Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

Watch out, they added stuff to our bill without explanation and then we had trouble getting it…read moreresolved. I will never shop here again.

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

Nothing but great things to say about Furniture Avenue!…read more I bought my very first couch here recently. I did some online browsing before coming into the store to see what they have; they have a plethora of options at such affordable prices. They didn't have as much in store as they did online but you're able to place your order online at the store. There's also a large downstairs with additional furniture like beds, couches, coffee tables, etc. We found easy parking right in front of the store, as well. We were helped by Daisy who was very personable and helpful. After finding a couch, we sat down together and she went through the pricing with taxes and delivery. Everything was very upfront and she made the process quick and seamless. Our bed was delivered to our second floor apartment (they called me prior to arrange a time) literally two days later! The 2 gentlemen were nice and made carrying a couch look very easy! We've been obsessed with our new couch ever since. If you want quality furniture for a good price, I definitely recommend Furniture Avenue!

update: it has now been a WHOLE extra week on top of the TWO MONTHS that I've already waited and im…read morestill waiting for my couch that had now be taken back because it was too big to fit (something they were supposed to have told me about.) not to mention them blaming covid-19 for this whole delay when I've gone to other furniture stores and received my furniture promptly. these people are liars and con artists. I will NEVER SPEND MY MONEY HERE again. sidenote: they have NO CONCERN about getting my furniture to me, they just keep pretending like they do. horrible service.

We had visited several furniture stores and were actually on our way back to another store to…read morepurchase a sofa we liked. At the last minute, we decided to give Luxilon Furniture a try--and we're so glad we did! Charlie, the owner, was kind, knowledgeable, and helpful without being pushy. He listened to what we were looking for, answered all our questions, and offered us very fair prices on our sofa, a small table, a lamp, and delivery. The delivery team was also professional and careful, making the entire experience easy from start to finish. We absolutely love our new furniture and couldn't be happier with our decision. Great selection, fair prices, and exceptional personal service! We highly recommend Luxilon Furniture and Charlie!

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

The store when I stopped by looked clean, organized and well stocked. It was easy to find what I…read morewas looking for.

30+ people in line. One cashier. Three registers lit up. Make it make sense…read more I was here today around 1:30-2:30 p.m. with 30+ people waiting and only ONE cashier actually ringing customers. Three lanes were lit up, but one employee was folding returns while another spent an unusually long time talking to one customer. The one cashier working confirmed she was the only person checking people out--and she had already rung up five customers in a row, including me. HomeGoods Morton Grove management: if you have 30+ customers waiting, perhaps OPEN A REGISTER. This was completely unnecessary and frustrating.

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

We wouldn't go anywhere but Hearth & Home for our fireplace installation and service. Their staff…read moreis always friendly and professional. Jeff was great.

So we bought a leather sectional around October of 2014. We worked with Feras (owner), found…read moresomething in the catalogue we liked and setup the delivery date. Delivery took about as long as Feras said it would, he didn't have the item in their warehouse so everything took a bit longer - but he was honest and upfront about everything. The sectional was great, for a while, until we noticed it was sagging in the middle. I called Feras, and he jumped right on it, sent over his furniture repair guy to take a look. Turned out the sectional was poorly made, to no fault of Feras'. Feras didn't flinch, he immediately offered to take it back and credit me the full value for anything else. We got a sectional from a different vendor within 2 weeks, that we love. Overall Feras proved to be honest, fair, and responsive. The price was right too. Would recommend to others looking for modern, European style furniture in Chicago.

We were very happy with our experience. We were looking for a bunk bed for our kids. We had a…read moreparticular brand in mind and after a google search we saw that Mid America carried this brand. It was a little nerve wracking ordering a bed without seeing it , but it had gotten great reviews so we went ahead. We purchase the bunk beds, a twin mattress, the delivery and installation of the bed for a very reasonable price. The only hiccup was I didn't know when to expect it and there wasn't an exact time frame. We got the call it was in and the delivery and set up was so quick and efficient. The drivers and installers were kind and quick. No mess , no trouble . We are looking for bedroom furniture soon and will definitely go back ..

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

Walked in and barely anyone looked up to offer a mere hello. I wandered around for a good 25…read moreminutes before 1 of the 4 employees reluctantly approached me. Selection is good but unsure if pricing is fair. I'll take my business elsewhere.

I went hunting for some consignment stores and while I didn't find exactly what I was looking for…read moreat Village Treasure House, I was surprised at how clean, well-stocked and varied the merchandise was. There were definitely more than a handful of things that tempted me off the path of my intended errand. Maybe most importantly, the place was well-ventilated and air-conditioned. Definitely worth a check at their physical location or their website if you're looking for something new for your home.

I always fined something good I go straight to the clearence…read moresection this time I fined coffee and toys for my nices & nephew great deals

Probably one of the best HomeGoods I've been to!…read more This place is literally overstocked in all their departments - the selections and the styles are plentiful, and you're guaranteed to walk out with a few purchases! Definitely a fun trip to peruse through their items. There are certain aisles, however, that just need more organization and care - for instance, the pet bed area was crazy, as most of the beds were in huge piles, strewn all over the floor. Located at The Shops at Orchard Place; plenty of parking in the large plaza lot. +great selection of items +located at The Shops at Orchard Place +plenty of parking