Atlas Heating and Air installed our new ac unit about a week ago. The experience was a positive one. Corey came out and looked at our old unit and then went over the options to replace it. The day of the install Nick and his crew came and got everything done by early afternoon. Everyone was professional and extremely helpful making the process so smooth! Also, the crew cleaned up after themselves, which was really appreciated. I would definitely recommend Atlas Heating and Air. read more

Shane and Josh did the install of a new AC unit/ Heat Pump at our house. They were professional, courteous and a pleasure to work with. They went above and beyond beyond by removing some old AC parts left by the previous owners. [[HIGHLIGHT]]Atlas is a great company to work with as their customer service is prompt and available to schedule service when we need it![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even in the middle of a GA summer![[ENDHIGHLIGHT]] Their pricing is reasonable so you don't need to waste your time shopping vendors. read more

Atlas Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Augusta, Georgia

Great service Polite and eager to help Great quality work Excellent service really spoke well and handled everything very professionally read more

I wanted to make a connection with this organization and decided to visit. [[HIGHLIGHT]]Chris met with me without an appointment. I appreciate his time and look forward to collaborating with him on a few future projects.[[ENDHIGHLIGHT]] The office is nice and the front office staff is friendly. They have ample parking. Think local next time you need HVAC/R work done in Augusta. read more

[[HIGHLIGHT]]My technician communicated very well prior to, during and upon completion of service.[[ENDHIGHLIGHT]] He was on time, explained in detail what the service entailed and once service was complete, he made recommendations to protect my system. In addition to the service, he replaced a part and added a surge protector. Very pleased with the pricing and overall service. I highly recommend joining the Total Comfort Club, which will cover two services for the year. read more

So we called this company because our ac unit stopped working. A technician came out pretty quickly, assessed the situation and told us there was only one issue he could see. We paid about $200-300 for him to replace the part. The AC unit worked for like a day, then stopped again. We called and they sent someone out immediately to fix the issue. He fixed it at no extra cost and everything was great. Well, here we are about 2-3 weeks later and our unit stopped working again. I'm just frustrated that I now have to call another company and pay another service fee to find out what is actually wrong with my unit. On top of that, my house feels like a sauna right now. read more

This HVAC business is focused on customer service and satisfaction. A locally owned business that provides honest diagnosis of HVAC issues. I can always get straight and easy to understand explanations of problems and reliable answers to my questions. They provide solutions with consideration of price and quality. You can put your trust in Atlas. read more

Atlas provides excellent service every single time, whether it was the visit for an estimate, installation, or their total comfort services, all have been above others. The price for new unit and installation were better than expected, this also applies to the cost of their total comfort maintenance. [[HIGHLIGHT]]Request for service is always available when required.[[ENDHIGHLIGHT]] The staff that we've dealt with have all been professional, friendly and knowledgeable. They will be our service providers for years to come. read more

We are so pleased with the job Nick and his team did installing our two new HVAC units. The entire process from choosing the unit to financing to scheduling installation was completely seamless. We had excellent customer service from our sales representative Cory as well, and prices were competitive. Thank you so much! read more

Another visit today, 25 March, 2024. Technician Alex and Pau arrived on time for Atlas heating and Air's summer (although it's a cool day today) prevented maintenance visit under Atlas's Total Comfort plan. And as always (I say as always, as Alex has now been coming to my house for the last three years or so and has never been late) and additionally has always performed his technical inspection in a most professional manner. Paul even vacuumed out the fallen leaves in the compressor area. (I provided-the vacuum cleaner.) Atlas Heating and Air Company, has been my maintenance team for the past five years. I wouldn't have it any other way. Regardless of which Atlas Technician you get to service your unit, be assured that you are getting a qualified technician and a quality service company. Fully recommend them for your home or business. read more

[[HIGHLIGHT]]Jeremy arrived as scheduled.[[ENDHIGHLIGHT]] He explained the problem with the heating and quoted the all costs. He was very friendly and professional. read more

Our HVAC unit stopped working and Atlas was able to get Danielle Out next day. She helped diagnose the problem, checked the whole unit to be sure everything was functioning properly and expertly installed a new smart thermostat for us. Highly recommend! read more

Not the worst company I've ever worked with. The techs appear friendly and knowledgeable. The problem is that if they're unsure about the issue, they just start telling you that parts are bad and need to be replaced. They told me my panel was bad and had to be replaced. I didn't know any better and paid $800 for that just to find out it didn't fix the problem, which ended up just being a faulty wire. The next summer, AC went out again, and they told me my entire system was shot and I needed a new condenser. $8000 later and still had problems. So then they said my panel was bad again. Yikes. They tried that one on me before. Anyways, I'll try my luck with another company going forward. read more

Great response time and excellent service. Was able to get an appointment with in 24 hours of calling and technician was able to answer all of my questions! Reasonably priced and gave quotes prior to service. Received invoice via email and online! Buying my first home was scary, but when our HVAC issues started I'm so glad I called Atlas! read more

I get semi annual HVAC maintenance done by these folks and they are wonderful! They come in the spring and fall and they've repaired a few minor things during their visits. They are very reasonable and can't be beat! read more

Today I used them again since the last time I used them for the maintenance program. I got Paul Sheffer today. Did a great job got to business once he got to my house. Even tried to put buttys on his boots, I laughed and told him to not worry about it. read more

Technician Danielle was on time and did a great job, and very professional. My wife and I are very satisfied, and Atlas is now our go to HVAC company. John and Kathy Corbin read more

I must echo my fellow reviewers! This company is top notch and I would recommend them too. Scheduling my appointment was like a mini troubleshooting session, they gave me more suggestions and tips than some companies give with an actual appointment. I was so pleased with their customer service on the phone, it put me at ease and made me feel like they cared about me and my family. For the actual appointment, the two repairman were prompt and friendly...they score extra points with me for putting on booties before walking around my house! They took the time to show me which part was broken and upon replacing it, had the air up and running in under a half an hour. It was like a dream! I love being treated so well, I love that they spoke to me and not down to me and gave me some recommendations about a yearly maintenance service they provide. Our air conditioner is living on borrowed time, it's original to the home. I was very thankful we didn't have to replace it quite yet...even more thankful I now have an honest company who will help me determine when the repairs outweigh the life of the unit. You guys rock, thank you for providing such wonderful service!!!! read more

Thank you Atlas! Jamie and Tyler were very professional and kind. They did a great job and Jamie came back to check on service with some additional work to help unit run more efficiently! Love that portable vacuum! My brother loved the work and hired Atlas for another property! Sincerely, M E Paradiso Happy customer read more

I don't think you can beat their pricing for servicing units. Very professional and thorough, friendly and in relation to current events with Covid both Tyler and Pat who came to my house wore masks and booties Pre appointment reminder emails and texts were also very informative . They did their best to make sure expectations were set properly and other things like making sure the unit is off with fan on so they don't arrive to a frozen unit that can't be worked on wasting time and your money. read more

Everything about this company has been five stars from calling for appointment to invoicing. The technician Ola was a perfect frontline employee very knowledgeable friendly made us feel he cared about us and about doing an excellent job He explained all aspects of the repair work to our heating system as well as pricing quotes We also purchased a service contract because of his professionalism We wish we had found this company years ago they're .."Top of the line! " read more

As the weather got warmer our upstairs cooling unit wasn't keeping up like it used to. The house and unit are only about 5.5 years old. I looked up reviews and called Atlas. I am glad I did. The service was timely. The technician answered all my questions (a LOT of them) and even checked out the settings on my thermostat. We needed a replacement part, the technician showed me how the unit worked with the old part, and then again after replacing the part. It sounded like a completely different machine. After a few diagnostic tests we discovered a low volume of coolant and had that replaced also. The service was a little expensive after the parts, but It was much less than I had expected. Great job Atlas. read more

OK I do want to give an update which slightly improves my rating. The owner did change his reply message to me on Google Reviews to attempt to correct the situation or at least remove some of the inaccurate information which I discussed in this post. This reply is significantly more professional than the original one and I appreciate the professionalism. He contacted me on Facebook. During this Facebook chat, we were finally able to discuss like reasonable adults in relative detail the situation going back two years ago, which he then removed the false review he left for my therapy business which he was never a client of. I feel like he understands more than he did a few days ago. This was much more like the discussion we had two years ago (assuming this is the same guy) which was appreciated. I really do wish him the absolute best. read more

I was having issues with (what I thought was) my air conditioner blowing hot air, so I gave Atlas a call given their high Yelp reviews and recommendations. I got extremely lucky that they had an opening on the same day (later I found out that their crazy-busy season was on the down slope), so I was all set for someone to arrive at 4pm. At around 3:45pm my technician called to let me know that his current job was running a little long and that he would get to me around 4:15 or so. I really appreciated the update and never felt my time was being wasted. Joe arrived, introduced himself, and then got started on diagnosing the problem. Unfortunately for me, the problem was not the A/C but actually the furnace coils were on at full blast and couldn't be turned off via thermostat. Joe worked until he could get the immediate issue (175°+ air blowing into my office - office temperature hit over 140°) mitigated. Thank goodness! I will need a long-term fix (replace the furnace sequencer) completed later on, but we agreed that could be done once temperatures start dropping and it isn't sweltering in my attic. Despite the insanely uncomfortable working conditions (extreme heat in both my office and the attic), he never gave up on finding/fixing the issue. I, too, now highly recommend Atlas Heating and Air Conditioning. read more

Phenomenal experience, a previous company told me my air handler was dead after they installed new relays. Wanted $935 for a "rescue" unit or $1060 for a new unit while recommending I just replace the whole system for $6530. Previous company also blamed me for installing Nest thermostats as the cause of all of my problems. I called ATLAS and let them know what was going on. They were professional, courteous and were able to squeeze me in within 2 hours on a busy day because I have an infant and had house with no heat in the middle of a freeze snap in winter. Patrick and Cory came by and within minutes found multiple wiring issues with the relays and low voltage wiring going to my unit that was causing the problem. $180 and a handshake later, both of my heat pump systems were back up and running with both Nest thermostats installed. Saved me $13,000 from buying new units. Can't recommend Patrick and ATLAS enough at this point. My units for the record are 12 years old and near EOL, but I will be choosing ATLAS for the install when these units do finally go to HVAC heaven. read more

Ola showed up at my home with a mask on, which I appreciated. He was early (extra points), friendly and professional. Atlas had replaced part of my equipment in 2016 and some they hadn't replaced stopped working. I called on a Monday morning and they came to fix the unit within 2 hours of my call. read more

Check out some of my reviews on Yelp about some of the terrible companies I used to service my HVAC system in the past. I'm happy, I chose this company to install my new HVAC system and been with them for almost 3 years. The customer service is great and will handle any needs quickly. The Technicians are really kind and really thorough when servicing your HVAC system. This is the only HVAC company I have used that didn't try to sell me things for my system that wasn't necessary for it to work properly. I hope they stay in the business because I would hate to have to go through what I went through before. Please Keep Up The Excellent Work! read more

My wife called me yesterday frantic that our a/c had quit working. I called Atlas and someone was at my house in two hours. That's fast service. The tech was very friendly and knowledgeable. Luckily it was only a defective thermostat that was replaced under warranty. The tech then took the time to do a complete inspection of our system to ensure we wouldn't have any other problems. That is great customer service. I highly recommend Atlas for any hearing and air condition issues that might arise. They have a great team at Atlas read more

So, our air conditioner broke down on Saturday night. We called Atlas Heating & Air Inc. on Sunday at 3:45pm. The technician-on-call, Danielle Ortiz, called back in 2 minutes asking us details about it and said it's most likely leaking freon. She spoke to her manager and then proceeded to tell us that she would come over and add the freon within the next half hour since she did not want us to suffer in the heat. And all this for FREE!!!!! We were so moved and impressed by the empathy Atlas Augusta showed us! Goes to show what an amazing company it is with awesome employees like Danielle Ortiz. A big big thank you to the owner, Pat and his amazing team. Ever so grateful!! read more

These guys were highly recommended, and now I know why. From the initial call to inquire and set an appointment to the actual service date, they had been very honest and accommodating. The technician, James, was awesome at what he does. He did not only arrived earlier than the appointed time, but also made sure to let me know and waited until I got to the property location. Expeditiously worked on the unit, fixed the problem that two other companies missed, and he made sure that I would not have any problem anytime soon. Service charges and fees were more reasonable than the other two companies that did not even fixed the issue. To those people who are in the same predicament as I was, being new to the area, stop researching HVAC companies and give these guys a call. I definitely highly recommend them. Kudos to these guys at Atlas. read more

I hired Atlas because my home warranty company was not fixing my heating problem. I called them on a Saturday evening and they came out on a Sunday morning. They quickly identified the problem that two other companies (Bailey's Comfort and Total Air) could not identify or fix. They were great at communicating and quick with providing a detailed invoice. Thank you, and I highly recommend Atlas for any heating issues (ours was a gas furnace). read more

So honestly after having two other company's come out to our home for a/c issues, telling us the first time 14,000$ and the second company estimated price was around 2,600$. I kept searching, came across Atlas on the web. Seen they were military affiliated, Called an scheduled an appt and they were out the next morning. My ac was running in like 20 minutes and my bill was amazing. No where near the prices I was quoted with the other companys. I felt comfortable with the tech who came out. He seemed very confident and that made me feel like I could trust them. There was no shadiness or scams. All business, and my home is cool as can be. We highly recommend the company. Will be keeping them for a/c problems in the future. read more

We don't normally give businesses five stars, as you may know. To put it simply "no ones perfect". However, occasionally you have a business that just rises above the norm in either service or cost or both and this is one of those rare occasions. We received a couple of Nest Thermostats for Christmas and we were in the process of installing them over the weekend when we ran into a problem with power (specifically the RH wire was not registering power). The Nest technicians were not able to solve the problem (because they were confident by Sunday evening that it was our HVAC and not the thermostat) and referred me to several local heating vendors familiar with their products (Just so you know, power to the thermostat comes from the HVAC and not the area in which it's mounted, like say a light switch would correspond to the area in which you might find it in your circuit breaker box. The thermostat, however, does not). Well, making a short story long, Atlas was the first company to respond and within 15 minutes no less. The first technician to call was Josh and after explaining the difference in pricing for non-business hours versus normal business hours scheduled an appointment for the following Monday at 1:00 pm. After arriving at Church around 5:52 that evening we received a call from Bailey informing us that the 3 AMP was most likely the problem and we proceeded to the local auto parts store to acquire some. It was great that they called as the temperatures outside were dipping back into the 30's by this time. However, after we discovered the 3 AMP we purchased was the smaller one and we needed the larger one the stores were closed (keep in mind through this whole process Mr. Bailey was on the phone whenever needed). So, he offered to leave some for us. Well, to sum this story up we had our heat back on by 9:13, Sunday evening. If you are in need of some HVAC technical support and you yourself are handy with tools give ATLAS a call first they may be able to fix it over the phone(every situation is different, might not be able to over the phone either), but if not these guys will treat you right! Veteran owned and operated, Atlas has great customer service too! read more

This company goes above and beyond to make their customers happy. Their representative Joe, came out three times in 3 days to help us solve our issues. We are grateful and highly recommend this company. read more

Scheduling was easy and service went well. The guy they sent was running late but called me ahead of the appointment time to let me know he might be behind so communication was excellent. I'll use them again if I have a need. read more

I was very impressed with the service I received. I called Atlas due to an emergency outage I had with my air conditioning unit at my rental property. They were there when they said they would be, actually they called to see if they could come earlier which was great because my tenant did not have air conditioning. I thought the price was good for the work they did. Also their invoice is very detailed for work completed and what they suggest for the future of the unit. I also hired them to do some additional repairs to my unit. They kept in good contact and were very accommodating considering I live out of state. I have dealt with several other HVAC companies in the area and Atlas has been by far the best priced and the best service. I read more

These guys were amazing. My HVAC went out on a hot July Thursday night. I called Friday morning to see if anyone could come by. Joe came by later on Friday afternoon and checked my system out. He was honest with his assessment and very courteous and professional. He was able to get a replacement unit ordered right before the warehouse closed. He said everything would be changed out, installed, and inspected by noon the next day. Saturday morning Brandon arrived and set to work taking out the old unit and replacing it with the new unit. He went under the house and inspected all of the ductwork to make sure it looked good. When he finally got it all done, he wasn't happy with the flashing between the house and the new unit. He drew up some measurements and had the shop at Atlas custom design the new flashing to fit. It looks great now. I would highly recommend Atlas Heating and Air Conditioning to anyone. The owner of the business has a top notch team that he should be very proud of. They represent him well. read more

Atlas Mechanical came through in a time of need! I noticed a problem with the duct work under my house just as I was preparing to head to the airport for an overseas assignment. I had no idea how much it might cost, which was important because my family and I were a little strained financially. I also didn't know if the problem would affect the air my family would be breathing while I was away, so I decided to error on the side of caution, lest my daughters develop some horrible respiratory illness. I called Mr. Patrick Cutlip (I was given his business card by a plumber from whom I had received quality service and who I asked if he could recommend a good electrician. He gave me the electrician's card, and Mr. Cutlip's which I didn't even ask for, but it turned out to be a blessing in disguise.) of Atlas Mechanical and he came by to fix the issue the same day. Evidently it was a simple enough fix that he didn't even charge us, which was a pretty classy move in my estimation. There are those who would have taken advantage of my ignorance for their own gain. Thus, Atlas Mechanical has earned my business for as long as I'm in the CSRA. I intend to move eventually, and when I do I plan on going through with an HVAC overhaul - you can be sure I'll call Atlas to get the job done! read more

I had several companies out to evaluate my older heating and air system. Patrick was the only one that would take the time to answer my questions and explain to me exactly what was going on. I knew i needed a new system. He gave me choices. He actually went under house and checked my eletrical panel to make sure that this quote would be correct. None of the other contractors even bothered to go under the house or even check the panel. I could have got a phone estimate from them. New system works well and we are very pleased. Very professional and I would definitely do business again with him and his company and highly recommend them. read more

Daniel is very professional & courteous. He is service oriented and I wish our contractor has recommended you first. Our initial installer was not interested in after market service - it seemed to be too much trouble. Thank you Daniel - we will be calling you again. read more