This review is actually for an online purchase from costco.com and there are some pluses and minuses, but I've listed the review under our go-to Costco in Mount Prospect, for better or worse. Anyway, we knew what we wanted and decided to order a mattress from Costco as opposed to a regular mattress shop as we have always done previously. It was "just" for a guest room queen size mattress and we thought we would see what the experience might be like and we bought a decent looking hybrid firm queen mattress for $800 (listed prices include delivery). Scheduling was seamless and prompt and the deliverers arrived right within their 2 hour window 4 working days after the order. The mattress was nice and clean and new unlike poor experience from some low rated reviewers. The customer service issues we had was with the deliverers who turned out to be 2 younger guys that worked for Costco's sub-contractor Ryder Last Mile. They were friendly and polite, but the first thing was they didn't take their shoes off or use foot coverings. I didn't like that but also didn't say anything not knowing Costco practices. The other thing was when I said don't forget to take the old mattress, they said "you need to call Costco and they will send another truck for it". I was surprised as the Costco.com site specifically said mattress removal was included, but again being Costco, I gave them the benefit of my doubt. I asked them to at least take the mattress downstairs and leave it by the curb, and they complied. After they hurried off, my first thought was I'm glad I didn't tip them as I was going to do if they were nice and competent, but they didn't deserve anything anyway lol. I immediately called Costco.com to schedule the pickup and also complain about the lack of old mattress removal, and the empathetic rep on the phone agreed they should have done so, and he immediately called the management of the cited sub-contractor, who then immediately had the same crew come back and pick up the mattress which they did within an hour. The Costco leverage and quality control really shined then as we have come to expect. In a second later phone call, I called back to complain and pass on customer feedback about their sub not respecting property with their lack of shoe coverings, and again another empathetic Costco.com rep agreed. He also then nicely offered a $50 credit to our account for the bit of trouble and I thought that was a nice touch and again befitting of Costco quality control. Anyway, overall, and despite the mixed experience, we're quite pleased with the Costco.com purchase here. read more

The hotdog combo at Costco is surprisingly good fresh, simple, and very affordable. It's one of those classic quick bites that never disappoints after a long grocery run. The hotdog tastes fresh, the bun is soft, and the overall combo hits the spot when you're hungry and just want something quick and satisfying. It's also hard to beat the price, especially considering how filling it is. Definitely the perfect reward after buying a bunch of groceries simple comfort food done right. read more

5 stars for Costco. I think overall Costco and Sam's Club are the same like same style of store and all, but I give the edge to Costco - I think it's just a much nicer, cleaner looking store and has a lot of good quality stuff. I always have friendly and quick service at this Costco location, and love their food court area - especially the pizza! It's been the same price for years and same good food quality - it's like their food court is inflation proof! If you're looking for a good warehouse grocery store location in the area, check out this Costco. read more

Costco - Costco Pizza - Wholesale Stores Near Me - Mount Prospect, Illinois

I love this Costco, but it's very busy! Overall the employees are usually nice and helpful, but sometimes they seem overwhelmed. This location is very clean inside, with great samples daily. The pharmacy was easy to use with a very short wait time. The parking lot is crowded but this could be due to the fact it's next to a ton of other shops. I love the food court, I don't usually have a long wait here and everything is delicious. They have good local gift cards too, not all the time but some of the time. We got a haunted house discount here which was awesome. read more

A huge thank you to the Costco food court staff for helping accommodate a large order in order to feed a marching band and their surrounding middle school visitors. We ordered 80 pizzas earlier in the week and they prepared them for us in 2 batches. The weather was hot so the pizzas stayed hot in the car. The 2nd trip, they even had the pizzas ready on a flatbed cart. 10/10 recommend! The pizza was delicious and the kids were happy! read more

Costco - Food court kiosk - Wholesale Stores Near Me - Mount Prospect, Illinois

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This is the Costco we go to the most. It is always crowded, busy and the parking lot is always a challenge, but it seems this is the standard for all Costcos. The store is always well stocked and maintained. The workers are consistently stocking and organizing. Checkout is always efficient, fast and friendly. They have experienced team members and they have mastered the workflow to ensure it is efficient. read more

I went to the Costco optical center today to get my 90 year-old MOTHER glasses. She is 90 bedridden in a nursing home. She's never worn glasses before I told the optical department that I had a prescription I would pay for the glasses that I had her head measurements and her eye measurements with me. They said we will not sell your glasses. I said why they said we don't sell glasses unless the customer is in the store. I asked why and she said because they need to make sure the measurements are correct. I said I used an app on my phone to get the measurements. They're gonna be as good as they need to be given that my mother just needs her glasses to see the TV that's 10 feet in front of her. She said too bad we only sell glasses to people who are in the store. read more

** Kind Service ** ** Always Clean ** I've been too a few different Costcos but this is one of the best. As for selections, come on, it's Costco. Almost always great prices. I often have lunch at their food court. Always greeted with a smile. Wish they'd offer something new though. read more

Costco - Wholesale Stores Near Me - Mount Prospect, Illinois

Mother Fugger Matthew from this Mt Prospect store ran up and started yelling at me about Mochi being in a crate inside the cart. Such customer service. I'm starting to think Costco is no longer worth the membership even though my cash back on purchases makes it free. read more

Costco - My Prospect sucks ass especially "Matthew" the prison haircut reject. - Wholesale Stores Near Me - Mount Prospect, Illinois

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This is one of two Costco that we frequent. This location is in Randhurst Plaza across from Home Depot. The parking lot is huge, but in the natural Costco way it's always busy. At this Costco, we are always bound to purchase everything from clothing, household goods, liquor, fruits and veggies, and more. But the main reason why we frequent this Costco is because the staff is always great, and they are generally in stock of items we frequently use. Our most recent visit was during the snow storm last week, when we got there the stuff made sure that everyone who was there was safe and warm during their visit. They got folks through the check out line and I even noticed staff members helping folks putting groceries in cases for the elderly. For the value of purchasing in large quantities, to the quality of service, Costco is just the best all around. :) read more

The new membership hours are stupid. Instead of giving Executive members extended hours, they reduced the hours for normal members. Of course, my wife had to find this out the hard way after being denied entry with our three very little kids (3.5, 2, and 3 months old) and told she had to just stand there and wait for 20 minutes before they would let her in. read more

This is a great place to shop, especially if you want to buy in bulk. The secret is knowing what things cost at your local grocery store. Not all things at Costco are a great deal, simply because you're buying in bulk. For example, one of the best deals at Costco are their rotisserie chickens. At $4.99, they are cheaper than your local grocery store and twice the size. And gas is usually 20-30 cents cheaper. We like to buy paper towels, toilet paper, water bottles, dog food, laundry detergent, and a whole lot more. Don't forget to try the food court! read more

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Great staff, product selections are good and affordable. The place is clean, parking is easy.

Costco is always a good choice! Have to admit the quality of their products is really great. The only problem is the packages are big and are convenient for a big families or businesses. Whenever I buy something I waste half of it, since the family of 2 (like ours) simply can't use the products before expiration date (the products are big). I am shopping there because they have a good choice of quality things. And yes- you have to be a member if you want to shopping here. Everyone has to have her/his own membership card read more

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The people they hire here to do samples are VERY slow and rude. They're getting paid and you should have some standards in who you hire and how they prepare samples. I think they purposely go slow when people are waiting. So you're losing business, Costco, b/c no one wants to wait to try something in a packed store you want to grab and go. read more

Came in to return some items I purchased by mistake and had the unfortunate encounter with membership clerk named Elias. This man was down right rude and threatened to cancel my membership over a $13 return. I rarely ever make returns. Will be bringing this matter up to the warehouse manager and letter to corporate. read more

What's not to love? Great prices variety and opportunity to taste test. One requirement if we move is it needs to be near a Costco. Finally opened one near my daughter in Murfreesboro so I don't have to load up a cooler! thank you Costco! read more

The price of meat is really higher than most retail stores everything else is ok Some things are actually the same as retail stores but you have to buy in bulk read more

I live closer to the Schaumburg location, but will drive a little further for this location. It tends to be a little less crowded. I am excited to see that they finally have payment kiosks for the food court. Skokie location has had them for a few years. Makes ordering food much easier. Especially a full pizza. You can call ahead to order a pizza and pay at the Kiosk vs waiting in the regular line. read more

Costco - Food court self serve kiosk - Wholesale Stores Near Me - Mount Prospect, Illinois

Great service from all the employees, food fresh, love the atmosphere! Ten out of ten!

Love costco .Great prices. Good appetizers and they have walker shortbread tins around the holidays that are delicious. Sometimes I dip them in dark chocolate and toasted nuts with berries. Great price for tires and car batteries. Self service on car batteries. read more

Costco - Wholesale Stores Near Me - Mount Prospect, Illinois

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Costco is awesome. Even if you're a family of of one, you can benefit from just getting gas from Costco. There's everything at Costco, besides pallets of bread and meat. There's a pharmacy (steroids by the bulk... just kidding), a vision department, photos, electronics, and best of all a food court (although food court does NOT require membership). The food court prices are so reasonable. From what I heard, for the classic items (not the new stuff like açai bowl, chili, burger) the price has not changed since its inception. No wonder for just $1.99, you get a footlong hotdog and a drink. You can't beat that! I usually go for the chicken bake since its high in protein (although decently high in fat) but its the best bang for your macro buck. You can come here for your catering needs -- for just $9.99 you get a large ass pizza (cheese, pepperoni, or combo) to feed 4-5 people easily. This Costco, like all Costco's, although have a lot of everything, they do limit the choices of specific products. Meaning, instead of the 10 different flavors of Pringles you can find at a Walmart, you only have 2-3 flavors of Pringles at Costco. Sometimes less is more. Personally, the limited choices keeps me sane. There's been times where I would spend over 10 minutes milling over the 90 varieties of bread at the grocery store (God Bless America). All aisles and rows were kept pretty clear and clean, so navigating the Costco is relatively easy. The times you want to avoid, if you hate crowds, are weekends, and weeknights close to closing time. Other than that, check out Costco for all your grocery needs, or even if you're looking for a cheap place to eat, go to their food court BATHROOM REVIEW: Located near the registers, walk past the employee lounge. The mens are on the right side, womens at the left. In the mens, there are a few urinals and a couple of stalls. I've only used the urinals, but the stalls seem to be sturdy, with stainless steel walls. Plenty of sinks and there's one paper dispenser and air hand dryer. Sit or squat? Squat. read more

Waited 2.5 hours with an appointment (still waiting). Wasn't told they were behind. Waited 5 days for the appointment. The warranty on the wall isn't worth the aggravation. Poor service. Bad communication. read more

I go to Costco maybe once every six months & that's plenty for me ! The customers along with the employees are rude beyond belief !

First off I want to say the majority of the workers here are awesome, big shout out to Matthew, who I always see interacting with all the patrons in such a genuine way, nowadays we need more of that personal interaction with everyone. Too, I want to say there's a man who is in charge of maintaining the store, he's deaf, but does an amazing job keeping this Costco clean above and beyond, today Czeslaw found my Costco credit card and found me to give it to me. He's always very friendly too. Seriously again the majority of the workers here go above and beyond to make it a great experience. Even on the crazy busy days they all have pretty pleasant attitudes. And that isn't the norm out there nowadays. read more

This is my "go to" location of Costco. All employees that I have encountered have been polite and courteous. They do a great job here keeping lines organized and moving quickly. You can tell that the people who work here really take the extra steps to keep lines moving and are constantly working to provide great service too. I like the layout of this store. Everything is relatively easy to locate and when things do get moved around, you can still find the item fairly easily. Even the sample people here are as sweet and nice as can be. (Back when that was still a thing). Just such a nice and friendly store! read more

Costco - Pandemic shopping - Wholesale Stores Near Me - Mount Prospect, Illinois

Paid almost double for the tires we got. Horrible customer service. Nothing professional here. The selection was not there because everything was not in stock. Was told to come in the next day because they would have it then. Called in the next day and they said it was there. came in and was told they don't have the tires. This place can't even align the tires. Worst place to get your tires on. read more

I want to give Kevin from the Tire Center a huge shout out. My tires needed air and the Mt Prospect location now has self service. I had no idea how to fill my tires but shortly after I got into a spot, Kevin came out and explained everything to me, ie, check tire pressure inside of front door, be sure # on the machine matches and how the hose will beep once I'm at the required "weight". I've been telling friends and family as it's a neat "self serve" option. THANK YOU Kevin for your patient customer service. I really, really appreciated it (especially will your garage full of cars!!!) read more

Employees are super nice and helpful when trying to find a item that management decided to move across the warehouse overnight. We get it. You want us to keep buying stuff while walking around but it's beyond annoying. One day by the pharmacy the next by deli.. read more

Worst Costco EVER!!! Line at Membership desk is all the way out the door, yet Dennis is casually behind the desk making small talk & sipping a Celsius. Finally my turn Vlad is assisting me & here comes Dennis, Celsius in hand to interrupt Dennis with something that definitely could've waited until Dennis finished with me the CUSTOMER. Vlad clearly can't multitask because he completely stopped assisting me to pay attention to Dennis. The only good thing about this experience was Johnny in electronics, & a nice customer in the lot who offered me the spot he'd been waiting on. Won't be returning to this location. read more

Tire Department - horrible horrible service. I've been waiting for over an hour for them to fix one tire. No one at the front desk, nobody around to ask, my car has been in the 'shop' for 45 min. Nobody is working on it. When someone finally came around and I asked, he said they're taking breaks!! And it will take another 45 min. I reminded him my appt was over an hour ago and and I wanted my car back. Nobody has come Back. All I hear is crickets!!! read more

This place is huge and typically chaotic. Grocery shopping here is just too much of a hassle. There are people all over the place and a bizarre cacophony of stock. Jack of all trades, master of none. Heads up: Don't bother buying a phone or computer here. They will break quickly! read more

Mount prospect Costco Shannon bright huge friendly face at the door is great ! You gotta love mark at the door to his bright shirts ! Super great friendly service the pharmacy department here is great to! read more

Shocked by other not so awesome reviews as Dennis C. runs a stellar customer service team! I will be forever grateful for his professionalism and customer obsessed communication for my matter. Based on this experience alone, I'm a Costco member for life, especially at this location! read more

Costco's vision dept in Mt.prospect is a terrible place.Very rude customer service and management.

Always (I mean always) a long line at the cashiers. Then when you get there, the cashiers aren't friendly - especially that big fat moron who takes up the whole path. No consistency when it comes to the list of items on each Aisle - products or type of items are all over - no uniformity. Then lastly, they won't allow flatbed on the self-service - I mean there aren't any signs that said you can't, they just made up rules as they go along, or maybe I got profiled. Lastly, why do they ask for your Membership Card at the entrance? It doesn't make sense. I mean you can't purchase any item if you don't have a membership card. read more

The overall selection is just okay, and the parking lot can be a bit overwhelming. Here's some takeaways: Their baked goods such as croissants or muffins are good. Average prepared meals. The rotisserie chicken is edible but more often than not it's underprepared or slimy. I also once tried their ribs, and the taste was so chemically. I did recently get their street chicken taco kit, and was surprised that it was pretty good. Produce and bagged salad are fresh. Food court is quick, affordable, and tasty. read more

Very nice and great place, I would like to shop here every day and every time. I'll use this store for all kinds of stuff. Food. Construction. Family. Cars. Home etc. read more

This review is for the tire center only. The customer service, or lack there of, is atrocious at this tire center. After spending $1000 on new tires I was told that they don't take appointments and I just need to show up when they come in to get them put on. So I show up on a Wednesday at 3 pm - two hour wait, which was not doable. The guy said he'd make an appointment for me for 8 am Sunday. I show up on Sunday at 8 am - I'm not in their system. Guy says to come back at 10 am and he'd get me in right away. Go home and come back at 10 am. Two hour wait. Apparently one of their guys didn't show up. Unbelievable. I will never come back to Costco for tires again. read more

Low prices on a variety of items and friendly, helpful employees which indicates that they are well treated. Return policies are so lenient that some people abuse them which is unfortunate. The only downside is that inventory is inconsistent. Often disappointed when they discontinue item I like to buy there. read more