Chad helped me today. My washer has issues with springs and with cold water dispersal. He even…read morerecommended what model would be best to replace my machine and where to purchase. I really appreciate him going above and beyond.

I would give them zero stars if I could !!!Guy was trying to pull out the front loader washing…read moremachine. He opened the door and stuck his hand inside washing machine at the drum and try to lift it and pull it forward. I told him to stop that that's not how you do it I had to tell him how to get it forward. That man it's not professional. No clue what he's doing. Couldn't even fix the problem or figure it out.

TERRIBLE COMPANY!!! Would not allow me to speak to an actual human. The AI did not mention price…read moreand once the guy came, didn't have the parts to fix my dryer yet demanded $130. Absolute Scam!

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when you go on the internet that they were available the very next day. All seemed great. They showed up ant the technician opened the top of the dryer, hit the power/start button and hear a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find it on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midalnds Appliance Service instead

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

Service was great!! Gene did a great job. He arrived on time and completed the repairs quickly!!…read moreI'd highly recommend these folks!!

Insurance paid for replacement of the toilet. I upgraded to a tall one and paid the difference. It…read moreis a ProFlo. It would run after flushing unless you fiddled with the handle, and the flush itself is incomplete. I finally called Cunningham and was told that could not be as they had sold 1000 of these and had no problems. The person I spoke to was extremely rude. I asked if he was calling me a liar, and he quickly said no. He told me he would contact the installer and get back to me. One week later, I called again, and he was rude and said he was going to call me, so why was I calling? He talked to the installer and was told that there was not a new tank on his truck. He would get back to me. He did not. I called again that same week and got the same rude person. I was told that they could be there the day I called. As they had not called, I had plans for that day and could not have them. He then said it would be late the next week. The following Thursday, I called, and he said that he was going to call me, and the installer would be there on Friday. No notice whatsoever. I said that his customer service was not very good. He said, and I quote, "We are too busy". So the installer comes and asks me if I am having problems with the toilet. I said yes and explained. He said it can't be, as they had installed 1000. I said yes, I heard that, but this one does not work. He replaced reluctantly. This was possibly the worst company that I have ever done business. Do Not do business with them. Can't give a Zero or a negative or they would have got one.

James came out and fixed my refrigerator. The freezer side stopped working and started clicking. He…read moretold me if it's clicking he can fix it. THAT HE DID!! James saved my groceries and fixed my refrigerator. Plus they offer a 1 year warranty. I highly recommend!

The washer in our stacked unit quit draining and we were about to unload on a new set ($1300+) when…read morewe decided to invest the $95 diagnostic fee into it. Lake Murray Appliance was able to send a tech out the next day, diagnose and order the parts to fix my problem. It took a couple of weeks to get the parts, but for a fraction of a new appliance, we were able to get back up and running and even have a 30 day warranty on the work. Will definitely call back for any of my appliance repair needs in the future...they were fast, honest and reliable!

Do not keep their word. Will promise a call back and then none. Said two weeks for part, and two…read moremonths later still waiting and will NOT return a phone call.

Scammers. The person who they sent to diagnose my fridge issues is from Turkey...Bahlul is his…read morename. He sent a text saying he is from Caspi Home Service & was texting to give me a heads up of his arrival. He is from Turkey, & to say his English & u/standing of it was bad is an understatement...could NOT comprehend what he was saying. There was a HUGE communication barrier. He rolled up in an older Toyota Camry...Massachusetts licence "6NPV 98". I did discern that he had lived there...had been doing appliance repair for less than two years, & it seemed like he was saying their home office is NOT here in SC, & there are technicians here/there that are dispatched to service things. He DAMAGED my hardwood floor after removing my freezer door & SLIDING it w/o placing any blanket down...he could NOT get my freezer door back in afterwards & the freezer door REMAINS unable to be closed all the way. I noticed it when he was getting ready to leave when I saw LIGHT coming from between the seal & fridge. The drawer in the freezer is pretty much all jacked up...won't sit on the track right...there is extreme difficulty in even getting it back IN...the LCD lights on the door are "locked" & I can't access any of the controls...no temp...no light where water/ice dispense, etc. He could NOT quote me on the repair that we called them on initially...could no produce a written quote, NOR could he even u/stand how to email or text me the info. Again, COMMUNICATION BREAKDOWN!!! He does not speak English. Illegal? I dunno, but a "dangerous" consideration. A/way... Like the o/person who commented, I tried calling their main number while he was here but NO answer. Instead, TEXT REPLIES!!! They said, "Sorry...I am documenting e/thing...I will add that to your file...I'll have the home office reach out to you 1st thing tomorrow, etc, etc... You will NOT be able to speak to a/one!!! I did NOT pay the guy for the "service" call...again, he caused MORE damage to the fridge than before he GOT here, & damaged our floor on top of it!!! In my text messages to whomever it was on the receiving end, I was sending them pictures...a video, & only got lip service telling me they'll take care of us. After about 20 minutes AFTER he thought he completing the diagnosis & after TRYING to get my freezer door to shut, he threw his hands up & said, "I'm done...I'm tired, & I'm leaving", yet he had the AUDACITY to ask me if I wanted a receipt for the service call!!! Look, he couldn't even UNDERSTAND what a receipt was (as I motioned writing with my hand on a piece of paper). I was texting with whomever saying, "Hey...you call him...have him send YOU a bill/receipt, & YOU forward it to me". They said, "We unfortunately can't communicate with the tech" RU KIDDING ME?!?!?!?!?!?!?!?!?!? smh On & on I could go explaining he fiasco. I have plenty more back/forth text messages between myself & who knows who, while the wanna-be tech was here. The one submitted are not in order.

Poor communication. Asked to speak with Manager, owner, or…read moretechnician. None responded. Supposedly a delay on parts hower readily available on Amazon at way less than they are charging me.