My dad called these folks out to fix his dryer that was not working. I met the repairman because my dad was at work. 15 minutes in, the repairman tells me he figured out what was wrong and I wouldn't believe it. The "child lock" was on. The fix was holding down two buttons for 5 seconds....... $95. They have lost our business. Between our two households, 10 appliances, I hope the $95 service call was worth never seeing another dime from our families..... I understand a service call, but that is ridiculous! read more

I needed a leaky refrigerator repaired for a rental property. The tech had to come out 4 times! Each time they came out they would send me an invoice for the part. They sent me 2 invoices for $5 and some change. They called and badgered me to pay for the parts. Like they were doing me a favor because they didn't charge me labor again. I paid once for the part. Then they tried to charge me again for the part. I told them no and why should I have to pay, because they are incompetent. The woman who called threatened to send me to collections for $5. She told me the part is on my fridge and it is working, so I should pay them. I told her if thats the case then I want a refund for the parts they put on my fridge that didn't work. Then she hung up on me! If you choose Sloan Appliance expect to have a tech come out multiple times. Expect nickel and dime charges, because they don't know how to properly diagnose common issues. Customer service is awful. If your techs can't complete common repairs and have to come out multiple times. Then don't dare badger your customers for a few dollars. Common sense would tell you that, we more than likely inconvenienced this customer. Therefore, we will not send them an invoice for a few dollars. No one even called to say, "Hi, Mr. Customer I apologize that we were unable to fix your appliance properly and it took us 4 times to repair a simple water leak." They won't be in business much longer if they keep up these business practices. I hope they learn something from this experience. read more

They were recommended to us by Maytag to replace a freezer handle. They came out once and didn't bring the right parts. They came back a second time to install the handle and charged us $335 to screw on a handle. After calling them out on lying about servicing the refrigerator as well, they dropped it to $250. All for a 15 minute handle install. read more

Sloan is the absolute worse warranty repair co. Had a cosmetic repair of a freezer door to be replaced. Ordered wrong door 4 times . When the proper door arrived, they installed and the next morning NOTHING working. Still waiting over 1 month. I am pregnant and have a toddler. I would give them a zero . The manager Chris , Sarah , Joann, Mark is the absolute worse. The tech John ADMITTED he might of caused the issue. STILL waiting for my refrigerator. read more

Horrible customer service. It has taken 5 weeks since I first called to get my refrigerator repair date. I told them that I needed a morning appointment since I had to leave by 2 pm. They scheduled me from 3-6. When I called to get it fixed no one called me back and now they want me to wait another 2 weeks to be rescheduled. Unbelievably it is like they looked at my request and deliberately ignored it. read more

Our new Whirlpool fridge has been a total lemon but working through/with Sloan Appliance to get it repaired has been excellent. Billy Jones is the best, they need more techs like him. He always calls 30 minutes prior to arriving, we talk through the process of the repair while he is on-site and he leaves the work area like he found it. read more

Very disappointed. Spent $600 on a dishwasher repair. The tech stated, when he was finishing up repair, that he was having trouble getting the lower rack back in the track, but he acted as though he resolved the issue and left. The first time (next afternoon) we put dishes in and rolled the rack out, the right side track fell into the bottom of the dishwasher and the weight of the rack and items in it knocked the lower spray arm off, too. Also, we noticed that the heating element had been bent during the repair and no longer fit in the clip it was supposed to causing the heating element to be way too close to the spray arm. I immediately called Sloan at 1:27pm and was told I would receive a callback from the tech before the end of day. When I had not received a response by 4:15pm, I called back and requested I receive a call from the Service Manager. Again, I was told by their agent that I would receive a call before the end of the day. I did not receive a call from Sloan and I had to search online (Youtube) for what needed to be done to rectify the issues that the tech should have resolved and to get the dishwasher operational over the weekend. Needless to say, customer service is not a priority for this company. And, the $600 repairs was not performed correctly by their tech, so workmanship is a low priority as well. I would recommend you look somewhere else for appliance repair. read more

I needed a part for my clothes dryer and called Sloan to see if they had one in stock. I don't know what everyone elses household is like but at my house its a crisis when an appliance goes down here, and needs to get fixed IMMEDIATELY. While on their website there is a big banner that says they only take phone orders and ship the parts to your home. No counter service, no curbside pickup. I can understand some caution because of the Covid virus but this is ridiculous. Not only is there going to be extra days waiting for a part to show up, and there is shipping costs that needs to be paid. Why dont they just require facemasks like almost all the merchants in this area. I quess they dont want to pay $2 for the counter mans mask. What a way to do business. Not customer oriented read more

I am very disappointed in this service. I have used Sloan Appliance before and had no problems. Two weeks ago the left front burner on my stove top went out. I called the service. I gave them the make , model, and style number of the stove top range. Preston came yesterday. He did not turn off the electricity. He showed me the burner that was damaged which I already knew. In the meantime sparks flew out and he dropped the right front burner. Now I am without 2 burners on my stove. The invoice sent to me was $782.11. It was not itemized. I called this morning and explained what had happened at my house. ( I had one burner out and then he broke one burner.) I asked for an itemized invoice. Now I have one that is for $955.78. I have paid $100.00 for a service charge. The price quoted for the parts and labor is over $800.00. It looks like I will now be buying a new range. This is way too much that started out because my left front burner was out!! read more

Sloan Appliance Service has been our repair company of choice for many years and we have always been recipients of customer great service. On last Friday, however, we were blessed with an exceptional customer service experience during a visit by one of the company's employees...Nigel. While ultimately Nigel was unable to immediately repair the washing machine because of having to order a part the degree of my disappointment was diminished by both his empathy of the situation and his respectful, professional demeanor. Upon learning that this young man had honorably served our country as a Marine for four years, my husband, himself a retired Army veteran, engaged in a brief conversation with him as he was preparing to leave. He was most impressed with his superb manners and professionalism. We salute Sloan for investing in our veterans and appreciate the hiring competent, trained, and young veterans like Nigel. A special thanks to Nigel. Martha Scott and Murray Smith February 19, 2018 read more

Took about 5 different visits and replacing every part on my Whirlpool wall oven, which entailed pulling oven in and out numerous times, to fix wall oven. Oven still works, but several months later, wall oven came out of screws to support into wall and dropped down and now wobbles. Called manager to have someone come fix it, and he said since it was August that I would have to pay $95 service call. I told him it wasn't reinstalled correctly and that is why it failed and that time shouldn't have anything to do with this. Think they used too small of a head on screws because screws are there but oven came off them. Told them I noticed about a month ago but have been so busy taking my mother back and forth to cancer treatment 2 hrs awY, that I didn't call until today. read more

On4/18/18 requested service for refrigerator. On4/24 technician indicated need for parts. On 4/27 new part was installed. As of 5/5/18 the icemaker still does not function read more

Unprofessional and appears Sloane is trying to put me in a desperate position to pay. Our LG fridge/freezer went out. I had a tech come out from another company. He arrived diagnosed the issue but said he was no longer a certified LG tech and this repair would require a certified tech for specific tools/parts. So we called Sloane. I told them when I called that 1. It is under warranty. 2. I have a list of fixes and parts we need from a former LG certified tech. They scheduled us for 2+ weeks out and came out. The tech looked at it and told us it was still cold so he didn't see a problem. We had frozen items melt. We had vegetables spoil and the indoor thermometer was at 50+ degrees. We told him what the last tech said so he started to begrudgingly take it apart. He then said we need all the things the previous tech said but didn't have any of the parts despite me saying we needed it. He left saying he'd request parts and the office would call to schedule. 2 days later I got a call saying LG doesn't make good on their promises to reimburse the company for the parts (that sucks) but because it's been an issue they stopped servicing LG fridges under warranty. They tell me this now after weeks of waiting for it to be fixed. They knew all of these things prior to scheduling me. And they strung me along. The only way they do it is if I pay out of pocket. Then when I call back to talk through my concern, I'm told that I had cancelled the request for the fix. No. I told them I wanted to see what my options were. Now I'm waiting for a call back for the 3rd attempt at speaking with management trying to voice my frustration. If I could give zero stars I would. Now I have to start my search all over and continue to not have a fridge/freezer. read more

they came out to repair a leak fault code and flooded my kitchen, the dishwasher prior to them coming would not work but while they were trying to diagnose it THEY flooded my floor and are not excepting there responsibility so now I have to miss more time off from work and take them to magistrates court. I would have hoped that when an accident happens that people/companies would be HONEST-this is not that company. read more

Terrible service- overpriced. Customer service complete to management was unacceptable, including the owner of the company hanging up the phone on me. They were not interested in concerns, respect for customers, cost or effectively repairing our appliance. I would never call this company again. read more

My technician was right on time. He went right to the source of my problem that I thought I was having. Turns out my house is just too cold for my refrigerator to run properly. I realize when the house is warmer it does run better. I feel confident that the problem is solved. Think I was just being worried. I had no problem paying the service fee. I would definitely call Sloan Appliance back. read more

Right now Sloan, you're getting two stars. You have no weekend techs in my area and apparently your policy is to call me the day before my scheduled appointment to let me know when you'll be arriving. Explain to me please how that helps me with my work schedule and making it fit? I will update this review after my dishwasher repair is done if I feel the service warrants it, but you need to take a hard look at your scheduling policy to make it benefit the customer more and not you. read more

At 9 months pregnant, I decided to do a thorough cleaning of our dryer, prior to washing the new baby's sheets and clothes. Quickly discovered the felt dryer seal needed to be replaced-no big deal. We contacted Sloan on Monday and were told they would have a store from Spartanburg deliver the part to them on Tuesday. On Tuesday we called back, and were told the part hadn't been ordered yet, but they were correcting that mistake and it would be in hand on Wednesday. After calling twice on Wednesday, we discovered there was yet ANOTHER hiccup, and the product STILL wasn't available. At this point, they said they would try again and were 99.9% sure it should arrive on Thursday. Thanks for your lack of customer service at a critical period for needing clean and dry clothes for the sensitivity of a newborn. We initially chose your store because of the promised quick turn around. Now, we are having to pay expedited shipping from a different vendor because after multiple broken promises, I don't trust Sloan to deliver on their word. I would approach with caution. Appreciate the politeness of the manager, but politeness does not correct the situation. read more

We have property and needed service on our tenant's Viking range. They called us to let us know the technician was on his way and also called the tenant. I received an email confirmation of our appointment so I was aware that they would be coming that day. It was great to talk to the technician while he was on site. So easy. We really appreciate their professionalism. read more

I am surprised to see even a single negative review of Sloan Appliance. Any time that we've had a choice, we have always chosen Sloan and never been disappointed. Today we were visited by Billy who actually remembered coming to repair an appliance years ago for us that I had forgotten had ever broken. Appointment setting & confirmation were easy and they've always been on time for calls to us. I find their technicians to be extremely professional as well as very knowledgeable. If you're not sure if a product or part might be covered under warranty they will check. They also report the issue that you're having to the manufacturer (at least that's been my experience) so that the manufacturer can keep track of issues an appliance is having. I find the price for what they do to be reasonable but to be honest I have no desire to "shop around" because I know I will get an honest and fair estimate an d reliable service if I stick with Sloan. I am currently shopping to replace an appliance that is just going to cost more to repair than it's worth and I am literally comparing the brands I am looking at with the "warranty service provider" list that Sloan has on their website so that when something goes wrong I know I can go straight to Sloan! I recently had another appliance fail me and, unfortunately, I was at the mercy of whoever Sears sent out to me since I had their service agreement. (never again!!) They sent FOUR different local service providers to me. Of those four only one is a company I would recommend but only if Sloan wasn't an option! Thank you so much to these great people for such professional, reliable, fair, and honest service. Thank you also for taking good care of your employees as you must since we see the same ones again and again. (Note: We do not see them again and again because their repairs don't last, in fact I've never needed them to repair the same issue twice which is another reason that we rave about their services!) read more

All I want to say about Sloan's service is this: Professional. Knowledgeable. Courteous. Sloan is the best, without a doubt.

I called Sloan Appliance to schedule a service call for my built-in wall oven. I ran it through a self cleaning cycle and it would not unlock once completed. The customer service rep set an appointment for me, and also suggested a couple of things for me to try. One of her suggestions worked and I was able to cancel my appointment. I appreciate the help and will definitely call Sloan Appliance the next time I have an appliance problem. read more

I called Sloan Appliance Service and Parts to fix our under counter ice maker in our break room at our corporate office in NE Columbia. The service man was here on-time and was very courteous. He diagnosed the machine quickly and gave me an update immediately with all charges and timeline to fix it. I told him to proceed and he fixed everything according to what he told me. I appreciate Sloan Appliace Service and Parts and would recommend them to anyone! read more

I was told it would cost more to repair my microwave than buy a new one and repairman told me they happen to be on sale at Lowes. I appreciated the repairman's honesty about the repair and not trying to talk me into expensive repairs. That told me they were more concerned about me as a customer rather than only caring about making more money. I will definitely use them again and recommend them to friends. read more

I was pleased with the promptness, courtesy, and expertise of the service technician. He had seen my issue on other service calls and knew exactly what to do. He even installed a small, inexpensive part to (I hope) ensure that the same problem, plugged up refrigerator, would not recur. He was fast and very informative. He suggested that my particular brand of refrigerator was not one that was easily serviceable by the average homeowner. He informed me of Sloan's parts and labor warranty. He also gave me good information about future appliciance purchases; i.e., brands that are reliable and are good values. My only issue is that I found the service to be higher priced than I expected--not unreasonably so, considering that I live more than 30 miles from the business; and one must expect to pay for the technician's time door to door. read more

Good job by Shawn, plus he stayed around to chat a bit even with a full day. I felt we had his complete attention.

Great service! Highly recommended. Came right on time. Answered all my questions and concerns. Very friendly and professional. Thanks Sloan Appliance! read more

I've used these guys for various appliances and overall, I can ultimately expect the appliance will be fixed. I don't find their cost excessive but you can price that with other vendors in the area since prices change and differ from vendor to vendor. Their techs are pretty solid across the board. What is frustrating is that I provide the appliance model number and part number that needs replacing, then wait a week or more to get on their schedule with an appt. So I'm down at least a week without the (washer, dryer, dishwasher, oven, etc). When the tech does show up for my (at least a week or more later) appointment the tech nearly always arrives with zero part(s) needed to do the repair - and they will cause me an additional wait for the part(s) to be ordered/arrive and another week+ wait to schedule the actual repair *with* the part in tow. So now I have to endure further delay without the dw, range, washer, etc. Why do they bother with having customers provide the make/model of the appliance and describe what isn't functioning when appointments are initially scheduled if they do nothing with that info? I've learned to ask if they will have the part(s) on the truck for the kind of repair that's needed when they come out. If they don't - then I know to check out some other repair vendor that does keep a good supply of parts on hand or at least capable of tapping inventory in the area to come back out that same day with the part(s)...and there are such vendors. Secondly, do your research and look online to see if the mfr still offers parts for your appliances - be it 2yrs old or 10yrs old. If the mfr no longer offers parts or an OEM part is not available. Sloan will still make a house call and show up to tell you it's not something serviceable or that there are no parts for it -- but if you have a computer, you can save yourself this cost by confirming such details beforehand and without absorbing a service call/cost for Sloan to tell you as much. read more

I had a wonderful experience with Jarid, who made an adjustment in my dishwasher hose, and then explained to me what he did and why. It solved the problem. I asked him several questions concerning the best way to operate the dishwasher (settings, kind of detergent, etc.) and he was very helpful and spot on with his knowledge. Fantastic communicator. I am very happy with how that service call went down. read more

Very nice experience. Booked online through their website (which is very user friendly!). Got a text and email day before service to set time. Tech called before he arrived to let me know he was on his way. A little pricey, but an overall good experience. Will use in the future. read more

Sloan is amazing! I received a call 20 mins prior to their arrival time and the guy was prompt! Scherod W. showed up and was so polite. He took a look at my dryer and determined there was nothing wrong with it, rather the outside vent was plugged. Here's where it gets good - he actually offered to climb a ladder and clean it out, then noticed my neighbors was plugged too so cleaned that out as well! I was shocked! Where in the world can you find service like that? Talk about "above and beyond!" Can't say enough about this young man and the company he works for! Superb service! Will definitely be using Sloan Appliance repair in the future! read more

We called Sloan after the local appliance store in Chapin told us that they couldn't service our 2 year old Samsung dryer unless we had purchased the unit from them. We called them on Monday of the big flood and they told us they wouldn't be able to service the unit until Friday which was totally understandable. On Thursday we were called to confirm this appointment. He arrived on time and was extremely professional. The work was completed in a timely manner, and we were given an accurate quote before the work began. For $200 we were able to get a new heating element and thermostat. We were a little frustrated w Samsung that our top of the line dryer broke after just two years, but that's not their problem. While the technician was here he also gave us free advice as to how to fix our squeaky Bosch retractable vent on our stove. We are glad we chose Sloan after our friend Rebecca Osbourne suggested them. read more

I had a knocking sound coming from my dryer. Julian came and told me it appeared to be an electrical problem. He suggested I contact an electrician and he was professional and quick to diagnose. On top of it all---he was absolutely correct. The plug wasn't fitting snugly into the outlet causing wear on one of the prongs and insufficient power getting to the dryer causing the knocking as it shut off. The electrician replaced the outlet and the dryer is working fine. Thanks for being professional and accurate. read more

We have always been happy with the service that we receive from Sloan. Today was no exception. They were on time and knew exactly what to do with our problem. We received an email and a phone call to let us know when to expect them. Thanks for the wonderful service. read more

I will never use them again. They call the day before to schedule the appointment, which gives me NO time to get off work. When they do call you it is a robo call, so you never actually speak to a person to let them know if it works for your schedule or not. I was able to be at my house in the middle of their 4 hours. Because I was not there when the technician was there, he left. I was going to be there in 5 minutes, but he left and said he could not fit me into his schedule for that day. I never got to speak to the actual technician, but rather an operator so it was like a big game of phone tag. Completely ridiculous and unprofessional! read more