If I could give zero stars, I would…read more On June 9, 2025, I called the Evans location and spoke with Derrick regarding service recommended by the Honda dealership in Virginia, where I had recently completed maintenance. I asked about pricing for replacing the timing belt, drive belt, water pump, and tensioner. Derrick informed me that the cost would be $689.64 but also incorrectly stated that my vehicle had a timing chain, not a timing belt. He advised that a valve adjustment with valve cover gasket replacement wasn't necessary unless there was an error code, which contradicted the dealership's recommendation. I clarified the services I needed and asked if I would need to make an appointment. He said that if I dropped the car off early in the day, it could be completed the same afternoon. On June 10, I called ahead at 12:05 PM to confirm the timing, and I was told the work could still be completed that day. I brought my car in shortly after and reiterated the specific services I needed to multiple staff members. Again, I was assured it would be ready by the afternoon. However, at 4:00 PM, I received a call from Derrick stating that they were recommending additional services based on their inspection. I explained that these services had just been completed at the Virginia dealership, to which he responded, "It doesn't show on Carfax." Considering the work was completed only a few days earlier, I wouldn't expect it to appear on Carfax yet. More importantly, Derrick then revised the estimate from $689.64 to $1,250.97, citing that he had overlooked the fact that my vehicle does, in fact, have a timing belt. He also told me that the car would not be ready until the following day. At this point, I asked what--if anything--had been completed, and was told that no work had begun. I requested that they remove the car from the shop, and I picked it up shortly after. This experience left me extremely disappointed. The lack of accurate information, poor communication, and misdiagnosis of basic vehicle components raise serious concerns about the competency of the staff. I expected more professionalism and reliability, and I will be taking my vehicle to a more trusted and knowledgeable service provider moving forward.

Tommy took exceptional care of me and was able to very quickly diagnose the cause of an electrical…read moreproblem with my truck while I was in town from Texas. Other places in and around Augusta, including dealerships, were too busy to get me in, but he found a slot for me and was so kind and helpful. I would encourage anyone with car trouble to go see Tommy at Butler Automotive!

If "impeccable" were an auto repair shop, it would be Christian Brothers Automotive…read more From customer service to mechanical expertise, they are truly top tier. The team is professional, knowledgeable, and works with a clear sense of urgency that shows they value your time and prioritize getting you back on the road. There were no delays and zero miscommunication. Their system is outstanding, providing real time updates and video links so you can actually see inspections being performed on your vehicle. I never had to call once for a status update. The facility itself is just as impressive, clean, organized, and hazard free inside and out. The pricing was more than fair for the exceptional level of service provided. I dropped my car off right before work, and it was ready before my day ended. That level of efficiency is rare. I felt immediate trust and comfort here, which is not something I say often, especially as a foreign car owner. Highly recommend. Thank you all so much!

I've taken about a year to ponder over leaving a review or not…read more Me as a person: Naive, trusting, mid-20's, knowing nothing about cars. Issue: My 2014 Kia refuses to drive over 45 miles per hour. Jiffy Lube: "We cannot work on a car that has the engine light flashing" I coast down the hill to a place that has "Christian" in the title. Naive, naive, naive. The place is willing to look at my car that day. Wonderful. It's the morning. They'll let me know when they're done. I walk all over Evans since it's a lovely day. They have my car past 5:00. So it's been... 6-7 hours. Luckily I didn't have work. Finally I wait in the building so I don't get locked out past closing time. Eventually, I'm told "You're going to need an entirely new engine. Your car isn't safe to drive." I'm shaken. I had just bought the car less than 3 months ago. I ask if they know any tow truck services they trust so I can take my car home, as I was a pharmacy technician at the time and flat broke. I had spent that March through August walking everywhere I needed, so I just accepted my fate of walking everywhere once more until I could figure out how to save for a multi-thousand dollar fix. The person at the front desk then says "Oh, it's not serious enough that you need a tow." My inner dialogue went "Hm.. but you just said my engine needs to be replaced. My car isn't safe to drive... why WOULDNT I need a tow truck?" So I pay the $91 diagnostic fee on my credit card, a bit dumbfounded that $100, which was the equivalent to working 6 hours overtime at my full time job to afford the service, fixed nothing. My engine is to give out at any second, but I'm okay to drive home? Quite embarrassed, I called my veteran friend who came over that afternoon, ran a test on his diagnostic machine, and asked if I hit a bump recently. I did. He told me I had activated some sort of knock sensor when I did that, which then activated a safety mechanism, which was why my car wouldn't go over 45. He cleared the code on his device, and my car was magically fixed :) A year later, my car is still running great. No further issues. So I recommend avoiding this place. My friend fixed the issue in five minutes for the price of a thank you coffee while this establishment took an entire business day to attempt to scam me into buying a whole new engine without clearing the code to allow me to safely drive home until I could afford their "fix." Anyone who knows the driving culture in Augusta would understand that driving under 45 is dangerous business around all the irritated, impatient car-owners in this city. I don't appreciate anyone who uses scare tactics to uneducated, trusting people. It's embarrassing to be treated as if I'm stupid when in reality, I never had a father to show me how to run simple tests on my car to try and resolve issues myself. Rather shameful to lure people in with Christian decor when taking advantage of people in my opinion, but that's just my thoughts.

First experience working with him went fine... was able to complete the repair, even took them time…read moreto drive and purchase additional parts that were needed. Second experience was terrible, after transporting the vehicle to a location in Waynesboro he asked for additional funds for parts and when photos were requested he stated he could not provide them as the old parts were already disposed of. Communication was terrible. Once he stated he fixed the vehicle and was bringing it back, he continuously stopped or pulled over (GPS locator). We drove the vehicle not even 5 minutes down the road and it over heated. Coolant and oil was everywhere inside the engine bay. The original head and bolts (that we paid additional funds to have brand new parts and to be replaced) were still on the vehicle. Multiple parts and wires are no longer connected and bolts are missing for parts to remain in place). The car can no longer be driven at this time until we are able to obtain the funds for the repairs that Lynn was immensely incompetent in completing. All attempts to contact Lynn were met with him blocking us. We have requested our $1750 with zero response. ONLY USE this mechanic, if you want to be out of money that could be spent at a shop or minor issues repaired. OTHERWISE don't waste your time or money.

From the owner: Motors, transmissions, electrical, diagnostics, and any other type of automotive repairsread more

Always the very best. My truck was ready as promised and two months after picking it up, it's…read moreperfect. If you have a classic or a brand new vehicle, you can trust Mike to do it right.

Very friendly and engaging interaction. To me, this is how business should be conducted, honest…read moreopen communication. They know what they are doing, and charge fair prices for quality service.

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

For the last five-plus years, Beacon has taken care of our cars, including oil changes, tires, a…read morelovely check engine here and there, and more. It's always been prompt. We often drop our cars off and pick them up the next day using the critical drop-off. It makes life a little easier. From day one, the savings in money and time have been great. I trust the team at Beacon, and so should you. My time is precious, and this is the best value you will find.

Best service! great staff! Fast excellent pricing! they do not try to upsell you or overcharge you…read morefor items that you do not need. Hats off to the management for finding such an amazing staff.

Kevin at Express Oil was absolutely fantastic! He was friendly, knowledgeable, and took the time to…read moreexplain everything clearly without trying to upsell or rush the process. The service was quick, professional, and stress-free. I've had multiple large repairs done on my truck, and Kevin has gone above and beyond every single time to make sure everything was handled properly. He always makes sure my vehicle is well taken care of and that I feel confident driving away. It's rare to get customer service this good--highly recommend asking for Kevin if you visit Express Oil!

I highly recommend ATC! We were in a tough spot with my son's transmission and they went above and…read morebeyond to help us out. Another shop wanted to fully replace the transmission and we decided to get a second opinion and I am sure glad we did. I spoke with Brian and after a second review we were able to save the transmission at a fraction of the cost of replacement. A trusted provider like ATC is an extremely valuable find. So glad we talked to ATC.

Great customer service and quality work. I will definitely be bringing all of my vehicles here.read more

Took my Volvo in where I met Matt who owns and runs the repair shop. He was very honest and…read morethorough with what I needed. The price came in at lower than the original quote. He did everything he could to do the job right at the best price. I saved quite a bit below what the dealer would have charged. I recommend him highly.

This place has unbelievable service and trustworthiness. I brought my Volvo S60 in for what I…read morethought were A/C problems. There ended up being nothing wrong with it and they showed me a better way to use it in this crazy August heat. And on top of that, they didn't charge me anything when they could have if they wanted to. I would highly recommend this shop!

Second time I have had to rereplace a motor for my rear windows. They always get me right in and…read morelet me know how much. They are so courteous. Even waited for me to get there after 5:00.

Needed a tire repair on a holiday weekend. This place was open and willing to repair. They ended…read moreup not being able to repair the tire due to the placement do the mail, but they did have a good quality tire that had good tread to replace it for $60 dollars. They also could have ordered a tire but I needed one quicker than it would be in. Highly recommended. I was in and out in 30 min.

Excellent service on my 1981 VW Rabbit. The old girl needed a lot of updating to make her safe and…read morereliable. New Breed kept me informed and provided a detailed receipt, complete with pictures. Handy payment link through text messaging. If I weren't moving far away, I'd definitely patronize them again.

These are the nicest, most professional, mechanical/fabrication guys I have ever dealt with…read more Fast and pros!!