We would give a negative star review, if that was an option. No one in this corporate store wanted…read moreto make even a small effort at customer service. All they did was tell us what we could NOT do, which was no help at all. We'd called Verizon ahead of time, since we'd been this route before. Our Jetpack had failed AGAIN due to the swelled lipo battery, a common problem. As expected, we spent more than an hour on the phone to resolve the issue they could handled in less than 30 minutes, if they had been willing to do their jobs. We were taken better care of last year in a San Antonio Verizon store, where the employee knew it was just a matter of submitting an insurance claim and sending us off with a new Jetpack. She took care of the problem. There is definitely something wrong with the management here at the York store!

This has been my best experience with VZN starting with the store manager , Steven and Will. Will…read moreis an apple wizard and solved all my problems! Best customer service I have experienced since Pandemic abd before.

If you were looking to get ripped off and fooled around then T-Mobile is your place. It's a place…read morethat when you return your equipment, the store moves a 1/4mile down the road. When the service rep tells you, you're good to go ask for a receipt. Otherwise you will get stuck in the hell of being charged for a product that you returned and no one has record of. This is when you really get screwed at T-Mobile making up $600+ charges per month. My mom paid the cell phone and all of the equipment off. They are still trying to solicit $600/month out of her. The funny part is the bill wasn't $600/month when the account was active. The store rep in Mechanicsburg told her she has no balance but yet that doesn't stop them from billing her. Today we are at another T-Mobile store trying to get the pin # to unlock the phone my mom paid off over 6 months ago. So if spending 6hrs/day 6 separate times and paying $600/month sounds great to you then rush in and sign up with this company. We are contacting the attorney general's office and then our attorney. It's elder abuse!!!! My mom is 77yrs old.

T-mobile has the worst customer service. I called to speak to customer service regarding the…read moreservice I was offered and because they kept taking the streaming channel off. They gave me four different stories and apologizing to me and telling me that they were going to put my channels back, but I had to go in and sign in again. It was really frustrating on the fourth call I told just forget it cause I was gonna go check out another phone service.

Went with 2 different types of tablets. One only a couple years old and one about 6 years old. They…read moresaid they couldn't get the parts for either one. Prices seemed a little above average but the employees seemed very acknowledged about what they do.

Awesome guy! Readjusted his whole schedule for a change of address. Sat and spoke for quite a while…read moreabout their business model and I truly hope they do well. If you've had a previous experience, give it another shot. Will absolutely consider them in the future, thanks again!!

The customer service here is great! They went out of their way to correct a mistake that was made…read moreby the calling center. Very patient and accommodating

This a Great Store with competent and professional employees. David runs a top notch store. Aaron…read morewas very helpful with my last transaction. I only come here. I have a large account with 7 lines and 7 phones and other devices. I only deal with store, because they know what they are doing! Competent and professional.

Went in on October 4 , never been on this store mind you . Was highly impressed with the staff that…read morehelped me get copies of my new to me Ford keys . The staff was very patience and very helpful to all whom entered the store while we were there didn't know they carried some of this items we found while there . Definitely will be back . Again helpful staff big plus

We have used this Batteries Plus location for several years. My husband has 2 mobility scooters and…read moretheir battery prices are always better than Spin Life. Today we couldn't get one battery out of the casing (Pride now uses super Velcro to hold the batteries and reduce noice). I brought the whole case in and the guys removed the battery, installed the new ones and did a voltage check. Then carried the whole unit to my car. The staff is always helpful and pleasant - great customer service.

This is a corporate-owned store with the ability to service prepaid accounts. I've sought their…read moreassistance in the past on sparse occasions with good results. Always friendly and accommodating. Once again I had need to resolve an issue. Having failed earlier to receive satisfaction online or by phone, Marvin at this store readily understood the issue and provided the fix. Manager Christopher added further explanation and advice. This was great customer service devoid of any financial benefit to the store. These guys were totally professional and a great asset to AT&T.

Other one of those companies where you are at their mercy. If you want they're product, you must…read morepay the price. The guys here are meant to sell you a product and while they can do some customer support functions, don't be surprised if they give you a number to call for more detailed help. (IE. insurance issues.) While AT&T is one of the higher end mobile carriers, others are catching up and offer similar services at a better price.

I went to get a screen cover,a young black skin guy waited on me,I am a FBA,so he tells me I had to…read moreput my on information on his tablet,that isn't his job,his said how does he know I know your information,then he waited on a woman that came in after me,so I left from there ,after he helped me ,and made a phone call ,and reported him and the store,I don't know why a manager didn't intervene,so I filed a official complaint with T mobile,on the ignorant employee,I have been with T mobile for years,he just talked stupid and very unprofessional ,which will help loosing customers,getting rid of employees like the ignorant,disrespectful guy I had.

Assistant Store Manager, Derick, was courteous, patient, and so helpful! My boyfriend and I made…read morethe drive to this location specifically to work with him and get Apple Watches added to our plan. 10/10 worth the trip. The storefront itself looks dark, but it's open during business hours so stop by!

Buyer beware! I responded to a promotion and was sold something that does not suit our family's…read moreneeds. The salesperson was not knowledgeable. The installer had mud on his shoes and I now have dirty carpets on all three floors of my home. Verizon does not have the App interface available with Netflix and Prime. Xfinity is easier to use and had more options! I wish that I was not locked into Verizon for two years. Be careful before switching and make sure that your salesperson isn't selling you a service that doesn't make sense. I bought swampland

This is the best vw store I've been too. There's never a wait and the staff is friendly and…read morehelpful. All other official stores I've been to are packed and customer service stinks. I once waited over two hours to buy a phone for my son at the Bowie location. I walked in and was walking out with my new iPhone 6 in under an hour!!

This Verizon/cellular sales location helped me upgrade to the new iPhone 15 pro with no issues at…read moreall. Great, quick customer service.

I hope a $40 case was worth losing 2 customers, gaining multiple bad reviews and a BBB inquiry…read more I called into the store on IP15PM launch day (9/22) to see if they had any of the new 15 pro max. They did, they had 1! In the exact color I wanted. I was pretty excited given everyone else was sold out. I went in a couple hours later and sat down with David Hernandez (on my sales receipt). He started ringing up the phone but midway through stopped and told me he can't sell this phone without a case and screen protector. I thought I didn't hear him right so I asked him to repeat and he then told me that he will not be selling this phone without some sort of accessory. He starts pushing cables and cases and warranty plans, the whole gamut. I told him I wasn't interested in any of that , I just wanted the phone. He then proceeds to tell me that he is refusing to sell this to me (which his manager backed him up on) unless I bought a case or something with it. We went back and forth for a few minutes until I said screw it. I wanted the phone and I knew it was the only one. If I wasn't so impatient, I wouldn't have purchased. The whole transaction was disingenuous as a "customer service" experience. I honestly couldn't believe they refused to sell me, a regular customer to this store, a phone because they feel they need to hit a quota of accessory sales. The kicker is my wife also was purchasing an iPhone 15 and needed a case, charging cable for the car, etc because she's going from an older style iPhone with lightning connector. The unethical treatment of customers at this location is abhorrent. If they did it to me, I'm sure they've done it to less fortunate customers as well. Secondarily to this, the new phone was set up under my wife's number and not mine which forced me to be there for an hour longer than necessary, interrupted my wife's service, and made me have to go through a multitude of transactions for something that should have been very simple. Honestly, I don't even know if everything was done correctly and am verifying it with Verizon to make sure. At the end of the day, I know mistakes are part of human nature and this could have been an easily overlooked issue, but the sheer disrespectful and unethical treatment and selling tactics used for a lousy accessory is what I'm the most upset over. For this, I highly recommend going ANYWHERE else other than this cellular sales Verizon location.