They are wonderful and helpful and respond to all my needs related to appliances. They tell you…read morewhat to try before you call a repair person!!! .

This past summer our dishwasher died. Rozman Bros was able to deliver and install a replacement in…read morejust a few days. Earlier this week our fridge died, and unfortunately we purchased a model from a big-box retailer. That retailer's installation did not go well, so we returned it and went to Rozman Bros. Not only did they have exactly what we wanted in stock, but they were able to rush a delivery out to us. They even helped us move our "new old" (to be returned) fridge out of the way until it got picked up! I also love that unlike virtually every other store, Rozman Bros does not make you sign a 5-page contract just to purchase something. They don't try to upsell you or demand that you buy their extended warranty. That alone is worth the few extra minutes' drive! I was also happy to see Rozman Bros using their own employees to handle delivery and installation. Most big box retailers outsource that to some random third party company, which adds a lot of finger-pointing if things go wrong. Since Rozman Bros uses their own employees, they're fully accountable from top to bottom.

First of the employees were super polite with greeting us upon arriva. Not only did John & Marcelle…read morego above and beyond, they didn't rush us when we looked at a few other option. We left the store with exactly what we wanted and I definitely recommend shopping at this location..THANKS AGAIN Marcelle, John & American Freight

This is the worst business I have been involved with in a long time , the service from the…read morebeginning should have been a red flag. When "issues"started to arise the staff became unresponsive, I will call you back, NEVER happened. Then we got the manager involved and he started to talk over us, blaming everything on the pandemic. No sir you were an awful businessman before Covid, then he began to yell , are you kidding me you don't treat people like this! Terrible service ,terrible people. Stay away the furniture is junk, run don't wAlk! Addendum- if you call the number it doesn't work !! This place is a joke

I was able to find what I needed, and some of the items were purchased at a discount.read more

Smaller than the west shore store, this place generally has what you need most of the time. Always…read morea good idea to check online if ever concerned about inventory. Complaints are the lack of really knowledgeable staff and a consistent store layout. This one is different than that most and maybe that's due to the age of the store. I like the new self service checkout stations. Plentiful and pretty quick to make the transaction. I also just picked-up at the online order lockers located at the entrance. I walked right by them at first and had to ask the gentleman manning the online order pick up location where they were. These are separate for online ordering of non-store items. pretty neat! Not feeling generous today, so 4 stars for a 4 star store.

Family owned and run. Beautiful new showroom. Buy local. Bought a range. Refrigerator and state…read moreup freezer. Nice quality.

A wonderful experience. Family owned business for decades. Old fashioned honesty, reasonable…read morepricing, and a superb installation of a new dishwasher. They delivered when I requested and did a superior install compared to my previous dishwasher's installation. I cannot recommend them highly enough.

I stopped in The Home Depot to purchase a mailing box and tape, but as a garden enthusiast and…read moreplant Mom, I couldn't resist stopping by both departments. Large new selection of houseplants and a nice early selection of annuals, evergreens, and perennials. The staff here is helpful and friendly, even though I didn't need help locating the box and tape. I do appreciate the staff's help and expertise when needed. When you look up Home Depot items online or via their App, product location is always listed. Generally, a good experience when I shop at The Home Depot, even if I'm buying a cardboard box or some tape.

This Homme Depot has the best paint service person. I can't believe I forget her name. She helped…read moreme picked the perfect color for my re-do bathroom job and helped me under every step of process. Now let's talk about plants... FLOWERS = LOVE THEM. You can't beat the prices and the staff is always helpful with tip about what grass seed is best and how to grow a beautiful flower garden.

This company is the one I will definitely refer people to. The prices and installation costs were…read moreby far the best over any big box store. The customer service was excellent and friendly. We completed a sale over the phone and the salesperson made sure the over the range would definitely fit and was the right product. The installers came out when they were scheduled in a timely manner and called before they came. Once here, they were extremely efficient, friendly and so experienced in what they were doing, it was installed in a record amount of time. They were neat and left no mess behind. We can't say enough about this store and their installers. That level of service and care hasn't been seen by us for a very long time. We were very impressed with the entire transaction. This local business hasn't forgotten that they deal with people and their needs....not just net profits.

Bought a brand new refrigerator over $2500. When they delivered and installed it the doors were not…read morelined up with each other, nowhere close. I asked the installers to correct it and they said that's just the way it is we can't do nothing about it and left. I immediately called the store and was told the owner isn't there right now and he will have to address this. After 4 days they have not called me back yet. After they get their money they obviously don't care. I will never buy from them again and will never recommend them. Only giving one star because 0 isn't an option

washer was making a horrible grinding noise and squealing noise like a belt or a bearing was going…read morebad called AE pile had an appointment on Monday morning to fix it. The gentleman came turned the washer on said it's not making the noise now my husband said should we put some towels in it and load it he said no that won't make a difference left charged us $116. My husband went down put a load of towels in and it won't I'm $116 my washer still doesn't work he never took the time to really look and figure out what was going on or take it apart. I have a call into another repair company.

Called E. A. Pyle when my washing machine would not drain. Explained over the phone what I had…read morebeen doing prior to the machine stopping and was told it was probably a pipe clog. A technician came a few days later, unclogged the pipe, etc., and my machine works great again! They didn't try to tell me it was something more complicated than it was...they just did the work and left. Just got the bill and they didn't try to empty my bank account either. Very honest people and excellent service!!

Wide range of home appliances on display. Competitive pricing with attractive sales. After sales…read moreservice is impressive: timely delivery and setup/installation. Service calls (if needed) are responsive and effective. Highly recommend.

Poor experience in the past. Communication with store person unsatisfactory I will purchase…read moreelse ware . I just purchased 4 appliances at HD

My ex husband was in the hospital so I made a payment, only to find out that they took another…read morepayment out of my account. I had traveled from Pennsylvania to Connecticut only to find out that they had taken all but $20 out of my account, I called them and they guaranteed me the money would be in my account last night. It was not so I called and they said it would be 7 to 10 days. So I am stuck in CT. With no money and I have only booked my hotel for 2 days so no where to stay with 2 children. They said oh gee I'm sorry but there is nothing I can do

So they have one dude by the name of Aubrey or how ever the dude spells his name. So the dude is an…read moreaccount manager and thinks he's above the store managers like Levi and John. If you're late by any means Mr Aubrey wants to come take your stuff back and bully you into paying regardless of your situation so if you go here only deal with Levi John or Santa and the many others avoid Aubrey at all costs cause they will latch onto you like a bee trying to sting ya. The dude is like hemorrhoid and will cause ya nothing but pain.

Over the past three months, I've been trying to buy my mom a new cell phone. She has been using an…read moreoutdated iPhone since the pandemic hit us back in 2020, so she had asked me to upgrade her phone without upgrading her cell phone plan. Sounds easy, right? Anyways, I started this project at the local AT&T branch near my house. Turns out that you cannot buy a phone without a plan, so that was a dead end. So I went to the Apple Store in Park City Center, Lancaster, to talk to someone there who could assist me. The young lady basically told me to go outside of their store for a new phone, so I turned to Best Buy via their app. It was a very simple process to purchase a new phone without paying too much money and not having to go through her cell phone provider directly. I decided to pick up the phone at this location, and that was also a snap. The young lady behind the counter was very helpful and I was able to get her phone in my hands in less than five minutes. This was a perfect and painless way to get what I wanted without too many hassles in between. I look forward to coming back here again soon!

This is a national Best Buy complaint, but the most recent attempted interaction was at Harrisburg…read moreEast so they get the review. It is impossible to actually speak to someone at the store. I bought an "open box" OLED TV at another store, only to find out after the purchase that it was a store display model that had been on the wall for 3 years, not an open box item. Understandably it had significant burn in when I got home, so I had to lug a 77" TV back. Not wanting to repeat that, I tried to call Harrisburg East, as they have lots of potentially good deals on open box items, but it's impossible to speak with anyone locally to find out whether an item truly is open box or just another 3-year-old used product. When I called the local number, the non-local rep told me the item wasn't even available, even though the website allowed me to put it in my cart an order it for 1 hour pick up. Either the phone rep was wrong, or the website was, but either way, there is no way to contact the local store to verify anything. Why even have a local number if you can't speak to anyone locally? Either way, this headache has caused me to cancel both my Best Buy Visa and my Plus accounts. Go to Amazon, CostCo, or B&H instead, they are cheaper with better customer service anyway.