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    Ferguson Bath, Kitchen & Lighting Gallery

    2.8 (4 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    Services - Ferguson Bath, Kitchen & Lighting Gallery

    Electric installation or replacement

    Electric repair

    Light fixture installation

    1 More Service

    Light fixture repair

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    Ugh. I really hate to do this but where to even start with my last transaction at Lowes. I was…read moreordering new appliances for my home. This was Dec 24, 24. I already knew what I wanted. That store didn't have the specific refrigerator but the associate reassured us that it could be ordered. Great. So I noticed the order on the screen didn't match what I picked out. We went back and forth as the associate is telling me it's the right model. He had my partner convinced too and I'm like no. So he pulls it up on the next screen and that screen shows the right refrigerator but that's not what was in the cart. He is adamant it is. This was about 20/25 minutes ordeal as I went back to the floor to double check. The associate reassured us it's the right one. Come the 28th, the appliances are delivered. The exact one I did not want lol. As I was so strongly sure of but was repeatedly told otherwise. I called the 800 number to explain what happened. The rep says thanks for the feedback. I'm like well it would be nice to speak to someone from the store, she says why? Lol as if receiving the wrong refrigerator is no big deal. So a store manger calls me. Looks up the refrigerator, couldn't fine one immediately but could have it delivered in 2 weeks. Cool. New refrigerator comes and guess what? It's the same one, same model, different color. Disappointing. Next issue, I applied for a Lowe's card. The associate said it's usually instant but today it wasn't and I should hear back in 3-5 business days. That was odd to me but just closed on a house so maybe that's why? Idk. I let the holidays pass and I call the 800 number. The rep says "oh, the store associate never called to verify you, let's do that now". Instant approval. I could have benefited from 12 months no interest but I guess no big deal because I'm sure i will need a lot of home improvements in the coming months. But still. How does appliance refunds work? I kind of want to return the washer, dryer and refrigerator and start over somewhere else. The service just doesn't seem worth the big purchases. This was a lot on top of moving from out of state all in the same week. Everyone is acting confused. I don't know where to begin.

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    James came out and fixed my refrigerator. The freezer side stopped working and started clicking. He…read moretold me if it's clicking he can fix it. THAT HE DID!! James saved my groceries and fixed my refrigerator. Plus they offer a 1 year warranty. I highly recommend!

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    Ferguson Bath, Kitchen & Lighting Gallery - kitchenandbath - Updated May 2026

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