The customer service here is great! They went out of their way to correct a mistake that was made…read moreby the calling center. Very patient and accommodating

This a Great Store with competent and professional employees. David runs a top notch store. Aaron…read morewas very helpful with my last transaction. I only come here. I have a large account with 7 lines and 7 phones and other devices. I only deal with store, because they know what they are doing! Competent and professional.

Wonderful, customer service was absolutely outstanding, we were just ignored at the store on market…read moreStreet in Lemoyne Pa , this is definitely the store to go to

CONSUMERS BEWARE I would avoid dealing with this Verizon…read morelocation. Their sales tactics are less than professional and I dealt with Jordan Hess, the owner. I am a Verizon customer with three phones on our plan and I went into this location to see if I could get a simple phone with just a limited amount of minutes on for our current caregiver to use in case of emergency. There was a new employee working and she didn't know what to suggest. The owner jumped in to offer a phone that was about $140+ and indicated this phone could just use some of the minutes on our plan. I indicated I did not want to pay that much and had thought about just getting a basic phone I could add minutes to as needed, which I thought could be purchased at Radio Shack or other locations. The owner said he may have a phone to offer me for about $30. It was made perfectly clear that I may not need this longer-term. Three months later when we call Verizon to have the phone removed from our plan, as we are now paying $38 a month to have it on the plan and it is no longer used, we were informed that I was put on a two year contract. I could have either purchased the phone for the $140 or so, or taken the two year plan and I was put in the two year plan!! Neither of these did I want. I went into the store to talk to Jordan Hess, the owner, and he was not in and was told he was very busy opening up other locations. I asked that he call me so I could discuss this. Three weeks went by and I received no call. I called the store and was told they would definitely have him call. A few days later my husband stopped in the store and the employee told him there was nothing that could be done because we agreed to the two year plan. I signed the paper in the store after Jordan seemed to find the inexpensive phone that would work for me. In fact he likely took the same phone that was $140+ without a two year plan and he gave me the other alternative of about $30 with a two year plan. This was quite a manipulative and misleading sales tactic. If you want honest service I would suggest finding another store that is not owned by Jordan Hess.

KIANNA SAVED THE DAY!! My son and I had an issue due to TMobile not doing their job but Kianna…read morecontacted supervisors until she found someone to help us. We had wasted so much time online, calling and in store at another branch in Delaware but we had an excellent experience coming to the Manheim store. We were in there maybe a half hour. Maybe--thats it. She was very polite and didn't give up. I will be going to this store in the future for any issue. My phone was messed up for two months before trying this store. She got it done in no time. I believe the other rep was supervisor Nate. I hope I got his name right. They really did a great job. The only pain free experience I've had with this whole mess! thanks again Kianna!! Give her a raise! Nate too!

I called this morning to see if the phone I wanted was available, they had 1 in stock. The…read moregentleman (Evan) was very professional on the phone and was willing to hold the phone until I came in, which was roughly 30 minutes later. When I got to the store with my mother he was very welcoming and helped me with questions regarding my new phone and accessories that I can get with the Samsung Galaxy Note 10+. Evan made my visit to Verizon for welcoming, and his customer service is excellent.

I recommend. I had a positive experience. Reasonable price. Friendly owner. Thanks for fixing my…read morephones.

nicest guy around ! Always willing to help. Wish him all the best and will always send friends and…read morefamily to him ..

Okay so Battery Plus was bought out and under new ownership! Went in for a Key Fob battery. Ended…read moreup getting a lifetime warranty! What ticked me off after I had them put a battery in my key fob the sales associate just signed me up for the lifetime warranty program! Didn't ask, didn't present the option ahead of time! I work retail and actually I worked at Battery Plus under different owners! So this method of selling a lifetime warranty is BS! Not sure if I'll be returning to this location again! I don't like sleezy sales selling me something that wasn't offered or explained! Owners you should discuss the sales methods to your associates! The old owners were all about customer service! UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE 8-21-25 Just an update Josh the manager reached out corrected the issue & refunded also informed me that he counseled the employee on the correct way to present services! Good Job!

Strongly suggest avoiding this business for all repairs…read more I asked for a screen replacement on a Pixel phone. I also asked if they used OEM parts, to which they said yes. They replaced the screen, and brought it to me to validate. The edges of the screen were squishy. (easy sign of improper adhesive application) They took it back to the bench, opened it again, and added adhesive. The manager brought me the phone a second time to validate. The digitizer (touchscreen) no longer worked at all. They returned it to the bench a third time. Opened it, re-seated the primary ribbon cable (it was not seated properly), and put it back together. (Hint: that's 3 times assembling the phone with the same adhesive that's single-use.) They brought me the phone again. The upper edge of the screen no longer seated into the casing properly. I asked to verify the screen was a new OEM screen. The manager found the package for the screen, and it was a refurbished third-party screen, confirming they lied about the parts they use. The manager also confirmed they did not use OEM adhesive to attach the screen, they used strips of 3M tape. I asked for my broken screen back with my repaired phone, and the manager refused to provide it. At this point, I realized they had no trained technicians in the shop, including the manager. I had to disassemble the device myself at home. The adhesive applied by Batteries Plus technicians was a disaster - bunched, uneven, rolled up, and missing completely from the corners. The adhesive must be a perfect seal, or the device will gradually fill with moisture and particles. The technician had also damaged the "new" refurbished screen they installed, bent 2 of the metal edge clips flat, and broken the seal between the digitizer and the display on the top edge (which is why it wouldn't seat in the casing). I had to repair the device from scratch myself, purchasing a new OEM replacement display from Google, as well as OEM adhesive. This is not a shop of trained technicians, it is a shop of amateurs managed by liars. Caveat emptor.