Had a leaky tire due to a nail and they patched it for free!! Everyone there was super nice and the…read morecustomer service was too notch. So nice in fact, even if it wasn't free, I would go here just because it was the least intimidating auto shop I've ever been to. Everyone go here!!!

Had an appointment at three for tire rotation and balance, was out by 3:30, but I watched the…read moreentire operation, first, saw the kid putting the lug nuts on, and the wrench slipped and damaged two places on the wheel, second a kid got into back the truck out of the bay and two jacks were still under the rear, had to yell at him to stop.

Marc Yount's was strongly recommended to me by a co-worker as "the only place he would EVER go for…read moretires" in the greater CSRA. The front desk was friendly (ask for Randall or Jeff), the mechanics do good work. My four new tires were replaced and balanced in one hour and fifteen minutes on a Saturday (as a counter example Sam's and Goodyear have taken around 3 hours to do the same work). I called around to compare prices and Marc Yount's was cheaper than every tire place within 15 minutes of my apartment including Jim Whitehead and Tires Plus. Four Michelin Defender's for my 2011 Focus were 599$ (total walk out price after taxes). When comparing tire prices be SURE to ask for the walk-out price, balances and new valves can vary, as can service fees and other bull. You get FREE TIRE ROTATION, you read that right. They fix flats and patch tires that you bought from them for free... This place is top notch I can recommend you ONLY get tires from Marc Yount's. *Be sure to get an appointment*

I've done all the work on all my cars for all my life starting at 13 (yeah, I drove at 13, and…read moremaintained my mom's cars). I took my 4Runner (275k miles) to them for new back tires. I came back to pick it up, and old Marc with his hippy powerboat days well behind him, leaned forward and said "you and I have to have a talk..." "Your rear axle seals are shot, and I don't eve know what I'm going to find when I open that pumpkin (meaning differential)." An off-the-cuff estimate was $2500+ It was a condition I was aware of... just brake seals, not axle seals. They were leaking on the inside of the RR back tire, and rather than be honest or investigate further, they took me for a fool and threw rear axle seals in the mix, a $2500 repair that wasn't needed. I'm 100k further down the road and my axle seals are still fine. The blonde old hippie is a shyster, and his squeaky mouthpiece at the desk is just a minion. I went there because I thought they did good, honest work. But this was my last day ever since... can't re-build that kind of trust.

I called for road service for 2 flat tires on my car. They came quickly and treated me so well…read more Highly recommend this company for your tire needs ! Such professionals! Thanks again!

Blounts was awesome to work with...timely and did great work! I would highly recommend them to you!read more

Took my Volvo in where I met Matt who owns and runs the repair shop. He was very honest and…read morethorough with what I needed. The price came in at lower than the original quote. He did everything he could to do the job right at the best price. I saved quite a bit below what the dealer would have charged. I recommend him highly.

This place has unbelievable service and trustworthiness. I brought my Volvo S60 in for what I…read morethought were A/C problems. There ended up being nothing wrong with it and they showed me a better way to use it in this crazy August heat. And on top of that, they didn't charge me anything when they could have if they wanted to. I would highly recommend this shop!

I pulled in to have my tire air checked. It was pouring rain and there was a semi blocking the…read morelane for tire checks. A really nice employee, Jerry, told me to pull up at an angle and he'd check them. As I pulled away, something was making a horrible noise under the car. A cone had beenin the way and was under my car. Jerry and another employees jacked up my car and removed it. This may sound like a simple review but I'm older and the respectful, accommodating employees are hands down the best. It's a corporate culture that I also experienced for many years in Phoenix. Kudos to these fine employees. Thank you, Jerry.

My tire shredded on the way to do errands on a rainy Saturday morning on a holiday weekend. Thanks…read moreto running flats I was able to pull into discount tire and pay just 10 dollars to have the spare tire put on. Be aware due to appointments, I did have to wait about 70 minutes but they did a great job. My only complaint is that the earliest they could have gotten a replacement tire in is Wednesday and that was a big MAYBE. The service attendant was great. Once they got to my tire they were quick and efficient! If the TAT on the tire supply chain was a bit quicker, it would have been an excellent visit.

Best service! great staff! Fast excellent pricing! they do not try to upsell you or overcharge you…read morefor items that you do not need. Hats off to the management for finding such an amazing staff.

Kevin at Express Oil was absolutely fantastic! He was friendly, knowledgeable, and took the time to…read moreexplain everything clearly without trying to upsell or rush the process. The service was quick, professional, and stress-free. I've had multiple large repairs done on my truck, and Kevin has gone above and beyond every single time to make sure everything was handled properly. He always makes sure my vehicle is well taken care of and that I feel confident driving away. It's rare to get customer service this good--highly recommend asking for Kevin if you visit Express Oil!

Great experience and fast service! Had new tires placed, brake lights changed, new battery put in,…read moreand an oil change, all done in a few hours. Employees were very friendly and helpful when I had questions. Checked out my alignment too and made sure my car was safe for a long road trip! I recommend coming to this establishment.

New management has definitely improved this place. I can definitely tell a difference! Great…read moreservice and honest people.

Derek & Keyshawn did an excellent job and went the extra mile. Helped me out and helped make sure…read morelights went off after working on my car.

I came here Saturday morning to purchase a tire. I was looking for a specific tire to match the set…read moreon my car. I requested to just purchase the tire and I was told can't just give me a tire I purchased, they have to mount it (it's company policy they can't just sell it to me.) I have a preference for mechanic but I decided to go with it because I was advised by Ben tires plus was the only one who had the tires. I was told that it would be an hour and a half to change the one tire (I brought it with me and the car was elsewhere). He ended up getting the tire changed quickly. That same night, I get in my car to head home and the psi is at 16 on a brand new tire, I filled it back to 32 but Sunday morning at 7:45 it's back at 16. I go back to the store as soon as it opens and speak with Ben again requesting someone to look at the tire since it's new, I wanted to make sure I didn't run over a nail and it was mounted properly. Ben is clearly stressed out and frustrated which I get but the response of "well I don't know how long it will be because I wasn't expecting you" isn't a comforting or acceptable answer. I wasn't expecting to have to return after I just left 24 hours ago. The tire removed and checked by a different technician. I didn't speak with the technician directly instead I was advised the tire is perfectly fine and I have a hairline crack on the rim by Ben. I asked is that something they would usually notice when installing the tire, he stated no. They don't do those types of repairs but I'll keep having the same issue. Since the tire was mounted again I haven't lost any air in 48 hours.

I needed a CV axle and wheel bearing replaced. Received a message to call and make an appointment…read moreand when I did, I was told they could not work on the vehicle. I was given alternative sources, which was helpful.

They fixed my wife's tire in a flash (she's a nurse who was going to see patients at the time)…read more Appreciated the quick friendly service, but when a tire has metal valve cap, please put them back on. Not only was the tire valve cap not replaced, another tire's cap was removed and replaced with a cheap plastic cap as well for some reason. I bought those caps for a reason.

Saturday I bought a new wheel hub for my 97 Jeep Cherokee I went to install it myself once I was…read moreputting in the last bolt I realized there was an issue. I called NTB to see if they could help me out, which they said they could. I got it towed to them. Yesterday I went to pick it up after it was done and the rotor was grinding and rubbing all over the backing plate and bracket for the brake pads. They told me I needed a new rotor, and that was why it was doing that. Now granted the rotor got damaged and even more so after I paid for and picked it up. I didn't make it out of the parking lot heard the grinding and Josh said like I said its your rotor. I got it home and further inspected it and determined it was more the likely the hub was wrong. Now granted I didn't catch that when I tried to install it myself but how did they not catch that??? how did they think it was the rotor, why would they figure out what was truly causing it knowing that it wasn't right??? It's not at another shop today after picking it up yesterday paying $250 to them and didn't fix the issue but made it worse! to now paying $700 to have it fixed correctly and repair the damage caused by these clowns! Stay far away from them not worth it. Edit. 1/28/2021 A Customer service representative reached out to me to find out exactly what happened and asked how they could make this issue and service better. I gave her an answer and she agreed to what I wanted, because of this I'm willing to give NTB another chance in the future at a different location never this location though. Thank you NTB corporate for putting your customers first and listening to to us.

Costco wouldn't install the tires they sold me online... :-/…read more While I was waiting for a refund, I called NTB and made an appointment for the following day. I showed up at 1:05pm for a 1pm appointment, and the car was taken back almost immediately. I drank a cup of coffee, checked a few emails, and it was done! Forty five minutes total maybe, drove back to work. I would have given five stars... but they over-inflated the passenger side tires by about 10psi.