BE MINDFUL OF YOUR BILL. I used to take my family there often until the waitress made a mistake. One day we went there and ordered our usual, bandeja paisa (rice was split as if it sat in water after cooking) for me, pata burger (can't mess that up) for my wife, salchipapa for my daughter and an arepa con queso on the side (cheese wasn't even melted and was half cooked. All the times we've been there (since my oldest daughter was 1 and she's now 5) the waitress always asked if my daughter wanted the condiments on the side (being conscientious the food was for a child) and we always said yes.
This time, being a different waitress from the usual one, didn't ask. So she brought the salchipapa drenched in ketchup and mayonnaise. My daughter was not going to eat it and we immediately told that to the waitress. Who which at this point is trying to persuade my child to eat it or us take it home. So after some back and forth she brought a new plate with no condiments.
Although the food was subpar and it wasn't the first time. We chucked it to being a weekday and probably not the usual cooks.
However, when we were done and got the bill, I noticed that there was a "gratuity" charge for the amount of the food that had been replaced for my daughter. This "gratuity" charge was not gratuity because I was being taxed on it.
I tried to ask for the owner and the waitress told me she was in Colombia and at the moment a "cook" came out very confrontational asking me if there was a problem. I proceeded to tell him that I was being taxed on the tip and he tried to explain to me that it's a "tip" that I can choose not to pay. BUT I WAS BEING TAXED ON IT! Meaning that it was not optional, it was NOT a tip and what if I wanted to give more OR less of a tip (considering the quality of food I received and paid for). After getting back part of the money I was being forced to pay, the "cook" proceeded to tell me to not ever come back and if I did, he was going to kick me out!
WHO DOES THAT! WATCH YOUR BILL! YOU MAY BEING FORCED TO PAY FOR "GRATUITY" WHILE YOU THINK ITS "OPTIONAL ON THE BILL" AND YOU ALREADY LEFT A TIP ON THE TABLE!
I KNOW WHAT OPTIONAL IS AND THAT IS WAS NOT...SPECIALLY WHEN ITS TAXED.
Save yourself the aggravation and the subpar quality food and go to a better restaurant. There are plenty to choose from on that strip! read more