When I say the worst customer service ever, I mean it. I bought a tv and after we put it on the wall and turned it on it was damaged, so we put it back in the box and returned it. They had us waiting for almost an hour, before telling us that was not going to exchange the tv because their employee put the tv straight up on the truck and my brother laid it down. The employee never said do not lay it down. I was so livid!! The manager never did come out to speak to us!! read more

I'm writing this to warn everyone that BestBuy is committing theft by dissipation when it comes to cell phones. This way they can charge u a $45 plus $3.83 in restocking fees. We got a phone that was supposed to work with Verizon a Nokia 2780 flip phone in which was discontinued in June & July 2025. They Lie so be careful when dealing with them and there Phone and if this has happened to u I encourage u to do what I'm doing. Not only fill a dispute with ur credit card company but also fill with the Better Business Bureau because its illegal for any company to lie and commit theft. You can google this phone like bestbuy did to find out about or any other hone they sell under dissipation. read more

Bought a drone and a protection plan. However, you have to legit tell Best Buy what the protection plan is for even if it's in the same transaction. The drone had a rough landing due to wind, the gimbal motor burned out over time due to the hard landing. Now, thanks to Best Buy I have a $4k drone that does nothing. I would suggest buying from Amazon or direct from Dji moving forward. Those two companies, in my experience have much better customer service. No one at Best Buy, from cashier, to the CEO gives a shit about you or your business - they are a dying business due to their own actions - like what I just described. read more

Poor customer service , I have an issue with two TVs that I purchased. i was not happy with what there solution was. I ask to speak to the store manager and he never came to speak with me. read more

was waiting to check out and the guy told us online orders had priority to store customers.

Went in to replace my 81 year old moms desktop and we got ot thanks April. Heading out we realized we wanted to look around a floor associate said leave at front door. This front desk girl when asked to leave says who told you in a not so friendly tone. Ended up putting in car . Going back in they tried to explain but no ,not buying ir sour taste in mouth read more

The only Best Buy in Augusta, so your choices are limited. The in-store stock is somewhat lacking as I have made many trips to Columbia to fill my electronics needs. I recommend ordering on their website beforehand and not expecting a lot of inventory at the store. Many of the shelves tend to be bare. The gaming and blu/DVD sections have a small inventory than competing stores. What they lack in-store, the pickup/delivery service is a whole different world in customer service. I found most of my needs on the website. Best Buy does not charge extra for delivery or in-store pickup. I recommend going this route and picking up the item in-store. The customer pickup where they deliver your item to your car is a lifesaver. You only have to go on the app or the website and let them know where you park. Within five minutes of parking, I had my item in hand and was ready to drive away. read more

I'm still trying to get an order I ordered for in store pick up 2 weeks ago. I gave Best Buy another chance to be worth something other than taking up space. That's on me i guess. You can't get help at this location the store is always dirty and apparently they can't even get this one simple thing right. read more

I came in with the FULL intent to get a receiver, some speakers, and some subs for my new car, and pay for the install. I ask for help in the car audio department, because I would like some recommendations and to "try before I buy" because I don't play about my stereo equipment. I stand there for 20 minutes after approaching a gentleman for help (because I'm randomly wandering around the department with that lost-customer-who-needs-help face, but that seems to not mean anything -- and I digress) and no one ever comes to assist me. The gentleman I asked to page someone sees me multiple times (not being assisted) and never follows up - never asks "did you get the assistance you needed?", nothing. I took my money and went to Crutchfield for my equipment and Pro Car Audio here in Augusta for my install. Best Buy, y'all just lost between $1500 and $2k on the sale/install. The universe works in funny ways so it's probably better I ended up going that route anyway. See my review about Pro Car Audio (and the business) if you need car stereo service in Augusta and want more details. read more

BestBuy Augusta put the wrong name on my BestBuy Total program account that I subscribed to and it would not let me log in. Now, after 10 calls to customer service and over 15 hours of dealing with their call center, I have no option but to drive to the store 20 miles away and try to sort it out. I wish there was a negative star rating read more

They have good customer service and a great selection of various electronics! Their staff is very knowledgeable

Need knowledgeable phone techs. And I can't understand a single word they was saying. Not helpful got frustrated and went elsewhere. I guess if you go into the store might be better! :( read more

I'm never in high expectation status when I walk into a big box store. In fact, especially, when walking into a Bestbuy, I set the lowest possible "I'm gonna be satisfied with" standard. Take that experience, and then put me in a Bestbuy, in a different state and you could say that expectations were set just above "I hope there's oxygen in the store". Enter Kentavious Lazenby. Friendly, not pushy. Knew more about TVs than ANYONE I'VE EVER TALKED TO AT A BEST BUY. Listened. Asked questions to make sure he understood what we were looking for, what we needed and what we didn't want. Listened to our past experience with TV brands. Listened to our concerns. Kindly adjusted some of our ideas that were way off track. Explained options. Compared and contrasted the features of several TVs. Gave us things to consider, but still options within the parameters of what we were looking for. Short version: THIS GUY WAS AWESOME. A professional, and provides a great customer experience. The type that makes a person want to come back. The type that makes a person tell friends and family "Hey, the Augusta Best Buy? Legit place. Talk to Ken. He's on point." They ought to clone him, and put him in the California stores! read more

I purchase over $800 worth of merchandise from Best Buy and they tell me they have gone backless so I'm juggling all my items getting them out to the car and drop one and break it and have to take it back in to get a refund that they refuse read more

Worst place ever don't ever buy things here they won't help and give you the run around like no other. Stay away. I bought a car radio last year got the warranty and everything well a week ago it stopped working I was on the phone for 3 days getting the run around from one person to another 2 even gave me numbers to recorded lines I asked for a supervisor and got hung up on it took me to write a review on googlefor them to respond and still give me the run around only to tell me I have to drive an hr and half now 1 way just to get my radio fixed and the kicker is I can't find anyone to make an appointment with and got told to just go to the store to make an appointment this company is a joke. read more

Audio, Geek Squad, and Sales areas are GREAT. Make sure to SCHEDULE your appointment with Geek squad for all your computer and etc needs. They are very helpful and forth coming with knowledge. When I didn't understand they didn't get frustrated or say it the same way. They found a way to make sure I understood before leaving with my computer. I had a older model car that I wanted to do some upgrades to. They looked at the car and told me everything I needed. They increased my value of my car with an day of good work. Best install crew ever. Whenever I go inside I can always find someone to help me and answer all my questions. read more

I purchased items during the Black Friday sale, but my order was canceled because Best Buy couldn't deliver it before December 31. I requested to pick it up before the offered delivery date, but was told my order was canceled because Best Buy sent an email without confirming I received it. Despite this, they proceeded to cancel my order. When I visited the store to see if they could restore my order, I was told it wasn't possible. I tried to explain the situation to a female manager, but she yelled at me in a very unprofessional manner. I understand everyone has personal challenges, but I don't believe a customer should be treated this way. I'm extremely disappointed with the experience. read more

My Wife and I bought a refrigerator a month ago and it still hasn't delivered. The salesman, "Sims" assured us it was in stock at the time. To my understanding it hasn't been a matter of being out of stock, but they have cancelled the delivery twice and rescheduled it 2 weeks further out each time. The Augusta store doesn't take phone calls...all calls are routed to India and in India they refuse to give me a manager to speak with. They did "supposedly" pass the message along for the Augusta store manager to call (but no one has called). The customer service is horrible. Once they get your money they could care less about you. I with never do business with Best Buy again. The next step is to file a claim with the Better Business Bureau. We still want the refrigerator but eventually we'll probably have the dispute the charge with AMEX. read more

Would've gave a zero or negative star if I could. Best Buy did not deliver on the day schedule which was 18 days after the purchase date Only to be lied to about the driver had an emergency. After speaking to several customer service reps, I found out that they didn't even have the merchandise in stock. Sold on Sept 18th. The next availed delivery for my area would've been Oct 19th! After already waiting 18 days. Best Buy refuse to answer the store phone and let you speak to a physical manager. Very poor customer service. Should've been out of business by now! read more

My husband and I went to Best Buy to purchase a computer tower and tv/monitor. It took us 10 minutes to choose and out in our cart, the tv/ monitor and hdmi cables. We went to the computer department and waited and waited, more than half an hour. No one helped us. One of the computer towers we wanted is no longer available and there are several towers that are in boxes and not on display so we couldnt know anything about them. One of Best Buy's contractors was on site trying to help various people in the computer dept .It turns out the computer sales rep was up at the front chatting and laughing with others. The cashier tried to call for someone to help us but to no avail. No one came. Maybe I can understand if Best Buy is filing for bankruptcy but if not than the customer service is lacking very much and I will not be back. read more

was told had the watch we drove over an hour to purchase only to receive the wrong watch return it to be told same watch that's priced online would be more there. Will never return read more

Be careful you know the store policy when you purchase items from this store. They won't let you exchange items that are more than 2 weeks past the purchase date, even if you have your receipt. If you don't purchase their warranty, they won't help you. I was told I had to mail it to the manufacturer. It's not even worth the hassle. I just won't buy anything else from there. read more

Looked online and it said the item I wanted, in the preferred color, was in stock. I was also happy because the website stated they matched local competitors. When I got to the parking lot, I noticed they have more pick up parking spots available than any other place I've seen. The spotter in the parking lot was efficient and I witnessed a very quick turnaround while finishing up a phone call before going into the store. This location is quite clean and organized. The staff was actively working with customers. I one was in my area but that's ok because I did not have to wait for anyone to open a case to see an item. My item was not in the case it was supposed to be in BUT while looking around, I found it in a different case. I get to the register only to be told that this Best Buy will not price match to local competitors like it states on the website, when I asked the manager for clarity, all she would say is...there is a list and the military exchange is not one of them. Funny how other locations will honor the sales. If my online purchase arrives in time for Monday, I will be returning this item. read more

The manger reached out and did everything he could to correct the situation. They delivered and installed everything.

Customer service bad and getting worse. Employees don't care. The 2 that appeared to be working looked frazzled. I hope they quit and get a better job. Won't ever be going back to this location. Shop at target instead or just wait for Amazon. You ARE going to wait if you go into this store. Horrible management. read more

I maybe obsessed with Best Buy. I try to stay out of this store because I have a store card. I do a pretty good job. So, Yay for will power! I was shopping here recently for Christmas gifts along with my sister. The staff was on point. During the holiday season I typically expect lackluster service from sales associates throughout the retail industry because shopping is on overload, but not at Best Buy. My sister and I decided we would grab my Dad's gift here. We browsed around the store for a while and finally agreed on a gift. It was like the sales associate read our mind. He came over to help us at the right time. He was well versed in electronics. We had several questions because my sister and I had this particular tablet in an earlier version and wanted to know why it was better now. He told us about storage, durability, and a host of other features. Just like that.... we were sold. He also added some great information regarding a few CDs we decided to purchase for stocking stuffers. Before purchasing he told us everything we needed to know about returns, warranty etc. He asked if we had any questions before the transaction even happened. I thought he was a great salesman. Additionally, the store was still very organized. Again, during the holiday season I expect everything to be in chaos, but the store was easy to navigate. They had only made a few section adjustments to accommodate the new appliances they started to sell. We had a bit of confusion because they switched the appliance and CD section. I like this location. I always find what I need/want here. The staff is great and they will go above and beyond to find a product online if it is not in store. read more

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This is about the BATHROOM only. We went to Best Buy to look at something in the TV area. All staff were helpful while only one was more pushy than most. To get a general feel of the best fit for a TV we needed we asked several of the employees basically the same questions and others we had come up with. To weed out the true Geeks and believers of what works right v.s those only there to sell you the most expensive, I recommend talking to several people in that area. I will admit one guy wanted to sell us stuff we did not want, the second guy wasn't as sure and basically looked at the prices and if more $$$, well it was better. The third young man (who we chose to talk to after watching him talk and interact with people) gave us the most reasonable advise. I wish I remembered his name. Face I will remember. But that is not why I am commenting on Best Buy. After being there probably an hour my husband and I stopped at the restroom on the way out. Now this is the reason. Particularly the ladies restroom at around 400. I walked in and while it did not smell bad, out of the four stalls there, it was a mess. Disaster people. Toilet paper everywhere. I honestly could not believe it. It was not that someone had just come in and messed it up and toilet papered the place, it was just dirty folks. The toilet paper rolls had poor quality paper in them and it literally fell apart before it was pulled out. Come on Best Buy, invest is better products and dispensers in the restrooms! On my way out as I washed my hands, I noticed that the manager "TM" inspected it over two hours ago. But apparently was to be inspected each hour. As someone who had been in the Healthcare Industry, this place was not clean even over two hours ago if at all all day. Come on Best Buy, get it together! You can solve a nasty issue with better dispensers and better TP! cheaper is not always better. read more

Went in for help switching from my AT&T plan to a family Verizon plan. Waited in line for 10-15 minutes to talk to someone, explained the situation, and was told they could definitely help-just needed the billing zip codes and PIN numbers for both accounts. They added me to a waitlist, so I waited in the store for over an hour for the text saying it was my turn, but once I get up there and talk to someone different I'm told it's impossible for them to do anything to help, and that the owner of the family plan has to be there in person. I had all the information that another Best Buy employee originally told me was needed to get everything done, offered to call the person who owns the family plan (and who lives 4+ hours away, so couldn't come in person), and all I got in answer was a shaking head. Overall, don't waste your time with this place. If you do, be prepared to hear something different from every employee you talk to. Based on this experience and the issues we had trying to buy a TV from there back in the summer, you'd be better off going literally anywhere else for anything related to electronics read more

-2 stars, WTH, I ordered a surface pro 7 with an i5 processor, they didn't have one in stock but they had i3. So I ordered it for curbside pickup, but they never bothered to tell me that they didn't have it in stock. I waited all day finally went in at 5:00 to inquire about my order. That's when I found out that this is still a piece of s*** place. The customer service counter is great. But I don't agree with canceling an order and having to wait three days to get my money back when it wasn't in stock to begin with .......that's not right. Do better Michelle is the bomb over at customer service all of your customer service reps or sales people should act like her professional and polite. Not ignoring you read more

They don't answer their phones at all! It rings and rings... trying to set up an appointment for tablet screen repair and no one answers the phone and there are no available appointments online. Don't bother emailing or trying to chat live either... they won't answer those either. I don't recommend their Total plan either... can't make an appointment for that either - total waste of money! read more

I've been on bestbuy.com for 30 minutes now and it won't take my money. bestbuy.com is BROKEN!!! I don't feel safe.

Laziest staff I've ever seen. If you ask for help finding something, they will point you in the general direction for the item. Got sent to the wrong location the last two times I was there. They have no idea what they have or where it would be nor do they care! read more

Have only gone to this BestBuy once but already have a good impression. The best thing is, its not crazy busy so you can easily find an open employee to help you. I had a great experience working with Justin in financing a washer, dryer, and TV. He was very professional and extremely informative. He made me feel comfortable and explained in detail any burning questions I had. I really appreciated the outstanding customer service. Thank you Justin! Please keep up the great work! I also had a good experience w/ the installers for the washer and dryer. They were polite and quick. They were right on time and worked fast. They offered to help me with my TV as well but I declined. I love my new washer, dryer, and TV! read more

Don't waste your time ordering online for pickup!!! I have never had to wait 3 hours to check out at the register, but if you prepay, that window of 1 hour is a lie. Three and a half hours to wait to pick up a sale item, actually two of the same item, and not enough help to get it done . I left and will have to go back in 2 days to try again. NEVER AGAIN WILL YOU GET MY MONEY AHEAD OF TIME !!!!!!! read more

i purchased a brand new 70 inch tv from best buy a few days later the screen started going black- best buy would do nothing to help -buyer be ware - do not shop best buy for the holidays read more

Worst customer service. Went to buy printer ink and an employee helped us out by looking for the ink that matches our printer. Turns out the ink was did not match our printer when we got home. We went back to Best Buy to exchange for printer ink that is compatible with our printer. We talked to customer service to exchange and they said that they can't do it since it was opened. We even said that we were helped by an employee and his manager was standing right next to him. Why would a company not own to their mistake is ridiculous!!! Tried to reach out to the store on the phone to speak to a higher manager and of course, NO ONE ANSWERED. Ridiculous especially when my husband and I are loyal shoppers for years to Best Buy. Incident happened 14th of May 2019 at 8 pm at service desk. read more

One star is a gift. The story is long and sad but short version is ordered a washer dryer set, received confirmed delivery date, received email day of delivery stating they would be there between x and x time. Did they show up? Nope. Called and was assured they would be there....did they show up? Nope! So rescheduled for round two. Same confirmation emails, same result. Tracking email showed in transit. Delivery time came and went, called BB and they told us the washer was on backorder for at least three weeks!!!! How could they have delivered any of the times they said they would with a washer on backorder? Incompetence and a great example of why Amazon, WalMart and almost everyone else is beating them. Good bye Circuit City cough I mean Best Buy. Not another nickel from me. read more

Geek Squad/Apple services: I had an appointment at 11:40 for the replacement of an iPhone screen and it took them until 3. They said they were having problems calibrating the screen and they would probably give me a new phone but then they decided to try with a second screen that didn't work either. Three hours for a service that takes one hour is too much, specially if you drive from Columbia. read more

Dont buy from them, just bought 3 brand new pairs of beats solos 3s just to find out they dont work. They WILL rip you off. When I called in to ask about it, the disrespectful lady of the phone thought it was funny and laughed about it. I dont find wasting all that money funny whatsoever. Just order from Amazon, dont bother wasting your time. read more

Did a horrible job in fulfilling customer satisfaction on a product they failed to deliver or follow up on, on several occasions.