I recently had to stop into Agape Eye Care in Malta after my kiddo snapped the arm clean off their…read moreglasses. We do have a spare pair, but the prescription is older and not ideal, so I called Agape on Monday to see what could be done. I spoke with the optician, Gary, explained the situation, and asked if I could order a replacement arm. He let me know the glasses were still under warranty and said, "I'll just order a new frame." Sure enough, he called Wednesday to say it was in. I stopped by after work today and the place was busy. I told the receptionist why I was there and she immediately recognized me from previous visits. Gary was helping another customer, but he saw me, acknowledged me right away, and as soon as he finished up, he quickly swapped the lenses into the new frame and adjusted them so they fit perfectly. And this is not an anomaly. It's consistent with how they operate. I can think of at least two other times off the top of my head when they've stepped in and taken care of an issue without any drama. They just fix the problem. Agape isn't the closest eye care provider to me, but it is the best, and that's why I go there. I trust the advice and expertise I receive. In the past, at another practice, I bought expensive designer frames where you're paying mostly for the name. Some were good, some were not. I recall that on my first visit there ever, when I asked Gary what he recommended, he took the time to ask several thoughtful questions and suggested a brand I had never heard of before, Ovvo Optics. He was actually wearing a pair himself. They're incredibly lightweight yet strong. I've since purchased several pairs and honestly doubt I'll switch brands anytime soon. Interestingly, I later came across an article in a magazine, I believe it was Men's Health or Men's Journal, praising Ovvo frames and recommending them highly. Most of what I read, I had already learned from Gary or experienced firsthand, but it was reassuring to see that outside validation. Agape also carries a great selection of Oakley sunglasses. I've purchased a few prescription pairs there as well. Gary sat down with me and thoroughly explained the different lens options, what each was best suited for, and the pros and cons of each. I initially switched to Agape after my former eye care office was bought out and just wasn't the same afterward. The difference here is noticeable. The staff is friendly, professional, and you're treated well. It's not a large chain, it's a locally owned business, and that matters to me. I appreciate that they stand behind the brands they carry and truly know their products. You can see I've reviewed this place twice before. I usually don't write multiple reviews for the same business unless I've experienced a problem and am giving it another chance to see if things improve. That's not what's happening here. I'm not writing because I had an issue. I didn't. I'm writing because they consistently do such a good job that it's worth mentioning again. When a local business repeatedly earns your trust, people should know. For me, it's an easy choice. I'll continue going out of my way to support Agape Eye Care.

i am visiting from Florida and have a 24 hour drive back. This week I dropped my glasses and…read morestepped on them and broke the arm. I went to Agrape and everyone was as kind and helpful as possible. The doctor himself took my glasses in the back and put a used arm on it and it works perfect. It's not a perfect match but it will get me home and my wife will not have to drive the whole way. I never met these people, I took a half hour of there time and they would not take a cent from me. If I lived here this would be the only eye care place I would go. Steve Lawson Key Largo Florida

I have to cancel my appointment on October 21 at 9:30 (Our…read morephones are out) but the cancelation is a necessary. Sorry this is the only way we can tell you.

I received a very thorough eye exam and ordered two pair of eyeglasses. The Doctor and staff are…read moreamazing and insured the visit was seamless. Highly recommend.

We moved to this area a while ago but haven't had a chance yet to get established with a new eye…read moredoctor. I damaged my glasses right before a big event and stopped by in the hopes that they might be able to help. The staff member who helped us was amazing -- she was so welcoming and kind. I can wear my glasses again and am tremendously relieved. We would definitely go back as patients in the future.

The optometrist is wonderful, but the staff needs work. Our calls do NOT get answered or returned…read more Not sure if we will return there or not. The staff isn't really nice or professional.

I've been a patient here for at least 5 years now. Dr. Gardner is terrific and the rest of the…read morestaff is always great. The selection of glasses might not be as extensive as some of the big chains, but they have more than enough to choose from...and a diverse enough offering for anyone. Dr. Gardner is also very patient with this particular patient (yes...moi). I have been having a difficult time locating contact lenses that I don't hate. I just can't find a brand that doesn't make me want to rip my face off after a few hours. Dr. Gardner is trying EVERYTHING to help me find a good pair of contact lenses. I really like that they use state of the art equipment and are really good at appointment reminders (texts AND emails). They're also great with cancellations; I recently had to reschedule an appointment and it was easy peasy. The facility is super clean and I almost never wait more than a couple of minutes for my appointment. They're efficient, too! Really nice neighborhood place to go for contact lenses, glasses and regular eye examinations.

The new doctor Dr Sweet deliberately falsified a physical finding of his examination of my eyes to…read morestate in his notes I was having a vitreal separation when in fact he found no such physical finding. what he told me was it was his conjecture that I might be having that condition not that there was a physical finding. I went to a retinal specialist immediately and he found NOTHING wrong with my eyes NOTHING. what is disturbing is Dr Garner refused to acknowledge this when I spoke with her.As a result I quit her practice. in truth my experience of her care had been excellent up to that juncture. However her refusal to acknowledge that her new doctor had falsified a physical finding and in doing so nedlessly frightening me and causing me the added expense of seeing a retinal expert. I am severely disappointed in her failure to acknowledge Dr Sweets unethical behavior and properly address it.

This was my first time at Bay Optical in Saratoga and it did not disappoint. Dr. Dobie performed…read morea thorough eye exam and was very knowledgeable. All my questions were answered and she took the time to explain her findings. The staff was also very friendly and went out of their way to help me. Although they had a great variety of sunglasses, I wanted a pair of Maui Jim's. Since I didn't see the pair I wanted, Donna was able to call the Maui Jim rep and arrange for her to bring different styles to the store the next day for me to try on. Donna and Lauren both went out of their way and worked with me to make sure the glasses were covered under my insurance and that they fit perfectly. Thank you for making my experience at great one!! I highly recommend Bay Optical in Saratoga

I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

I have read the negative posts and they are not true. I have been a patient for 11 years. They…read morenever double book my appointments and I have never had to wait. Julie, headline news for you, you are seeing a Dr. who is using state of the art equipment so $140 is a BARGAIN! And Paul, I don't even think you went there because his name is Dr. Ching, not Chang. Dr. Ching is my doctor and he is great. Mr. H, they "cut out" for 15 minutes so the meds they put in your eyes to dilate them can work. Here is the truth of the matter, nothing is free. You get what you pay for. Want top notch eye care? Go to Saratoga Vision. Want the cheap, quick and subpar eye care? Go to someone else. Saratoga Vision will have my business for my life.

I provided script, gave order for brown transition lenses + and paid.. 2024 (?) Order filled as…read moregray which I'm unable to use due to high glare. ,,,,asked for refund. Refund given but told not to return..Yet I did Not make the mistake.....

My husband had an accident and his face was cut and he ruined his glasses. We went to Glens Falls…read moreVision Care and they took him in without an appointment! Very nice, professional staff and Doctor! We don't have vision insurance so we were expecting to pay a fortune. We signed up for their Direct Vision plan at $25.00 per month. We saved over $300.00! My husband had a very thorough eye examination and he bought new glasses. I can't say enough good things about Glens Falls Vision Care. We are now patients for life!

Worst vision care ever I've ever had. After complaining multiple times that something was wrong…read morewith the new glasses they made me, (and told I just needed to get used to them) I finally went to another eye clinic to discover I had a cataract in one eye causing serious loss of vision. It's inconceivable to me that an eye doctor could miss the fact that I had a cataract in one eye. After spending $400 on new glasses they are utterly useless. What a waste of a lot of money. Needless to say, I'm extremely upset with this "vision care" clinic.

I switched to Dr Davison years ago. After returning from a weeks vacation in which I ended up in an…read moreurgent care facility in NC, I was diagnosed with "Pink eye" and given a script which I filled there at the closest pharmacy. Spent the last few days of vacation not being able to use my left eye. Got home and called the office and explained my situation and was given an appointment for the next day. When Dr Davison examined me he told me I didn't have Pink Eye but a very serious infection and had I not called I faced the real possibility of losing my sight in that eye. He gave me an injection of antibiotics in my eyeball, didn't hurt btw, to combat the infection. To stress how serious it was, Dr Davison gave me his cell number and said to call him if I didn't experience an improvement or it got worse. It took quite a while for my eye to return to normal and if I hadn't called him who knows what the outcome would have been, to me that was the definition of patient dedication.

Been going to him for a long time. He's the best around. He's easy to get into, professional and a…read morewonderful office staff