There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

A great all around experience! Very knowledgeable staff, right on schedule as far as my…read moreappointment, and I felt that all of my questions were answered...I would definitely recommend Dr. Gutmaker and his staff! I'm very happy I chose this location! Thank you!

Not much to "see" around here. That's right! This store doesn't even allow you to enter and look at…read moreframes unless you have an appt. Not one customer in the store but a security guard and a worker playing on her computer. Not even an "I'm sorry" just "make an appt, bye!" You, Lens Crafters, lost yourself a customer. And I bet a lot of others w that rule and bad customer service.

If this establishment is "America's best", we're all screwed. From start to finish, the eye-care…read moreexperience was dismal. Hubs needed a new pair of glasses. He already had a prescription from his optometrist so we were told to look around and find some frames he was interested in. My insurance covers frames up to a certain dollar amount so all we had to do was keep under the amount which was easy. There was a rather extensive variety in our price range. While hubs was trying to pick a frame, the sales lady Victoria was supposed to be loading his information into their system. Victoria's desk proudly displays she's been a top sales rep for 5 years. She was so god-awful that I wondered what the minimum qualifications were for her job. Being 18 years old and having a pulse? She was useless. It took her over half an hour to realize she was entering our information into the profile of an already-existing patient of theirs. Victoria's tone was incredibly condescending. She spoke to us like we were idiots (I have a law degree). When I asked how long the glasses would take to come in, she had no idea. When I asked about using the health insurance to cover part of the expense, she had to re-process the whole order because she forgot to enter the information in the first place. We left without placing an order. When it comes to your eyecare, America's Best Contacts makes it as easy as ABC to scare you off quickly. Spare yourself the hassle and go just about anywhere else.

The optometrist was professional and personable, the sales woman as well! My issue with this place…read morewere the girls behind the desk! They were rude, they preferred talking to each other rather than assisting a customer! Both when I picked my glasses and when I came back to pick them up!

I've been a patient of Casey Vision for over 10 years. I have a wacky prescription and have been in…read moreglasses since kindergarten. For years I went to discount and mall optometrists but never again. It wasn't until I had a really well-made pair of glasses from Casey's that I realized what I was missing. They are definitely on the pricier side but you get what you pay for. After a thorough exam a different person helps you select the right pair of frames. The folks who work there have a good eye for style and know what frames will work well with your prescription and your face shape. If you have a tricky script, are looking for high quality or are just plain fashionable, Casey Vision is a great choice for glasses.

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

HORRIBLE EXPERIENCE. Go to another eye doctor. I waited 5 weeks for the appointment, but when I…read morearrived it wasn't in the system (that day or any day), even though all my background information was correct. So clearly someone forgot to hit the save button when we scheduled the exam. This appointment was an hour drive in heavy rain. While I waited for the receptionist to continue starring at her computer, I got to read the many printed notices to patients that were taped around the office. These notices were obnoxious to say the least. Including a large note saying that if you dared to be cranky they would add a $50 fee to your bill as a fine for bad behavior. When I pointed out that this seemed less than professional I was told in a terse tone of voice that it was joke, that most people "got it", and "... if you had to deal with the people that I have to deal with all day long then you would get it too." This complete lack of professionalism might be okay in a dive bar, but I find it unacceptable in a medical environment where the office is interacting with patients. This is an office that deserves a zero rating.

Nice frames. I have been a customer in the past and I was very pleased with my purchase. Staff was…read morenice.

Honestly, it was an overall "ok" experience. I think they try their best anyway. Our final pickup…read moreof glasses was an in/out. I had my "nose" thingys adjusted (Ray Ban clubmasters) and it was fine. Picked up my RX for future reference and will probably order online for a less-expensive 2nd pair. Again, Veronica was very helpful!

Terrible customer service. I spoke with someone on the phone and stopped by within 10 min to pick…read moreup a set of contacts. They told me to sit and they'd be right with me. I watch as new customers are addressed and helped as I sit and wait

I bought a pair of prescription sunglasses here in November with a warranty - on SALE!!!!! - for…read more$69. They were cute and totally worth it because I need glasses to see to drive and clipons just aren't as good. Wouldn't you know it, my eyes changed dramatically in less than 3 months and my old sunnglasses are no good anymore. So I took my new prescription into Boscov's Optical in January - same young man as sales person - too see what they could do for me....because of the waarranty, he was able to replace the lenses in the sunglasses within 2 weeks for....drumroll...$32! That was such a steal that I bought another pair of regular prescription glasses for $150 which was also a very good price for no-line scratch resistant polycarbonate bifocals....Great service from Boscov's Optical! Thank you!

From the owner: At Boscov's Optical, our focus is on you. Shop the best eyewear brands and styles at great…read moreprices. Eye exams are available in most locations; or bring in your outside Rx! Vision insurance accepted.