My husband and I do residential real estate remodeling. We walked into Stier this afternoon to…read morechoose a door. There were at least four or five employees in the store, but no customers. No one made eye contact with us, said hello, or asked if we needed help. We headed into the door display section, and spent at least 10 minutes there, looking at doors, and reviewing their brochures. Then we left. The two employees at the front desk just watched us walk out. That is the second time this has happened. The staff doesn't seem that interested in customers. We won't be back.

They came out to address a warranty issue with an exterior door frame. Representative made the…read moreissue worse and said job was beyond scope of work and would get with builder. They would not even come back to put frame back to how they found it. Went round and round with this for 6 weeks and finally hired another company to fix the problem. Poor workmanship and customer service.

My friend and I (two women) visited the Columbia store on Garner's Ferry Rd recently and we were…read moreshocked by how rude the employees (all men) were. There wasn't a "hello" or "Can I help you? We looked around and when we asked a question we got a rude answer so we walked out. We're both starting major remodeling projects and could've made large purchases if someone had been even a little interested or friendly. If Home Outlet doesn't want our business, someone else will. I will never shop here again. The place felt very hostile to women. Wow.

We are building our new house, and I was looking for options for my cabinets. By the time I left, I…read morehad picked out my new cabinets, countertops, the tile for the shower, tile for the dog wash station, my kitchen sink, and other items. I am so happy that I took the time to come over here and look. Their prices were so much better than the other stores. Whatever was not in stock they were able to order and have in less than a week. Ted Mallon the store manager was so easy to work with. The other employees were great, answering any questions I had and loading all of the materials that I bought. I will come here first for any building project from now on.

I wish I knew about this place a long time ago. The quality of service, knowledge, and easy of…read morecoming to this place separates itself from the other big chain home improvement stores. Don't waste your time at the L or HD. Come here and you won't regret it!

I had a hard-to-find part to get my gas water heater working. Initially, they didn't have the…read morepiece, but when I explained what it was, they went and retrieved a used piece from a broken water heater they had. Their customer service is exceptional, and they are willing to go above and beyond for the customer. Highly recommend this place!

Ordered lawnmower to be delivered yesterday. Mid-delivery it was changed to Monday. The customer…read moreservice rep blamed me for using the website and would allow neither a cancelation or replacement because one was in transit. In the year I've lived less than a mile behind them I've tried three delivery/projects and they have messed up all three. NEVER again. Sucks to lose the convenience but literally the worst hardware store on the planet.

Horrible customer service that resulted in the loss of a sale and a customer…read more I needed 15 ft. of plastic chain cut for a feature film production currently filming in West Columbia. SC. I went to this location earlier in the production to get the same amount of chain and was told that their bolt/chain cutters were broken but I was able to get assistance from the glass cutting section to cut the plastic chain. Today, I asked for assistance and a staff member was paged. I waited for about 10 minutes and no one showed up. I was able to get the attention of who I believe is the hardware section manager, Pam. She told me no one was coming to help me because their bolt cutters were broken. I told her what happened last time and even found a pair of cutters and asked if we could use those. I was told that we could not use those cutters because of some sort of policy. I went to customer service and they said they would check with the pipe fitting section to see if they could use their cutter to cut the plastic chain. A call was made and it was responded to...by Pam. I don't know if she was on some kind of power trip and had already decided that they weren't going to help me, but she reinforced and repeated that the pipe cutting blade was only for cutting pipe and they couldn't help me. So basically this store has an entire wall of chain and a manager who refuses to find a way to help people who need chain buy chain. It's a hardware store. You're telling me a hardware store doesn't have any product available to cut chain? *This review is being sent directly to Lowes' corporate customer support*

I signed up for one of the woodworking classes for woman. The class was about 3 hours and we made a…read morecoffee table in cherry wood. They had great tools to work with. We were able to choose the wood. I choose cherry. You could pick your stain color too. I have had woodworking at USC as part of my BFA and in high school. I loved that within 3 hours we had cut, stained and built a table! Highly recommended if you are interested; do it!

This place is awesome! Buy local people don't. Always try to go here first. Great selection of…read moretools also

I was treated like a peasant after my order was placed. The snooty lady helping me kept saying she…read moredoesn't work Mondays. Not sure what that meant but I just needed a small supplemental order placed. They left me waiting for 30 min at check out because the snooty lady didn't care if I received my products. She was just annoyed to be there.

The Best designers in the showroom to assist with your selections and designs! Knowledgeable staff…read moreat the contractors counter. Highly recommend!