Customer service is amazing so far at this location and all discount tires within the area. I've…read morebeen to them all for tire purchases and rotations and I've always been helped by knowledgeable staff who were efficient at their craft. The wait times for walk ins can be a while, so I highly recommend putting in an appointment. The staff are pretty good at rotating customers through, but you can still wait few hours pending time of the day. I've always purchased Tesla tires here. The gentleman who helped me looked out for my best interest in sourcing the best, yet most cost effective tires. We were able to put in an appointment and come get my tires swapped out seamlessly. Highly recommend this location and honestly any other discount tire establishment within the area. All ran by staff who care and efficient in what they do.

Had an appointment at three for tire rotation and balance, was out by 3:30, but I watched the…read moreentire operation, first, saw the kid putting the lug nuts on, and the wrench slipped and damaged two places on the wheel, second a kid got into back the truck out of the bay and two jacks were still under the rear, had to yell at him to stop.

Marc Yount's was strongly recommended to me by a co-worker as "the only place he would EVER go for…read moretires" in the greater CSRA. The front desk was friendly (ask for Randall or Jeff), the mechanics do good work. My four new tires were replaced and balanced in one hour and fifteen minutes on a Saturday (as a counter example Sam's and Goodyear have taken around 3 hours to do the same work). I called around to compare prices and Marc Yount's was cheaper than every tire place within 15 minutes of my apartment including Jim Whitehead and Tires Plus. Four Michelin Defender's for my 2011 Focus were 599$ (total walk out price after taxes). When comparing tire prices be SURE to ask for the walk-out price, balances and new valves can vary, as can service fees and other bull. You get FREE TIRE ROTATION, you read that right. They fix flats and patch tires that you bought from them for free... This place is top notch I can recommend you ONLY get tires from Marc Yount's. *Be sure to get an appointment*

I've done all the work on all my cars for all my life starting at 13 (yeah, I drove at 13, and…read moremaintained my mom's cars). I took my 4Runner (275k miles) to them for new back tires. I came back to pick it up, and old Marc with his hippy powerboat days well behind him, leaned forward and said "you and I have to have a talk..." "Your rear axle seals are shot, and I don't eve know what I'm going to find when I open that pumpkin (meaning differential)." An off-the-cuff estimate was $2500+ It was a condition I was aware of... just brake seals, not axle seals. They were leaking on the inside of the RR back tire, and rather than be honest or investigate further, they took me for a fool and threw rear axle seals in the mix, a $2500 repair that wasn't needed. I'm 100k further down the road and my axle seals are still fine. The blonde old hippie is a shyster, and his squeaky mouthpiece at the desk is just a minion. I went there because I thought they did good, honest work. But this was my last day ever since... can't re-build that kind of trust.

Needed a tire plugged and apparently this is the only place in Augusta that'll do it. Everyone…read moretrying to patch tires now supposedly. Quality and fast service. Good value since it was the only place that still does this. Thanks!

Got me right in for a professional tire plug and patch. Price was extremely reasonable, and service…read moreand quality of repair was excellent, can't recommend them enough, thank you

Took my Volvo in where I met Matt who owns and runs the repair shop. He was very honest and…read morethorough with what I needed. The price came in at lower than the original quote. He did everything he could to do the job right at the best price. I saved quite a bit below what the dealer would have charged. I recommend him highly.

This place has unbelievable service and trustworthiness. I brought my Volvo S60 in for what I…read morethought were A/C problems. There ended up being nothing wrong with it and they showed me a better way to use it in this crazy August heat. And on top of that, they didn't charge me anything when they could have if they wanted to. I would highly recommend this shop!

Arguably the fastest, most efficient installation of four new tires earlier today in 45+ years of…read moreservicing cars. Purchased tires online yesterday, made an 8 am installation appointment for today and was back on the road with newly mounted and balanced, properly inflated tires before 8:45 am. Pricing was extremely competitive, and service writers were friendly and efficient. Only (very minor) gripe: tire pressure sensors were not recalibrated (i.e.: no test drive on Discount Tire's part)--totally fine, but I would have appreciated a heads-up as opposed to driving around for ten minutes prior to the sensors actually reading again and confirming that the tires were inflated properly.

Got my bmw i8 tires mounted here and the customer service was top notch. I was able to purchase 4…read moreBridgestone tires from their website, have them shipped to this location and have their mechanics install them. Way cheaper than going to the dealer and I was able to get military discount and the Discount tire pay over time with 0% Apr benefits! No scratches on the rims, job done perfectly. They were unable to do the alignment because components of the vehicle needed to be taken off, so they told me to get that done at the dealership. Also, while I was there, the staff helped me source quality Tesla tires and will be going in next week for the installation appointment. Top service and professionalism. Highly recommend!

Super friendly, fast and efficient…read more I was in the middle of the first trip I've taken with my new-to-me, but not new car, and realized I didn't know when it had it's last oil change. Lloyd was able to affirm from looking at other components (brand new air filter) that it probably hadn't been long. So helpful to enjoy the rest of my trip!

If chuck is who your talking to, go get a second opinion. Everyone that works here prays you know…read morenothing about cars so they can tack on endless more work. Chuck straight up lied on the phone and tried to charge me 1300 for a singular fuel injector. Will not be using them again, and I suggest to everyone else to stay far away.

So here's a shout out to the Goodyear store on Washington Road in Augusta. We all hear the horror…read morestories...so buckle up and get ready to smile. My Step Daughter drives my truck as her regular vehicle and called me this morning saying it was making a squealing noise and thought it was the brakes. She drops it off at Goodyear and they check out the brakes and the front end and I get a call saying, "well, I'd love to sell you something but we can't find anything wrong with it!" I almost dropped the phone! They could have easily done an unnecessary brake job and I never would have known better. My hat's off to these folks...good to know there are people out there you can still trust!

Great experience and fast service! Had new tires placed, brake lights changed, new battery put in,…read moreand an oil change, all done in a few hours. Employees were very friendly and helpful when I had questions. Checked out my alignment too and made sure my car was safe for a long road trip! I recommend coming to this establishment.

Derek & Keyshawn did an excellent job and went the extra mile. Helped me out and helped make sure…read morelights went off after working on my car.

I came here Saturday morning to purchase a tire. I was looking for a specific tire to match the set…read moreon my car. I requested to just purchase the tire and I was told can't just give me a tire I purchased, they have to mount it (it's company policy they can't just sell it to me.) I have a preference for mechanic but I decided to go with it because I was advised by Ben tires plus was the only one who had the tires. I was told that it would be an hour and a half to change the one tire (I brought it with me and the car was elsewhere). He ended up getting the tire changed quickly. That same night, I get in my car to head home and the psi is at 16 on a brand new tire, I filled it back to 32 but Sunday morning at 7:45 it's back at 16. I go back to the store as soon as it opens and speak with Ben again requesting someone to look at the tire since it's new, I wanted to make sure I didn't run over a nail and it was mounted properly. Ben is clearly stressed out and frustrated which I get but the response of "well I don't know how long it will be because I wasn't expecting you" isn't a comforting or acceptable answer. I wasn't expecting to have to return after I just left 24 hours ago. The tire removed and checked by a different technician. I didn't speak with the technician directly instead I was advised the tire is perfectly fine and I have a hairline crack on the rim by Ben. I asked is that something they would usually notice when installing the tire, he stated no. They don't do those types of repairs but I'll keep having the same issue. Since the tire was mounted again I haven't lost any air in 48 hours.

I needed a CV axle and wheel bearing replaced. Received a message to call and make an appointment…read moreand when I did, I was told they could not work on the vehicle. I was given alternative sources, which was helpful.

No complaints with the job performed. However, the pricing was ridiculous. $673 for front rotors…read moreand brake pads replacement. PS. they did also zip tied the plastic under the front bumper. WOW. Never again $140 for diagnostic $210 for labor $253 for parts $49 for shop supplies

Dropped off my Tesla Model 3P here for a tire rotation. Quick and efficient in getting it done. Was…read moreable to let me know where my tread wear was and helped me identify tires I would need moving forward. Been going here for all my tire rotations because it's free if you've bought tires from NTB. Customer service on point and will continue doing business here. I also brought my bmw i8 here but told me to take it to the dealer or somewhere else for the tires because their equipment isn't as modern and didn't want to damage my rims. Appreciated the honesty.

Steering Fixed Perfectly! Fantastic experience getting an…read morealignment at NTB! The technicians were fast and clearly skilled. The service advisor was helpful and explained the adjustments simply.