I would give them zero stars if I could !!!Guy was trying to pull out the front loader washing machine. He opened the door and stuck his hand inside washing machine at the drum and try to lift it and pull it forward. I told him to stop that that's not how you do it I had to tell him how to get it forward. That man it's not professional. No clue what he's doing. Couldn't even fix the problem or figure it out. read more

TERRIBLE COMPANY!!! Would not allow me to speak to an actual human. The AI did not mention price and once the guy came, didn't have the parts to fix my dryer yet demanded $130. Absolute Scam! read more

This company is through my warranty company. My washing machine went out and they were the ones to come and fix it. My first appt, I was disappointed because it was cancelled and I was not notified. 2nd appt scheduled, Sherrod came and diagnosed the issue. The part had to be ordered, and he came to day to fix it and we are back in action. Sherrod was nice and respectful and did his job very well. Thanks again cause I missed my washing machine lol. read more

We spent $700 months to have our dishwasher "fixed". A month and a half later it was doing exactly the same thing. Still had to pay $150 diagnostic visit and a different technician was assigned. The technician basically had no idea what he was doing and spent most of the time on the phone and outside at his vehicle. When he went to put our dishwasher back together, he did so incorrectly so now we can't even close our dishwasher. Basically said in the end it was a problem completely unrelated to the first one that they fixed, even though the dishwasher was doing the exact same thing. So we decided to just buy another dishwasher instead of paying another $300 to attempt what the technician thinks could be the problem. read more

I've probably taken over a week off of work at this point total to receive service. They are never and will never be on time. The technicians are helpful when they do get to you... (if they do). First ever appointment was 8-12 and my guy showed up at 7:30pm. This is normal. Don't frustrate yourself, choose another company. read more

Absolutely the worst customer service, takes them many trips to fix anything and do not keep there appointments to fix appliances.

I have used Sloan Appliance repair several times. They are my go to for repairs. All I have dealt with are exceptional. Heather the best customer service rep. and Drew, an awesome repairman. read more

Service quality- what service. Your tech SHOULD HAVE SHOWED HOMEOWNERS THE ISSUES. It's okay , I had it fixed for 50 dollars. A lose connection in door panel. read more

Awful. Avoid this company. They have canceled 2 scheduled appts despite me taking the days off for an 8 am to 5 pm window time frame. Both times, they called me last minute and rescheduled me a week and a half out. The warranty company sent me to them as the only option, but I've been 3 weeks without a dryer now and will pay someone else to fix it. This is their tactic to avoid providing the warranty service. They argued that I was out of warranty, too, even though I'm still covered and had provided all the info when I set up the first appointment. They made me resend proof of everything, and when I did, they said they would still have to verify I registered the dryer ( which I had already done). The dryer is less than a year old and has a 1 year manufacturer warranty, and the proof of purchase shows this. They are just giving the runaround so they don't have to come fix it. read more

We were having issues with our oven, and I brought the control board to Sloan Appliance to ask them to inspect it for defects. Both individuals that assisted me were extremely helpful! The control board was carefully inspected while I waited, and when they didn't discover any issues, they took their time to review the schematics of my oven with me. They recommended several potential causes for the issues we were having, and they patiently explained what I needed to do to inspect the parts. They provided quotes for the parts I would need, and explained their troubleshooting and repair services fees if I were to need them. Great experience overall. We will definitely be using Sloan Appliance for any appliance-related issues we have moving forward! read more

Sloan Appliance Service: A Nightmare Experience I regret choosing Sloan Appliance Service to fix my dishwasher. It has been a nightmare experience that has cost me nearly $500 and left me with the same problem. My dishwasher still does not drain water and shows the same error code. The first technician who came to my house did not listen to me at all. I told him I wanted to replace the dishwasher, but he convinced me that repairing it would be cheaper. He was wrong. By the third visit, I was charged $365 to replace a sensor in my two-year-old dishwasher. That, combined with the initial service call of $115, is almost the same price as buying a new one at Lowe's ($550). He also charged me full price for his time, even though the first visit was useless. Sloan did not tell me anything about the part they ordered or how much it would cost. I only found out while they were installing it and it did not work. Sloan's customer service has been horrible. They have been rude, unresponsive, and dishonest. They have overcharged me for parts and services that did not fix my problem. A customer is unable to speak to a manager at Sloan, as he "does not talk on the phone". Do yourself a favor and avoid Sloan Appliance Service. They are not reliable, not professional, and not worth your money. read more

if you have any other option other than Sloans, use it! The only thing they have going for them is punctuality. Poor communication, inter office/ technicians and customer service. Sloans seem to have Frigidaire owners by the woolies as they are the only service rep in the area. I have been very unhappy with their performance and the ability to solve my problem in a timely and cost effective manor. I heartily Do Not recommend Sloans, period! read more

On December 31, 2024 my elderly mother's Lowes Protection Plan used Sloan Appliance Service to repair her washer machine. After they canceled three apponitments in a row and scheduled a fourth a month out we elevated the complaint to Lowes. Lowes issued us a Lowes refund card toward a new washer. Beware because this company cannot keep a commitment and will not even listen to your concerns. This experience definitely hurts Lowes reputation. I mark all 0' s when I rate this company. I rearranged my schedule three times in order to meet their repairman at my mother's home and they always canceled the appointment. We finally got my mom's new replacement washer February 13, 2025 no thanks to Sloan Appliance Repair. Think they need to repair their customer service/technical support! read more

Sloane gave me an appointment through Whirlpool and said they could come out on a Monday. Then said my brand new refrigerator was two year old (one month with purchase from Lowe's) they moved my appointment to Thursday and cancelled without my knowledge. I would not trust this company. read more

Scheduled service today with a 8am to noon window. Never showed or called. When i contacted them i was told they were short a tech. Wanted to reschedule me 2 weeks out! read more

Sloan first came out for a Lowe's warranty repair on our 5 month old Maytag washer. The tech clearly wasn't a people person and I had to pry information out of him about the situation, I felt uncomfortable in general. He said a bolt had come loose and he replaced it. Two weeks later the same problem happened which was VERY irritating. For the second call out we had a different tech, Drew, who immediately introduced himself and had an overall pleasant demeanor. He answered all questions and then some. Within the hour the machine was working again. I'd give 5 stars if Sloan had been more expedient with getting a tech out here since it was their tech who originally didn't fix the issue only two weeks ago. However Drew gets 5 stars for professionalism and service. read more

Washing machine Not repaired. Horrible! 3 techs came out. First tech said I needed a new part for my washing machine, and it was ordered. Took several weeks for part to arrive. Second tech came, and it was the wrong part. New part took 3 weeks to arrive. Third tech came, and did Not replace the part. Asked me to do a load with 6 large towels (much larger load than I usually do). Left without speaking with me. Washing machine still wasn't working properly. I called Sloan, and had to start an entire new ticket with Assurant, even though machine was never fixed. I called the day the tech was scheduled to come, and I was told that I would have to pay for another tech (even though I have a warranty) to come out. I asked if the part was replaced, and the woman couldn't tell me. Said notes stated I over load my machine. Completely contradicting what the first 2 techs said. 2 months of this nonsense I asked for another company to come out. The second appliance repair company came, and diagnosed 3 parts that need to be replaced, and said no parts had been replaced by Sloan. New company ordered parts, and they arrived at my house 2 days later. They scheduled to come, and finish the repair 2 days after. So within a week the Second company came, ordered, and replaced 3 parts repairing my washing machine. Sloan Appliance is a Scam. Keep sending technicians out to collect the money from the warranty company, and then try to get the customer to pay. Do Not Use Them! read more

Our Fulgor Milano fridge was beeping incessantly due to an error code from the bottom drawer. Frank was professional, on time, and had all the tools necessary to complete the repair. He did an excellent job and our fridge is silent once again. read more

I cannot rate any stars for Sloan Application Services but they make you have to choose one or you cannot post the review. They are HORRIBLE. On two (2) request I've been asked to sit around my home for a three (3) hour window on Dec. 14, 2023 and again on Dec. 19, 2023 and the tech is a "No Show" on both days for the allotted windows. I'd rather take the chance at repairing my dryer myself. DO NOT CALL THIS COMPANY and waist your time that you cannot obtain back. read more

I scheduled a warranty repair through Lowes on a whirlpool washer for 7/25/23. My wife arranged her schedule to be there. The guy shows up and tells my wife that he drove a truck with NO PARTS OR TOOLS on it. Bare in mind he drove 40 miles before realizing this. When I complained to Sloan, Samantha told me the best they could do is to come back in 2 days. The parts and tools were in another truck but they refused to have him go get them and come back. They showed a COMPLETE lack of concern for the customer. The manager called me and gave me a long song and dance about what happened. Needless to say, I am still waiting for repairs. read more

Whatever you do, never use Sloan Appliance Service. I booked a repair appt with Maytag at their 800# on the Maytag website. Maytag said they could do the repair on Monday between 8 & 12. Nobody ever showed up so I went back to my CONFIRMATION email and it clearly listed Sloan Appliance Service w/phone #. I called that number to see why they were a no show and the customer service rep said sorry they couldn't get to me until next Friday. I called Maytag back and they said they could set with another company for Wednesday. As soon as I got that confirmation, I called them and confirmed with them that they are in fact able to come on Wednesday. One more thing about Sloan, I asked if I accepted their appt for next Friday could they send me a confirmation & she said oh, we don't do that until the day before. read more

Customer service was kind and professional. The repairman, Matt was very knowledgeable, efficient and knew exactly the problem we were experiencing with our refrigerator. We were impressed by Matt's work ethic. He is a credit to your company! read more

My front load Frigidaire washing machine broke. After manually pulling out the pump for replacement I contacted this company for a replacement part. The initial conversation told me that I could bring it in and they'd see if they could replace it after I'd already given them a part number. Upon arrival I went through the same phone conversation because they had a banner saying the parts desk was "down." So a rep came outside to tell me they no longer were selling parts to customers. I suppose they meant "retail customers" but who is to say. A poor experience in a time where every sale should count. read more

I have had to change my rating due to the fact that my washing machine is again doing EXACTLY the same thing that initiated my original call to Sloans for service. Already been 3 visits and I highly suspect I paid for a part I didn't need. Very disappointed and let down as my high expectations from the past from their know how and service is no longer. Back to the Laundromat read more

I initially gave Sloan Appliance a good rating but have since changed my opinion; they came out promptly on September 22, 2022 because my 7 year old Whirlpool refrigerator had a clogged drain, the freezer was freezing up and water from the defrost cycle was leaking on the floor; repairman cleaned the drain, removed the ice accumulation and told me I needed a new gasket for the freezer compartment; part was ordered and replaced the following week; it is noted the repair technician had to adjust the freezer door when he returned because he hadn't reinstalled it properly and it was making a grinding noise when he replaced it on his first visit; total cost was $400; I had really struggled with the decision to replace the refrigerator or fix it but I chose to gamble and fix it; Poor choice! Less than 90 days later, I had the same problem! Drain line was clogged again, freezer was icing up and the fan was making a loud noise from the ice; a call to Sloan advised they will charge another $100 service call because their work is warranted for only 30 days; and I would have a ten day wait period for service! Nope, I'm done! Just threw away $400! I bought a new refrigerator with 5 year warranty from Lowe's; won't recommend Sloans again! read more

just want to say thanks to Jaden. He's spot on with diagnosing, punctuality,and service. If anything else breaks I want him back. Thanks Sloan Appliance. read more

Horrible company not use them. My washer hasn't worked properly for 2 weeks now. Sloan made an appointment for me last Thursday and canceled on short notice. Fast forward to this Monday and they called me 4 hours before they were supposed to be here. I had to take PTO to be here for them and they cancel on me?! Now I have to wait till Friday to get an appointment. Horrible service!!! read more

For several years my wife and I have used Sloan Appliances for repairs on our GE appliances and we have always been pleased with their professionalism and quality of service. Most recently, our 20-year old GE refrigerator began giving us problems. Because of the complexity of the issue, Sloan's Field Service Manager, Ben Creel, came to our home to complete the service. From the beginning, I was impressed with Ben's knowledge, commitment to resolving the problem, and his overall customer-service relations. The problem kept re-occurring over several weeks and Ben diligently returned each time to try new approaches to fixing it. Ultimately, however, in consultation with GE officials, Ben determined that the problem was age-related and could not be permanently repaired. He was then extremely helpful in advising GE Assurant (with whom the refrigerator was under warranty) of the situation and assisting us to get a reasonable insurance settlement. Ben Creel is an outstanding representative for Sloan Appliance Service. He is the epitome of professionalism in every respect. read more

Every time I use Sloan, it takes weeks to get an initial appointment. Then, if parts are required, it's another 1-2 weeks. Service is fine, it's the waiting that's the problem. read more

I have only heard pleasant things about Sloan, yet the two times I have enlisted their help, I have been incredibly disappointed. After waiting weeks for an appointment, a service member showed up, took approximately 5 seconds to say, "Oh, I can't fix that," then charged me a full diagnostic fee and left. The second attempt just recently resulted again in a long wait time for an appointment, which was scheduled via automated messaging. When I called the office to request my service be in the afternoon instead of the morning of the scheduled date, I was told they could not accommodate and it would be another week. The customer service was unhelpful and did nothing to assist me. I've tried twice, but I will not be contacting Sloan again for any appliance help. read more

If I could rate "no stars," I would. Beware of this company and their business and repair tactics! The washer door seal split on my washing machine. Sloan assigned a tech who came and after taking the washer apart, replaced the door seal. When he left, I started a load. The washer made a loud rumbling noise which could be heard throughout the house. I called and the tech was sent back. MInd you, before he "repaired" the washer there was no noise whatsoever. He has been back on several occasions, once he adjusted the feet at the bottom but still had the noise, another time, one of the weights that he removed to replace the seal wasn't tightened, another time, he said the "tensioner" (I think that's what it's called needed replacing. I paid for that even though I didn't think it needed repair before he took the machine apart, another time, he did nothing to the washer, but said that he was sent to diagnose but wasn't to tell me what the problem was or quote me a price for the repair; just to diagnose and report back to them. Still no resolution. The machine can be heard throughout the house, just not quite as loud as before. But still I reminded him that there was no noise before his "repair." This has been going on since Feb 2024, with appointments, diagnosing, still making noise, no resolution. The last time the tech came out he said I needed a new drum. How did we go from no problem except split door seal, to needing a new drum. I don't know what he did to the washer, but it was fine before the "repair." The office manager, Tracy, told me that "they (Sloan) didn't want to go down that rabbit hole because every time they fix one thing another happens." I told her that there was nothing wrong sans the split seal before their tech "repaired" the washer. Now it's rumbling during the spin cycle which wasn't happening before the "repair." Tracy advised that they were going to refund what I paid for the repair minus the service call charge and be done with this. I asked how they could be done when my washer is broken due to the "repair" their tech made. She apologized and said that the check will arrive within the week. I told her that I don't want the check, I want my washer fixed. She continued to apologize. I told her that they were wrong for how this is being handled. I inquired as to who "management" was. Sher responded Chris. I asked if he was aware and she said that this was a management decision. I have used them in the past with no problems, but I don't know what's happened. I heard they have new owners. Clearly, Sloan doesn't care about excellent service or the customer. How can they damage my property, then refuse to repair it? I am not going to give up though because there was nothing wrong before the tech took the washer apart. By the way, he doesn't work for them any longer. Not right at all what they are trying to do! A refund is unacceptable. How about repairing the damage done? So, here's my advice to anyone considering them for repair. GO ELSEWHERE FOR YOUR SERVICE/REPAIR NEED OR YOU MAY ENCOUNTER THE SAME EXPERIENCE AS I HAVE! Read their other reviews. This seems to be a recurring experience with them. read more

I' had Frank is my repair person. He was professional wiped his feet at the door which is a big deal to me. He listened to me patiently and didn't just decide that there wasn't anything wrong. He said he would check everything . He found a problem with shift agitator which was defective and right there!!! He went above and beyond and explained how the problem happened. I only had the machine about 7 months so this was unusual. They were great about notifying me when they were coming when the appointment was set up I would truly recommend these people they are courteous efficient and know their job. I now have their magnet on my fridge as my go to appliance repair. Thank you and God bless this business. read more

This place was amazing when fixing our dryer a few weeks back. They even told us when a sooner appointment was available. They knew exactly what was wrong and had it up and running that very day! They never mind if you have cats which is a plus. Thank you so much Sloan applience! From Jill, Jos, & Johnathan Martinez. read more

Ever time they come to our house they do not have the right part and the Oder it then the call and say we mess up the part agin They keep ordering the wrong part 3 times and shipping the wrong part 3 times they put the parts in wrong we only had 2 stove tops working for thanksgiving the guy came in check the stove And try to put the wrong part in but the guy called and sayed we will have the part in Monday today then the called and sayed we Oder the wrong part . Ever time they came to our house They keep messing up the orders we brought stuff from them for our kitchen nothing works from them they have keep coming out and Odering the wrong part from then the day of of our time they are post to come we get a called the say the Oder the wrong part we have the right part coming it will me hear end of the week read more

Booked an appointment on-line for a technician to come repair a dishwasher at our residence in Irmo several days in advance. Got both phone and e-mail confirmation that the technician would be there today between 2 and 5 pm. He never called or showed up. When I called Sloan to ask where he was they said my appointment apparently got "cancelled by mistake". Really? How do you do that? Nice advert and website, but ZERO customer service. I will not waste my time with Sloan again. read more

Joshua Matthews is an excellent service tech with Sloan Appliance Service. Honestly, we've used Sloan a couple of times (since they are one of the few certified GE appliance repair groups in Columbia), but never had as good of an experience as we did this time with Joshua Matthews. He was very knowledgable, extremely professional and provided exemplary customer service. read more

This is the first time using Sloan appliances but if I ever need help again I will be sure to call this company The men were very nice and were patient in answering any questions we had Some of my friends have used them and recommend them to anyone who needs help with an appliance. Thank you for your help Harriett.douglas@att.net read more

I needed to replace the rubber gasket around the door on my dishwasher, part quoted to me 95.00 (fine). Service call 95.00 (fine), final bill 301.00. no tools required, repair man was here less than 10 mins, pressed gasket into place, 200.00 labor. TOTALLY RIDICULOUS!!! CALLED and asked for adjustment, NOPE, that is standard for a five minute repair. AVOID THESE PEOPLE AT ALL COSTS....NEW DISHWASHER 500.00, to replace door seal with SLOAN 300.00 read more

I have had nothing but problems with Sloan appliance on warranty issue work. They came out the first time to look at it defined out what parts need to be repaired. It took over two months before the parts came in and schedule service visit. When they came out to replace them they found out they ordered one of the parts incorrectly and it was the wrong part. So I have been without an oven for 4 months now and it was less than a year old. read more

Sloan has been around forever and as such almost has a monopoly on the appliance repair business in the Midlands. However, being the biggest does not mean much because they are just simply too high for the services they provide. I have learned to only use them when I am desperate. They charged me a hundred dollar diagnostic fee to just look at a fridge to tell me the compressor was shot. They did not pull the fridge from the wall or look at the inner components. As the tech left with my hundred dollar check, I could see him smiling in the glass of my exit door. I guess he was happy not to have to get his hands dirty and still make off with a hundred bucks. He was also dressed to the nine like he was going to church, so that should have set off some alarms. No one is going to do any real work in clothes like that. Another time, they came out to help me attach an oven element that I had purchased to replace a worn out element. I needed their help because the wire from the house had become singed and needed replacement. Although I had the element, they charged me $225 for a 4 inch wire and 10 minutes of labor. Lastly, I had a Whirlpool clothes washer that died that was still under factory warranty. The warranty company used by Whirlpool for this area is none other than Sloan Appliance. They contacted me by text to say it would be 3 weeks before they could come out. With my large family, there is no way I can go three weeks without a laundry machine. I called them and they were adamant that it would be 3 weeks. So, I just purchased a new washer and had the old one sent to the dump. Sloan may have been great long ago and still favorable to some, but I have had nothing but bad experiences with them. I would only use them under the most dire and necessary of experiences, which is why they get one tiny star. read more