I remember liking Culver's more, but for the price it isn't worth it. The website doesn't have a dine-in option for ordering online, so we used it to figure out our orders bc we find the menu confusing. We ordered after one person and were given a number. The wait was reasonable. The cheese curds were great. The burger was fine, but I find the bun too fluffy. The shake was extremely icy and was thrown out after a few bites. I'd much rather find a 5 guys or even Dairy Queen next time I want a burger, OR I'll hold off on a burger craving til in the vicinity of In-N-Out for the best experience. read more

Culver's - First custard shake = horrible - Burgers Near Me - West Branch, Michigan

I've heard a lot people mention Culver's as an alternative to the Big 5 (McDs, BK, TB, KFC and Arby's) While it was a nice break from other fast food, it's way overpriced, probably due to its overhead and marketing. We stopped here enroute to the bridge, and just wasn't impressed for all the rave reviews. I mean it is fast food, so I wasn't really expecting it to be spectacular or served on a silver platter, but so many seem to brag about it, when it's comparable to a west coast Fatburger. The location is very clean, the employees are friendly and helpful, but also seem to give you "the look" of like "haven't you been here before?" (When we haven't) We have stopped in a couple of times and made it a point to try some different items. Price is substantially above the Big 5, we're just sick of the Big 5 and spent the extra $20-$25. It's probably good for some, but not for all. We generally don't eat a lot of fast food anyway, so I hope not to turn others off. Just be warned you'll pay more for food at all their locations, and it's not much different than other fast food for the higher price. Their Butter burger was tasty, fish sandwich ok, chicken sandwich is a chicken sandwich and soggy fries. read more

They were mean to each other and took 15 minutes for 2 1 scoop ice creams but the food was so good!

Love Culver's in general but this was most positively my worst drive through experience ever. There was apparently a tour bus which somehow slowed the drive through lane to a standstill. We were trapped in this lane while additional customers gave up on the drive through and went in for service. We were literally there for 45 minutes but figured if we waited it out we would still get a good meal... No - Our burgers were not warm and our concrete mixer was melted. How did I get cold food and a melted mixer when a good 15 minutes of the wait was after I paid with the Culver's sticker on my mirror? Unacceptable!!! read more

Food is good very slow service and after they deliver your order your on your own it wasn't like that when they first opened a person would come by your table and ask if you needed anything and they would wipe the tables mow.i have to clean my table with my sanitizer. And good luck asking for a take out container you have to push your way up to the counter to get someone's attention then someone has to go back to the kitchen to get the container. Then they ask for a tip? Are you kidding me? read more

Order was delivered to table (3 people) with no chicken tenders. I would give more leeway except when I went to the counter to get them, I waited another 10 minutes. Heard one of the gentlemen at the counter ask about 5 minutes in ask how the 4 count chicken tenders are coming... the response was "Oh shit"! Trying to give grace as no one there seemed over 21 but c'mon... they did give me coupon for a free meal and extra tenders but I didn't get to eat them with the fam which is mostly the point. I'll give an extra star for the courtesy and extra tendies. read more

Just stopped here for an afternoon treat. I was politely greeted the moment I walked in the door. I enjoyed a Reese's peanut butter concrete mixer. Clean restrooms and dining area. Employees were cleaning the floors and tables during my visit. Free WiFi. I would return. read more

Culver's - Concrete mixer. - Burgers Near Me - West Branch, Michigan

I ordered a double burger with everything, no cheese & small fry through the drive thru window. What I ended up with was a cold small fry and a cold double burger with nothing, just two cold patties. No ketchup, mustard, lettuce, onion, nothing. It was disgusting and all for $10.90 cents.... read more

We stopped in West Branch on our way home. The grilled chicken sandwich exceeded my expectations. Juicy and loaded with lettuce and tomato. The real winner was the concrete mixer, I get a chocolate concrete mixer with chocolate cake and fresh cherries and in my own town, they rarely get it right, giving me wild cherries, resulting in a re-order. Aurora, at the window in the West Branch location took the time to clarify which cherries I wanted and my order came out perfect. Well done! read more

The 2 rating included the 1 star service, the food would be a 4Culver's is always quality food, especially for fast food. The West Branch Culver's was as expected. The service, however, was sub-standard. Several who ordered after us had their food and finished before we received our order. We ordered to go, it seemed they served those who at in the restaurant much faster. Additionally, we ordered inside to go. There was no good place to wait, and we were told to move to another area, claiming we were in the way. I feel it was the fact that we were more visible and could see the way they processed their orders. Perhaps we'll try Jersey Mike's next time. read more

Came around 6:30 on a Saturday evening. Line to order was very short. I ordered a chicken-cashew salad, which came not long after I sat down. The salad was decent. The lettuce (which I took to be prepackaged mixed greens) was fairly fresh, the cashews crunchy and chicken bits tender. I had honey mustard dressing, which may not have been an ideal choice, though I wasn't entirely certain what other choices were, since when I asked the counter clerk what kind of dressing they had he rattled off the longish list so fast I couldn't make out much except an occasional "vinaigrette". He ended with "honey mustard," and I just took that. It was little pasty and quite sweet, but it served its purpose. I guess I can sum up this Culver's the same way: it served its purpose. read more

I have waited almost 3 months before returning to this Culver's. I go to Culver's ALL over the place and have never been to one this bad!! Even the regional manager could not get the order right. Are fries really that expensive that you get 6 to 8 of them in the bag they come in? And if every order is suppose to be cooked fresh then why was my husbands and mine cold? I like my fries hot. If ever there was a Culver's that should or would close I could see this one doing that. There was only one other couple in the dining room the day (Tue) and time (4:30) we were, we will not be back. Please don't suggest for me to write to your email as you do others, instead of automated answers your customer service should be addressing people one on one. read more

I waited over 35 minutes for my drive through order. I went inside twice and was told they would bring it out when it was ready...smarty attitude and not even an apology. read more

I'm a sucker for Culver's. It was hard walking into this place because it is laid out exactly like the one back home. If I squinted my eyes I could imagine that I was still home. But you know culvers is always dependable you can get hamburgers chicken sandwiches were my favorite the breaded pork tenderloin. Always has a nice clean eating area and enough staff to get the job done. They probably also have the most efficient drive-throughOf any fast food place. They always have a plan to handle the volume read more

We came here on a Saturday around noon. There was a long line but it moves quickly. If you haven't been to a Culver's before it is a regional burger chain that also offers chicken and fish sandwiches and desserts. Everything tastes fresh and the burgers are excellent for fast food. They have crinkle cut fries which are amazing. We tried the chicken tenders and they are really thin and crispy, which may not be my favorite style, but still good. I didn't try any ice cream this time but it looks worth coming back to try it. This location has a clean appearance and they take pride in the flowers outside. read more

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As to say about all Culver locations, the food was fresh, out to the table within minutes of us ordering and just delicious! Great location!

Update: We did make contact via email and never received a response; exactly as expected based on the initial encounter.

Was so excited to have Culver's in our area! It's not the fastest for sure, but we overlooked the hour wait times in the drive through, and the messed up order's, because the place was new. Well the other night was the last straw. My husband and I both watched the girl making our frozen custard drop it on the door, the drive through girl chastising her, and then the drive through girl picked it up off the floor and tried giving it to us. So disgusting! If they are willing to do that with customers watching, what else is happening that people don't see?!?! I guess we'll save money by not going there. read more

Worst Culver's ever. Burger patties were burnt, dry and cold. Took way too long to bring out food.

The culver's in Ohio by the zoo is the one I usually go too. I think this one is new and needs a little work with the cooks. However I do like the fancise read more

We stopped here on our way to Traverse City. Never been to a Culver's, so wanted to try. Very nice employee took our order. It was very busy, about 5 or 6 people in line; in front of us. We did get order in a timely manner for as busy as it was. Our burgers were small (to say the least). They were like char-burnt all around the edges. Tasted more bun, and everything else on it than burger. We were so disappointed after seeing all the commercials and hearing "how awesome" Culver's burgers are. The fries and drinks were good. read more

Great food, but so darn slow! Don't come here thinking "fast food" because there is nothing gay about it. read more

Culver's - Lined up in the drive-thru, plus six waiting, including myself. - Burgers Near Me - West Branch, Michigan

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Your manager Colleen needs to be fired immediately!!!!! She made such a scene today at this young lady, who ordered a drink! They gave her a water cup instead of a drink cup and Colleen stormed over screaming at her. She refused to listen to this young lady and ignored her receipt! FIRED! What an embarrassment to this company! She also refused to give her name but other people working there yelled out her name. THIS LOCATION NEEDS CORPORATES INVOLVEMENT. Avoid!!!! read more

Burgers were great - pretzel bites were lacking salt and thin cheese! Not bad overall.

My first time ever at Culver's my fish tasted like pure grease and my malt was like water. Don't think I'll be back !!! read more

Doesn't seem to keep up with Culver's as I've had In Wisconsin. Not sure why maybe corporate location? It's just not that good here.

Great food but extremely SLOW. They don't allow order ahead so plan for a 30-45 min stop

This Culver's is insanely slow and extremely disappointing to say the least. We waited 45 min and they didn't give us two of our child meal drinks (thought they would be in the bags- apple juices) and then they messed up both of our sandwiches- which were BASIC and had nothing added or taken off. If I could give it zero stars I would. read more

Fantastic place to eat if you wanna wait in a 40 minute line followed by 20 minutes of waiting for your food. I tried it 3 different times each time was the dane read more

On our drive home from West Branch we decided at would give the local Culver's a try. We had to pull over to wait for our food with a number. No big deal. This is typical for Culver's. Once we got our food, we realized there were no sauces and the burger was made incorrectly. Again, no big deal other than that the order was right on the slip but incorrectly made, it happens. My husband takes the food in and the guy at the counter acts as though we were inconveniencing him. No apology. Once we got the food to the car again, the burger had been made incorrectly a second time. We just lived with it at that point. I would not return to this location. read more

If I could give a 0, I would. The food was fine but the customer service was pitiful. We were towing a trailer through the drive through so we were told to pull around to make room for others and our food would be brought to us. Well god forbid, Sandy Cheeks was sent out to deliver our food and she was barking up the wrong tree. She went so far to call us "stupid idiots" when it was HER coworker that told us to park there. She was complaining it was "too far off a walk" for her poor 'hurt' ankle. Like girl, get someone else to walk the food out if it's really that bad. I even walked inside to help her carry the food and she was STILL bitching. My momma raised me right so I kept my mouth on my concrete mixer and told her to blame it on her coworker. WOW has customer service gone down. read more

Portion sizes shrunk tremendously and no condiments on burger or chicken sandwich and got no ranch with curds. Used to be our go to if we ate fast food but that changed today. Beware or be disappointed it's up to you. read more

waiting in line for 20 minutes food was cold drink was watered down. the guy at register had no respect he Barley talked, the lady who gave its are food didn't even say sorry for the wait read more

Waited over an hour two burgers and some shakes I know getting workers is hard right now but the service was just horrible, at the register there were 2 people just standing there not doing anything it looked like one burger was coming out of the back every 5 minutes. If I could review 0 stars I would please never eat here read more

Disappointed to say the least. We were traveling north for the holiday weekend and realized it was getting late. Pulled off and got in line at the drive through. I did feel bad as it was 5 min before close but hey I made it right??? I waited in line for 25 min and when I finally got to the microphone the lady told me they were closed and that I didn't meet their cut off. I explained I was in line before their scheduled close time and she refused to wait on me. Really sad how I can sit in the drive thru line, watch the tall young man lock the doors at close, and still get turned away. If they weren't going to serve me the boy who locked the door that saw me in line should have had the courtesy to come tell me so I didn't waste my time waiting. All I can say is I will leave it to karma and I won't give this location my business ever again. read more