The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

They did a great job. FAST responders! I called about our dishwasher breaking and they showed up…read morewithin the hour and then the part arrived the very next day. They were nice people and I liked the fast service!!! Highly recommend them!! It's hard to find this quality of help anymore!!

DO NOT waste your time calling this company. They are a small company and a huge joke. They…read morecharged me $75 to change batteries in my thermostat. They claimed dogs peed on my air conditioning unit outside so my home warranty company will not pay to fix it. It could have been wild animals.

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).

Jesse was very responsive and was able to come out within hours of my contacting him. My condenser…read morewould not turn on and he fixed it and explained the problem promptly. I also needed to call him a few weeks later for another issue related to the house not cooling, and he came within the hour and fixed the issue fast. He is very knowledgable about HVAC units and what is needed. He made sure I knew what was going on, and didn't overcharge me on what he was doing. I would suggest Jesse to anyone who needs someone to be serious and real with them as quickly as possible.

I have used this company through two homes and multiple types of appliances. I have always…read morereceived prompt attention and scheduling. problems are ways solved satisfactorily. I recommend Mr. Appliance without reservation.

I would give them zero stars if I could, just awful. They came out, told me they needed to order a…read morepart and that it was like $180 just for showing up, but that I could apply that to the repair. Then hit me with roughly the price of a new dishwasher to fix it, but I had a million things to do before Masters so I went ahead with it. Told me they would rush and it would be 3-5 days. 2 weeks later, called, texted, nothing, finally get through to someone and the woman you speak with is surly and combative. Asked for a refund since they told me I was still days away, they said no because I signed a contract. Hello I signed a contract because you falsely told me it would be less than a week to fix. Under no circumstances would I use this business.

My French-Door Frigidaire FGHB2866PFGA refrigerator's ice-maker stopped working after 10 months…read more Repairman had to order and install a rear panel/gasket kit for insulation. It turns out that this is a common problem for this model fridge. And yet, the company keeps sending out these refrigerators as they are, without making the needed improvement, knowing full well that the ice-maker will ultimately fail. Also, on this model (with bottom freezer), the freezer bin cannot be removed for cleaning. Which means you can't wipe underneath the bin. Also, If anything falls underneath the bin (which can happen easily), it's very difficult to retrieve. Lastly, in order to clean the coils (recommended to extend life of fridge), one has to first open the bottom freezer door to be able to pry off the plastic piece that fits under freezer door. I love the look of the fridge, and the spaciousness inside. However, it has poor design elements that should be addressed before putting it out in the market. That the company has chosen not to do that does not speak well of it.

I am on my second Frigidaire Professional Microwave (over the stove) I purchased as part of a full…read morekitchen set in 2019. The first one broke after a year of use; I had to go through all kinds of hoops but was able to get my appliance dealer to give me a replacement microwave which I had to install. I paid the $100 to get a 5-year warranty through Frigidaire which I thought would protect my purchase. I could not have been more wrong. The second microwave, after a year of use, has turned out to be an even bigger nightmare when it stopped working. It took 5 phone calls to Frigidaire and 3 weeks to get one of their contracted service companies A &E to get them to my house; from there what followed were multiple return visits and parts replacements over the course of another month--to the point where the service technician finally said the microwave needed to be replaced. That replacement should have been the final solution; it was not. When calling Frigidaire customer service, I have received an endless runaround saying that the microwave can still be repaired--but because A & E can't fix it, they need to find another service company and will contact me in the next 3 - 5 business days to get something scheduled! At this point I have no idea when our microwave is going to actually get fixed, and Frigidaire's customer service has been completely unhelpful and even tried to give me a bunch of semantics on what constitutes a "service visit" to somehow make me feel better?! Bottom line, we have had a large open space above our stove for 2+ months with no end in sight to getting this appliance repaired. Frigidaire just passes it off on their warranty company while not realizing that a) they have already spent several times the cost of the microwave and b) the consumer is left holding the bag. We are using our daughter's $50 tabletop microwave from college which has proven far more reliable than Frigidaire's product and their abominable customer service. I will never buy another Frigidaire product/warranty again.

PLEASE DON'T USE THIS COMPANY!!! Technician came out and…read moresent a bogus report to Electrolux to get more money. Reported that our stove was infested with roaches so they could charge for a maintenance fee. Electrolux called us because the charge was so expensive and they didn't understand why. Since Electrolux didn't pay them they told us we would have to get a certificate from a certified exterminator. Look at the pictures the tech sent in verses the picture of our real stove. Keep in mind our stove is a little over three years old. ZERO STARS WORST TREATMENT I HAVE EVER EXPERIENCED AS A CUSTOMER...CROOKS FOR TECHNICIANS!

I had a wonderful experience with Certified Appliance. I bought a new Electrolux washer and dryer…read more The dryer had a strange noise from the beginning. Tony, from Certified Appliance helped us. Because it was under warranty we both were at the mercy of Electrolux. Electrolux had Tony come out 4 different times before they agreed to replace it. Tony was fantastic!!! He was thorough, kind, knowledgeable, and patient. He was always here when he said he would be. He explained everything to me. He really went to bat for me with Electrolux!!! You will not be disappointed!!! The office stay is amazing as well. Super company!!!!

First time I called I was told to call back and ask for the tech, Frank. I called back later and…read moreasked for him and they refused to let me speak to him and said they would give him the info and they would call me back. After three days, no return call. I called back and told them of my experience and the lady I spoke to that day (Sharon) said she would have Frank call me back. He called and left a message for me to call back, I called back and again the lady that answered tried to refuse for me to talk to him. Finally, they put me through. Frank and I talked, great guy, very willing to help... he and I agreed I would bring my part in for him to see if he could fix it. I brought the part in and again, the lady (the manager) was being difficult that they had to have my machine etc. I told her the agreement Frank and I made (that he would try to fix that particular part and if he could I would then bring in my machine to be serviced). Then the manager told me I would have to pay a $30 deposit. Now why am I paying a deposit when they have my part... of course, I can't get the part back without paying for it. Needless to say I told her I was done with their company and would never use them again. Nothing but a manager and some staff impossible to deal with (rude etc) and asking for deposit when I clearly cannot walk out without paying once repair of part was made. The only two people I spoke to at that company that knew how to deal with customers was Sharon and Frank.

I stopped in here to buy some fabric for masks. I was looking for quality material that wasn't…read moreJoAnn common and seen everywhere. This place did not disappoint! It seemed to be a locally owned business with friendly staff. I highly recommend for fabrics and they had a sewing classes while I was shopping around. The fabric was honestly higher quality than Joann at a better price. Great experience!

Aaron has provided good services for small issues like the ice maker or dishwasher. However, I had…read moresignificant issues with his repair of my washing machine. He came on 10/30/25 to look at my washing machine. He told me it needed a new spider assembly. I paid $385 in labor and $317.28 for the spider assembly. He then wrote me that I needed an additional spindle that was $338.87. He said he was coming back on 12/6 to repair the machine but did not return until 12/7 to repair it. On 12/8 I turned the washing machine on and it was making loud noises and was leaking from the bottom. At that time I was unsure when he could come back so I bought a new machine. He then come on 12/11/25 to pick up the washing machine and take it to his shop and rebuild it. He said "I'll have it back in a few days to a week". On 1/18/26 he said he would be back in the next couple of days. On 1/24/26 he said the washing would be done in the morning. He then wrote that he would have to pick another time. Over the next month he rescheduled the delivery numerous times. He did send a video of it working. He returned the machine to me on 3/5/26. It is now sitting in my basement, a $1000 decoration.

over charged for parts and service. $600 dollars later, I still have a broken washer. A week pasted…read moreand continued to over charge for parts. You are better off purchasing a new machine then going through them.