My husband and I go to this Subway frequently. It is located inside Walmart in West Branch. Today when I approached the counter the woman - Carolyn - did not look at me but blurted out "we don't have any herb and cheese bread" I said that was ok. Then she said "what do you want?" It took me a moment to respond because I was quite taken aback by her "greeting". I continued with my order and when it got to cheese, I asked for the Monterey cheddar. The container was almost empty and she put very little on my sub. I then asked if she could add a little bit more cheese and she said "I will have to charge you." At this point I was pretty irritated and I said "That's fine I guess, but there's almost no cheese on it, that's why I asked." She replied stating that is all that she is allowed to put on. However, in the dozens of times that I have frequented this Subway and other Subways in the past, they definitely put more cheese on their subs than a pinch. So I paid an extra 75 cents for still less cheese than I typically get. The entire interaction was really uncomfortable and I almost asked what her name was because she was not wearing a name tag and then after I sat down to eat, I realized it was stuck to her visor. So I did go back up so that I could read what her name was.
I watched two other interactions take place. One gentleman walked in and was greeted very similarly to how I was. He asked for a foot long meatball sub. She said I don't have enough meatballs for a foot long sub. It was 12 p.m. and she didn't have enough meatballs for a sub? The lunch rush had not even begun yet. He ordered something else. As I was finishing up my lunch another gentleman walked in and she was standing by the cash register when he walked in, she walked to the end where the customer was waiting to order, never looked at him and walked into the back. He stood there for about 2 minutes before she returned to take his order in the same fashion in which she took mine and the customer after me.
I understand food service can be trying, I've worked in food service as well, but treating customers this way is unacceptable and I hope that this employee can be given some training on customer service.
We will be taking our business elsewhere going forward. Carolyn - you should probably find another job, maybe one that doesn't entail interacting with the public. read more