My wife and I had the good fortune of working with Monica while getting new phones and…read moretransitioning 2 of the 3 from another carrier. She was very knowledgeable and a pleasure to work with. Would recommend her and this Verizon location to others looking for stellar service.

Melody was awesome to deal with. She was friendly, courteous and very knowledgeable. She patiently…read morehelped work through an unusual issue that took several days to resolve. We've dealt with her on several other issues and it's always been a pleasant experience. Customer service at its best!

I would like to say thank you very much to the Verizon guys at our local Verizon store in…read moreLancaster! Pa!! I especially would like to thank Charlie Snow for all his help recently! I have visited this store several times with questions or problems and every time they have patiently worked through the situation and found a solution for me ...whether it be finding a plan to reduce my bill or helping me get storage on my phone so my apps would download!!!.. They are knowledgeable and friendly and I would recommend them to anyone. They're also the primary reason I will stay with Verizon .... thanks again Esther Bach Lancaster Pennsylvania

I needed to pickup a new phone because my old phone died. I placed an order online for pickup. It…read moretook only a few minutes until it was ready for me to get my phone. While I was waiting I had some great conversations with the employees including Savannah, who were very helpful.

My wife and just bought 2 iPhone 17 Pro Max from this store. We dealt with Jared who was absolutely…read morewonderful. He wasn't pushy and he spent time helping us set up the phones etc. He was extremely helpful and knowledgeable. We bought our iPhone 11 and 12 from this store years ago so we've had good luck with them. Go see Jared. Highly recommend him.

when we first waked into this store they said if we do the family plan for 5 iPhones for 3 year…read moreplan it would be around $280-$315. then the first bill came it was $570 because of set up fee, then next month it was $362 for the next 2 months, then it jumped to $415 , then this month in April it will be $612. Verizon is a bunch of crooks and I'm about to file a complaint with the bbb and switch to T-Mobile that has the same plan for way cheaper, $612 is criminal

Since Victra took over this place has gone to hell. Never enough help. Customer Service is very…read moreslow. Not enough help.

I am sorry to say that I agree with this review. Avoid them at all cost. My wife and I went there…read moreabout four months ago to buy her a new iPhone. The guy at the store tried to sell us a way overpriced charger and screen protector. I passed on the charger- knowing I could get it for about a third of the cost online. But, my wife wanted the screen protector- over priced as it was. So we did... Guy goes in the back room- to put it on, right???? A month goes by, wait for it--- she has two scratches on her screen. NO protector was ever put on her phone. So YES SCAM artists Avoid them

Stopped in for a new phone today. The lady that works on Tuesdays is amazing. She is very…read moreknowledgeable, helped us get a better deal and set up our new phone from a very old phone. Helped us save money and was funny and personable. Knowing she works on Tuesdays we will make sure we go on Tuesdays to be sure to receive her excellent service.

The customer service here is horrid. We ordered a phone directly from the ATT that arrived on…read moreThursday. For some reason , we could not activate the phone. We were told to go to a store. My husband arrived and found the store to be closed, despite the fact that the sign indicated it was open. They apparently didn't open until 10:00. My husband was at the door at 9:53 and the employee stood there staring at him through the window. My husband was not feeling well so he left. He returned later, and was told he was not an authorized user on the account. Okay understandable. So he left again and I later added him as an authorized user. He goes back and they verify the info. They start working on his phone and they send him on his way. My husband gets home and tries to use the phone. He can't figure out why he is trying to text me and the messages keep showing up on his phone. Apparently, the geniuses at this store put MY number on HIS phone. Not only that but MY service on MY phone was cut off as a result. So he returns to the store YET again to have them fix it. I call from another phone while my husband is there and ask what is going on. The guy said it was an "honest mistake". I asked how my phone was supposed to work. He's says he's sending a SIM card home with my husband. We dealt with the sim car issue the previous night on the phone. There was nothing wrong with the SIM card in my phone yet mine needed to be replaced. As my husband told them when he was there "this is supposed to be easy!" I have never had more problems or experienced more incompetency as I did from AT&T and this store as I did in the last few days.

Target First, the store was clean and well stocked. The associates were pleasant and appeared…read moreunbothered when asked for help. There were two price scanners that were broken - and I could not get a signal to access their cartwheel app to check prices. Also, the check outs were full - if they could, more isles should have been open to eliminate the check-out stress and delay. Overall it was a nice store with smiling employees and unique items.

Target's drive up services are so good, they deserve high praise. We were quarantined due to an…read moreimmediate family member who brought covid into our house. I appreciate that the staff at Target follows all recommended/mandated safety precautions. Online ordering is very easy and using the app is a snap. My orders were ready far more quickly than I had expected. The system allows you to let the folks at the store know when you are leaving your house and they are waiting for you when you arrive. There was absolutely zero contact between me and the people who deposited my order into my trunk. This was a relief; I did not want to be the one who might possibly spread the virus to someone else. Kudos to Target. A+++

Stephen is great to work with. Great communication. He quickly diagnosed my problem, kept me…read moreinformed of what he was going to do. I had my laptop back quickly. Stephen followed up to make sure I was satisfied. Definitely will use him again. Plus he has a cool pup!

From the owner: Over 20 yrs of experience and knowledge, Customer Service is my main priority. I have worked with…read morelarge Fortune 500 corporations and all levels of execs, to working in small Mom and Pop computer repair shops. I got into IT as a career, because I like helping people, and technology certainly gives me the chance to do so. I also stay very affordable so everyone can get the help they need. I specialize in malware removal, computer maintenance, upgrades, physical repair, email issues, network issues and data migration. I also work on Mac's in most cases

This company is unprofessional to start. I brought them my ROG ally to repair and he said he wasn't…read moresure if he could fix it but his buddy might. Then after I left it with him I didn't hear from him for months. After I then stopped in and requested it back to take somewhere else when I stopped in to pick it up. The device was more broken then when I left it with him. A broken trigger and all of the screws missing from the back plate and the heat sink removed from the cpu. Now I can't take it elsewhere to get it fixed because he basically destroyed it. And then had the audacity to say well I'm not going you any money. I absolutely will tell everyone never to go hear for anything the guy is rude and disrespectful.

Quite frankly, a rating of 5 is too low. David is wicked cool and has your concern(s) at the…read moreforefront.