Dr Brass did my Cataract surgery on December 28, 2021. I couldn't be more pleased. He took time to…read moreexplain to me everything that was going to happen. what I could expect etc. He was very open and honest with me. Practice is very well run, excellent staff today was my last follow up after the Cataract surgery. Right now I have 2020 vision in one eye and the vision is crystal clear. Thank you Dr. Brass. for the care and professional service you all provided! Highly Recommend !! M.Pelletier

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.

The office is ALWAYS late and always re scheduled appointments . The doctors are rushed because…read morethey are over booked and we got rescheduled and the office did not tell me the appointment wouldn't be in the office we normally go to! And was rude at check in because I went to the wrong office. Overall I will be looking for a new eye doctor!

I will NEVER come back to this place. My appointment was at 1:00p.m. I never got put into a room…read moreuntil almost 2:30. And then was left in said room until 4:00p.m. Spent all afternoon there and still left with no answers. The doctors were rushed and all over the place yet I was still left waiting for way long than I should have been.

If you are looking for a good eye doctor in this is the place you should try my wife goes to him…read morefor years and he's a very good doctor he probably won't be there much longer I think he's about to retire but I know one thing is very busy and you need to make an appointment

If you want whiplash go see her. She has one foot in and one foot out the door…read more You can wait 1/2 hour OR MORE and she MIGHT give you 5 minutes IF you're lucky!!!

The doctor is always in a frantic hurry and doesn't stay familiar with your condition even upon…read moremultiple visits. She speaks over you giving notes to her stenographer and doesn't seem interested in your care. She's very unprofessional, lacks compassion and makes the patient feel worse than how they came in. This doesn't feel like health care.

I was very happy with my visit. They got me in quickly, there was no wait for my appointment they…read moretook me right in. Very thorough and they pay attention to detail (which they should).

In my opinion, due to my experience, always get a second opinion with any kind of surgery,…read more especially for your eyes.

Dr. Duffy is very competent but absolutely no personality. Appears to always be in a rush.read more

Dr Duffy is a consummate professional. He's done my cataracts 7 years ago .. never had a problem…read morewith my eyes ...see him annually

IS THERE A LESS THAN 100 STAR RATING AVAILABLE??? I am so…read moreupset and disappointed in the lack of care or concern by the entire office staff. Today was my first & last visit to this over the top unprofessional place. As I was checking into my appointment, I was informed by the receptionist that Dr. Roth does not accept my insurance plan. Wait.. What? When I called to make the appointment, I stated that Dr. Alexander JC Penny Eye Care) was referring me to Dr. Brass (keep this tidbit in mind). As she was taking my info, she asked me who was my carrier. I replied, and also stated that I already checked the website and Dr. Brass was listed. She replied, please call your insurance carrier as sometimes things will change and it may not be accurate on the website. Fair enough. I called, and sure enough Dr. Brass was part of network. So why when I show up today do I have an appointment with Dr. Roth? I already stated who I was referred to and that is who I wanted to see. If you knew that Dr. Roth does not take my insurance, why wouldn't you tell me? Or better yet, don't schedule me with him. Stated that I was really having issues that I was concerned about & needed to see someone today. She continued to say that Dr. Roth does not take the insurance--if I really wanted the appointment, I could have it and pay out of my pocket. Or, she said, you can come back tomorrow to see Dr. Brass. NO-- I took time off of work TODAY, because today was my appointment. They would not accommodate me. She asked me if I had asked Ins carrier if Dr. Roth was in network. NO-- because I thought I was seeing Dr. Brass!!! Another woman stepped in and stated over & over the same thing (as a 3rd listened through the sliding window) Then a 4th stepped out from behind the office & was just as rigid & rude as can be. When I asked again, why would you give me an appointment with a Dr that does not take my insurance? She stated, we typically tell you who you have the appointment with, so you can verify with your carrier. My response was, yeah, operative word there-- typically. As you DID not tell me or even lead me to believe I was not seeing Dr. Brass. So I left in tears and very angry with the treatment I just incurred. My parents, who were waiting to bring me home, as I was told I could not drive after the appointment, saw how upset I was. They promptly drove me to their Dr. I spoke with a very professional woman- who CHECKED my coverage for me and gladly made an appointment for me. Yes, I have to take additional time off for the appointment. Which truthfully, I would have done to see either of your Dr's- but the simple fact that all 3 women were so indignant to think that I implied any miscommunication on their part-- that I will NEVER again step foot in there. I will make sure I tell EVERYONE who ever asks about my eye care to stay far away from you. I also called Dr. Alexander's office and suggested he choose a professional practice in his referrals.

On June 9th 2016 I had cataract surgery on my right eye. I found the office staff, and everyone…read moreinvolved with my care, to be professional and very pleasant, even when I was late for an appointment (oops). And yes, the thought of having surgery done on my eye, which you obviously can't shut, turn and look away, is a bit unnerving. Although Dr. Brass gave re-assurance that all would be well, nothing could have quelled the fear of eye surgery, in my mind anyway. But after having researched his track record, I knew he was probably right. Besides, you gotta do what you gotta do. The surgery went far better than I expected. It was all over in a blink (pun intended), and I was back home within 4 hrs from when I had left. I returned on Dec.19th to have the other eye done. This time my whole perspective had changed. It went just as well as the first, but with far less apprehension on my part. Although I am glad that humans have only two eyes, if we had a third, I would certainly have it's surgery done with this group. Oh and BTW, they have their own surgery center. Which I found, in my research, to be far easier and less expensive (due to insurance issues from what I was told by my company's HR dept.) than operations that are done at hospitals.

This is the most disrespectful medical office that I have known. My husband had cataract surergy by…read moreDr. Wang. His first day-after-surgery follow up was a 9:30 in Albany office. He left there at 11:06. Second follow up after surgery was Clifton Park. He had a 9:50 & did not leave until 11:38. You are brought in by a tech who does their thing. Then wait for the doctor who sees you for 5 minutes. This is called GREED. Pack them in, make them wait so thr dr. makes money. Disrespectful to patients.

The only good that came out of my experience with this office is the surgery by Dr. Feldman. Every…read moreappointment that should take 5 minutes to dilate eyes. wait 15 minutes then 5 minutes to check, takes 30 minutes or more to wait to be called, 5 minutes to dilate and wait an hour or more to be called back to room for Dr to spend 5 minutes looking at you and walks out without asking if you have questions. The office doesn't call you back when you leave messages. Doesn't call you when appointment gets canceled and you show up. expect to spend your whole day there! I will never forget back again!

I am so happy with Dr Maureen Sienko and all the staff at this office. Relaxed, friendly, patient…read morestaff - such a good vibe to this branch of Di Napoli! I felt listened to and seen. And this is not the usual for any middle aged woman dealing with the medical industry. It turns out I have cataracts to deal with and they were awesome at explaining what would be done and made a referral for me to a cataract doctor.

My wife and I spent several hundred dollars on glasses in 2023. I stopped by the store with my…read morereading glasses because the coating is peeling off. I was told by the receptionist that there was nothing they could do for me. I would not recommend doing business with these people, eyesight is far to precious.

Fast kind, considerate service from the doctor. I feel well taking care of any of my eye issues are…read moreaddressed by this doctor. Thank you.

Dr. Loccisano is one of the most considerate ,upstanding Dr. in the capital district. He goes…read morebeyond with his patients and gives them 110 per cent of care. Dr. Loccisano is very efficient, thorough and takes his time with his patients. My review is not just to say he is a great Dr. ,but I want to add he is a wonderful, selfless human being. If I could rate him 1-10 I would give him 1 million.