I waited for over a year to go back to this taco bell. I recently, about a year ago, gave them one star. But we went last night and got KFC for dinner. The staff was very polite and helpful and nice. The chicken was fantastic, the mashed potatoes were NOT watery like they usually are. They were very good. The cole slaw was good. We will be back. Cudos to them. Keep up the good work. The inside of the restaurant could use a bit of ambiance. It looks like a prison lunchroom not that I would know what that looks like. But it needs to be perked up some. read more

Lets face it, Taco Bell is my go to place, or used to be. Can't afford to eat out there and KFC is ridiculous. Maybe someday you people will do the right thing and get back to basics and not have all the other garbage which takes away from your prime offerings. read more

The food options here in West Branch aren't so good. The Dorito tacos with beef and cool ranch Dorito tacos with chicken were paper thin. I had to check if there was any meat in it at all. Fell apart, the shells were stale. The bean burrito wasn't as good as it used to be. The cantina chicken wasn't too bad. Ordered the 5 piece chicken tenders with honey mustard and BBQ sauce. $11.20 Not much options open for a Sunday sit down spot here in West Branch. Downtown options weren't much better than the fast food options by the freeway exit, so we are here. There wasn't enough chicken tender, so they gave is some random mishmash: 3 tiny chicken tenders (small as my pinky) and a half cut chicken tenders sandwich. Otherwise it's a half hour wait for more tenders. The tenders for the chicken is better than the pinky finger tenders or the nuggets. The nuggets are dark meat and aren't for me. read more

This is a combo KFC and Taco Bell. The employee who was taking our order seem distracted and doing other things. There were no kiosks to order food at this location. His distraction was a bit offputting. The restaurant was very busy, probably due to its location. The food tasted typical of a fast food restaurant. The bathrooms were rather dirty and unkempt. Nothing spectacular about this location. It's great if you're looking to get a little bit of both at one restaurant. read more

Taco Bell / KFC - Fried pickles, black bean crunch wrap, mashed potatoes, coleslaw, cheesy bean and rice burrito, Mountain Dew Baja blast - Fast Food Near Me - West Branch, Michigan

This is a Taco Bell/KFC. We ordered food in the drive thru. Chill cheese burrito, double decker taco supreme and taco supreme. Burritos were cracked from folding them without being warm, chili cheese was dried up with the cheese not even melted. Double decker was literally falling out of the paper, dried up refried beans that was but on the middle of the taco (which makes sense because they were too dry to spread) and cold stale shell. Food was so bad we turned around and got a refund. The manger couldn't help me, a staff member did, because the MANAGER was MAKING THE FOOD. Most disgusting Taco Bell food I've ever had, I would not feed my dog this. read more

It was good kfc practically perfect, but the Taco Bell burrito tortilla tasted like cardboard and the Baja Blast tasted weird recommend the kfc don't recommend the Taco Bell read more

I didn't get names, but everyone working the night of 6/26/25 was doing a great job. They were flexible and went the extra mile for me and my sister even when it was super busy in drive-thru and lobby. They handled some rude customers with grace and were putting out food quickly given the circumstances. Shoutout to this Taco Bell!!! read more

Today we stopped into Taco Bell in West Branch, Michigan. I ordered three crunchy Tacos... they had lots of lettuce and cheese, but hardly had any meat! Probably a tablespoon of meat for all three Tacos. read more

Drinks are just disgusting, service is terrible takes way too long to get order, bathrooms are also disgusting they say they check every "30 mins" sure doesnt look like it. I dont recommend this place to anybody off the freeway. Also, food is not the greatest. read more

Kind of surprised by the other reviews. I frequent this location as they are the last place open for a quick bite to eat and the worst issue I have had is them forgetting sauce or napkins. No big deal. Food is always good and so is the service. read more

horrible service gave us five cheese sauces forgot to give us our fries gave us another cheese sauce with our fries

Ordered a tostada, add beef and tomatoes. It literally had beef and tomatoes, nothing else.

They are con artists here don't go. I ordered through the app for delivery. They didn't provide the majority of my order then refused to redeliver without me placing a new order. They expected me to pay twice for what I didn't receive and pay new delivery and tip costs. They are thieves, save your money and get real food from one of the local restaurants. Don't let these con artists steal your money like they did mine. read more

Hey Taco Bell let's get with it and do a keto mex bowl!!! We love your food but isn't it time to Contribute to healthier eating? The staff at this location are professional and very nice. read more

Will not order from here again because 95 percent of the time they can't get an order right. We gave them numerous chances and they always mess something up. read more

What an absolute joke. Never again.. employees outside taking orders on a limited menu. Didn't even know what an item I asked for was. Don't even get me started on the length of time waiting for food. read more

Super busy for the holiday weekend. Drive thru wrapped around the entire restaurant. Appears to look busy inside as well. We waited a little while in the drive thru but it was expected. Thank you to the workers for great service to kick off our independence weekend read more

From the beginning of going to this tacobell the customer service was horrible. The person on the mic was very rude and then when I called to talk to the manager about his associates and how my food wasn't even cooked and was wrong. The manager wanted to argue that it was right and they had just made it. I will never go back there again and will tell people how HORRIBLE they treat their customers. read more

Cmon you guys know what you are getting from taco bell and from this one in west branch it's even lower quality that's for sure

Went there with wife and son on trip through the area. They had a chalupa box, the chalupa they came with the box was the chalupa supreme, I asked if I could get it switched to nacho cheese style. They said they don't have that, I said ok, the cashier called a supervisor just to check, the supervisor comes up and says they said that the nacho cheese chalupa was NEVER an option! I assured her that Taco Bell absolutely had a nacho cheese chalupa in the past. She kept arguing and insisting that It was never a thing and pretty much acted like I was stupid to the point where a customer behind me insisted on paying for our $15 dollar meal. It was a shift manager with glasses, we went there Saturday May 11th at around 12:30. We ordered three chicken tenders and famous brown on the 2 for $6, a chalupa box chicken, with nacho cheese(they charged me the 50 cents she insisted on charging me even after in took Of the sour cream) and two frito burritos. So after the entire public embarrassment of a shift manager trying to claim you've never had nacho cheese chalupas and pretty much calling me dumb and charging me the 50cents which was fine, when I got to my seat, there was no nacho cheese on my chalupa. Insulting to say the least, and intriguing that the customer is supposed to always right, except when the customer is right and the management is ignorant in the topic? read more

Huh after reading the reviews im confused. The Server and service were great. Really good service actually. It seemed clean and maintained . Lucky us no food poisoning. After reading the reviews, I don't think I'd go back. read more

The lady in the drive view screamed at us, said there was no mild sauce(but there was), and also forgot half of our meal. very disappointed.

FOOD poisoning!! My coworker got violently ill after eating there one day. We won't go there anymore. The uniforms that some employees wear are so filthy, I'm sure it falls into people's food. If the managers let the employees look like that, I'm sure they don't keep the restaurant clean either. I know it's fast food, but come on. If I could give zero stars I would. read more

no breakfast what kind of Taco Bell is this I expect to eat all the things that are listed on the website. not satisfied

I have gone to the taco bell in westbranch twice in last two weeks and they have never got my order correct the drive up girls get it right but I get to picking it up and its been wrong twice this,really needs to be resolved because I know of noone who likes getting a incorrect order read more

This place is iffy. Sometimes the service is admirable and others it is deplorable. At times the drink station is sticky and covered in discarded napkins and straws and other times presentable. Most often the dining area is filthy and tables not cleared or cleaned. Odd, the staff has time to socialize and complain but no one to empty overflowing trash receptacles. Food is inconsistent and criticism is scorned. No excuse to allow a eatery to be in such an unsanitary state. read more

Look, I like me some Taco Bell once in awhile. I imagine that it's not all that difficult to take an order, push some buttons and send the food out the window. Ummmm, I was wrong. The children they have working here completely screw around, laugh over the intercom and ask you to repeat your order several times. "Soft taco supreme and a the number 3 with hard tacos and a Pepsi." I won't bore you with the conversation but it was a lot of repeating, asking for clarification, a male coworker joining in, laughing and complete annoyance. It continued at the window so we drove off, didn't pay and left our food. In case the manager gives a shit it was on Sunday, August 17th at 2:45pm. Fire those two. I'm embarrassed for you if this is your franchise. read more

Usually enjoy Taco Bell. Went specifically wanted to try the nacho box. So disappointed-chips were small scraps like you find in the bottom of an old chip bag. Toppings were sparse and just dumped in. Had to wait some time for order. Will continue to go to Taco Bell but pass on nachos. read more