Assistant Store Manager, Derick, was courteous, patient, and so helpful! My boyfriend and I made the drive to this location specifically to work with him and get Apple Watches added to our plan. 10/10 worth the trip. The storefront itself looks dark, but it's open during business hours so stop by! read more

T-Mobile - Storefront - Mobile Phones Near Me - York, Pennsylvania

Hi. Being a sprint costumer for 5 loyal years... after 2017 when contacts ended due to government request, we switched from AT&T to sprint for the DEALS :) but were they keeping our information safe ? Idk. My phone was acting weird for a whole month. My number was linked to my mothers, screen record would randomly go off, and on my apple MacBook I saw some glitches. Being in the gen z generation I can tell when a bug or virus is in my device making it act on its own. We own electronics in this day and age, they act the way people code them too. As a digital graphic design artist, student at wcu ; I see that maybe sprint might have been in my phone. T-Mobile merged with sprint and then all of a sudden sprint disappears?! Seems suspicious to me ? Idk about you but I'm good with AT&T ! Especially since they teamed up with target to give us "the people" more Benefits! I even got to keep my phone number! Target gave me the chance to switch over and save so much money in the long run. My representative at the T-Mobile store location today was very informative and helpful, she deserves a raise for the work she does. She's covering up the tracks sprint left. I'm sorry to anyone staying with T-Mobile. Trust me when I say. Something was up. A representative had my number and left me scary voicemails. No way should he have had contact to my line the way he did. "Be weird. Be rude. Stay safe." - crime junkies podcast:) read more

T-Mobile - Change is needed. - Mobile Phones Near Me - York, Pennsylvania

This store is great and the people who work there know what they're doing. I was trying to cancel my t-mobile internet-no issues, just didn't need it anymore- and I couldn't cancel it thru the customer service number because I didn't have or couldn't remember my pin number so they said they couldn't access my account without it. The t-mobile employee S. Even talked to them and couldn't get it canceled. So S. Took the time to call another number explained the situation and gave the phone to me so I could talk to them. Got the service canceled, everything worked out. Thank you so much.​ read more

I wish I could give tmobile a zero star review, I'm so done with the BS with these people!!! They take double payments from your bank account and then turn around and say they can not refund money to that account and all the excuses in the world to say it was their fault, so they get an extra $150 from my bank account which bounces my bank account, therefore, the following week I ask if I could push my payment 3 days until I get paid again and just keep getting issues from previous months repeated over and over again instead of addressing the issue I'm on the phone with, these people are seriously the worst company/customer service to deal with, if you can avoid dealing with these people, I beg you, please DO NOT go with them for phones, internet, tablets, whatever your trying to get, go to AT&T or someone else! Trust me, I wish I would have known before going with them, I'm currently looking at other options and I will be gone and not looking back! Tmobile is absolutely terrible! Avoid at all costs if you can! read more

Horrible service. The man with the salt and pepper hair insinuated that it my fault that the phone disconnected from the SIM card. He attempted to say that someone was taking my phone and switching the SIM card out. I explained that it was impossible that II use my phone daily for work and that no one has access or enough time. I further tried to explain, while he cut me off and said "again, I dont know what to tell you." I restated that's I was text on my phone literally 10 minutes before my phone sudden stopped working. He said that there is no other explanation. He totally disregarded me. I said that I want to verify the numbers due to this being my second time coming in within 2 months for the same issue. He said that I can not due to confidentiality, which I understand. I find that it is ridiculous and poor business practice that I have to inconvenience myself to continually go in to a store and have my phone fixed constantly with no solution. The other phone on my line has had no issues with the SIM card. It would be nice not be accused of being I incompetent when I visit the store for this ongoing issue. Time to switch carriers. read more