The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

In response to the comment about pee on your unit, changing your batterys and the 75$ charge for "…read morechanging your batteries". 1. It is not right to slander a businesses name because you didn't get what you wanted from that company (a new unit from your warranty company) 2. It is not the fault of the business that you were not intelligent enough to replace your own batteries in your thermostat in your own house. 3. It is also not the company charging you $75 to come take a look at your unit "just to replace your batteries", that would be the deductible from your insurance company. 4. It is not the responsibility of the company to lie and falsify information on your report to your insurance company on your unit when it has been neglected of cleaning and maintenance, while also getting peed on by your dogs, which caused the coils to melt off of the unit. 5. Nobody in the HVAC industry is a pee analyst, we just know what happens when dogs continuously pees on the same spot on a unit over the course of several years because we see multiple a year that have the same exact thing happen to them with that same exact scenario. This company has been in business for over 30 years and has not had but a handful of complaints . To slander a business due to you not getting your way is childish. Grow up. Also, try and learn to replace the batteries in your thermostat when the light that reads (replace batteries) is flashing.

If you're not knowledgeable about hvac systems please get someone who is reliable and won't commit…read morefraud! I give them one star because they will answer the phone. Don't trust them, they took my 3.5 ton unit and replaced it with a 2 ton unit. Because I was ignorant to this business and didn't know what they'd done it wasn't discovered until later that they altered the model and serial number on the invoice and didn't provide the proper size unit. They're criminals and if you allow them to work for you please have someone who knows about hvac systems present to ensure they do the work properly. I had another professional company come out and give me a complete diagnosis and they documented how Hutto messed up my system. I guess whoever has my 3.5 ton unit is cool while I'm over here sweating! Probably one of their buddies!

I had an AC unit get shocked from a power surge during a lightning storm. Super quick response…read moretime. Came out as soon as possible. Assessed the situation quickly. Consulted with me prior to continuing the repairs. There were a couple of fried parts that Jesse was able to source quickly. Finished the job the very next day. Highly recommend! Thanks Jesse.

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).

I've called Me. Appliance out several times and have ALWAYS received great service. The techs are…read moreprofessional and clean any mess that results from their work. The repairs they've made have been quality and lasted for years. I'd definitely recommend them to others and know I can count on them to properly diagnose and repair our appliance issues.

I had a very disappointing experience with Mr. Appliance from start to finish…read more After paying for the service, I expected timely communication and progress on the repair. Instead, more than a month passed with no meaningful action or updates from the company. I repeatedly had to follow up myself to find out what was happening. The most concerning part of my experience was a phone call with someone who identified themselves as the Operations Manager. When I politely asked for their name, I received the response, "I am the Operations Manager, and that's all you get." I found this to be unprofessional and discourteous, especially for someone in a management position. Customer service should include respectful communication, accountability, and keeping customers informed. Unfortunately, that was not my experience. After payment was made, there appeared to be little urgency to resolve the issue or provide updates. Based on my experience, I cannot recommend Mr. Appliance. I hope the company takes steps to improve its customer service, communication, and follow-through. Hence, future customers receive the level of professionalism they deserve.

My French-Door Frigidaire FGHB2866PFGA refrigerator's ice-maker stopped working after 10 months…read more Repairman had to order and install a rear panel/gasket kit for insulation. It turns out that this is a common problem for this model fridge. And yet, the company keeps sending out these refrigerators as they are, without making the needed improvement, knowing full well that the ice-maker will ultimately fail. Also, on this model (with bottom freezer), the freezer bin cannot be removed for cleaning. Which means you can't wipe underneath the bin. Also, If anything falls underneath the bin (which can happen easily), it's very difficult to retrieve. Lastly, in order to clean the coils (recommended to extend life of fridge), one has to first open the bottom freezer door to be able to pry off the plastic piece that fits under freezer door. I love the look of the fridge, and the spaciousness inside. However, it has poor design elements that should be addressed before putting it out in the market. That the company has chosen not to do that does not speak well of it.

I am on my second Frigidaire Professional Microwave (over the stove) I purchased as part of a full…read morekitchen set in 2019. The first one broke after a year of use; I had to go through all kinds of hoops but was able to get my appliance dealer to give me a replacement microwave which I had to install. I paid the $100 to get a 5-year warranty through Frigidaire which I thought would protect my purchase. I could not have been more wrong. The second microwave, after a year of use, has turned out to be an even bigger nightmare when it stopped working. It took 5 phone calls to Frigidaire and 3 weeks to get one of their contracted service companies A &E to get them to my house; from there what followed were multiple return visits and parts replacements over the course of another month--to the point where the service technician finally said the microwave needed to be replaced. That replacement should have been the final solution; it was not. When calling Frigidaire customer service, I have received an endless runaround saying that the microwave can still be repaired--but because A & E can't fix it, they need to find another service company and will contact me in the next 3 - 5 business days to get something scheduled! At this point I have no idea when our microwave is going to actually get fixed, and Frigidaire's customer service has been completely unhelpful and even tried to give me a bunch of semantics on what constitutes a "service visit" to somehow make me feel better?! Bottom line, we have had a large open space above our stove for 2+ months with no end in sight to getting this appliance repaired. Frigidaire just passes it off on their warranty company while not realizing that a) they have already spent several times the cost of the microwave and b) the consumer is left holding the bag. We are using our daughter's $50 tabletop microwave from college which has proven far more reliable than Frigidaire's product and their abominable customer service. I will never buy another Frigidaire product/warranty again.

Jeffrey from Certified Appliance Repair did an outstanding job! I thought my dishwasher might need…read morean expensive repair, but instead of replacing parts right away, he carefully explained the problem and recommended a few simple maintenance steps to try first. They worked perfectly and saved me a lot of money. Jeffrey was friendly, professional, patient, and explained everything in a way that was easy to understand. This is the third or fourth time I've used Certified Appliance Repair, and every technician has been courteous, knowledgeable, and honest. From scheduling to the service call itself, the entire experience has always been excellent. I highly recommend this company! P.S. I live near Augusta GA

PLEASE DON'T USE THIS COMPANY!!! Technician came out and…read moresent a bogus report to Electrolux to get more money. Reported that our stove was infested with roaches so they could charge for a maintenance fee. Electrolux called us because the charge was so expensive and they didn't understand why. Since Electrolux didn't pay them they told us we would have to get a certificate from a certified exterminator. Look at the pictures the tech sent in verses the picture of our real stove. Keep in mind our stove is a little over three years old. ZERO STARS WORST TREATMENT I HAVE EVER EXPERIENCED AS A CUSTOMER...CROOKS FOR TECHNICIANS!

I can't believe in a town this small, I can actually say to my husband "not that vacuum and sewing…read moreshop-the other one on Washington." I can't say I've really ever given this place a second thought but they were the only Dyson authorized repair shop and my new Dyson ball wouldn't stand up after the first once around the living room. This being my third Dyson vacuum gave me a sense of assurance and utter defeat when I couldn't figure out what went wrong. It took a little over 2 weeks to order the part and have it workable but it was much cheaper than tossing it in the trash after going after it "Office Space" style. They were up front about what was needed, gave a fair timeline for parts delivery and had it quickly repaired afterwards. Even with the hair of two furry monsters, they managed to clean it out and make it almost like new.

First time I called I was told to call back and ask for the tech, Frank. I called back later and…read moreasked for him and they refused to let me speak to him and said they would give him the info and they would call me back. After three days, no return call. I called back and told them of my experience and the lady I spoke to that day (Sharon) said she would have Frank call me back. He called and left a message for me to call back, I called back and again the lady that answered tried to refuse for me to talk to him. Finally, they put me through. Frank and I talked, great guy, very willing to help... he and I agreed I would bring my part in for him to see if he could fix it. I brought the part in and again, the lady (the manager) was being difficult that they had to have my machine etc. I told her the agreement Frank and I made (that he would try to fix that particular part and if he could I would then bring in my machine to be serviced). Then the manager told me I would have to pay a $30 deposit. Now why am I paying a deposit when they have my part... of course, I can't get the part back without paying for it. Needless to say I told her I was done with their company and would never use them again. Nothing but a manager and some staff impossible to deal with (rude etc) and asking for deposit when I clearly cannot walk out without paying once repair of part was made. The only two people I spoke to at that company that knew how to deal with customers was Sharon and Frank.

Out of the blue my normally dependable washing machine decided to take a much needed break and…read moredecided that it would no longer fill with water. Since water is really important for clean clothes, I knew I had to have it fixed. I looked around on the internet and happened upon CSRA Appliance Repair. Read some ratings on Facebook and decided to give it a try. I placed a call and received a quick response from the owner and we set up a time and date to meet (i.e. no 4-hour window of service but an actual appointment). He was punctual and sent texts to let me know he was on his way. He quickly diagnosed my issue and ordered the needed part for repair. He came back the day the part came in as promised and was able to solve the issue. The price I paid for the repair was pretty on par for the repair prices I saw online for the issue the machine was having so, I am happt with that as well. All in all, I'm very satisfied with the service and definitely would call them again if I needed another repair.

We called for repair for ice maker/ water dispenser back in June. Appointment rescheduled a few…read moretimes, new board put in but display panel was damaged while replacing it, which we had to pay for. It was to be 7 days before part came in. That was end of July, now in September and no repair completed. Still unable to use ice maker or water dispenser. $800 waste. Aaron does not return calls or texts. Very poor service. At this point only legal action may resolve the issue.