Watch out, they added stuff to our bill without explanation and then we had trouble getting it…read moreresolved. I will never shop here again.

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

Update: We received our new couch from Idea, and we absolutely love it. It's very spacious to fit…read moreeveryone comfortably, and it's an overall comfortable couch! As you can see by my second picture, our four legged child here agrees! I think it's safe to say he is the biggest fan of our new couch. He tested it out in stores (first picture) when we shopped (which they were more than welcoming to have him in as a little customer) and loves it even more now that it's in our home and he can call it his. Stop by Idea for all your furniture needs! We couldn't be happier and you definitely won't be disappointed :)

I am very disappointed with my sleeping sofa which bottom was broken when we used it just second…read moretime. That part was not real wood and breaks down very easy. We got help and it was fixed but when it was broken another time they refused any replacement. I was left with damaged sofa after one year after purchase.

Great place for REAL quality furniture from Ashley and coster.. i furnished my whole apartment from…read morethem.great unbeatable prices and very helpful with great costumer service my furniture arrived on time with no hassle set up and no damage with my stuff. Im ordering a new set of couches again this week. Go here for all your furnishing needs..

Refurbished and used furniture! Beware of the deals and games they play. They have cheap stuff that…read moreare after market and refurbished. They lie on your face saying that they are new. They sent a torn mattress to me when i ordered supposedly brand new mattress. I sent it back and next they sent me a used looking dirty mattress that was sprayed with scent to look new. I am totally disappointed with the service and the product. If you are buying something for your basement and you don't care if its new or refurbished then this is for you. If you are spending a lot for regular use, i recommend to look else where. These people will rip your wallet with cheap stuff.

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his…read morecleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff.

My real estate agent's firm highly recommended Phoenix Rising Home Staging for luxury condo units…read more So, I requested this company and another to come out and sell me their ideas/terms/prices. Both companies work with ultra-high end real estate, and have designers on hand to attractively style the home with furnishings. I was particularly partial to Phoenix because of Hannah. While the prices of both companies were comparable, the contractual terms were less favorable with Phoenix; however, I really liked Hannah. She has an art background, and does design for a living. She was impressed by the art in my unit, and knew a good deal about quite a number of them (impressive!). I had to commit to 5months of rent for Phoenix's furniture, at about $2200/month, even knowing my unit would sell in a month or so. 2 of the 3 bedrooms were staged, along with the public rooms. The alternative high-end staging company had a one month commitment of $5K, with each subsequent month being prorated by day (@ $2K/month). This alternative company didn't have Hannah, though, and her design eye. I took the bite and committed to Phoenix knowing my gorgeous unit would sell in a month (it did!), and I am glad I did. Thank you Phoenix Rising, and Hannah!

One of your employees / partners who says his cousin works at your warehouse, Wilbert Rodriquez,…read morelied and scammed me of $2,700 of rental income, leaving my luxury condo unit damaged and a mess and not paying his February rent on purpose while I actually was on an international trip! He is a liar and thief who uses your company to scam and convince people to let him live there rent free and bring your furniture to their properties! To gain their trust! He had occupied my condo with your furniture, then left my condo damaged! I actually allowed him to buy a "house for his family" without credit as a favor and he used my kindness to financially abuse me and my own new business income! Instead of kindly telling me he couldn't pay before I traveled so I could have my rental ad up for my OWN marketing! We are now at a risk of losing $5500 because he cannot MAKE honest decisions! Based on this type of lying and behavior for your employees, I give you a ONE STAR for quality of talent and how they use their "employment" to secure rental properties then deplete the owner's finances! I will ONLY remove this post once he has paid me the FULL amount of missing income he stole from me! If this is the kind of business you operate, a family of thieves shame on you!

Nothing but great things to say about Furniture Avenue!…read more I bought my very first couch here recently. I did some online browsing before coming into the store to see what they have; they have a plethora of options at such affordable prices. They didn't have as much in store as they did online but you're able to place your order online at the store. There's also a large downstairs with additional furniture like beds, couches, coffee tables, etc. We found easy parking right in front of the store, as well. We were helped by Daisy who was very personable and helpful. After finding a couch, we sat down together and she went through the pricing with taxes and delivery. Everything was very upfront and she made the process quick and seamless. Our bed was delivered to our second floor apartment (they called me prior to arrange a time) literally two days later! The 2 gentlemen were nice and made carrying a couch look very easy! We've been obsessed with our new couch ever since. If you want quality furniture for a good price, I definitely recommend Furniture Avenue!

update: it has now been a WHOLE extra week on top of the TWO MONTHS that I've already waited and im…read morestill waiting for my couch that had now be taken back because it was too big to fit (something they were supposed to have told me about.) not to mention them blaming covid-19 for this whole delay when I've gone to other furniture stores and received my furniture promptly. these people are liars and con artists. I will NEVER SPEND MY MONEY HERE again. sidenote: they have NO CONCERN about getting my furniture to me, they just keep pretending like they do. horrible service.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I have to admit that I haven't (YET) purchased anything from MegMade but have inquired and visited…read morethe shop over the past couple of years ever since I saw her pieces at the Randolph Street market. Meg and her team are super creative and helpful. Her pieces fit into any home and interior style. I also feel like their marketing and space is just really genuine and friendly! I saw someone mentioned they took stars off for items not being on 'sale' during this time. I gladly will support local and handcrafted any day. Thanks Meg and team!

I would like to update my review. I did have the sofa redone at your shop. We discussed ad nauseam…read morethat it would be a comfortable soft sofa and that the velvet would not attract as much dust and lint as it does. You said it was specifically a better product. I had another chair recovered in velvet at Calico Corners in Wilmette and it does not attract dust and lint at all so it is not necessarily a function of all velvets. You were not nearly as helpful as you sound here on yelp when I had these complaints after the sofa was done. You' were completely unresponsive and refused to assist any further. At minimum, the sofa should've been comfortable and you definitely did mislead me on your product.

My washer/dryer combo in our rental unit crashed out beyond repair. We have brand new tenants so…read morewe wanted it done correctly and in a hurry. I dealt with Voula Ballas who showed me several models at varying prices along with reviews for each. The delivery could not have gone smoother, Abt has their own delivery crew so we didn't have to worry about third party delivery nonsense we have dealt with in the past. Everything installed and running at a great price. Thank you Vaula and Abt. -Brian K.

Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.