While far from hick up free, the overall experience dealing with Dave's Appliance Warehouse has been exceptional.
Throughout the process of getting a commercial style stove, dishwasher and fridge ordered, delivered and installed, Andrea and the rest of the staff/ownership has been very communicative and "on top of things."
As for the hick ups:
1. The vented hood initially ordered was an "open box" on the showroom floor, supposedly in "perfect condition." Two days prior to the scheduled installation, the staff inspected the hood again and found it to be dented. Hence, on "round one," only the stove, fridge and dishwasher were installed. When it turned out that the replacement hood would take far too long to arrive and the second installation appointment would be missed, Dave's simply supplied an alternate hood to not miss the installation deadline. Could someone have looked at the hood sooner than 2 days before the first installation (it sat on their floor for 4+ weeks...) to avoid needing a "creative" solution? Sure. That said, issue is solved.
2. Right after installation, I noticed that the Dacor stove had two of the same knobs on the front rather than a "mode selector" and a "temperature" knob. Promptly calling the store, I was assured a correct knob would be ordered immediately and be available for the second installation appointment. The knob did indeed show up and was installed during the second visit. Issue solved as well.
3. The "alternate" hood turned out to have a significantly "skinnier" chimney, necessitating a reconfiguration of the ductwork that had already been put in place in anticipation of the original hood showing up. Thankfully, after some creative adjustments, the alternate hood fits perfectly. Once again, issue solved.
Overall pricing was very fair, the "B stock" Dacor range as a matter of fact was an outstanding value.
Will use Dave's again for future appliance needs. read more