Taking 2 weeks to get my glasses and still dont have them. Frames are pricey and didnt honor the…read morefull insurance discounts. They pick and choose what to honor with the price of the frames. Doctor checks eyes manually. So no air poof for glaucoma test,, he dialates and looks manually, which could be better. They do spend time checking and doesnt rush appointment

My 81 yr old father asked me to write a good review so I am…read more Tom and Ashley were so helpful and enjoyable to deal with and dad said the Dr was very thorough and nice. Highly recommend this family owned business because of their attention to every detail and every customer. Thanks again Ashley!

I was a loyal customer of Consumer Optical in Rotterdam for over 20 years, but after my recent…read moreexperience, I will not be returning. I recently had to reschedule an eye exam due to a family emergency. Despite calling the morning of the appointment to explain the situation, I was told I would be charged a "no-show" fee, and I have now received a bill for $50. This policy was never explained to me, nor was any grace extended for a long-term patient facing an emergency. This follows a disappointing pattern. I actually left this practice five years ago due to an unpleasant interaction with a staff member who was later terminated for her rude behavior. Unfortunately, the culture has not changed; the current staff remains dismissive and unprofessional. Save yourself the time, money, and aggravation by going elsewhere. You will find better prices and far more professional service at a major retailer like Walmart. It's a shame to see a local business treat twenty years of loyalty with such disregard.

Terrible experience. If you already have a prescription and come here just to buy glasses, it's ok…read more But making appointments to see a doctor here is a nightmare. They are overbooked and are bad with rescheduling appointments. Despite calling a month ahead to reschedule and despite calling twice to confirm appointments for my boys, they still told me I had cancelled. They also put a no show fee of $50 if you reschedule. The staff confirms appointments over the phone but their system will say otherwise. I'm very disappointed. The opticians here that dispense glasses are great though.

This has to be one of the best eye doctors in Saratoga county. The staff is super friendly. They…read moreexplain in detail every step of the testing process. They answer all questions with knowledge. I been coming here for many years and it's always a great experience. Another year and another great eye exam. Well done Dr Zieker and Mr Clark.

My care had been good until the middle of 2025 when a new ophthalmologist started working with me…read more Matthew had a poor bedside matter and when i questioned his plan of treatment for possible glaucoma refused to treat me because i didn't agree with him I later got a second opinion that confirmed his diagnosis of glaucoma The doctor with he second opinion showed me pictures of the eye which he described the eye well. Matthew never did. You just had to accept his word for gospel When I called the office on the weekend to get a refill on Simbrinza he called me back and started arguing with me and telling me he couldnt refill because i wasn't a patient anymore even though i described how i had gone back and set up any appointment with Glaucoma Consultants in Slingerlands as he had said to. but he was very combatitive and not at all wanting to listen to me. He had to prove he was right.

My experience with Burnt Hills Optical was excellent! I arrived at the scheduled time and the…read moreoptician immediately started the processes of gathering relevant information and conducting a preliminary examination of my eyes. The results of the initial eye exam were relayed to the optometrist who then refined the evaluation of my eyes, determined the best prescription for me and thoroughly explained the physical condition of my eyes. Burnt Hills Optical can provide any type of lens needed and they have a great selection of frames. I was very satisfied with every aspect of the visit.

Walked in and was greeted with a smile and a hi. Was taken right away. Very friendly atmosphere…read more Knowledgeable staff. Very clean. Great selection of frames. Was in and out in less then an hour. Received the full eye exam treatment. I will continue doing business there. Can't wait for my next appointment.

I've been a patient here for at least 5 years now. Dr. Gardner is terrific and the rest of the…read morestaff is always great. The selection of glasses might not be as extensive as some of the big chains, but they have more than enough to choose from...and a diverse enough offering for anyone. Dr. Gardner is also very patient with this particular patient (yes...moi). I have been having a difficult time locating contact lenses that I don't hate. I just can't find a brand that doesn't make me want to rip my face off after a few hours. Dr. Gardner is trying EVERYTHING to help me find a good pair of contact lenses. I really like that they use state of the art equipment and are really good at appointment reminders (texts AND emails). They're also great with cancellations; I recently had to reschedule an appointment and it was easy peasy. The facility is super clean and I almost never wait more than a couple of minutes for my appointment. They're efficient, too! Really nice neighborhood place to go for contact lenses, glasses and regular eye examinations.

The new doctor Dr Sweet deliberately falsified a physical finding of his examination of my eyes to…read morestate in his notes I was having a vitreal separation when in fact he found no such physical finding. what he told me was it was his conjecture that I might be having that condition not that there was a physical finding. I went to a retinal specialist immediately and he found NOTHING wrong with my eyes NOTHING. what is disturbing is Dr Garner refused to acknowledge this when I spoke with her.As a result I quit her practice. in truth my experience of her care had been excellent up to that juncture. However her refusal to acknowledge that her new doctor had falsified a physical finding and in doing so nedlessly frightening me and causing me the added expense of seeing a retinal expert. I am severely disappointed in her failure to acknowledge Dr Sweets unethical behavior and properly address it.

We moved to this area a while ago but haven't had a chance yet to get established with a new eye…read moredoctor. I damaged my glasses right before a big event and stopped by in the hopes that they might be able to help. The staff member who helped us was amazing -- she was so welcoming and kind. I can wear my glasses again and am tremendously relieved. We would definitely go back as patients in the future.

The optometrist is wonderful, but the staff needs work. Our calls do NOT get answered or returned…read more Not sure if we will return there or not. The staff isn't really nice or professional.

Dr Vaughn is fantastic! He's extremely good at his profession and his staff are absolutely…read morewonderful. They have some very unique frames and I have highly recommended their services to friends and family around the area. Thank you for such great service!

I was referred to Vaughan Vision for a refraction by my Opthalmologist because he felt I might need…read moreglasses (he was right of course I just couldn't see it at the time -lol #lamepun). They got me in really quick, and I was surprised to see they had later evening appointments and Saturday appointments-perfect for those of us who work full time for the insurance we rarely get to use because most doctors don't like working Fridays or weekends either. I got in and out very quickly, my appointment took very little time surprisingly, the office was clean and the staff was very friendly and efficient. Dr. Vaughan was honest, frank, and answered my questions addressing concerns thoroughly and efficiently without making me feel like I was keeping him or boring him (that sounds odd but I've had a few eye docs and even worked for one for a while so it's something I've experienced more than once). After my appointment I was taken to the optician, Nikki (who of course was cool as sh*% because we had the same name), and she thoroughly explained my insurance, and helped me find a pair of glasses that not only looked good on my stupid-shaped face, but had beneficial attributes for me -like being lightweight and not giving me a headache because of where they sit on my ears. I also want to say that their selection of glasses was much better than other places I've been to in the area. They didn't all look exactly alike and their was a variety of brands and styles, and they didn't look like my mother or grandmothers glasses from 1980. I even found sunglasses I liked-which was important to me because I wear them for driving and get migraines. My glasses were ordered and I was out in like an hour from beginning to end. My glasses came in about a week as expected, and they gave me a few extra cleaning cloths and solution that they would refill for free anytime-unheard of in my experience and really awesome for those of us who clean their glasses frequently. This is also where the unique hours really helped me out because I didn't have to take off work to go pick them up! And I know if I ever need them adjusted I won't have to take off for that either. I can highly recommend Vaughan Vision for fast, friendly, and especially convenient service.

I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

Do not get your glasses here. My frames cracked after only 5 months…read more I'm 74 yrs.old and not particularly tough on my glasses. I was cleaning them and noticed a crack. There is a 1 yr. warranty but you have to pay $40 to use the warranty, I've never heard of such a thing. I need to find someplace else to get my glasses. This was my first pair of glasses from Bay Optical. Lesson learned.