Can't finish the work, that's a joke! The work that was done is falling apart. Flooring not…read moreconnected, stairs left is a dangerous state and multiple other issues. I have proof. This company wants me to finish paying for a shotty job. Not happening! Read the.post from Ben G!

We are an older couple me and my wife. Mr Ben was so nice to us when we can in the store. Everybody…read morewas so nice

Really great place. Lots on display, tons more available online. Staff is way friendly (Meredith is…read morefabulous) and it's an easy store to shop in - not crazy like a big box store is.

Came in to buy pipe fittings to connect plumbing from a tub we purchased being installed by a…read moreplumber to our existing plumbing, brought in what I needed the pipe fittings to connect, and 1) was told there were no such fittings and 2) that I should have learned my lesson in buying a top of the line whirlpool tub from Home Depot instead of them. I left, went to Home Depot, told the fella in plumbing what this horrible woman said, and he said he had been sending people to Gateway, but if they were going to disparage his store, refuse assistance to customers, and yell at customers to boot, he wouldn't be sending people there again. I sure will NEVER go back.

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Lee plumbing diagnosed my bathroom leak when 3 other companies couldn't. They also presented me…read morethe most cost efficient solution. I would definitely use them again!

Update: Received a personal phone call from Jason, who is the manager at this Ferguson location…read more Jason was apologetic and he made it perfectly clear there was no reason for the customer service I received. We discussed the situation in detail, he assured me that my concerns would be addressed and I sincerely appreciated his time. I look forward to doing business with this Fergusons in the near future.

Never had an issue with this Ferguson branch. Always on…read moretime never had a problem with this store! Great bunch there.

We had a fantastic experience working with Kitchens, Baths & Beyond. After considering selling, we…read moredecided to stay put and turn our home into our "forever home". This is was a big project to remove a wall to open up our downstairs, completely renovate the kitchen, pull up and install new floors, and paint the entire house. The project finished exactly on time. The price was reasonable. This was a once in a lifetime reno, and we could not be more happy with the quality of the work, the end result, and the overall experience. We use our kitchen every single day (all day!), and it is functional and beautiful. There is nothing I would change about it. All parties involved should be recognized, from design services to project management and to each of the contractors: Cabinet guys, countertop guys, floor installers, painting team. All did really quality work. I haven't hung up pictures yet because it's so nice having beautifully painted walls!! It's worth pointing out that we could not afford to vacate our home while this was going on, so we (my husband, me, our 5 year old son, and 12 year old dog!) lived in the house for 5 weeks without a kitchen, floors, etc. I know our living there and needing some place to sleep, etc. had to be factored in to the overall organization and scheduling, and I'm sure it made the project more complicated. This didn't seem to faze anyone! This is also why we appreciate that the project finished exactly on schedule. Thank you Jack, Jackie, Gina and the entire team!!

we used KBB previously to renovate two full baths and a half. we were so pleased with the work…read morethat we recently contracted to have the third bath renovated and some kitchen tile work done. as before, they were very helpful in finalizing the design and helping us choose materials ( a big plus for us). very pleased with the finished work. definitely recommend KBB

We. And in to order all new appliances for our new house that is nearing completion. We were bate…read moregreeted....when we asked if someone could show us a particular line of appliance....we were told directions to check them out ourselves. Without anyone to answer a few simple questions, we left. This "help" caused us to drive to Jeff Lynch. There we were helped kindly by a knowledgable associate. Ended up ordering high end appliances there (range, oven, refrigerator, dishwasher, beverage fridge, washer/dryer). We spent over $30,000. Thanks Ferguson for not helping us. It took us less than 45 minutes at Jeff Lynch to answer our questions and place the order.

We were encouraged to purchase a few extra cabinet handles for our kitchen remodel, just in case…read more What was conveniently omitted was that not only would we have to pay for Ferguson to ship any unused items back to their supplier, but at exorbitant postage for Ferguson's profit. Unbelievable, yet true. This company just lost another customer.

I been in this store previously. It has a new owner and a new name. Basically, this is a home…read moreimprovement store with pricing from inexpensive to expensive! I saw specials on many floor coverings! Admittedly, I'm a sucker for a good deal! Most impressive to me was the big selection of assembled cabinetry! Many styles and prices! It's ready to install into a kitchen or bathroom. The sales people here are helpful and not pushy! Well Trained! I like this store!

It's easy to select products. They're all out on display. If something is out of stock the staff is…read morewilling to help get the piece ordered. The staff is super friendly. They helped us order a bathroom cabinet in a color that was out of stock. It was a short wait time and they notified us as soon as it came in. Highly recommend! Especially if you're looking for a great deal on great products.

We were referred to Nova a couple of years ago when we were in the very early stages of our thought…read moreprocess for a major renovation. We met Angie who was amazing and really knew her business well. Angie held our hand through the process of designing and delivery (early on we lost our contractor and had to do the work ourselves which wound up being preferable) and we were so "covered" by Angie's knowledge and expertise and she kept us at ease. All finished now, we are thrilled with our new kitchen/great room and we cannot thank Angie enough, and her team at Nova who all were very helpful, and highly recommend that you speak to Angie and Nova if you are considering a new kitchen or bath. She is the BEST!!! Thanks Angie!

If I could give zero stars, I would. After talking with 2 designers and having a detailed house…read morevisit....I still do not even have a quote after 3 months. I have followed up only to be told they are busy and have people on vacation this summer. They then say they sent me the quote but can't provide any record of the email to show it was a "emailing mistake" (because this wasn't) This is nothing short of poor customer service, people falling through the cracks, and failure to follow up with customers. I'm glad we will be remodeling our kitchen with another company, after the runaround just trying to get a quote I would hate to experience actually working with them on a project. What a nightmare of a customer experience!

We drove from Simpsonville going through traffic to make it before 5 and we showed up at 4:15 and…read morethey were already closed. No sign on the door. We called and the receptionist said she had to leave for an appointment. We will not be using the business. They lost a big sale. This is very unprofessional to not have a backup.

I called Friday to confirm their Saturday hours were from 10am to 2pm. I get there Saturday at…read more11:15 and sat for 30 minutes. In that time I called the number on the door and she advised that the employee ran out for lunch. Two other cars showed up, sat, and left too. You're only open 4 hours and closing 30 minutes (or more) for lunch! I understand the Human need to eat but pack a lunch if you're only going to be there for four hours. After looking at these are the reviews I'm glad I didn't even get a chance to check this place out.