First repair for a dishwasher error code cost roughly 500. Part took week to come in and I wasn't…read morecontacted when it arrived - I had to follow up to get repairman scheduled. That was two weeks later. Once repair was supposedly completed, Bosch dw was not tested - they just said the repair was complete. First time I turned it on, however, the SAME error code appeared. Since then, I have been waiting for three revisit appointments now, each one missed and then rescheduled by Mr Appliance. The worst part is I'm always calling THEM on the agreed upon appointment date asking for details on time window to plan my day (when I should have been notified). So no notification comes on the day prior, and several reschedules have ensued due to their failures. I have no idea about staff shortages - but my repair should be a priority due to failure of their first repair attempt. Can't get escalated to management either. I'm already in this repair for 500 - hoping this can get resolved. Next stop is reporting to Better Business Bureau. Right now, I recommend that you do NOT use this company for appliance repairs.

Quentin Smith came and did a diagnostic on our washing machine. He said we needed two circuit…read moreboards and could also use a water pump. We paid him $900 for those parts and labor. The repair was never done and phone calls are not returned. Mr Smith owns both Lexington and Columbia Mr Appliance Offices. We will have to pursue refund. Don't prepay this man. If he insists use your credit card. He charges a fee but you will have recourse with your credit card company we haried another company after one month of no repair. It was fixed in one hour for $150. No parts were needed.

This location was highly recommended so we stopped by since we needed a new, reliable dishwasher…read more The salesman was moderately helpful but we were unable to get the make and model we wanted due to our stock by GE. Thus we got an LG but the installer had to contact an electrician to adjust our wiring in order to accommodate the install. I hope we made a smart decision to go with LG. We've used it several times and it looks to be good value for the price we paid.

My Whirlpool washer died after only 6 months and the local business I purchased it from gave me a…read morehard time when I tried to get a warranty repair done to fix it. After such a terrible experience, I needed to regroup and get a new clothes washer as soon as possible. I accidentally found the Appliance Home Store when I was Googling local businesses. I went to their website, reviewed their inventory, and found one I liked within a few minutes. I actually went to the Appliance Home Store in West Columbia beside Big Lots, which is closest to my house. I walked in when they opened and had my purchase finalized within 20 minutes. Two hours later, same day, the washer was delivered, set up, and tested by the nicest movers I have ever done business with. I purchased a state-of-the art GE Profile 5.0 capacity washer for the same price I got my basic Whirlpool 4.5 washer that died after just 6 months. It was the most seamless transaction and delivery I have ever experienced after years of dealing with both the good and the bad when purchasing major appliances. Just for fun, I checked other competitors for this same washer and most of them are out of stock and on backorder. I cannot say enough good things about the Appliance Home Store and their awesome service. They charge a small nominal fee for delivery, set up and haul away of old appliances, but it is worth it and these guys are one of the few that can do same day delivery on major appliances.

I am pretty sure Nan E is the nicest and most helpful associate I have ever met in a big box store!…read moreShe was friendly, knowledge about the appliances we were looking to purchase and explained everything to us quickly and accurately. I will definitely return and ask for Nan. My only negative feedback is a frown face to Home Depot for not honoring Military Discount on appliances.

If the goal of your career is to walk around on your cell phone and hide in the aisles away from…read morecustomers then apply here! The store is typically a mess. Steps, step ladders are left in the aisles even when not in use, creates a safety hazard and deters shopping. Prefer Home Depot over Lowe's but not this location.

Issues with Whirlpool washing machine. Technician understood the problem from my request and…read morearrived with the replacement part in hand. Knowledgeable on how to repair and went even farther clearing out error codes, etc. Based on this experience I recommend Walters Appliance Service.

I called Mr. Walters for a leaky dishwasher. He said I have a hose that is leaking and cannot be…read morereplace as a separate part. I would have to replace the entire system board and the cost would be $450 or buy a new dishwasher (he recommended a compliance store that he called to verify they had my dishwasher brand in stock). I called another plumber who found the hose on Amazon for $8.99. I ordered it. Two days later he replaced the hose for $50. Dishwasher runs like new with no more leaks. Go figure.

Update: Received a personal phone call from Jason, who is the manager at this Ferguson location…read more Jason was apologetic and he made it perfectly clear there was no reason for the customer service I received. We discussed the situation in detail, he assured me that my concerns would be addressed and I sincerely appreciated his time. I look forward to doing business with this Fergusons in the near future.

Never had an issue with this Ferguson branch. Always on…read moretime never had a problem with this store! Great bunch there.

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when you go on the internet that they were available the very next day. All seemed great. They showed up ant the technician opened the top of the dryer, hit the power/start button and hear a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find it on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midalnds Appliance Service instead

Quick, efficient and not lacking in quality or professionalism. Able to troubleshoot the issue with…read morethe refrigerator and narrow it down to a potential part. Unfortunately the failure still happened with the new part. All troubleshooting was exhausted and with the breaker still popping after the new part installed, this was the last clue to know there was a ground issue inside of the fridge (an electrician had run tests as well and cleared it). Ultimately I made the choice to replace the fridge instead of having it completely dissected. Overall I would say that this issue was due to a build issue with the fridge. QARS did a wonderful job quickly and was straight up.

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

Ethan did a great job and the service that he provided was a 10 out of 10. He mounted three tvs for…read moreme and the quality was excellent.

We requested that Broadtasking quote us on installing two 85" video monitors in the front of the…read moresanctuary at Aveleigh Church. After visiting the church, Ethan provided two quotes for doing the work, one with us providing the monitors. He was very professional and prompt. We look forward to doing business with him.

I would give them zero stars if I could !!!Guy was trying to pull out the front loader washing…read moremachine. He opened the door and stuck his hand inside washing machine at the drum and try to lift it and pull it forward. I told him to stop that that's not how you do it I had to tell him how to get it forward. That man it's not professional. No clue what he's doing. Couldn't even fix the problem or figure it out.

TERRIBLE COMPANY!!! Would not allow me to speak to an actual human. The AI did not mention price…read moreand once the guy came, didn't have the parts to fix my dryer yet demanded $130. Absolute Scam!