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    Rawlins Appliance Service

    1.7 (6 reviews)

    Services - Rawlins Appliance Service

    Appliance repair

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    Mr. Appliance of West Augusta

    Mr. Appliance of West Augusta

    2.3
    (54 reviews)

    I've called Me. Appliance out several times and have ALWAYS received great service. The techs are…read moreprofessional and clean any mess that results from their work. The repairs they've made have been quality and lasted for years. I'd definitely recommend them to others and know I can count on them to properly diagnose and repair our appliance issues.

    I had a very disappointing experience with Mr. Appliance from start to finish…read more After paying for the service, I expected timely communication and progress on the repair. Instead, more than a month passed with no meaningful action or updates from the company. I repeatedly had to follow up myself to find out what was happening. The most concerning part of my experience was a phone call with someone who identified themselves as the Operations Manager. When I politely asked for their name, I received the response, "I am the Operations Manager, and that's all you get." I found this to be unprofessional and discourteous, especially for someone in a management position. Customer service should include respectful communication, accountability, and keeping customers informed. Unfortunately, that was not my experience. After payment was made, there appeared to be little urgency to resolve the issue or provide updates. Based on my experience, I cannot recommend Mr. Appliance. I hope the company takes steps to improve its customer service, communication, and follow-through. Hence, future customers receive the level of professionalism they deserve.

    Electrolux

    Electrolux

    1.2
    (20 reviews)

    I am on my second Frigidaire Professional Microwave (over the stove) I purchased as part of a full…read morekitchen set in 2019. The first one broke after a year of use; I had to go through all kinds of hoops but was able to get my appliance dealer to give me a replacement microwave which I had to install. I paid the $100 to get a 5-year warranty through Frigidaire which I thought would protect my purchase. I could not have been more wrong. The second microwave, after a year of use, has turned out to be an even bigger nightmare when it stopped working. It took 5 phone calls to Frigidaire and 3 weeks to get one of their contracted service companies A &E to get them to my house; from there what followed were multiple return visits and parts replacements over the course of another month--to the point where the service technician finally said the microwave needed to be replaced. That replacement should have been the final solution; it was not. When calling Frigidaire customer service, I have received an endless runaround saying that the microwave can still be repaired--but because A & E can't fix it, they need to find another service company and will contact me in the next 3 - 5 business days to get something scheduled! At this point I have no idea when our microwave is going to actually get fixed, and Frigidaire's customer service has been completely unhelpful and even tried to give me a bunch of semantics on what constitutes a "service visit" to somehow make me feel better?! Bottom line, we have had a large open space above our stove for 2+ months with no end in sight to getting this appliance repaired. Frigidaire just passes it off on their warranty company while not realizing that a) they have already spent several times the cost of the microwave and b) the consumer is left holding the bag. We are using our daughter's $50 tabletop microwave from college which has proven far more reliable than Frigidaire's product and their abominable customer service. I will never buy another Frigidaire product/warranty again.

    They are trolling ebay. They claim any of their products on the site are fake, a lie, so that…read morenobody can sell them. Stomping on small business from behind a false IP claim. Its disgusting. I won't buy another electrolux product or any of its parent or subsidiary brands. If I have any I am going to recycle them. LIARS!!

    Augusta Sewing Center

    Augusta Sewing Center

    3.8
    (17 reviews)
    $$

    First time I called I was told to call back and ask for the tech, Frank. I called back later and…read moreasked for him and they refused to let me speak to him and said they would give him the info and they would call me back. After three days, no return call. I called back and told them of my experience and the lady I spoke to that day (Sharon) said she would have Frank call me back. He called and left a message for me to call back, I called back and again the lady that answered tried to refuse for me to talk to him. Finally, they put me through. Frank and I talked, great guy, very willing to help... he and I agreed I would bring my part in for him to see if he could fix it. I brought the part in and again, the lady (the manager) was being difficult that they had to have my machine etc. I told her the agreement Frank and I made (that he would try to fix that particular part and if he could I would then bring in my machine to be serviced). Then the manager told me I would have to pay a $30 deposit. Now why am I paying a deposit when they have my part... of course, I can't get the part back without paying for it. Needless to say I told her I was done with their company and would never use them again. Nothing but a manager and some staff impossible to deal with (rude etc) and asking for deposit when I clearly cannot walk out without paying once repair of part was made. The only two people I spoke to at that company that knew how to deal with customers was Sharon and Frank.

    I stopped in here to buy some fabric for masks. I was looking for quality material that wasn't…read moreJoAnn common and seen everywhere. This place did not disappoint! It seemed to be a locally owned business with friendly staff. I highly recommend for fabrics and they had a sewing classes while I was shopping around. The fabric was honestly higher quality than Joann at a better price. Great experience!

    Rawlins Appliance Service - homeappliancerepair - Updated July 2026

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