I can't remember her name but the store manager is AWESOME! I couldn't find any cute 14k gold…read moreplated belly rings and she took the time to pull out everything she had. Very friendly, kind and helpful staff She also offered the jewelry care kit, tips on jewelry maintenance, jokes, and helped me get $5 off when she told me to download the app. Great service

I bought myself an adult toy there & I checked out per usual, lady behind counter asked if I needed…read moretoy cleaner wipes. I said no. She then asked again, pushing it, and again, I declined. After I paid she pushed AGAIN, and I said no. It was already awkward for me to buy something like that so this was adding onto the embarrassment. No means no. She said water+soap can wear down the toy which is not true with the one I got. Im not paying $6 for wipes. Otherwise the store is cool, very crowded, hard to walk through, cool selection and very inclusive. Just retrain your staff

Love this store although it's one of the smaller Torrid's they have everything you need. The staff…read moreis so friendly and really helps you find the perfect fit for your body type. The staff goes above and beyond to make sure your experience is the best it can be and that you don't leave disappointed. They truly are the reason I give this place 5 stars. The store is no different then any other Torrid I have been to besides the size. They always have lots of sales at this location which I love. The parking is never a problem since it's in a shopping village. This place is a one stop shop because of all the other stores in the area as well!

Today was the second time I have visited this store. Each time, was a different location. Today I…read morestopped in at the Mt. Prospect store. I could not have had a better expensive! To begin with, upon walking in, I was immediately greeted, warm and genuinely, by both associates. The store was very neat, and well put together. For what from the outside appeared to be a relatively small store front, I was pleasantly surprised at the wide amount and different variety of clothing there was to choose from. I'm not a great shopper. I'm more used to wearing old bleach stained shirts with(unintentional holes). I was a bit out of my element, and slightly embarrassed. Both woman made me feel immediately welcome and at ease. They started by asking me some questions about my general style (non-existant)and what I thought I'd feel comfortable in. They both got to work pulling various items, like experts, with ease, and neatly placing them in a dressing room. They helped me through out the entire process. They made me feel comfortable, not rushed or pressured. I ended up buying several pieces, that I was thrilled over, and in addition, they happily help additional pieces I wanted, but wasn't able to purchase until the next day after I got paid. My one and only little downside, was I did feel the cost of the clothing was quite pricey. Unfortunately, that will keep me from being able to frequent the store as frequently as I truly would like. If it were not for that, I would hands down have given 5 stars! I highly recommend Torrid!

Had a gift to exchange for a different size ,was denied exchange because I didn't have proof of…read morepurchase. Staff was rude and unprofessional. What ever happened to a store credit without receipt?? Will never step foot in that store again do to horrible experience

I'm a fan of the Nordstrom Rack and T.J. Maxx stores but have fast become a frequent shopper of…read morethis Bloomingdale's Outlet. For starters, it's bright inside, well organized and nicely recovered, even on a busy weekend day. I love how friendly and helpful the staff is here too compared to other outlet retailers. I usually come in looking for something specific but then end up with some pleasant surprises and great deals I wasn't expecting as well. The dressing rooms are nice and spacious too. And who doesn't love walking out with a little (or big) brown bag?

This store is popular. Every random time I have dropped in here, and it's only because I'm with…read morethe wife who is looking for something, it has been pretty dang busy. It's also a bright, airy, and clean store. It's mostly women customers and I have a feeling they know there are some good deals here, and I agree from what I've seen. I don't personally always buy much of anything, but if the timing were right, I've seen some pretty good values on items like socks, luggage, clothing, local sports team wear, household or kitchen knick-knacks, and even coffee if it's on on sale. I'd say it's a good place to drop in on occasionally and putz around and find items you didn't know you needed and at a good price.

dressing room still smells like dead animals and never enough cashiers…read morehave to vote with my dollars will not return

they're so unprofessional at this location, i don't even understand how the chubby brunette girl is…read morethe manager she's just as unprofessional as the employee who rung us up. She didn't even say hi had an ugly attitude and was the most unhelpful employee ever. If you have an attitude like that, don't work. my mom and I came up and we asked her why the item had two different prices being the same exact thing she didn't know we asked if she can call the manager and to her face we told her she was rude and she goes I don't appreciate that, too bad, how about treat your customers with respect? Both of them refused to give their name no surprise there don't go to this location unless you want to be met with ugly attitude people.

I have started coming to this Old Navy because I moved to the area in the last four years and I…read morehave to say every single time I come in here. I am very fortunate that regardless of the day of the week and the time that there is either never line or that there is a very short line. And any single person that I have interacted with you for a purchase or for return has Barr been super friendly super professional and very helpful. I'm not sure what's going on at the store, but this is definitely not like other Old Navy stores and it has really made it very pleasant to shop here and visit here. Parking here is always very easy as well, and I think this is my new favorite Old Navy

I went into H&M because I had a gift card to use. I liked the layout of the store. I found some…read moreshort sleeve t-shirts that I liked and fit my tall frame. The cashier was nice and friendly. I highly recommend H&M!

This is the closest one to Evanston now that the location in Northbrook closed a few years ago. I…read morelove H&M but sizing and quality can be hit or miss, so I often have to return at least a few things from online ordering. This is a pretty good-sized store and it's well-organized with a good selection. However, returns are kind of annoying (not this location's fault, but H&M's fault as a whole). While I was returning a few items from my online order in store, I noticed something from my order that I had purchased a few days before had gone on clearance. I loved the item so obviously I didn't bring it to the store because I wasn't planning to return it. But, they had the exact same size and color as the one that I had purchased on the floor, and I had my order form with me (because I was returning other stuff). They wouldn't do a price adjustment because it was a clearance item, so instead I rebought the item in-store and then tried to return it with my old receipt. That didn't work, because apparently every individual item has a different SKU, even if they are identical. I've never seen that happen in a store before (especially a fast-fashion store).

For as many friendly people that they have helping on the sales floor, you'd think they'd actually…read morepay attention to you in the fitting room. I tried a couple items and needed them both in smaller sizes. I even waited a few minutes to see if the associate would come back to check and when she didn't, I got dressed and gave them back to her. When she asked why it didn't work out, I told her I needed a smaller size and she never came to get me one. Her response "Oh, I didn't hear you." No, you didn't hear me because people don't yell for help from their fitting rooms. You are supposed to check on them. Lost sales opportunity worth $300.

I normally do not leave ratings for clothing stores but I haven't had nothing but awesome…read moreexperiences every single time I've been in the store for the last several years. The customer service is awesome, they take returns without a hitch and are super helpful in the dressing room! Thank you!

We visited the Louis Vuitton store at Old Orchard Mall to buy a gift and had a very disappointing…read moreexperience. We waited for about 30 minutes without being greeted or offered any assistance. After waiting for quite a while, we approached an employee and asked for help. The response was simply, "I'll send you someone," but no one came to assist us. There was no apology for the wait, no attention to customers, and the overall attitude felt rude and dismissive. For a luxury brand that prides itself on customer service, this experience was far below expectations. We left feeling ignored and unwelcome. Unfortunately, after this experience, we do not want to return to this store.

This is the third time we have been to this store. We have really enjoyed the bags from this store…read more I really never thought of myself as an LV kinda of gal but once you buy one you begin to realize how much you love them. They had so many purses to choose from my brain was swimming. I didn't expect them to have so much. Although expensive I think you also realize the value of the type of purse you buy. They tend to look brand new for a long time. I have to honestly say the best part of the whole experience was the service we received from Vanessa. She has helped us multiple times and she has been such a pleasure to work with. She is smart, educated, and pretty and she got my taste pretty quickly. We ended up buying one for me and something for a gift. So here is a shout out to Vanessa who helped make my Mother's Day complete. You are the best and we will be back soon again. Thank you again Vanessa for the extra special help!!