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Taco Bell

1.8 (54 reviews)
Open • 9:00 am - 12:00 AM (Next day)

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cars behind us honking since they were taking forever upfront
Gigi D.

i always go to taco bell, and there's usually no problems. but yesterday was DIFFERENT. yesterday it was about 12am when i went to taco bell right after the paranormal circus in rockaway so a lot of people wanted to get taco bell after because it was only 2 mins away. we were behind 2 cars and when we were ordering our food this guy said to wait a moment and so we did, but it was about 5 mins now so we asked and he said to wait again. at this point there was 3 cars behind us and 1 of them even started to honk at us. finally we ordered but it still took 10 mins to even get our food. before this we guessed that something must've happened upfront because the cars infront of us were not moving. at one point this guy that was a assumed door dash driver asked for the order because it said it was ready on the app and the drive through person didn't give him it even though the guy could see it in the back. he got mad and said he was going to report the store. when we finally moved up the drive through worker went on the phone as we already payed and we could see our food on the table, so it was cleary ready and the guy could give it to us but he remained on the phone until he was done and then gave us our food. i was confused because why couldn't he have just gave us the food instead of waiting for his phone call to be over. then when we left i started to eat my nacho fries and there was a weird goo on it. i always have had a good time with this taco bell but clearly not this time. i wouldn't go again with all this disturbance.

Paul yelling at me
Antonio R.

I encountered a truly unfortunate experience at Taco Bell 321 Route 1,5 Wharton, NJ 035255. The worker, who was supposedly the manager of the store, showed me very disrespectful behavior. The incident happened in full view of the surveillance cameras and should have been caught on tape. I was also verbally harassed, and this should be documented as well. This event left me in tears and was definitely one of the worst experiences I have ever had. On May 15th, 2023, at around 1:30 pm, I visited Taco Bell for lunch. When I got there, nobody was at the counter by the two registers, so I went straight to an automated machine. Apart from the two of us, the restaurant was empty inside. However, quite a few cars were waiting in the drive-through for their orders. Despite my attempts to use the ordering machine, they were unsuccessful, so I decided to go up to the counter instead. A young lady working in the kitchen asked me to hold on while she finished what she was doing. After a brief moment, a man peeked around the drive-through corner and loudly instructed me to use the kiosk. When I explained that I needed further help, he vanished quickly without offering anything else. Once more, a woman instructed me to wait. This guy then advanced in my direction from the drive-through and gestured toward the kiosk, saying loudly that I should use it. As I tried to explain my difficulty, he bluntly told me the machine was there for a purpose and that I should be using it. Unfortunately, he disregarded my point of view and talked over me when I tried to explain why I was having difficulty ordering. He demanded that I stop talking and then said he'd teach me. I pointed out that I was the customer here and thus should be treated differently. Refusing to back down, he claimed it didn't matter; In order to place my order, I had to use the machine since the person at the counter was unable to help me. I inquired why there were two registers, and he shouted, saying that I should have figured it out myself. Gathering my belongings, I stood to leave, but he increased the volume of his voice. Not tolerating this kind of behavior, I calmly said to him, "I expect to be treated with respect as a customer. His reply was that he didn't care at all - so I politely asked him to leave me alone and requested someone else take my order. He kept hurling insults at me, which made me think that if I revealed I was a retired veteran, he might have some sympathy. Unfortunately, that wasn't the case, and he said he didn't care, suggesting that as an FBI OR veteran, I should be wiser than to expect anything different. At that moment, I felt so disrespected. When I requested to speak with the manager, he claimed he was the manager and refused to give me his name. To make matters worse, someone else had to come over and take my order because of the rude behavior of this person. I asked the individual who stepped in to take my order for the rude employee's name and was told it was Paul. Paul shouted at me even after I got my food. He clearly stated that he didn't care about me being an FBI, veteran. He also went to the extent of laughing and saying asking for his details was futile. I tried getting him to stop multiple times, but he kept on hurling abuses at me in an extremely loud voice. Eventually, it became clear that nothing would happen to him for his actions. I am a veteran and have done my duty for the country, deploying to Iraq 3 times, yet this experience is simply unacceptable. The Taco Bell staff had no respect for me as a customer, and this cannot be tolerated - it's not an acceptable policy. As someone who has always been appreciative of the respect and appreciation that this organization has shown towards veterans, I expect higher standards from those representing it. I hope such an incident does not occur again. The picture captures the fact that he was yelling at me and how scared I felt - it was all visible in his expression. It was an intimidating incident!

Taco Bell of Wharton
Bill M.

Hey there's a brand New Taco Bell in Wharton now. So I went over there to check it out and I totally liked what I saw so far. Had them prepare me up some Crunchy Beef Taco Supremes and they were outstanding so I figured I'd order a few more for the road, you know strickly for research purposes. These Reviews don't write themselves ya know. Sometimes I bet you wished they did though, but where's all the fun in that? Huh? Anyhow, obviously it's just freshly opened so it's clean as can be inside and the training staff seemed to do a Stellar job as the Service here is nice and friendly. I'll be working quality control and doing what I gotta do, let's hope they continue to do their part. So Good Luck to the New Taco Bell. Come and Get Your Munch On!!

Nehali S.

Ok, I've already been here 4 times since the grand opening. Taco Bell is seriously my life, so when I found out it was coming to Wharton, I literally jumped for joy! They have always gotten my order correct, and the employees here are super kind and accommodating (not your typical fast food workers that get super annoyed fast). The inside is obviously super clean since it just opened. I also love that they have a drive thru when my butt is too lazy to go inside. Fun fact: they are bring nacho fries back in a few weeks. Thank god!!

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7 years ago

Horrible customer service. Very Rude and unattentive. Definitely won't be coming here anymore.

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“Staff: super nice, patient Environment: clean for now Food: yummy!”

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