went to get my battery replaced. the staff was incredibly kind and super helpful. jose was…read moreamazing and not only changed my battery, but also went the extra step to check all my fluids and helped me to make sure those were good as well! super professional and i would certainly send anyone who needs anything similar right over to the walton way branch!

Mr Joey really saved the day for me and my 2014 Jeep Cherokee, with his heroic efforts to figure…read moreout why my check engine light was on. What a wonderful person. My hero!!! Highly recommended

First time I went i was quoted a different price then when I got there. Took 2 days just for…read moresomeone to call me and tell me what was wrong with my van. Then when I picked it back up it was making a new noise and the guy tried to act like he didn't hear the noise. So I said forget it and went home. Called back the next morning because of how it was driving. Tried to speak to Mr Rick because he is who told me to only speak to him but when I asked yo speak to another person that would listen to my concern I was then hung up on. After giving this place almost 2000.00. Nevet again will i ho back. Now I only take my cars to atc in grovetown.

My wife jumped a curb and popped a tire. I called Gate 2 Tire & Auto and they said "we're not too…read morebusy today - come on over and we'll fix you up!" Tire replaced & balanced in less than an hour. I have been using Gate 2 for a couple of years for almost all of my auto service. Normally you need to schedule an appointment but if you're in pickle they will go out of their way to help. Honest and trustworthy - fair prices and prompt service. What more could you ask for? Highly recommend.

Angel and her crew were the best ever! This location never tells me what I don't need, and looks…read moreout for my car. I've been to JL, and they left things off that I was charged for. They treat me with respect here, and I love it. Them look out for you, too. They just want you to be safe out here in these streets. I needed my oil changed, and they took care of everything that needed to be done.

Would not recommend this place to anybody. Went in for an oil change today. Service was terrible…read more Employees playing on phones , eating and cursing while myself and another customer were waiting on service. And if that wasn't enough once service was complete I left barely drove 1.5 miles and my "low oil pressure" light comes on. I immediately pull over and look under the truck oil is pouring out of it. Lost 13 qts of oil. I waited on the side of the road for 2.5 hours for them to fix it. I have been a long time customer of this location. Never again. Do yourself a favor and don't go here. Only leaving 1 star because it won't let me do minus.

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.

Two stars for the speed of service. All they did was an oil change... Nothing else. No topping off…read morefluids, no checkin the tire pressure, absolutely NOTHING! How on earth can it be just under $115?! Talk about sticker shock, that is absolutely ridiculous!! Highway robbery is what it is.

Clean work area, waiting area, bathroom, busy, attentive team....focused, ask questions and…read moreexplained what work they performed. Remained steady in getting work completed efficiently and kept the ball rolling. Had me out of there in a jiffy!

Wonderful and friendly staff! They replaced my wiper blades, changed my oil, and replaced my tail…read morelight. They immediately took my car in and started working on it. By far the best jiffy lube I've been to and I've been to several locations across the CSRA!!!!

Last week, I don't think that I was in the building for 10 minutes. They had a car in front of me,…read morebut they were so fast. I ended up getting an oil change and new windshield wipers. I know that I paid less here than Wally World. The staff were uber helpful and lightning fast. I'll be making this my regular location for a quick and speedy oil change. No hassle and speed are wonderful at this place.

Ask for Angel! I told him what I wanted, how much I was willing to pay, and he was very easy to…read morework with. He told me options I had not thought about, and I ended up leaving in a new car! Second one from this dealership!

Our daughter was driving about 30 miles from this location when the engine light came on. Taylor…read moreHyundai was the closest dealership to where she was. After reviewing the code in her 2018 Hyundai Santa Fe, the car needed a new engine, and it was a recall. Initially, the service team provided excellent service. We paid nearly 2,000.00 for suggested service surrounding an engine replacement. We live 3 hours from this location and when it was ready, we drove to pick it up. When we drove about 17 miles, the check engine light came on again, so we called and they told us to drive it back. After reviewing the code, we were told it was the catalytic converter and that had nothing to do with the recall. We were told it was safe to drive home and if there were any issues, we could take it to the local dealership, and the engine issue would be covered. When we got home, we took the vehicle to a local mechanic to check the converter. They called me in and told me to stop driving it immediately. The manifold cover was damaged, and oil was leaking all over the place. I called Taylor Hyundai, and after multiple attempts, by phone and text, from both my daughter and I, I finally got a call back. I was told to take it to my local Hyundai Dealership. So, I did, and I was told by service it was not their problem and only the dealership that did the work can look at it for free. So began my journey of trying to reach Taylor Hyundai. It's been almost 2 weeks. Between my daughter, my wife, and I, we have left several messages and cannot get ahold of anybody but service. Every number they transfer us to goes straight to voicemail. We have received no call backs after leaving several messages. No texts responding to a call back. This is the most terrible service I have ever received by any company. At this point, I will have to reach out to Hyundai USA.

The staff are very professional. They stand by their work and their awards for best shop. Delvin…read morewas very efficient, timely, and confident in his work. I took my car to get the AC condenser replaced, it is back to 100% now!

I took my vehicle to Express Oil Change and Tire Engineers for a routine oil change that resulted…read morein a completely seized engine. After having the vehicle inspected, it was determined that inadequate oil was added to the engine, which directly caused catastrophic engine failure. An oil change is basic maintenance, and failing to add the proper amount of oil is unacceptable and negligent. This was not a pre-existing issue--my engine was functioning normally before the service. Now I'm facing extremely costly repairs that could have been entirely avoided if this shop had done its job correctly. I attempted to address this with the business, but accountability and resolution were lacking. Management has been extremely unhelpful and unwilling to take responsibility for what clearly stemmed from their service. I would strongly caution anyone considering this location: a simple oil change should not destroy your engine. I deeply regret trusting this shop with my vehicle.