This is not the first Visionworks store I've been to…read more The website gives the impression of an actual Dr. being present onsite, which is false. This is a series of exams given by a tech, sent to a Dr who then has a video conference with the patient. While writing this I overheard the Dr is onsite during the week only. They need a better scheduling process through their website. Frame selection is good. Nice variety. Some high quality choices. Atmosphere wise, unnecessary attitude from staff. One woman came from the back, basically reprimanding another employee, who from his responses to her, is still learning parts of the system. Then, because I wasn't using a tray for frames, they curtly told me, scolding me, that the trays must be used and I shouldn't put the frames back. When I told them it's because they want the frames returned to the correct pricing (shelf) they relented a bit and said most people aren't aware enough to do that. I don't care for the assumptions and speaking down toward others. Next time I'll bring my mother elsewhere for her exam and eyeglasses.

I made an online appointment, visionworks texted and emailed everyday for four days to remind me of…read morethe appointment. I arrived ten minutes early to be cheerfully told they were just getting to the appointment that was scheduled for thirty minutes earlier and I should expect to wait at least N2.5 hours to complete an eye exam. Are they insane?? Why would I wait that long to start with and secondly what f you can text me every day to make sure I'm not going to be late you easily text to let me know your schedule is hosed and either reschedule or come in later. I wanted a whole Saturday afternoon to be at this appointment. It's no wonder you have a 2 star rating!! Horrible customer service, will never be back to this location. Complete waste of time and rude sales people. Avoid at all cost!!

There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

Dr. Hall was great for an examine…read more However don't buy your glasses or contacts there. Prices are exorbitant. You can get frames and lens filled at significantly cheaper prices either online or in Troy/Albany or Rutland or Saratoga Springs.

My husband raved about Dr. Hall so I decided to give her a whirl. Without question the best eye…read moreexam I've ever had. Aside from that it was one of the best experiences with a medical professional. The doctor was through, knowledgeable, personable, efficient. She was exceptional. The office is clean and visually appealing. The office staff are fantastic. Finding an attractive pair of glasses can be up there with buying a bathing suit. It isn't fun and you can really walk out hating yourself. Sarah, who handles the "front of the house", actually pulled some glasses for me to try on and she hit it out of the park. Great service. Nice people. Top notch.

Gave a very thorough eye exam. Explained what my eye exam showed. Friendly service, Dr. Vaughn as…read morewell as each of the receptionists. Limited hours at this office so must plan ahead.

I've been going here probably for three-ish years and it's honestly the best eye exam I've ever…read morehad. I've had glasses for 15+ years and I've had lasik so I've been to many eye doctors.

I've been a patient of Casey Vision for over 10 years. I have a wacky prescription and have been in…read moreglasses since kindergarten. For years I went to discount and mall optometrists but never again. It wasn't until I had a really well-made pair of glasses from Casey's that I realized what I was missing. They are definitely on the pricier side but you get what you pay for. After a thorough exam a different person helps you select the right pair of frames. The folks who work there have a good eye for style and know what frames will work well with your prescription and your face shape. If you have a tricky script, are looking for high quality or are just plain fashionable, Casey Vision is a great choice for glasses.

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.