Minus one star from my last review for an unpleasant encounter with fitting room attendant on Saturday. She appeared to be in 20's with big glasses and dark hair.
I had gone through the store and had three things to try on and four things that were not going in the fitting rooms. She started to grab them from me before I had the chance to put them down. I was holding these items close to my body, and she was now in MY personal space."Hold on," I said, " you don't have to grab them out of my hands."
"Just trying to be helpful.", she said in a very curt and unfriendly tone. Perhaps she should ASK people BEFORE helping them. "Can I get those for you?", is a polite phrase to use in this situation.
Then, when I returned to the counter she still there. When I handed her back the item I was not buying, I dropped my keys. "I'll get those for you.", she said. But I am pretty fast and was already getting them myself. Again, "Can I get those for you?", is the polite way to offer assistance. Then, as I am walking away, I hear her complaining to the other clerk about "offering good customer service" and wah, wah, wah etc.
Complaining about the customers when they can still here you is not a way to "offer" even adequate customer service. She actually wasn't "offering" anything at all anyway, she were exhibiting some kind of weird dominance behavior and "insisting" I needed help, when it was neither required, nor desired. Now I know how blind people feel when someone forcibly "helps" them cross the street.
Most of the Marshall's/TJX stores have decent staff retention. I don't know what the deal is at this store, but looking at the recent reviews, not much good is happening in the area of customer service here lately. At least I am not alone. :/
I still think they have a good selection in small sizes. I will still come here, but I am skipping the fitting rooms and returning my items that don't fit instead. I know I will miss out on some of the great customer service "offered" at the store, but I'll just have to live with it. read more