We chose this location based off a recommendation from a friend. First, we have no complaints with…read morethe finished work. We initially were quoted a price based on the work discussed earlier. However, when arriving to pay and pick up the car, $200 more was added to the bill for the service that was initially part of the original quote price. Needless to say, we voiced our disapproval and left. Upon arriving home, we received a call in which they apologized for not communicating the changes with us in line with their standard business practices. They explained this is not how they built their reputation and promptly refunded our credit card. Kudos for putting the customer first, it's that kind of excellent customer services in the face of a trying situation that will keep us coming back.

Tyler's on Richland has worked on our vehicle in the past and recently helped direct us to where we…read moreneeded to go to get our truck fixed when it was something they weren't able to address. They are very honest and their prices are always reasonable. They never try to upsell which is honestly (for me), THE thing most people get so stressed about when visiting a repair/service center. The service team leaves our vehicle exactly as they found it with no worries about grease or dirt (other than ours, haha). We truly appreciate them and any time someone says they need tires or work done, we tell them to try this Tyler's location. Word of mouth recommendations beats out paid for advertising every time! Anyone who complains about them having the vehicle for more than a day, sometimes 2 - apparently watches too much Harry Potter! These guys are truly awesome, but they're not magicians. I would much rather someone take their time with my repair/install than to rush it because someone in the lobby is raging about them having their car for 3 hours and it not being done yet... just saying. Be reasonable - Tyler's sure is. :) We've also been to the one on Whiskey Road, but prefer the Richland Ave. location. The Dowda Family

I will NEVER refer anyone to Carolina auto again. Charging over $100.00 for a DAMN oil change. NO…read moreEXCUSE for it. Oh, wait, trying to get their money back from COVID. This is a real good way of NOT getting business. I will MAKE SURE that word of MOUTH gets out there. DO NOT TAKE YOUR CAR HERE FOR ANYTHING AT ALL.

I'm from out of town... I travel around in my motorhome... My tow car is a 1986 Mitsubishi…read moreMontero... Not many people even remember that car let alone know how to work on them... Frank welcomed me with open arms fixed everything that needed to be done and then some... I found him to be fair and square the way you'd want it to be... as long as I'm in North Augusta this is the only place that I'll take my car for repair work... Job well done Frank... Thank all the guys in the back and the girl you have upfront ... by the way that upfront girl... Great on the phone and made me feel welcome from the first time I came into your shop

Go literally ANYWHERE else. I had them fix my AC. I needed a new hose and a recharge which cost…read moreabout $600. They overfilled, which i didn't notice at the time, because they don't work well with your schedule, and when i went to pick it up, i was also heading into work. The AC didn't work the entire way, so i took it back the next day. I was YELLED at and treated horribly, as they held my car hostage not wanting me to take it somewhere else. One of the "brothers" was intoxicated? and should not have been operating heavy machinery. There was one point were i thought the altercation was going to get physical...im a 115 lb woman, and did not feel safe in that atmosphere. When he finally brought my car around, after a lot of shouting and cursing, he had been petty and messed up my car clock. I had an overall awful experience, didn't get my money back, and had to take my car somewhere else, which cost about the same to fix it. If you can help it, don't go here, awful, sexist atmosphere!!

They do don't do well with timing. Made me and my kids sit and wait for hours caused me to cancel…read moremy sons appointment and I had an appointment! Also was very rude to my daughter because she a accident in the stroller because their bathroom door was locked with nobody in it!

I stopped in to get a headlight replaced while visiting Aiken. I had been told by a few places in…read moreanother the city that the industry estimated repair time would be over 45 minutes due to having to move several items in the engine compartment. I was treated warmly when entering and told to bring my dog in while waiting. She even gave her treats and belly rubs. The technician took my keys to drive the truck to the shop for an estimate. He returned less than 10 minutes later and I joked that he must be finished. HE WAS!!!!! They did not try to gouge me with the industry standard and simply charged me for the bulb. I reminded them that I did not live in the area so no repeat business opportunities. They simply laughed and said that would be it. Thanks so much for the great service and honesty to an out-of-towner.

I can't rave enough about the honesty, courtesy, and knowledge of this auto repair shop. I took my…read moreMercedes Benz in for what I thought would be a huge repair bill. My Air Suspension system was, what I thought malfunctioning, and in need of a replacement. They ran a bunch of diagnostic tests, and determined there was nothing wrong with the air suspension at all. They could have charged me anything, yet chose to be HONEST! They only charged a reasonable diagnostic charge and sent me on my way. Eric the shop Mgr. is also a super nice, knowledgeable guy, and a pleasure to work with. I HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR AUTO REPAIR NEEDS.

The front desk staff were very friendly and easy to work with, which I really appreciated…read more That said, I had a 9:00 AM appointment on Monday, and my car didn't even get looked at until Tuesday morning. That was frustrating, especially with a scheduled appointment. What really bothered me was the diagnostic fee. They charged $160 to diagnose an issue that turned out to be low fluid, something that felt pretty obvious and quick to identify. I've always understood that if you move forward with the repair, the diagnostic fee is typically applied or waived, but that wasn't the case here. The $350 for the transmission fluid flush itself seemed reasonable, but adding the $160 on top of that for such a simple diagnosis didn't sit right. Overall, not a terrible experience, but definitely not one that left me feeling great either.

I called this business to get a quote on a repair and didn't get an answer. They called back within…read more10 minutes to see if they could help me which I found really great. Unfortunately, they do not work on vehicles older than 2004, and I needed a wheel bearing done on a 1999. Good info to know before contacting the company for a repair.

Always the very best. My truck was ready as promised and two months after picking it up, it's…read moreperfect. If you have a classic or a brand new vehicle, you can trust Mike to do it right.

Very friendly and engaging interaction. To me, this is how business should be conducted, honest…read moreopen communication. They know what they are doing, and charge fair prices for quality service.

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

Service was excellent, needed AC fixed, scheduled it within a week, took it in in the morning, was…read moreable to pick up after work. Amazing service, honest, and kind. Other shops were charging 1.5x the amount, which was ridiculous to me. Beacon was upfront, honest, and quick getting back to my inquiry, even though they were busy. Highly recommend.

My oil change cost me over $150.00. The only thing they did was give me new windshield wipers and…read morean oil change. Went I got home, my husband lifted the hood and saw that the air filter cover wasn't even reattached properly, and oil all over the engine. Never again...

I made a quick drop in on Mavis Tires & Brakes late afternoon, and noticed right away that was a…read morebit busy. I asked if I could get an alignment appointment early the next day?. "First thing in the morning okay?" Of course that was great for me. I pulled in at 8 am and was greeted right away. I had my dog , and we were going to walk to the park up the street. and walk back when job was done. We arrived back at the store in 35 minutes, and the car came out 2 minutes later. The mechanic explained some of the details. Going into the store, The manager hit me with an infectious smile, and had me all ready in 45 seconds. It was 'look you in the eye' customer service, and I felt like a friend. Keep up the intensity. I'll be back! Thanks Guys William H.