After a situation arose with eyesight I got a new pair of glasses here. Thorough exam, quick turnaround. I do feel it was a tad expensive ($1000+) for progressives. Great service. Knowledge techs. I only need a single lens but they couldn't make a pair of glasses with a single progressive lens. I had to get both lenses even though one eye is blind. read more

After having my appointment rescheduled by them 3 times, I arrived ten minutes late due to downed power wires just up the road from them. Upon entering i was told that I would need to reschedule due to being late. I explained the situation to the woman at the front desk but she gave a sarcastic "sorry". I have been a customer for several years now and have delt with their extremely high prices, but after being treated like this I will move on and take my business elsewhere. read more

So glad an appointment is no longer necessary anymore for many services. I do wish you could reach a human immediately with a question. Appointment person answers immediately but not 'speak with a someone person'. Not leaving a message for a simple question. read more

The only Opticians who were able to provide my RayBan Meta glasses w/ script, within a week of my consult. Both RayBan & Lens Crafters were of no help. read more

I was there on the 8/18/2020 , exactly at 1:00 pm , I asked one of the employees that was outside the store, if I needed an appointment for a pair of glasses for my mother ,she said yes! And We are fully booked for today, I understand . since the pandemia things have been crazy, but , as I was taking a picture of their phone number to call and make an appointment, at the same time a lady asked the same question as I did , I was shocked to see her answer with this lady, by the same employee, when she said, yeah you can come in, what about me? It looked and sounded racist,never will go back again me or any one that I know from my community, probably because I am Hispanic , and just to think that my mom has been going there for the past 8 years, so long Buenau's read more

Buenau's Opticians - Optometrists Near Me - Delmar, New York

I have been using Buenau's for over a decade now and continue to be impressed by their service, staff, and opticians. From the moment you set your appointment, to the time you pick up your glasses you are treated so kindly. A friendly smile, a thorough exam, quick turnaround time for glasses, outstanding insurance handling and more. I could not recommend this family owned business more! read more

Terrible customer service despite the expense. I broke my glasses and came in for a replacement. Rather than assist me navigating the insurance options, I was lectured that "glasses and contacts are expensive, tough luck." The optician also suggested that I had done something wrong to damage the hinge. Maybe so, but why does this matter? I'm asking for help and for the best options to reduce cost. These glasses were less than 1.5 years old and I am a loyal customer. It's clear they're just trying to milk their customers for as much money as possible, beware! read more

Very expensive place to do business and quite a few of their practices feel scammy. I was told my insurance would cover my eye exam; the first thing they do is do a retinal scan which costs $35 and isn't covered by insurance. The contact lens exam wasn't covered, either, and it cost $90, and the lens tech spent all of 5 minutes with me and examined the lenses in my eyes for all of 15 seconds. He gave me two trial pairs, and one didn't fit well. I told him my contacts weren't fitting well and the other lens tech (who I think might be the owner, Buenau, himself) checked me and asked if I knew the difference between a lens being inside out or not. I've been wearing contacts since the 90's and I know if a lens is inside out or not. He just couldn't accept that the lenses didn't fit right, but instead just accused me of not knowing how to wear them correctly. One of the pairs he gave me costs $1000 a year, and one of the features is blue light filtering; we talked about blue light glasses and he was saying how great they are and how he'd put me in blue light glasses if the lenses didn't have them built in. I had told him that the American Academy of Opthamology doesn't recommend blue light glasses because there is no evidence they work better than a placebo pair and he said, "well, they just do eye surgery." The arrogance of that statement speaks for itself; I'm sure handing out boxes of contact lenses at a 5 minute appointment is far more involved and requires much more knowledge of current scientific literature than something as simple and straightforward as eye surgery. The whole exchange reeked of wanting to cash in on the increased screentime we're all experiencing. Even the retina scan didn't sit right, because you have to sign a waiver beforehand; not many legitimate medical procedures require that. I was close to walking out of there having spent $1600 until I realized what was happening. I'm going back to DiNapoli, where I'll be treated like family, not like an ATM. Mike DiNapoli would spend an hour with me trying to get the right lens fit. I'm sorry I didn't go back there, but they don't accept my insurance (which wound up not mattering anyway.) read more

Buenau's Opticians is a family-run, intergenerational, custom optician store. Staff are uniformly pleasant and competent, including the opticians, who patiently answered this client's "million" questions. They have an excellent selection of frames, from affordable (for me) to expensive, but they always are ready to work with you on getting a style to fit your face as well as your economics. Staff are always willing to give you their opinion about what looks good, in a non-pressurized way. Buenau's offers excellent client relations in that if you run out of contacts, and they need to order them, they'll give you some free ones to hold you over. Similarly, they'll buy back any old, unopened boxes of contacts and replace them with new ones, should your prescription change. This is not the kind of help you can get at a BJ's, Costco, or other chain, discount store. They're great to have in our neighborhood. read more

Buenaus Opticians is a fantastic place for your eye care and eyewear needs. I was so impressed with my thorough eye exam with Dr. Braim. I did not feel rushed and felt that he really cared about my health and vision. I felt very welcome in the practice and was treated so kindly by Jeff as he helped me find a fantastic pair of Maui Jim sunglasses. Overall, it was a very welcoming and enjoyable experience and If I I could give 6 stars I would! read more

I had among the worst patient care experiences of my life there. They put heavy pressure on me to pay for an additional scan that wasn't covered by my insurance and that I really didn't want. I ordered glasses at the end of the visit, and when I called two months later to ask about their status, they said they had forgotten to put the order in. I had also paid for high-index lenses, which I've ordered for years from many other optometrists always with the same good results. Buenau's didn't tell me that there are two different versions of that lens and that they would be ordering the thicker and lower quality of the two. When the glasses finally came, they were so thick as to be completely unusable, and now I'm just stuck with this expensive mistake. Terrible experience from beginning to end. read more

To update, I have discovered that I am highly suggestible, and left Buenau's with a prescription that was less powerful than I really needed. I came back twice to adjust the power, and the staff and optician were nothing but nice and helpful. While I would normally say that repeat visits for one prescription are a sign that the service was not good, I am sure this wasn't the case. I changed my mind about my prescription (which was lowered) after a few days. The sign outside the place says they specialize in difficult-to-fit clients. I have to agree, since it turns out I'm one of them. I'll never go anywhere else. read more

I dropped off my eyeglasses and my prescription at Buenau's giving the receptionist clear instructions to order new lenses. I also gave her frames. The young woman who waited on me seemed distracted so I asked her to give me her full attention before I gave her my order. She then took the order. One week later, I got a phone call from Buenau's asking me what I wanted them to do with my prescription and the frames that I had dropped off. They had done nothing in the meantime! read more

I was lucky to find Bueneau's online upon moving back to the area because I have had uniformly pleasant experiences here. Everyone, from the rotating optometrists who do the exams to the staff, is pleasant and attentive and genuinely believes in good customer service. For example, despite a packed schedule, they squeezed in an emergency appointment to see the optometrist. They are also efficient: Items that needed to be ordered have always been delivered on time. It is a well-organized shop. They have a nice selection of frames, including higher-end options, and they have extensive experience fitting contact lenses (I have been to many other shops that were not so good). They are also generous with their time, as I have gone through a number of different frames there. I have never felt rushed or pressured and they do not try and upsell. I recommend them without reservation. read more

This shop suffers from the mediocrity that characterizes many local business these days. No wonder they get beat by chains. They actually sent my 11 year-old son out of the store with the wrong glasses today. On pick up, they didn't even direct us to an optician for a fitting, which would have revealed the store's error. Worse yet, they had the nerve to call me at work several hours later and ask that I rush back so they can give the glasses to their proper owner. Seems to me that is a problem of their own making and not one that I need to fix by leaving work early or receiving their ridiculous telephone calls. read more

Highly recommend this place. They've been around more than 100 years for a reason! They are very thorough and efficient and have all of the latest technology. Friendly staff and I walked out with a pair of glasses same day and a trial of contacts! read more

After waiting a month for an eyeglass appointment with Buenau's Opticians, Inc. who gave me the wrong address and when I called in for the right address, they did not mention that I would have to reschedule. Being on my cane made this very hard. They did not tell me to park on the side and I had to walk around to the back. #JackDevore sold out. I will not be coming back to these horrible #opticians. And the day after Bree, our dog if 14 years, died. I was in bad enough shape but to then be given the wrong address and blamed for being late, the worst experience I have ever had. The worst #optician I have never been to. read more

From the time I arrived for my scheduled appointment to the time I left, the service was great. All of the staff I interacted with was courteous and very professional. Tara G. was especially helpful in picking out my glasses and finding me the best deal. read more

I continue to be impressed by the personal attention provided by the staff. They not only listen to my my needs and preferences but consult among their colleagues to find the best solution. A first class operation in all ways! read more

The best place to go for an eye checkup or new glasses/contacts. I would never go back to one of the chain optometrists. The customer service and care at Buenau's is always top notch. You won't be disappointed. read more

Yes, the staff is very friendly, and yes, they will give a full refund for glasses that aren't right, but I spent weeks with them trying to get the right glasses, and it turned out that their prescription was absolutely and totally wrong. They denied it, of course, but the proof, for me, was going to another optician down the street, who did another exam, and made glasses for me that are right. My glasses from Buenau's made me dizzy and I could not focus on distant objects. The other optician easily corrected the mistakes that Buenau's made, and I am happy with their glasses. Don't trust Buenau's. read more

I've been going to Buenau's for two years now and am much happier than I was at a "chain" vision provider. The providers are excellent and the service is top notch. read more

This is the best place in Delmar for your vision needs. They take the time needed to ensure that my contact lenses are fit perfectly. I definitely recommend going to see them. read more

I have had consistently positive experiences at Buenau's. The opticians go out of their way to make sure that you are satisfied. I am petite and most of the frames that are on the market are too big for me. The woman who helps me at Buenau's actually listens to what I want and finds appropriate options for me, even if it means special ordering a frame. Additionally, the optometrists there take the time to do a thorough eye exam and explain their findings and recommendations to me. Both Dr. Revai and Dr. Braim are great. Dr. Braim was especially good with my elderly relative who has special needs. The philosophy at Buenau's seems to be that they will do anything within reason to satisfy their customers. This is in stark contrast to my previous experiences at the chain optical stores. I wholeheartedly recommend Buenaus. read more

The doctors and staff are great! Most importantly though my glasses have been perfect every time. Having gone elsewhere before I wouldn't go anywhere else but Buenau's for my opticals. read more

I was treated very well by real professionals (which is uncommon these days). The attention to detail was especially impressive. This is no Chain Store. read more

Before coming to Buenau's, I had only gone to chain eyeglass places. I found the staff at Buenau's to be much friendlier. Dr. Revai was great, and she explained a lot of things better than previous eye doctors I've seen. It was a refreshing experience to be treated so well. As for selection, I had no trouble finding multiple pairs of glasses that I liked, and the staff was vey helpful when I was trying to narrow it down to that one perfect pair. Importantly, I did not feel pressured to spend more than I wanted. Highly recommended, read more

I changed to Buenau's from LensCrafters when I moved to Delmar four ears ago. I've been very happy with the doctors and staff. They have gone out of their way to accommodate me and my daughter who also goes there. You don't feel pressured, they are never pretentious and they are willing to spend as much time and try as many different options as it takes to fit you with best products for your situation and lifestyle. That they are extremely nice and a lot of fun is icing on the cake. read more

Excellent care and excellent customer service! They were particularly helpful getting my middle schooler to learn how to use his contacts, something I still can't learn to do! Seamless use of out insurance coverage. Thank you Buneau's! read more

My husband and I have been getting our glasses at Buenau's Opticans for the past two years. Our experience has been nothing short of very positive. They have a very good selection and they go on and beyond to please the both of us. The staff is friendly, helpful and professional. read more