I recently had to stop into Agape Eye Care in Malta after my kiddo snapped the arm clean off their…read moreglasses. We do have a spare pair, but the prescription is older and not ideal, so I called Agape on Monday to see what could be done. I spoke with the optician, Gary, explained the situation, and asked if I could order a replacement arm. He let me know the glasses were still under warranty and said, "I'll just order a new frame." Sure enough, he called Wednesday to say it was in. I stopped by after work today and the place was busy. I told the receptionist why I was there and she immediately recognized me from previous visits. Gary was helping another customer, but he saw me, acknowledged me right away, and as soon as he finished up, he quickly swapped the lenses into the new frame and adjusted them so they fit perfectly. And this is not an anomaly. It's consistent with how they operate. I can think of at least two other times off the top of my head when they've stepped in and taken care of an issue without any drama. They just fix the problem. Agape isn't the closest eye care provider to me, but it is the best, and that's why I go there. I trust the advice and expertise I receive. In the past, at another practice, I bought expensive designer frames where you're paying mostly for the name. Some were good, some were not. I recall that on my first visit there ever, when I asked Gary what he recommended, he took the time to ask several thoughtful questions and suggested a brand I had never heard of before, Ovvo Optics. He was actually wearing a pair himself. They're incredibly lightweight yet strong. I've since purchased several pairs and honestly doubt I'll switch brands anytime soon. Interestingly, I later came across an article in a magazine, I believe it was Men's Health or Men's Journal, praising Ovvo frames and recommending them highly. Most of what I read, I had already learned from Gary or experienced firsthand, but it was reassuring to see that outside validation. Agape also carries a great selection of Oakley sunglasses. I've purchased a few prescription pairs there as well. Gary sat down with me and thoroughly explained the different lens options, what each was best suited for, and the pros and cons of each. I initially switched to Agape after my former eye care office was bought out and just wasn't the same afterward. The difference here is noticeable. The staff is friendly, professional, and you're treated well. It's not a large chain, it's a locally owned business, and that matters to me. I appreciate that they stand behind the brands they carry and truly know their products. You can see I've reviewed this place twice before. I usually don't write multiple reviews for the same business unless I've experienced a problem and am giving it another chance to see if things improve. That's not what's happening here. I'm not writing because I had an issue. I didn't. I'm writing because they consistently do such a good job that it's worth mentioning again. When a local business repeatedly earns your trust, people should know. For me, it's an easy choice. I'll continue going out of my way to support Agape Eye Care.

i am visiting from Florida and have a 24 hour drive back. This week I dropped my glasses and…read morestepped on them and broke the arm. I went to Agrape and everyone was as kind and helpful as possible. The doctor himself took my glasses in the back and put a used arm on it and it works perfect. It's not a perfect match but it will get me home and my wife will not have to drive the whole way. I never met these people, I took a half hour of there time and they would not take a cent from me. If I lived here this would be the only eye care place I would go. Steve Lawson Key Largo Florida

There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

I couldn't be more pleased with the service provided by Dr. Ogonowski, Amy and the staff at Troy…read moreVision Center. Everything from scheduling, handling the insurance aspect of my visit, the eye appointment, the time Amy spent explaining the best lens to match my vision, and even the laborious process of selecting the best frame for me. Everything was handled professionally and with courtesy and patience. If you're looking for the best full service vision center in the Capital Region reach out to Troy Vision Center. You won't be disappointed.

the receptionist is extremely rude- Has no class & doesnt know how to treat or deal with people…read morewith respect - I would not recommend going there .Something is amiss

I had the misfortune of discovering that the temple of my spectacles had broken--an inconvenience…read moredisproportionately capable of disrupting one's day! I called them, and rather than offering excuses, they simply said they would try. I took the glasses in, they patiently worked their magic, and, to my considerable delight, restored them perfectly. Wonderful people, remarkable workmanship, and refreshingly genuine customer service. In an age when "replacement" often precedes "repair" in the commercial vocabulary, their willingness to actually solve the problem deserves applause. Great service, great people--most certainly recommended!

Love this Eye Glass Center for the Kids and Myself. Affordable, affordable and Convenient. A…read moreReliable Place for the Family I even recommend this Center to the Capital District area. My husband and his Coworkers have had Starting to attend the center as well with their Family too. I found the place for my people and friends as well. A reliable place to go to take care of your Eyes

I have been a DiNapoli Opticians fan for years but it wasn't until recently I had my annual eye…read moreexam done in Clifton Park . Dr Bob DeLuccia did my eye exam .. and he was awesome. So incredibly thorough ! He spotted a freckle in my eye that no one had ever seen and promptly sent me to the Stuyvesant location for a special high resolution photo to be taken . It was all so easy , and I was relieved to find out that there was no issue . Thorough and kind - Five stars!

Everyone at Dinapoli Opticians is fantastic! The service is second to none. I go to get my glasses…read moreadjusted frequently, and they've never NOT fixed them politely, professionally, and patiently. I've also ordered glasses there, and everything went smoothly. I can't recommend them highly enough!

My whole family comes here and we're consistently happy with the doctor, the eyeglasses, and the…read moreservice. Would recommend to anyway.

I will never get glasses from them again. The technician who ordered my frames was trying to tell…read moreme the reason the frame separated was because of the thickness of my lenses. I have been wearing glasses from age 5 and wore very thick and heavy lenses as they were made of glass not Polly carbon. they are cheap frames,PERIOD! also I feel they over charged me for my bifocals. They asked me for $750 just for the bifocal. According to website stated top of line was $350, the price I paid for middle of the road. CSEA members, make sure you investigate all area of service before you sit down in the chair. with this insurance you MUSTpick out and pay for your glasses the same day. you might have to make a couple trips to to get all information and prices. I know some places will tell you depends on frame and prescription strength. no information up front, MOVE ON!

I am so happy with Dr Maureen Sienko and all the staff at this office. Relaxed, friendly, patient…read morestaff - such a good vibe to this branch of Di Napoli! I felt listened to and seen. And this is not the usual for any middle aged woman dealing with the medical industry. It turns out I have cataracts to deal with and they were awesome at explaining what would be done and made a referral for me to a cataract doctor.

My wife and I spent several hundred dollars on glasses in 2023. I stopped by the store with my…read morereading glasses because the coating is peeling off. I was told by the receptionist that there was nothing they could do for me. I would not recommend doing business with these people, eyesight is far to precious.

I walked in with a new doctor's prescription and 4 pairs of glasses today , prepared to change the…read morelenses on all. The first question the gal asked was do I have insurance. I said no and asked what the average pair of lenses would cost and showed her my script. She did not even look at it and dismissed me saying lenses started at $610, just for lenses. I had the frames. Never even looked to see these were single lenses , not progressives, not bifocals , nothing. I was blown away and obviously made no purchase at DiNapoli.

I sat on my Ray Bans and severely bent the frame and a lens popped out. I walked into Di Napoli and…read moregave them to the receptionist. After only 5 minutes, the optometrist took them in the back with a warning that he might not be able to fix them. He came right back out with my glasses looking just like new. He evened them out so they fit better than before I broke them. No charge at all and he and the receptionist were both very friendly. I would have happily paid $15 but they insisted on nothing. Great little office!!