I took my Oreck vacuum cleaner in for repair. It no longer has forward movement. I told them this…read morewas the problem. They "fixed" it and charged me $130.00. They told me it needed a new roller. I didn't argue, although they had just replaced the roller a few months ago. I got home. Still no forward movement.

Great service! Very professional with a "make it right" mentality! I went in with a lot of…read morequestions and needing several different products and they did a great job helping me out. They also do work on machines other than Oreck! Cannot recommend this store more highly!

Chad helped me today. My washer has issues with springs and with cold water dispersal. He even…read morerecommended what model would be best to replace my machine and where to purchase. I really appreciate him going above and beyond.

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

Service was great!! Gene did a great job. He arrived on time and completed the repairs quickly!!…read moreI'd highly recommend these folks!!

I would give them zero stars if I could !!!Guy was trying to pull out the front loader washing…read moremachine. He opened the door and stuck his hand inside washing machine at the drum and try to lift it and pull it forward. I told him to stop that that's not how you do it I had to tell him how to get it forward. That man it's not professional. No clue what he's doing. Couldn't even fix the problem or figure it out.

TERRIBLE COMPANY!!! Would not allow me to speak to an actual human. The AI did not mention price…read moreand once the guy came, didn't have the parts to fix my dryer yet demanded $130. Absolute Scam!

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when you go on the internet that they were available the very next day. All seemed great. They showed up ant the technician opened the top of the dryer, hit the power/start button and hear a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find it on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midalnds Appliance Service instead

Did very good work and got me in at the end of a very busy and long day. Great work ethic! Left the…read morearea clean, too.

Had the greatest experience on 04/08/2016. The most professional but yet personable technician came…read moreto my home (right on time) and repaired my Sanyo front load dryer. The job was completed quickly but efficient. He cleaned up be hide himself and made sure everything was up and running. Appliance Tech is more then fair with their fees compared to the larger appliance repair companies. Thanks again and I will be calling for all my future appliance repairs.

Although my refrigerator ice maker was ultimately repaired, my experience with Sully was quite…read moreunpleasant and very expensive. When I tried to ask a simple question, his response was not clear. The drawer in the freezer compartment of my French door style refrigerator would not close properly after he repaired the ice maker. He blamed the original installation of the refrigerator on the issue. However, the door was closing properly before he repaired the ice maker. When I told him it was fine before, he became belligerent and rude. He said I was "demeaning him". He also said "I was not personable"! I have renovated our house numerous times and built two houses and have never had anyone speak to me in such an offensive and unnecessary manner. The guy seemed unhinged. He even tried to "tattle" to my husband that I accused him of breaking the drawer! I do to recommend Sully's Appliance Service. Offended customer

I give Sully's a 2 only because service from him for over 20 years was excellent; however, in the…read morepast 2-3 years, I have found him to be sarcastic, rude, and unreliable. I set a time with him near end of October to repair an ice maker at my new home. He set a time for 10 days later. In the meantime, I was finally able to reach another company who came the next day. The following week, while I was waiting for the part to come in from the other company, Sully called and said he was on the way. Well, he wasn't scheduled for another week and when I told him I wasn't even home at the time, he seemed confused, admitted that he was looking at the wrong schedule. At that point I told him I had found a company who could do the service before the initial 10 day out appointment he had made with me. He got mad and mumbled some ugly, sarcastic remarks. Unfortunately, I am having another issue with the icemaker and the other company is not available, so I thought I would try Sully again (again, since I had used his service for 20+ years). He was so absolutely rude to me on the phone, accusing me of making several calls and appts with him that I had not made, and I just ended the call. He will NOT be invited to service anything for me in the future. Apparently, he does not need the business. Someone else will be happy to take the money.

Insurance paid for replacement of the toilet. I upgraded to a tall one and paid the difference. It…read moreis a ProFlo. It would run after flushing unless you fiddled with the handle, and the flush itself is incomplete. I finally called Cunningham and was told that could not be as they had sold 1000 of these and had no problems. The person I spoke to was extremely rude. I asked if he was calling me a liar, and he quickly said no. He told me he would contact the installer and get back to me. One week later, I called again, and he was rude and said he was going to call me, so why was I calling? He talked to the installer and was told that there was not a new tank on his truck. He would get back to me. He did not. I called again that same week and got the same rude person. I was told that they could be there the day I called. As they had not called, I had plans for that day and could not have them. He then said it would be late the next week. The following Thursday, I called, and he said that he was going to call me, and the installer would be there on Friday. No notice whatsoever. I said that his customer service was not very good. He said, and I quote, "We are too busy". So the installer comes and asks me if I am having problems with the toilet. I said yes and explained. He said it can't be, as they had installed 1000. I said yes, I heard that, but this one does not work. He replaced reluctantly. This was possibly the worst company that I have ever done business. Do Not do business with them. Can't give a Zero or a negative or they would have got one.

James came out and fixed my refrigerator. The freezer side stopped working and started clicking. He…read moretold me if it's clicking he can fix it. THAT HE DID!! James saved my groceries and fixed my refrigerator. Plus they offer a 1 year warranty. I highly recommend!

Amazing Service "with a smile". Dwayne knew exactly how to diagnosis & repair & install . Always…read moreon time & very reasonably priced. Response time to call was immediate. Give them a call- I know you will be happy with their service!

From the owner: Specializing in Washers, Dryers, Refrigerators, Dishwashers, Ranges, Microwavesread more