We would give a negative star review, if that was an option. No one in this corporate store wanted…read moreto make even a small effort at customer service. All they did was tell us what we could NOT do, which was no help at all. We'd called Verizon ahead of time, since we'd been this route before. Our Jetpack had failed AGAIN due to the swelled lipo battery, a common problem. As expected, we spent more than an hour on the phone to resolve the issue they could handled in less than 30 minutes, if they had been willing to do their jobs. We were taken better care of last year in a San Antonio Verizon store, where the employee knew it was just a matter of submitting an insurance claim and sending us off with a new Jetpack. She took care of the problem. There is definitely something wrong with the management here at the York store!

This has been my best experience with VZN starting with the store manager , Steven and Will. Will…read moreis an apple wizard and solved all my problems! Best customer service I have experienced since Pandemic abd before.

Went with 2 different types of tablets. One only a couple years old and one about 6 years old. They…read moresaid they couldn't get the parts for either one. Prices seemed a little above average but the employees seemed very acknowledged about what they do.

Awesome guy! Readjusted his whole schedule for a change of address. Sat and spoke for quite a while…read moreabout their business model and I truly hope they do well. If you've had a previous experience, give it another shot. Will absolutely consider them in the future, thanks again!!

The customer service here is great! They went out of their way to correct a mistake that was made…read moreby the calling center. Very patient and accommodating

This a Great Store with competent and professional employees. David runs a top notch store. Aaron…read morewas very helpful with my last transaction. I only come here. I have a large account with 7 lines and 7 phones and other devices. I only deal with store, because they know what they are doing! Competent and professional.

So they said could fix my phone... they did but put a part that wasn't Apple because of "copy right…read morereasons" idk if they gave my son a fake phone but we will be going to AT&T tomorrow to see if we can get a new phone because this is unacceptable. Instead of telling us last minute you should have told Us that the first time.

Went in on October 4 , never been on this store mind you . Was highly impressed with the staff that…read morehelped me get copies of my new to me Ford keys . The staff was very patience and very helpful to all whom entered the store while we were there didn't know they carried some of this items we found while there . Definitely will be back . Again helpful staff big plus

This is a corporate-owned store with the ability to service prepaid accounts. I've sought their…read moreassistance in the past on sparse occasions with good results. Always friendly and accommodating. Once again I had need to resolve an issue. Having failed earlier to receive satisfaction online or by phone, Marvin at this store readily understood the issue and provided the fix. Manager Christopher added further explanation and advice. This was great customer service devoid of any financial benefit to the store. These guys were totally professional and a great asset to AT&T.

Other one of those companies where you are at their mercy. If you want they're product, you must…read morepay the price. The guys here are meant to sell you a product and while they can do some customer support functions, don't be surprised if they give you a number to call for more detailed help. (IE. insurance issues.) While AT&T is one of the higher end mobile carriers, others are catching up and offer similar services at a better price.

Assistant Store Manager, Derick, was courteous, patient, and so helpful! My boyfriend and I made…read morethe drive to this location specifically to work with him and get Apple Watches added to our plan. 10/10 worth the trip. The storefront itself looks dark, but it's open during business hours so stop by!

I went to get a screen cover,a young black skin guy waited on me,I am a FBA,so he tells me I had to…read moreput my on information on his tablet,that isn't his job,his said how does he know I know your information,then he waited on a woman that came in after me,so I left from there ,after he helped me ,and made a phone call ,and reported him and the store,I don't know why a manager didn't intervene,so I filed a official complaint with T mobile,on the ignorant employee,I have been with T mobile for years,he just talked stupid and very unprofessional ,which will help loosing customers,getting rid of employees like the ignorant,disrespectful guy I had.

I went down yesterday to update my wife's phone. Worked with Jamie Houck, excellent experience…read more Extremely friendly and knowledgeable. He told me about an upcoming Black Friday special. I decided last evening that I wanted to take advantage of that special and was in again working with Tori and Nikki. They were both excellent! Tori is in training and was great to work with! I asked if they would review our current plan when we were done and they ended up saving us a good bit of money. The staff are all excellent. Judy make sure you make an appointment so you do t have to wait around.

Kemily added things to our plan that we said we didn't want and even added things that we were not…read moretold about!!! We declined a protection plan for a phone, found out when we got home she added it anyway, we didn't want the internet service but she somehow forced that down our throats. Then she even went to go add a home protection plan on my mom's account when upgrading my phone! She didn't even tell us about that one just went ahead and signed us up for herself and signed for my mom! not to mention she told us that since i had the next up thing i can upgrade my phone for $2 a month, AFTER we signed and charged our card she then told us it would be $55 a month for the new phone. Never said why there was suddenly a $53 difference. We were given the wrong receipt so we don't know what she was tapping our card for- which she tapped it multiple times and never really specified what for even after we asked. When we were doing my phone i had one payment of $35, we said that's fine we'd pay it, she tapped the card. after that charge she said there was a $90 charge we needed to pay and that by tapping the card it would be the card used for autopay on the account. i am on my parents account who do not use autopay, we told her no we don't want autopay. she then said "it'll just be autopay if you don't pay your bill"... logged into the acc and she still set up autopay! THANK YOU! this whole time she was holding our card up in the air like it was being held hostage or something so im sure the other customers in the store could see my card info if they were looking. so now we are trying to fix the mess that she made because she went tap happy with the card and added whatever tf she wanted to. she also promised us a $100 gift card in the mail so let's hope that turns up. i don't recommend Kemily but im sure the other people are better!... hopefully.

Buyer beware! I responded to a promotion and was sold something that does not suit our family's…read moreneeds. The salesperson was not knowledgeable. The installer had mud on his shoes and I now have dirty carpets on all three floors of my home. Verizon does not have the App interface available with Netflix and Prime. Xfinity is easier to use and had more options! I wish that I was not locked into Verizon for two years. Be careful before switching and make sure that your salesperson isn't selling you a service that doesn't make sense. I bought swampland

This is the best vw store I've been too. There's never a wait and the staff is friendly and…read morehelpful. All other official stores I've been to are packed and customer service stinks. I once waited over two hours to buy a phone for my son at the Bowie location. I walked in and was walking out with my new iPhone 6 in under an hour!!

This Verizon/cellular sales location helped me upgrade to the new iPhone 15 pro with no issues at…read moreall. Great, quick customer service.

I hope a $40 case was worth losing 2 customers, gaining multiple bad reviews and a BBB inquiry…read more I called into the store on IP15PM launch day (9/22) to see if they had any of the new 15 pro max. They did, they had 1! In the exact color I wanted. I was pretty excited given everyone else was sold out. I went in a couple hours later and sat down with David Hernandez (on my sales receipt). He started ringing up the phone but midway through stopped and told me he can't sell this phone without a case and screen protector. I thought I didn't hear him right so I asked him to repeat and he then told me that he will not be selling this phone without some sort of accessory. He starts pushing cables and cases and warranty plans, the whole gamut. I told him I wasn't interested in any of that , I just wanted the phone. He then proceeds to tell me that he is refusing to sell this to me (which his manager backed him up on) unless I bought a case or something with it. We went back and forth for a few minutes until I said screw it. I wanted the phone and I knew it was the only one. If I wasn't so impatient, I wouldn't have purchased. The whole transaction was disingenuous as a "customer service" experience. I honestly couldn't believe they refused to sell me, a regular customer to this store, a phone because they feel they need to hit a quota of accessory sales. The kicker is my wife also was purchasing an iPhone 15 and needed a case, charging cable for the car, etc because she's going from an older style iPhone with lightning connector. The unethical treatment of customers at this location is abhorrent. If they did it to me, I'm sure they've done it to less fortunate customers as well. Secondarily to this, the new phone was set up under my wife's number and not mine which forced me to be there for an hour longer than necessary, interrupted my wife's service, and made me have to go through a multitude of transactions for something that should have been very simple. Honestly, I don't even know if everything was done correctly and am verifying it with Verizon to make sure. At the end of the day, I know mistakes are part of human nature and this could have been an easily overlooked issue, but the sheer disrespectful and unethical treatment and selling tactics used for a lousy accessory is what I'm the most upset over. For this, I highly recommend going ANYWHERE else other than this cellular sales Verizon location.