!…read more Took us weeks to get them to call us back...they finally came out & diagnosed the problem...said they'd be back out in a couple days with the part to fix it...that was FIVE WEEKS ago. No return calls...and if you try and call the service man (David Rawlins), his voice mail is full. Totally unacceptable for a business to run this way.

So disappointed with this company and very frustrated. I would not recommend! Whirlpool connected…read moreus through our brand new fridge warranty. David Rawlins will not return phone calls or texts. His receptionists only answers the phone when she needs something from me; otherwise it goes to voicemail and she nor David will return my calls. Been working with Rawlins for 5 months now and my fridge is still not working properly. When he finally comes out to fix the problem (after at a couple weeks of me calling whirlpool to contact him,) it breaks a couple weeks later and I have to go through the awful process of trying to get him out here again. When he's been here, he's pleasant and nice, but getting him to the house is hell and after his THREE repairs, I still don't have a functioning fridge.

Edited Review: Phil the service manager called to clarify issue and addressed it satisfactorily…read more On Feb. 20, 2026 I paid for a service call in which they KNEW the serial number of my model and what parts to bring. I paid for a repair kit in which the dryer kit had a dryer belt but it did NOT fit my dryer. The technician said he would return WITH the right belt at no additional charge. AFTER PAYING, they failed to return or return my calls. I would give them a NEGATIVE 10. They are totally unprofessional.

Like the other reviewers, I would give this company negative stars if it were an option…read more My home warranty company has assigned Atomic Tech to my work orders on two occasions. The first was in July 2024 for a failed dishwasher. The service repair efforts were so poor that the home warranty company refunded my service deductible, and the dishwasher was ultimately replaced by the warranty company after months -- literally months -- of waiting on Atomic Tech's ordering parts, waiting for parts, waiting to fit into the schedule after parts were received by the Augusta office (that's a two week window every time), only to find "that didn't work either." I did not have a working dishwasher from July to October 2024. OVER THREE MONTHS. The second was in November 2025 for a failed microwave. Atomic Tech was notified of the work order on 11/23, came to the house the first week of December and said the microwave needed a part ordered. After the part was received, they called to put me on the schedule. The earliest return was two weeks away on 12/17. On 12/17, the technician was stopped by the sub-division's guard gate who called to confirm I knew they were coming. The guard gate asked the tech to loop back through the line while they called me. I confirmed the appointment, but the guard gate told me while on the phone they were driving away. She could see them driving away. I called the tech's phone number which I had because he'd texted me for a gate pass on his prior visit. He did not pick up. I called the office immediately, asking they dispatch him back. They said he was already on his way to the next client and could not turn around. REMEMBER, this was all under four minutes' time. They rescheduled me for 12/31. On 12/31, a different tech came to the house, tried attempt #2 with parts, did not get the microwave to work and then removed the microwave and took it with him "back to the shop." This was literally the last time I saw or spoke to an Atomic Tech representative -- either technician or administrator or manager -- until 03/05 when the tech arrived to "drop off" my repaired microwave. FOR OVER TWO MONTHS, ATOMIC TECH NEVER COMMUNICATED WITH ME WHILE HAVING POSSESSION OF MY MICROWAVE. No updates, no scheduling, no anything. NOTHING from them. Atomic Tech ordered four rounds of parts and took over three months to provide a working appliance. They logged with my warranty company that they were scheduling appointments with me, but they NEVER contacted me after 12/17 to schedule an appointment. They never notified me when an appointment was logged. I discovered they had told my warranty company they had an appointment and a completed repair on 02/19 because my warranty company called to ask if I was satisfied with my working microwave. My response was, "What working microwave? I don't even have possession of my microwave." The warranty company was surprised to hear this and called Atomic Tech while I waited on hold. It was the warranty company that secured an actual installation appointment for me on 03/05 and updated their records to show this was an on-going problem. The warranty company refunded by deductible in recognition of the unacceptable experience that I was having with Atomic Tech. AGAIN, OVER THREE MONTHS, and I don't even know what my warranty company has had to pay them. Too much. Whatever it is, it's too much. My experience with this company has been unparalleled when measured by "how much less can we give a damn about customer service and satisfaction." They couldn't care less if they were further incentivized to try. Bottom barrel, rotten stuff here. Don't make yourself sick by working with them.

Yesterday I had my fridge repaired by Howard's appliances. Young Taylor was very polite and very…read moreknowlegable. I will continue to call Howard's when my appliances need repairs

Great experience. They work with your budget to get you the best you can afford. Very friendly…read moreand helpful staff. Got my appliances to my house quickly and Delivery guy professional.

An alert message on my recent HVAC system persisted after two prior companies checked it out and…read morefailed. Josh from Beech Island took care of the diagnostics and a new circuit board took care of the problem.

I had a new Trane system installed which replaced a working Carrier system. What a difference the…read moreTrane has made. Beach Island Appliance and Air Conditioning did a first class install job. And I Know. They were on time, great communicators, fair price. What else could you want. Super happy. 12/22/2021. Update. Complete. The attention to detail A+. Is this a good looking unit or what. Services: Installation, HVAC maintenance

Aaron has provided good services for small issues like the ice maker or dishwasher. However, I had…read moresignificant issues with his repair of my washing machine. He came on 10/30/25 to look at my washing machine. He told me it needed a new spider assembly. I paid $385 in labor and $317.28 for the spider assembly. He then wrote me that I needed an additional spindle that was $338.87. He said he was coming back on 12/6 to repair the machine but did not return until 12/7 to repair it. On 12/8 I turned the washing machine on and it was making loud noises and was leaking from the bottom. At that time I was unsure when he could come back so I bought a new machine. He then come on 12/11/25 to pick up the washing machine and take it to his shop and rebuild it. He said "I'll have it back in a few days to a week". On 1/18/26 he said he would be back in the next couple of days. On 1/24/26 he said the washing would be done in the morning. He then wrote that he would have to pick another time. Over the next month he rescheduled the delivery numerous times. He did send a video of it working. He returned the machine to me on 3/5/26. It is now sitting in my basement, a $1000 decoration.

over charged for parts and service. $600 dollars later, I still have a broken washer. A week pasted…read moreand continued to over charge for parts. You are better off purchasing a new machine then going through them.

Atlas Heating and Air installed our new ac unit about a week ago. The experience was a positive…read moreone. Corey came out and looked at our old unit and then went over the options to replace it. The day of the install Nick and his crew came and got everything done by early afternoon. Everyone was professional and extremely helpful making the process so smooth! Also, the crew cleaned up after themselves, which was really appreciated. I would definitely recommend Atlas Heating and Air.

Atlas installed a new a/c unit in my home recently. They did an excellent job and repaired the…read moreductwork to ensure that the airflow was efficient. Brandon came out first and explained in detail what was wrong with my very old a/c unit. He explained all options with me and the costs for repair and replacement. He was very courteous, knowledgeable, and easy to understand. It was less expensive to replace the unit. He also explained the 6 months no finance charge plan with me. That worked out perfectly as well. Then came Nick, Owen, Chris, Jeremy, Jacob, and Kyle to complete the work. The office staff, Vanessa. Michelle, and Ashley were also very helpful and extremely courteous. The timing was perfect and they ALL worked together and made sure that my air conditioning unit and ductwork was installed with perfection. The cost was also unbelievably low. After installation, the airflow was a little loud when the fan blowed. No problem. They came right back out with a week and installed a new vent so the airflow would be more quiet. It was perfect. I TRULY am proud of how they truly care about their customers and are expert team workers. TEAMWORK MAKES DREAMWORK! They are an excellent team. I truly thank God for all of them. I have to also give Honor and Praise God Almighty and to Pat Cutlip, who loves The Lord and serve Him faithfully. When the top of the pyramid is Holy and God fearing, then the rest of the pyramid falls in order. Thanks again, Atlas for an excellent job. We'll done! To God Be The Glory! I will send MANY REFERRALS in the future. Minister Dr. Christine Green Grovetown, Georgia 30813