I recently had to stop into Agape Eye Care in Malta after my kiddo snapped the arm clean off their…read moreglasses. We do have a spare pair, but the prescription is older and not ideal, so I called Agape on Monday to see what could be done. I spoke with the optician, Gary, explained the situation, and asked if I could order a replacement arm. He let me know the glasses were still under warranty and said, "I'll just order a new frame."
Sure enough, he called Wednesday to say it was in.
I stopped by after work today and the place was busy. I told the receptionist why I was there and she immediately recognized me from previous visits. Gary was helping another customer, but he saw me, acknowledged me right away, and as soon as he finished up, he quickly swapped the lenses into the new frame and adjusted them so they fit perfectly.
And this is not an anomaly. It's consistent with how they operate. I can think of at least two other times off the top of my head when they've stepped in and taken care of an issue without any drama. They just fix the problem.
Agape isn't the closest eye care provider to me, but it is the best, and that's why I go there. I trust the advice and expertise I receive. In the past, at another practice, I bought expensive designer frames where you're paying mostly for the name. Some were good, some were not.
I recall that on my first visit there ever, when I asked Gary what he recommended, he took the time to ask several thoughtful questions and suggested a brand I had never heard of before, Ovvo Optics. He was actually wearing a pair himself. They're incredibly lightweight yet strong. I've since purchased several pairs and honestly doubt I'll switch brands anytime soon.
Interestingly, I later came across an article in a magazine, I believe it was Men's Health or Men's Journal, praising Ovvo frames and recommending them highly. Most of what I read, I had already learned from Gary or experienced firsthand, but it was reassuring to see that outside validation.
Agape also carries a great selection of Oakley sunglasses. I've purchased a few prescription pairs there as well. Gary sat down with me and thoroughly explained the different lens options, what each was best suited for, and the pros and cons of each.
I initially switched to Agape after my former eye care office was bought out and just wasn't the same afterward. The difference here is noticeable. The staff is friendly, professional, and you're treated well. It's not a large chain, it's a locally owned business, and that matters to me. I appreciate that they stand behind the brands they carry and truly know their products.
You can see I've reviewed this place twice before. I usually don't write multiple reviews for the same business unless I've experienced a problem and am giving it another chance to see if things improve. That's not what's happening here. I'm not writing because I had an issue. I didn't. I'm writing because they consistently do such a good job that it's worth mentioning again. When a local business repeatedly earns your trust, people should know.
For me, it's an easy choice. I'll continue going out of my way to support Agape Eye Care.
