This was one of the worst fast-food experiences I've ever had. I ordered 20 crunchy tacos and the new chicken burrito, totaling $28. The tacos barely had any meat in them, so little that my kids immediately complained. The burrito was even worse. The chicken was completely inedible, to the point where I couldn't even finish it. When I picked up my order at the window, the employees were extremely unprofessional. The food was half-wrapped, causing items to fall out of the packaging, which is unacceptable. What really concerns me is that I believe I was given someone else's food. They asked me if I was "Lisa", I'm not. That alone raises serious concerns about order accuracy and food handling. Given how bad the chicken burrito was, this feels like a major red flag. Overall, this was a horrible experience from start to finish, poor food quality, sloppy packaging, and unprofessional staff. I will not be returning, and I plan to report this location to the health department. read more

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I went there today for some lunch. Sat in line for the drive thru for 15 mins before even ordering. Then another 15 mins to get up to the window. When we ended up getting our food, we were not only missing items, but the food was cold. We then went inside to get our food remade. And we waited another 20 mins in the lobby, along with a bunch of other customers that were also waiting. We only got 4 burritos and a taco. Some customers that came in after me, got their food before my food was even remade. After waiting another 5-10 mins and an increasing lobby queue, they hadn't even STARTED on remaking my food, so I asked for a refund and left. Drove by around 9:30 again tonight, and I saw a line of cars waiting in the parking lot for their food, AND a crap ton of people waiting in the lobby. I understand being understaffed, but I have NEVER had issues with this Taco Bell before... until now. They normally pop out food like it's nothing (super efficient and quick). I don't know if there was no management there today or if the employees didn't care, but this is unacceptable. read more

Terrible service. Sat in the line for over 20 minutes. How hard is this job and how hard is it to find idiots to do it

Order was correct and it tasted exactly as I expected it to. It is a fine example of a Taco Bell drive thru.

I order Taco Bell for my autistic friends birthday as it's the only thing she'll eat. This Taco Bell forgot her sauce and now she's going to bed hungry. They refused a refund and now I can't afford my mortgage. read more

Taco Bell - Fast Food Near Me - Indianapolis, Indiana

Rude workers, stingy with the sauce packets. Whoever is folding the burritos literally couldn't do a worse job. Definitely don't come to this Taco Bell. It sucks. Also, no matter what I order I seem to find pieces of lettuce in it, and what's funny is the lettuce from this particular Taco Bell always taste like it was in the sink. Kind of crazy because it's been like this the past three times I've had it now no matter what I order. there is sink lettuce inside. read more

The food is terrible and dry. Pass it by and go somewhere else. The chicken was definitely over a day old. Yuk.

This Taco Bell has rarely messed up my order which makes it stand out among other Taco Bells in Indy. One time the drive-thru had a crazy wait time and they forgot one taco once but other than that it's my typical Taco Bell experience. 1.) Crave Taco Bell 2.) Order a metric f*** ton of tacos and burritos 3.) Smash them all in one sitting 4.) Experience pure ecstasy quickly followed by stomach pain 5.) Find relief on the porcelain throne 6.) Repeat The key to any Taco Bell experience is to go in with very, very low expectations. I personally imagine walking in, standing in line for 4 hours and when I get to the front the cashier tells me that they are out of everything that I want and that I'm stupid for not knowing that information. They then dive over the counter and stab me in the eyes with week-old churros and pour Baja Blast down my pants. That way anything that actually happens is surely going to be better than this scenario. read more

Taco Bell's promotional menu items are always like going to a test kitchen for me. I tried their double steak grilled cheese burrito: A double serving of steak, seasoned rice, crunchy red strips, chipotle sauce and nacho cheese. I added guacamole for an up charge. The burrito gives you crunchy, chewy savory and somewhat messy if you don't keep it wrapped in the foil wrap. If you are looking for food that will leave you feeling stuffed this is it. read more

Taco Bell - Double Steak Grilled Cheese Burrito - Fast Food Near Me - Indianapolis, Indiana

The food was great and the service was even better. I got a friendly "Hello Welcome into Taco Bell"!!.

Terrible experience. I came in and no one spoke the restaurant was dirty and all anyone did was stare. I was surprised to hear the amount of profanity the team members were so casually using. Shouting F bombs for no apparent reason. My order was wrong and no one was patient or understanding even though Taco Bell was at fault! Per usual. read more

stopped in on my way home and wanted some quick food. ordered on the app and my food was ready quickly. had some pleasant conversation with Robert (Ali) while my order was finished up. thank you all for the meal. read more

There's no consistency at this location. Sometimes it's closed when it supposed to be open....

They got my order wrong I know the person heard and understood because he said back to me that I wanted ground beef and not chicken I called up there twice and the person answered the phone but continued to talk to a coworker or friend Awful service need refund on my meal as I do not like their chicken read more

This Taco Bell does something really wrong. My Mexican pizzas taste like someone dipped them in sump pump basement water. I hope I don't get sick! They better hope so too! That's all for this place. That was nasty! read more

DESERVES 0 STARS... IM TELLING YOU RIGHT NOW DO NOT GO TO THIS LOCATION...WE ONLY ORDERED 5 easy things and all my food came out disgusting...FIRST OF ALL IM PREGNANT AND CRAVING TACO BELL AND THEY COULDNT EVEN DELIEVER GOOD FOOD...second, when I asked for the nacho fries they said they no longer have them with an attitude, which if that was true why is it still on the menu? Third, we got our food and return home to the fiesta potato bowls having hard as a rock potato's in both of them and they were cold potato's just had hot cheese on them. Fourth, I ask for a beefy 5-layer burrito and got some beef rice and chip burrito that I've never even had before...fifth...when I got home and noticed about the beefy-5 layer I called the store not once, not twice but 5 times...the 3rd time someone picked up the phone and hung it up! So I continued to call until I got someone on the phone, when they finally answered I asked for a manager who apparently was the one who picked up the phone...He gave me the name Shawn which I don't even know if that's his real name he gave me but he stated he was the manager and that I can come back tomorrow and get new food...all this trouble was not worth $12 Taco Bell. IVE WORKED AT TACO BELL BEFORE AND IT IS NOT THAT HARD...IVE BEEN IN THE FOOD INDUSTRY FOR 13 YEARS! THIS WAS JUST PURE LAZINESS...YOU CAN TELL THESE PEOPLE ARE ONLY THERE FOR A PAYCHECK. I WILL NOT BE RETURNING TO THIS LOCATION...I suggest none of you guys go either...SHUT THIS LOCATION DOWN read more

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I give it a one star because I specifically ordered a burrito without cheese because I'm allergic to it. And yet there is cheese all over both burritos! You need to read people's orders correctly. I also ordered strawberry twists and told they were out and I said I'd be okay with cinnamon twists, but didn't even get those. Not okay! read more

Taco Bell - Burrito without cheese - Fast Food Near Me - Indianapolis, Indiana

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We don't use the touch screens because of germs and they are stupid to navigate and make even a simple order, so we order at the counter. That girl at the counter could care less about providing some sense of welcome for us. We really felt like we were such a bother to make a food order at the counter. When we did get our food the tacos were broken and half full. This is NOT the way a food chain should be run. read more

Taco Bell - Our tacos had very little inside. - Fast Food Near Me - Indianapolis, Indiana

Went to Taco Bell and were only met with disrespectful and rude workers. I make sure to be understanding and kind when interacting with food workers and it's so bothersome when treated with disrespect. We placed our order and we're asked if everything on the screen was correct so I told them there was an extra drink on our screen and they said, "no there's not." Okay whatever, we pulled forward They were SO RUDE for no reason. I checked my bag and was missing a soft taco so I let them know and they did the same thing! They told me I was wrong. I pulled each item out of my bag to show them there were only 2 soft tacos. They gave me the soft taco but basically tossed it into the car. So disrespectful.. read more

we went through the drive through and not only was the process a longer then it needed to be someone was being yelled at on the other side while taking our order and we could hear the lady on the other side call him "a blind ass" among other things when I went to add a drink that was missing they then argued that I didn't actually say that when I didn't have a tone and was rude, then we we got to the front went through the whole order again to make sure it was right and they hadn't taken off the dairy products when I had asked to at the drive thru and they changed it back to what I wanted "supposedly", I would like to also add that at the window while she was changing it she made full eye contact with me as I told her the person the item was for was allergic to dairy and yet we get home look at the only one that was supposed to be dairy free have nacho cheese sauce all over it, atrocious service, and lack of safety precautions when dealing with food allergies that are even Brought to the employees attention read more

Waited 25 minutes just for a few things. My 5 layer burrito only had meat in it. My soft taco had no cheese. And they put cantina chicken in my stacker, instead of regular chicken and that's all they put in there. read more

Hope many review do I have to write about this place before I do not go BACK... THEY ARE SO RUDE FOR NOTHING. I HATE THIS ONE!!!!! They were upset the forgot two tacos they gave my son his with mostly chips! read more

Taco Bell - Maria X whoever she is was so mean. Like if you don't like your job LEAVE! - Fast Food Near Me - Indianapolis, Indiana

I wish I could give this taco a 0/5! This is the worlds slowest Taco Bell. We were trapped in the drive thru for over 45 minutes. That is insane!! No apology or discount for the inconvenience. Not even a welcome greeting when finally pulling up. Most of the workers were on their phones and seemed annoyed with both the drive thru and in store orders. I would highly recommend driving a little further to the Fall Creek Taco Bell. Don't waste your time with this place. read more

This Taco Bell was quick, inexpensive, and fresh. The food was steaming hot when I received it! I truly love not interacting with the employees but still being able to sit and eat here. They have updated seating to where you can plug in a charger. Also I like that there are high chairs available (family friendly). In addition to all of that the food was good. My friend got a crunch wrap which had holes in (see pictures) but that was nothing to the service and quality. read more

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Amongst pulling to the intercom to order, we were told to give them a moment. This in which I understand. After placing half of the order the worker says "Does the screen look correct?". We place the second half of the order in which I wanted a few items to not be in my burrito, I told him so. After completing the order I wanted to double check and make sure those items were not it my burrito. He goes to say "that's what the screen says" in a very condescending manner. On that screen it did NOT say that those items were to not be on the burrito, the items were listed and seemed like I said I wanted them on the burrito. We pull to the window to pay, and he tried to hand me the drink but pulled it away from my reach because I haven't given him my card. Who the heck is pulling away with just their drink. When he handed us the bag he quickly dismissed me with a "have a good day" (It's night). My daughter did not get a spoon with her order, and my burrito was disgusting. I do not recommend coming here if you want good service. read more

Taco Bell - Fast Food Near Me - Indianapolis, Indiana

After my daughter's volleyball game, we popped in to this restaurant to grab a quick bite to eat. The employees were friendly and engaging. One gentleman asked my daughter if she would like a cup for water when he didn't think she had a drink. The other smiled and humored my daughter when she claimed her name was, 'mamacita.' The food was good and our order came out right. We were satisfied and all was great! read more

We had three orders and not one of them were correct, long wait time, worker was smoking outside right next to the window

Worst service of all time do not go here. A worker held up the line to share a cigarette with a customer he knew. Ordered a Crunchwrap and got 4 tacos instead without telling us. Multiple other parts of order were messed up. read more

I don't know what it is.. at drive thru at night employees are always rude and very disrespectful order is always nasty or cold or order is not right.. I wish they put as much energy Into the food as they do having an attitude.. and the taco sauce you would think it coming out their check, as stingy as they are. I get if I ordered a single meal or something small. I get it, but when I order for my family.... What am I going to do with 6 sauce packets?? More so, when you ask for extra sauces at the window and they give you NOTHING!!!! ........ What?!?!?? read more

This location does not have enough employees to function and should not even be open. It takes 55+ minutes in the drive thru and there's no way to exit the drive thru line once you're in it. The employees are obviously working hard there's just only 2 or less people working at any given time which explains the long wait times. Just pass, you could drive to any other location and back in less time than this place will take read more

This location is honestly the worst one I have ever been to. My husband and I use this location out of convince and because it's a cheap quick meal. I sucked it up on all the other many many times I came here and received poor service like either my order was wrong or the staff and their bad attitudes. This last situation was not something I could let go....I received such incredibly poor service and it was all over POTATOES!! I have two kids under three years old, the only thing they eat from Taco Bell is a cheese roll and potatoes. Since we order online I ordered potatoes ON THE SIDE for two items since my kids like the potatoes plain and if you order a side of potatoes on the app it still charges you full price even when you remove the sour cream and cheese and I'm sorry but I am not paying $1.60 or whatever for a side of plain potatoes when I know it's much cheaper without. Chaos chaos chaos happened when I tried to tell ma SARAH WITH AN H this and instead of fixing the problem for me she blamed me and said I'd have to pay for two sides since they already put potatoes on two of my items (when that's not what I wanted) I have never been so disrespected and yelled at like this over potatoes while my kids are screaming and crying in the back seat. She told me the location was owned by corporate so obviously she feels she can act however she wants because of this. Please don't waste your time here, there's another location ten minutes down the road that's way more worth it. read more

I only give two stars because of the friendly service and the nice remodel of this location. I stopped going here a couple years ago because they just couldn't get an order correct and the food was not edible. I hate to share that nothing has changed as far as the food is concerned! I have never tasted such a stale taco shell ever! It is not edible, it is horrible and I purchased 3 of them they now will be relocated to my garbage What a disappointment, shoulda known better. Now I do understand it is Taco Bell and my expectations must be reasonable but come on, you serve Tacos! Taco is your first name !!!! Dumbbell should be your last! Nasty food but hey it's nice to see nice people there finally ‍ read more

Taco Bell - Taco Hell !! - Fast Food Near Me - Indianapolis, Indiana

So I ordered two boxes on the app like I usually do. I told them my name at the speaker after an automated voice tried to take my order twice. Anyways, the lady gave us our bag and drinks, we assumed the food was ours because she's the drinks that they gave us were correct, so we pulled off. A little down the street we realized they had given us the wrong order, so we turned around and went back. I told them the issue at the window and was told to come inside. I originally ordered for drive thru pick up not in store pick up. I asked if they could just fix the issue as I didn't want to leave my car, and she said no I had to come inside. So we went inside and they gave us our boxes right away after grabbing the old food from us. The whole issue could've been fixed at the window and I don't feel I had to leave my car. Some of the food was cold and they gave us no sauce like we ordered. Whole night was very irritating. read more

This is BY FAR the best Taco Bell I have EVER been to. The employees are polite and truly work hard. They actually give you meat on your order! When you ask for extra sauce or extra meat you ACTUALLY get extra! The remodel they recently did makes the store look great! Anytime I did have a mix up on my order the managers are always quick to correct it. I seriously drive out of my way to come here just because of the great service. I love this place! read more

Taco Bell - They draw on their sidewalk! How cute!? - Fast Food Near Me - Indianapolis, Indiana

Don't ever serve breakfast till 11 Why say you do if you don't stuffs dumb! Unfriendly staff as well read more

The employees were nice but the food was made poorly. My burrito was not cooked correctly nor was it filled with anything at all!

I've been here twice in the last two weeks and both times I've either asked for things removed or a different option other than the original item and I did not get what I ordered. read more

I am giving them a one for cleanliness. Drive through was 12 cars deep and moving steadily, so clearly this is their focus. Dining room is closed for eating but you can walk in and order. Buy, not with one of the many employees standing around......you are forced to use their self service machines. (To which she pointed!!) The machine is relatively easy to use however the debit reader was not working! Only way to pay and it was not working. They still would not take our order at the counter! Needless to say, we were forced to take our business elsewhere, as were the two people behind us. It will be awhile before we come back to this location. read more

The staff working tonight, specifically the boy working the window, needs an attitude adjustment. Unacceptable the way we were talked to.

This is the worst Taco Bell when it comes to being open. They open late all the time. You can be in their line for breakfast and they will open 30 minutes late. They close early all the time. You can go there on an afternoon and find out that they've closed the lobby because they say they don't have enough people on staff to serve people in the lobby. My grandson and I just walked up to the doors at 2 o'clock in the afternoon, and they were locked. We were told by the employees that they did not have enough people to serve the lobby, we would have to go through the drive-thru. We walked away and got in our car. I sat down to make this review only to watch them let another person in, close the door and lock it behind him. Then I watched as an employee left for the day. Somebody from corporate really needs to come and spend some time here. read more