I ordered a bike online and it was supposed to be built and ready for pick-up in the early afternoon. When I got to the store, however, the bike was still in the box, and we were initially told that the associate responsible for building the bike was not at work yet, and the bike would not be ready until after 7:00 that night. Having traveled from Grayslake, I was a little irritated that they didn't have it ready when they said they would. Initially their solution was to ship the bike to the Gurnee store for pick up at a later date. Without going into more boring details, the store ended up offering a different, more expensive bike, that was already built. They honored the original bike's price, which was a few hundred dollars less than the bike we received. They also threw in a kickstand at no charge. What started out as a poor situation ended very well, and I commend the manager and associate (unfortunately, I don't have their names) who worked to make the situation a have happy ending. read more

Every time I visit this store I can't help but compare it to the Schaumburg location. While the store is clean and staff is generally friendly, the shoe section is sparse. If they put more attention to departments that are lacking, this could be a great store. read more

Golf personnel very helpful. Cashier Paige condescending and rude. They have a mobility scooter but "it's not charged bc no one uses it". Seriously? read more

Convenient spot to get a variety of different sporting goods from clothing to equipment to tools. This is spread out in different departments with a reasonably good selection of items in each department. Much of these items though, tend to be more for the beginner or intermediate level, with a limited selection of higher end items. Prices are somewhat competitive, not as low as the best sales you'd find online but generally not uncompetitive either. Depending on what you're getting, the price can be difficult to determine with the different sales structures and way items are labeled (especially apparel). read more

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One of the few places around that still has a wide variety of sporting goods. Clothes and equipment. A variety of brands and the items are all of quality nature. Personally I've bought running shoes, golf clubs, kayaks, and more from them over the years. So no matter your sport this is a the place to go to not only find what you need. But a selection as well. I shop here pretty regularly and overall this location is great. The pricing is competitive, good selection, and the customer service is legit. There have been times when I just need to get in and get out and the salespeople direct me to where I need to go in a friendly manner and then I'm on my way. Other times I need more assistance and they are more than willing to assist (unless they are really busy). I had coupons which I failed to use when making a purchase. They honored them and I got $17. back on my card. It pays to use their rewards card. They are always friendly with great customer support and amazing over the phone service as well. I would recommend this store for sure! read more

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Love this location The staff in here are very friendly and willing to help. I will definitely be back. read more

I've been to this Dick's a million times (4 kids)! With a little patience and a little homework, you can get a very good price. For example, my last time here I was shopping for a pair of running tights. I found a pair of Adidas ones for $40 (on sale for $28). I had a 15% off coupon and a leftover $10 gift card. In the end I paid $16 (including taxes). This is normal at Dick's : ) read more

Awful experience at this Dick's!! I am so frustrated and disappointed. First of all the staff was not helpful at all when you ask them questions about where things are located or anything else for that matter they do not know the answer. I was there to get my daughters gear for soccer and there was two pair of cleats she was interested in one being pink and the other a pair of Under amor lime green ones when I asked the guy for the lime green ones in her size his response was that "those are BOYSSS".. are you serious. I then proceeded to ask him so what's the difference he says nothing. The only "girls" ones they carry are the pink ones. So what if my daughter wants the ones that are labeled boyssss just give me the size I asked for!!!! He said it right in front of my daughter too in a tone that suggested she can't have them because of her Gender... he went and looked for her size for like two seconds and came back to say they don't carry her size yeaaa ok buddy.. I can not believe this is the customer service they have at this place. The store it's self is very nice, very big and is stocked with all the essentials. There is a big parking lot so that is not a problem. The only reason I will return to this Dick's is because it is the closest one to me other than that this was such a disappointing experience!! read more

DICK'S Sporting Goods - Sports Wear Near Me - Arlington Heights, Illinois

Great service by Jody in shoes who was patient and accommodating in helping my son try on several pairs after measurements. Store is well laid out with good and friendly sales staff. read more

A nightmare. I was looking for a particular brand of hat. Employee one told me to look over by the golf equipment, that they had it. I went to the golf department. Employee two there she said they didn't have that type of hat. I called the dicks 800 number and employee three said that that was available in the store. Went to the front desk and asked if a manager was around. The fourth employee insisted on helping me but then didn't know anything about how to find the hat. Called over employee number five who said they did not stock that hat after checking on mobile device. But they could order for me. Decided to go to REI. Bought it there. read more

The only thing they don't let you do yourself is check out. Looks aside, this place is consistently terrible. But why, but why? It's a giant store filled with tons of employees who scatter like light to cockroaches when a customer walks through the doors. Usually, I'm a pretty self-service kind of guy. But, if you see me pacing around something looking confused...you should assume I either need help or I'm a wondering crazy. Most likely it's the former. I don't think I've ever purchased anything from here. The prices never feel competitive and the store is laid out pretty poorly. I always feel lost with no map (or employee help). It's the simplest thing that would go the longest way. Say hi, ask if I need something, show me where it is and be friendly when I check out. Ignoring me will get your no where. read more

After going to the ends of the earth to find snow pants in the same size, for twin boys, at a great deal (because let's face it, who knows how much snow we'll get this year), these guys totally came through for us. We shopped online and drove all the way from Highland Park to purchase them here. Compared to the Target website, Dick's keeps their inventory up-to-date online. If it indicates that an item is at a particular store, you can expect to find it there. Why the three stars? This store is a bit grumpy and sad. It's not your fancy two-story layout (so I might be grumpy too), but I certainly didn't feel the love. Here it's not about the customer service at the counter, which we didn't really come for, but I have to admit to enjoying the special attention I get at the other locations. Isn't that why we still shop in physical stores? Take note, our snow pants are the store brand, and they are completely awesome! Come for the inventory...not for all the other stuff. read more

Staff is very friendly... too friendly? I was asked 7 separate times if I needed any help. Overall, the selection of sporting goods is relatively good. Very few bicycles though. The store seems new. read more

Customer service that you don't often see. My experience could have been one that resulted in the worst review I've given, but the PEOPLE at Dick's made all the difference. I brought my bicycle in for an adjustment. When they got to it, it was discovered that the mount for the component was wrong. ( The bike was purchased second hand) Getting the correct mount took more time than I would have imagined, but each step of the way, someone from Dick's would call to let me know the progress. Today they called to inform me that my bike is ready and that due to the time it took, they would not charge me for the repair or the parts! Sincere apologies were given for the time it took. I plan to continue to shop at Dick's. read more

DO NOT BUY A BIKE FROM DICKS!!! Bikes from here are made with the cheapest tires on the market along with the worst chain/gear system. People working in the biking department here are absolutely treacherous. A repair as simple as a tire change takes weeks and are horrible with communication. Not to mention biking department employees are especially rude and very talkative. read more

So disappointed in Dick's. My son got a SKLZ baseball toss machine as gift that is crap that they charge $80 for. My son wanted to exchange it for other baseball supplies he'd actually use but wr didn't have receipt. I fully understand without receipt they'd offer "lowest sale price" which they told him was $20. I really need to know when they sell goods at 75% off so I can shop more because this is $79.99 on their shelf now. Even their customer service rep laughed when I called and said "we'd lose money of it was sold at $20." So needless to say I will no longer shop at Dick's and with 2 boys that's a good amount of shopping. read more

Shopped late Saturday night and must give shout out to Tom in bike dept. for being such a nice, friendly, extremely helpful associate in your store. Treat him well! read more

Wow a sporting goods store that doesn't have a single boys bike in the store for my 5 year old or even any roller hockey skates. I can't believe this place is still in business yet Sports Authority couldn't make it. But hey you can get an Andrew Shaw Jersey who hasn't been on the Hawks in over a year. This location is the worst sporting goods store I've ever been to in my memory read more

Average dicks sporting goods with a huge selection of items. The staff is very knowledgeable and helpful and are Friday. They have just about everything you need. Some prices seem high but that is just my opinion. read more

I went to Dicks to buy a box of golf balls. There was a sign attached to the shelf that advertised personalizing golf balls, what a nice gift that would be. I saw a salesperson at the counter assisting a customer with a bike. He ignored me while he was adding pages to a binder. When he asked if I needed help, I asked him about personalization and the length of time it would take. He informed me he would have to ask his associate. I said ok and waited. He looked at me again and said do you need something else? He spoke to his associate and explained that they place the order and the company ships them out. I asked him how long that would take. His response was I've only been working here a month. That was so rude and unhelpful. How many times does he think I've come to a sporting goods store and asked about personalized golf balls? read more

If you need golf equipment of any kind, go to this store and ask for Bob Clentimack. He will give you honest, straightforward advice and help. I went in determined to buy new clubs. Bob spent an hour with me on the swing analyzer. He could have blown me a bunch of smoke and sold me anything. But after working with him for an hour, he concluded that there was no reason for me to spend several hundred dollars on new clubs that would not have made a meaningful difference in my game. Instead, I bought a new bag and shoes. But I was going to do that anyway. read more

Great place for golf. I showed up looking for some rain gear and Bob Clentimack was the best. He had a sincere interest in helping me out and I even hit a couple of demo clubs. He knows his stuff. You can either be a number at the pga store or get treated like a human being. Talk to Bob C. Hands down the best!!!!!!! read more

Getting someone to help you is nearly impossible. To make matters worse, the cashier got noticeably irritated because I didn't want to sign-up for their rewards program. I wont be back. read more

I have had several bad experiences with this store. This is second time they didn't take security clip off shoe and funny the alarm never went off either. Scott the cashier was rude I asked for a gift box his answer " you should've done your shopping earlier" we ran out of boxes. How does a store this size run out of boxes. Especially at Christmas time ? Scott's crappy attitude and to top it off I have to drive back to remove this tag. I will never shop here again. read more

Worst experience ever at this store. The customer service is a joke. Cashiers are very unfriendly and unfortunately the management does not understand how to perform crowd control when multiple people are waiting in line and then they decide to take people from the back of the line and put them first. read more

Love this location and the staff is always friendly! I was in here a few days ago looking for shoes and Brian was so helpful and polite! He was more than happy to check shoe sizes in the back and when they did not have the right size he even offered to get them online for me. He showed me other opetion and even sized me for an insole and wasnt pushy at all. Will definately be looking for this asscoate next time I stop in! read more

I loved my experience in this store. The people working there had a lot of energy and were experts in the areas I needed an expert. I know nothing about fishing but have always wanted to take it up as a hobby with the family. One trip to the Dick's in Arlington Heights and I walked out loaded with everything I needed to start trying. I had a good time and will definitely go back. read more

Terrible service! My Wife came in to purchase an exercise band and when she walked in they purposely set off the alarm at the door. My wife ignored it and walked into the store and grabbed the exercise band that she was looking for. She went up to the register and the same employee that set off the alarm was handling the register. She walked away and started emptying all of the garbage cans from the different registers. She looked right at my wife, and never came back to help her at the register. The light was on, and that was the only register open. 3 other employees approached the woman, and none of them came to help my wife. My wife was there with our son, so she decided after waiting 5 minutes without any assistance that she was going to leave. We shop at dicks all the time, and spend a lot of money. I definitely will not be coming back to this location, and I don't recommend others especially people of color to come either. Hopefully their management team will do something to address this issue. read more

This store had the best selection of Cubs gear that I have found. Everyone in Chicagoland is looking for World Series t-shirts, and they had the most! Staff is very helpful. read more

stay away from this store they are very rude and racially profile people. I went in to buy a shot gun and had some questions about ammo and the guy named Chris tall with tattoos was so rude he was talking to me like I was stupid and didn't know anything about shotguns. The next day I went in to go buy the shotgun I wanted and the same guy Chris was there, he told me he doesn't want to sell me a shotgun because I was asking him about some kind of ammo called dragon breath, he then told me that he will not sell me a shotgun and didn't have to sell anything to anyone he didn't like or sell anything to anyone even if he didn't like the way they look, I was upset and asked why and he then told me to get the Fu out of his ''store'' I couldn't believe my ears. I called corporate to report this guy and still have not gotten any call back. stay away from this store they racially profile people and hate selling firearms and ammo they are anti gun and anti second amendment, and treat anyone who wants to buy a shotgun or ammo like they are a criminal and it's sad how people like Chris have to push their political beliefs and views on the public... read more

I think this store is pretty great, they have a big selection of shoes and equipment. And it's nice just browsing around in such a large store, the staff is also pretty friendly. read more

The floor front manager, Michelle, was witnessed hassling an elderly woman who was trying to return an item. The elderly woman was unsure of which receipt was correct, and Michelle raised her voice at her very rudely so that the entire store overheard. Very poor service read more