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    Guilderland Vision Care

    3.0 (6 reviews)

    Services - Guilderland Vision Care

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Empire Visionworks

    Empire Visionworks

    2.8(31 reviews)
    0.2 mi
    $$

    This is not the first Visionworks store I've been to…read more The website gives the impression of an actual Dr. being present onsite, which is false. This is a series of exams given by a tech, sent to a Dr who then has a video conference with the patient. While writing this I overheard the Dr is onsite during the week only. They need a better scheduling process through their website. Frame selection is good. Nice variety. Some high quality choices. Atmosphere wise, unnecessary attitude from staff. One woman came from the back, basically reprimanding another employee, who from his responses to her, is still learning parts of the system. Then, because I wasn't using a tray for frames, they curtly told me, scolding me, that the trays must be used and I shouldn't put the frames back. When I told them it's because they want the frames returned to the correct pricing (shelf) they relented a bit and said most people aren't aware enough to do that. I don't care for the assumptions and speaking down toward others. Next time I'll bring my mother elsewhere for her exam and eyeglasses.

    I made an online appointment, visionworks texted and emailed everyday for four days to remind me of…read morethe appointment. I arrived ten minutes early to be cheerfully told they were just getting to the appointment that was scheduled for thirty minutes earlier and I should expect to wait at least N2.5 hours to complete an eye exam. Are they insane?? Why would I wait that long to start with and secondly what f you can text me every day to make sure I'm not going to be late you easily text to let me know your schedule is hosed and either reschedule or come in later. I wanted a whole Saturday afternoon to be at this appointment. It's no wonder you have a 2 star rating!! Horrible customer service, will never be back to this location. Complete waste of time and rude sales people. Avoid at all cost!!

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    CJ Sabatini Opticians

    CJ Sabatini Opticians

    5.0(4 reviews)
    0.3 mi
    $$$

    There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

    Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

    Guilderland Vision Care - optometrists - Updated May 2026

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