I will not think twice about hiring the Harner's again. They came to work on my noisy, Samsung…read moredrier. I thought it was worth the cost of the service call to see if it could be repaired for less than the cost of a new drier. They were very responsive to my inquiry and scheduled the service very quickly. When they arrived they were extremely efficient in getting to the root of the problem. They gave me the parts list that needed replaced and corresponding cost of each. I absolutely trust their honesty, professionalism, and the quality of the work. Great team and nice folks!​

Answered call promptly and showed up on time. Quickly diagnosed issue and instead of replacing part…read morewhich would have probably been half as much as new washer just recommended buying new. I appreciate the honesty and level of service. If I need anything else repaired I'll definitely reach out to this husband and wife team!

Family owned and run. Beautiful new showroom. Buy local. Bought a range. Refrigerator and state…read moreup freezer. Nice quality.

A wonderful experience. Family owned business for decades. Old fashioned honesty, reasonable…read morepricing, and a superb installation of a new dishwasher. They delivered when I requested and did a superior install compared to my previous dishwasher's installation. I cannot recommend them highly enough.

Very quick response. The issue was resolved .We used in the past and great experience.read more

U.S. Appliance Services is the only appliance repair company I use in this area, and after two…read moreservice calls I don't plan to change that. The call that sold me came over Labor Day, when the freezer side of my refrigerator needed repair. I didn't have their contact information handy, so I started working through every local shop I could find online. Plenty of them advertise 24/7 service, nights, weekends, and holidays. Every one with a website had a closed-for-the-holiday notice or an out-of-office message up, and not one of them got back to me. U.S. Appliance Services did, and quickly. Over the holiday, it felt like they were the only repair company still in business. The only reason this isn't five stars is timing. They already had other jobs booked, so the repair itself happened a couple of days after the holiday. That was reasonable under the circumstances, but a same-day visit would have made this an easy five. When they came out, the visit was quick, efficient, and clean. There was no sales pitch, no push toward an upgraded repair, and no attempt to sell me anything I didn't need. Pricing is clear and transparent, and it's reasonable for this market. My first call with them, about a year ago, was for a dishwasher. It turned out they couldn't fix it, so they charged me what amounted to a service-call fee instead of billing me for a repair they didn't make. I ended up replacing the dishwasher, but that kind of honesty counts for a lot with me. One practical tip: text them. They'll answer messages through Yelp, but texts usually get a fairly quick reply. This area has no shortage of businesses that say they repair appliances. Far fewer seem to have the capacity to show up when you need them. U.S. Appliance Services does, and as long as I live here, they're my first call.

So our fridge died last night - in the middle of a pandemic. Lucky us! We quickly found out that…read morethe big chain stores did not have the fridge we wanted in stock (at any location from Hershey to Carlisle) and were not going to get it in for at least another month. Most of them seem to not have ANY fridges in stock at all. Not what you want to hear when you need a fridge STAT. Then most of these chain stores told us there would be a back-log of yet another month for delivery. Ummmm - what are we supposed to do without a fridge for two months? Genius strategy there chain stores! A friend recommended me here and I am so glad I followed through. Patrick was very friendly and professional and did everything he could to get us the fridge we wanted as quickly as possible. He took his time and helped me understand the new options in different textures and how the appliance world will be changing. I appreciated the attention to detail. He worked much faster than anyone else and said the fridge we wanted would be at least 6 to 7 days. Unfortunately, we still couldn't wait that long. What he did do, however, was offer us an alternative by recommending a different fridge he had in stock for only $100 more. We took the deal. They had our new fridge delivered in 3 hours and the men who installed it were very nice and treated my home with care. I was very happy that delivery was included in the price, as well as haul-away. They made a very stressful situation much much less stressful than what the chain stores were putting us through. I am super grateful we were able to help a family-owned business as well. Bonus! Thanks to the fast work of this team, we only lost one carton of ice cream. THANK YOU ROZMAN BROS!!!!

They are wonderful and helpful and respond to all my needs related to appliances. They tell you…read morewhat to try before you call a repair person!!! .

I posted a review about a negative experience I had with Mr Appliance of Mechanicsburg. you can…read moreimagine how shocked I was when I received a phone call from the worker or the owner. I thought it was to offer me a good solution to my issue. I was so appalled when she began to reprimand me and tell me what I should have done when the appliance repair man left. she told me that I should not have posted a negative review and try to make everything my fault. all I could say is be very careful when you use that company.

We had to call this company to fix our dishwasher. They were able to schedule us next day, the…read morewoman on the phone was very kind. The gentleman that came out to fix it was nice as well. Unfortunately, I had to give them two stars, because they price gouged us tremendously. $285 (gave us a $20 discount to be $265) to replace one part. The part itself cost only $15-$20, and it took him 5 minutes to diagnose the problem and replace the part. We could have bought a whole new dishwasher at that point. Unfortunately, we did not know how much the part cost until we looked it up afterwards, or else we wouldn't have agreed. I am irritated on their taking advantage of us not knowing dishwashers very well, and this is why I have such a hard time trusting these companies. Based on the original price, they charged us $265 just for labor for 5 minutes of work. Never again.

I appreciated that they fixed the problem and did it quickly. They arrived when they said they…read morewould. I was a bit shocked that a 30 minute visit with no parts cost $175. They ran a hair dryer and put a plug back in.

Can't even begin to describe how disappointed I am with Harris TV and Appliance. Customer service…read moreis cold and non-existent. I have just purchased my last major appliance from them. Beware if you have an older home is all I am going to say. They won't be very helpful.

Wide range of home appliances on display. Competitive pricing with attractive sales. After sales…read moreservice is impressive: timely delivery and setup/installation. Service calls (if needed) are responsive and effective. Highly recommend.

Poor experience in the past. Communication with store person unsatisfactory I will purchase…read moreelse ware . I just purchased 4 appliances at HD

Nothing like having a major appliance fail, in the middle of a pandemic. When you have an…read moreadditional 4 people in your household AND apparently the country is in the midst of an appliance shortage. Welcome to my life a few months back...... Washer died, like completely. There was no way of resurrecting this thing. I admit as I was (kinda) happy to see it go. While it was less than a decade old it had this reoccurring issue draining that even stumped the repairman. Time of death could have been more convenient though. I had no idea there was an appliance shortage. None, nada. I didn't even know that was a "thing" or a possibility. Before I went to any physical store I shopped online, which is where it first became evident that this might be a bigger problem than I thought. It was end of Nov, early December and Lowes and Home Depot had estimated availability for mid March - pick up or delivery. This just can't be. Then I remembered my coworker telling me about a scratch and dent store in Lancaster where he had gotten an appliance. Normally that's not the route I would take but I was desperate. K & A was located near the ReStore in Greenfield. It was a little hard to find, and parking could have been better but walking in I was impressed. Inventory was vast and not just for washers. They had a huge warehouse of every kind of appliance you could need available cash and carry that day or via a (scheduled) delivery. It was a bit overwhelming. I knew what kind of features I wanted and pretty much was looking for something with no bells and whistles. Washers have come a long way and I was surprised by all the technology driven features they now have. While they did have some basic, plain Jane models, they were few and far between and in a much smaller drum capacity than fit my needs. A salesgirl came over several times to assist me but really didn't offer much as far as information other than specific to the store (their warranty, delivery, etc ). If I asked her something about a particular model she read the information sheet, which I could do so she was pretty much useless. I did find the process of making a final selection difficult, comparing the different models and features. I probably spend more time than most as I was googling reviews and bullet point features on the models I had narrowed it down to. It would have been nice is that work was done already and featured somewhere on the washer in greater detail than what they provided. Also keeping track of which ones I was considering took clever thinking. I folded the corner of the price so I knew since many look the same. Bring a colored post it or something to keep track. I finally settled on one I liked and at the last minute before going to the register asked for it to be pulled out so I could inspect all the sides/back. (Remember this is scratch and dent). I'm so glad I did as this unit had a back that was pulling apart from a huge dent and the possibility of it leaking was probably above average. I was able to find the same unit but with only a small scratch for the exact same price. I do think pricing should reflect the damage but felt it doesn't. Overall I was happy with the process and hubby came back later in the day to get it. You pay first and must show receipt at pick up but I believe they'll hold it for 48 hours (paid). The warranty is factory OR one year/parts and labor through them. It's one or the other. Overall for the unit I bought I saved about $400 and no one would even know it was scratch and dent if I didn't tell them. I would shop here again next time an appliance fails even without an appliance shortage.

5:47 AA & Q k&a appliance review:…read moreJeff McCoy J 大 Local Guide * 21 reviews * 19 photos just now New I purchased a new induction range. I was told everything was tested and working before it was put on the floor. Got it home and immediately had an error code. I have to go through the manufacture to get it fixed. I saved $200 over buying brand new at Lowe's. If you use your Lowe's card to purchase an appliance and anything is wrong they will replace it right away with a new one. The tiny bit of savings from K&A is NOT worth the risk.

I would give zero stars if I could!!…read more Do not buy appliances from here! They have the absolute worst service! Every appliance I've bought from them I've had problems. My ice machine in my refrigerator hasn't worked in years. They came to fix it 3 times and it still doesn't work. My oven was beeping randomly they came over 3 times to fix it. Mind you I had to pay for them to "service" my appliances and no issues were ever resolved. Fast forward to yesterday they came to service my washing machine that has brown flakes in it mysteriously. The "service" guy was here for 15 minutes charged me $196 to tell me to buy some washing machine cleaner on Amazon and if that doesn't work to call back. Well I've used this cleaner 3 times and it's still not fixed. My husband called the service manager and he's wiping his hands clean of our issues. Whatever you do - DO NOT buy your appliances from here. Terrible customer service.

Stopped on March 6th ready to buy a new GE Washer and dryer. Trying to buy local and avoid big box…read morestores. Sales person was nice and did try and search in their warehouse for what we were looking for. However, she pretty much said immediately no delivery slots available until March 30th even if they had what we were looking for. Really? Unless it's a new build house, most people need a replacement new washer, dryer, fridge, etc. delivered faster than over 3 weeks at the earliest. Left there frustrated and went to Smith's in Carlisle on Sat morning, they actually had the washer and dryer on the floor, and can deliver on Friday, less than a week. They seemed to have a much better selection in stock and available for immediate sale. And delivery within a week. Clearly a lost sale opportunity for Brubakers, would recommend they hire another delivery crew so they can deliver earlier than 3 weeks out, totally bad business model and not caring about customers needs. Not stepping foot in there ever again.

My rating is based on the process involved for returns/refunds…read more As most others stated, we were greeted by a friendly, non-pushy salesperson, and allowed to browse at our leisure without any pressure. We were shopping for a new mattress (king= 2 twin xl, and adjustable bases), and nothing against bob's, but the whole mattress shopping process sucks. How can you lay on something for 5-10 minutes and determine if it will be comfortable for 6-8 hours of sleep at night? We settled on the "plush" version of their sky memory foam, (temperpedic cloud knock off). No issues with the delivery or set up, however the delivery fee is 10% of your purchase price, no matter what you buy. They say you can pick up, but it has to be from one of their distribution centers, not the stores, since the stores don't keep any stock. After the mandatory minimum 30 days, the mattress had not gotten any softer. The other memory foams we tried out, got softer about 5-10 minutes after laying on them with body heat, but not these. Both my wife and I noticed no improvement with achy backs, or tossing and turning at night. We followed the "break in" advice from the salesperson (let the kids jump o them, crawl around on them on knees and elbows, etc) but still no improvement. In order to return them, we had to call customer service first, where they really wanted us to just exchange them for a different mattress. Unfortunately there were not any others that we were interested in, so they started the refund process. After the customer service rep got everything done on her end, she gave me my return authorization number, then told me I needed to contact the store, to process the actual refund, and schedule the pick up of the mattresses. We are keeping our power bases, no issues with them, but went to one of the "big name mattress stores" and found what we hope are going to be better mattresses.

I am disabled and have a hard time finding mattresses for my needs. I finally purchased from here…read more They made me wait a month for delivery then canceled the order 5 days before. The person who messaged me was dismissive of my disability needs and tried sending "something similar" rather than give my refund. I did get the refund but had to pay hundreds more elsewhere because I had waited for Labor Day sales. When the refund came I had to spend another half hour in a chat with them because knowing all this they still tried to keep the delivery fee. I had paid for 2 deliveries, they gave me about 20% back. Very shady, very poor customer service. A waste of your time. I highly recommend going elsewhere.