One of my nose pads fell out of my glasses, so I decided to stop by and have them both replaced…read more The entire process took 90 minutes. I heard them complaining to one another that they were short staffed. Not only is that unprofessional, but it fails to be a consolation when every time I go they are complaining about being short staffed. One of the three people helping customers was with a woman the full 90 minutes I was there, though I don't know if the customer was just sucking up time or the employee was dragging it out. It shouldn't take 90 minutes for a simple repair that, once I was called, took literally 90 seconds! I don't blame the employees, I blame management.

I booked an appointment for my daughter and myself 3 weeks ago and went to see doctor then they…read moresaid they cancelled both the appointments, and the staff is not friendly. With out any prior intimation they cancelled appointment. They asked me to reschedule and again wait for 3 ore weeks. Again I have to take break from work and visit the store.

Fast kind, considerate service from the doctor. I feel well taking care of any of my eye issues are…read moreaddressed by this doctor. Thank you.

Dr. Loccisano is one of the most considerate ,upstanding Dr. in the capital district. He goes…read morebeyond with his patients and gives them 110 per cent of care. Dr. Loccisano is very efficient, thorough and takes his time with his patients. My review is not just to say he is a great Dr. ,but I want to add he is a wonderful, selfless human being. If I could rate him 1-10 I would give him 1 million.

Taking 2 weeks to get my glasses and still dont have them. Frames are pricey and didnt honor the…read morefull insurance discounts. They pick and choose what to honor with the price of the frames. Doctor checks eyes manually. So no air poof for glaucoma test,, he dialates and looks manually, which could be better. They do spend time checking and doesnt rush appointment

My 81 yr old father asked me to write a good review so I am…read more Tom and Ashley were so helpful and enjoyable to deal with and dad said the Dr was very thorough and nice. Highly recommend this family owned business because of their attention to every detail and every customer. Thanks again Ashley!

The office is ALWAYS late and always re scheduled appointments . The doctors are rushed because…read morethey are over booked and we got rescheduled and the office did not tell me the appointment wouldn't be in the office we normally go to! And was rude at check in because I went to the wrong office. Overall I will be looking for a new eye doctor!

I will NEVER come back to this place. My appointment was at 1:00p.m. I never got put into a room…read moreuntil almost 2:30. And then was left in said room until 4:00p.m. Spent all afternoon there and still left with no answers. The doctors were rushed and all over the place yet I was still left waiting for way long than I should have been.

The staff is wonderful. They do a good job of seeing at your appointment time…read more If you aren't sure about the sometimes confusing and mundane details of your vision insurance that information is provided. The eye exam is relatively quick. Dr. Perreault takes her time making sure that "1 or 2 lens" is the clearer picture. The frame selection is decent sized and you can stay as long as needed when browsing. They will adjust your pair when it arrives and give you a new case and lens cleaner. Lastly, the office offers discounts on prescription sunglasses and contact packages. Saturday hours are available by appointment.

LOVE this office! Dr. Perrault is so professional and wonderful and the front office staff are very…read moresweet as well. I don't have eye coverage for insurance either and the prices are very reasonable. Won't go anywhere else!

Love this Eye Glass Center for the Kids and Myself. Affordable, affordable and Convenient. A…read moreReliable Place for the Family I even recommend this Center to the Capital District area. My husband and his Coworkers have had Starting to attend the center as well with their Family too. I found the place for my people and friends as well. A reliable place to go to take care of your Eyes

The front office staff was very nice to my spouse and the eye Dr herself eas professional but the…read moretesting staff need more training to be courteous and less hands on w more senior patients. The communication needs work.

I just had a fantastic experience at DiNapoli Opticians. I had an emergency situation. I broke my…read moreglasses and asked if I could get an appointment right away. Within a half an hour I was in the chair getting an eye exam. The eye doctor was pleasant, and very helpful answering questions. Then magic happened. Phil AJ and Lisa answered every question fitted and sold me a pair of frames that was perfect. They really went out of their way to make sure I was comfortable, happy and well satisfied. It's very rare that I write a review, especially in the parking lot of a store I just visited. But I am that impressed and wanted to give them the recognition they deserved. Thank you DiNapoli. I saw a sign in the store that said celebrating 80 years. Now I know why.

Great customer service from the doctor and doctor. The phone staff can be hit or miss. I've called…read morea few times some workers are short and rude while some are kind and helpful

Face it, folks, if you wear glasses, it's part of your entire face! It's not a shirt, or a T-shirt,…read moreit's something you're identified with. It's worth the time and money to buy a pair of glasses that 1-you will like 2- are comfortable 3-will be attractive/enhance your features. Don't trust a shelp who just wants to be done with the job, this place has been doing this for years....and my 3rd time there, I've not been disappointed. If you need a 2nd opinion, bring the person with you.

These are not good folks! The owner would not let me take a photo of myself with glasses I was…read moreconsidering since as I cannot see well with my glasses off. Also wanted another opinion and was not allowed to send a photo of myself to my daughter. Not allowed to look or write down the glasses I liked. I was treated like a common thief. I endured this disrespect because they have a decent selection of eyeglasses. Eyedentity Eyewear blew an $800 sale. What are these people hiding? Their prices are ridiculous! The owner pretentious and insulting. My very worst experience looking for eyeglasses.

Dr Brass did my Cataract surgery on December 28, 2021. I couldn't be more pleased. He took time to…read moreexplain to me everything that was going to happen. what I could expect etc. He was very open and honest with me. Practice is very well run, excellent staff today was my last follow up after the Cataract surgery. Right now I have 2020 vision in one eye and the vision is crystal clear. Thank you Dr. Brass. for the care and professional service you all provided! Highly Recommend !! M.Pelletier

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.