Incredibly disappointed with dinner last night. Visit Table 20 2-3 times each year for the last several years. Food was great, as usual, but service was really sad. Arrived at 4:30, no reservations, place was empty. First taken to table right up front, asked if we could get a booth. Told they were taken for reservations and when I asked when they would be filled, was vaguely told sometime within the hour. Turns out this person was the bartender and her attitude permeated the visit. Our server was great, very friendly. We place a bar order which included a glass of wine. Saw our server pick up the wine and could see and hear him question the pour. Bartender confirmed it was "the regular 4 oz pour". I have never been to a restaurant with such small wine pours and high prices at the same time. Based on regular size of wine bottle and the pricing, this means they are making $75 off of a $10-12 bottle. Our server brought the wine over and we told him we agreed the pour was short. He took it back and we could see the look of annoyance on the bartender's face.
My mother ordered a plain burger, nothing on it. The burger was great but they brought out a side plate that had some cut onions and a slice of tomato with pepper on it. This was really odd since we specifically said and waiter put in the order that we didn't need anything on it (and even if this was left off, then where was the lettuce??).
Fried cauliflower was awesome. Our burgers were awesome but took at least 20 minutes to be served and many other orders came out before ours. Our server could tell we were getting pretty annoyed, came by and apologized several times, we discussed wanting to talk to the manager (who seemed to spend all her time expediting all food but ours and never came out into the dining room to check on things).
Our server offered to make things better by doing the next wine pour on his own which was much more reasonable. Later, another server stopped by with another round of wine/beer - except we had not ordered another round. We told her we were happy to take it but didn't want to be charged for it. She said she'd have to check, went back to the bar, and never heard from her again. So guess they just poured out that glass of wine?? When we again complained about the bartender and her attitude, his non-verbal response seemed to confirm she had issues.
After food finally arrived, we asked for check and had to wait awhile for that too. I'm not sure if the place is understaffed (it didn't seem to be, plenty of servers around). Oh, and by the way, during our whole visit, there was one open booth (actually, a person who came in just ahead of us was moved into a booth since they needed to clear her table for the evening's entertainment - but that means that booth was never going to be filled with a reservation?!)
Server asked again if we wanted to talk to the manager before we left but we decided it would be pointless as she seemed so over her head, not sure what would change. We won't be going back at this point, sorry to say. read more