KIANNA SAVED THE DAY!! My son and I had an issue due to TMobile not doing their job but Kianna…read morecontacted supervisors until she found someone to help us. We had wasted so much time online, calling and in store at another branch in Delaware but we had an excellent experience coming to the Manheim store. We were in there maybe a half hour. Maybe--thats it. She was very polite and didn't give up. I will be going to this store in the future for any issue. My phone was messed up for two months before trying this store. She got it done in no time. I believe the other rep was supervisor Nate. I hope I got his name right. They really did a great job. The only pain free experience I've had with this whole mess! thanks again Kianna!! Give her a raise! Nate too!

I called this morning to see if the phone I wanted was available, they had 1 in stock. The…read moregentleman (Evan) was very professional on the phone and was willing to hold the phone until I came in, which was roughly 30 minutes later. When I got to the store with my mother he was very welcoming and helped me with questions regarding my new phone and accessories that I can get with the Samsung Galaxy Note 10+. Evan made my visit to Verizon for welcoming, and his customer service is excellent.

Have had good luck with this location in the past. Last few visits staff seems significantly more…read morerude, and less clear, at times seeming almost predatory. I don't mind the prices associated with the cost of doing business with Verizon, I used to believe that I was paying in part for the fantastic customer service.. I'll just deal with Best Buy or a smaller Verizon store in the future. Still a reliable service, I'd just steer clear of this location given the option.

I am appalled by the complete lack of compassion and basic competence at this location…read more Like most companies, Verizon aggressively pushes customers to enroll in paperless e-billing and automatic payments. But when a customer passes away, their loved ones are locked out of those accounts, left completely in the dark about upcoming automatic charges and billing details. After recently losing my parent, I took care of responsible measures and alerted Verizon over a month ago that he had passed away. Despite this, I received a bill addressed to him that included a $30 returned check fee triggered by their system trying to process payments on an account we were trying to settle. I went into the store to handle his affairs in person, and it was a nightmare: A 40-minute wait: I sat waiting for 40 minutes, only for the exact same employee who made me wait to finally pull up the bill. Unfair fees: When he told me the $30 charge was a returned check fee, I pointed out that Verizon had already been notified of his death over a month ago. I clearly stated I was happy to pay the legitimate balance owed, but charging a deceased person's account a fee after being notified of their passing is absurd. Zero help or empathy: His response? A literal shrug and "There's nothing I can do about that." When I asked who could help me resolve it, he just shrugged at me again. Forcing people into e-billing makes it impossible for families to manage a late relative's affairs, and to be met with such apathy and laziness by store staff while dealing with a loss is disgraceful. Avoid this location at all costs. To the "Verizon Business Owner" who replied. Nice line to save face however how does that correct the issue?

My wife and I had the good fortune of working with Monica while getting new phones and…read moretransitioning 2 of the 3 from another carrier. She was very knowledgeable and a pleasure to work with. Would recommend her and this Verizon location to others looking for stellar service.

Melody was awesome to deal with. She was friendly, courteous and very knowledgeable. She patiently…read morehelped work through an unusual issue that took several days to resolve. We've dealt with her on several other issues and it's always been a pleasant experience. Customer service at its best!

I needed to pickup a new phone because my old phone died. I placed an order online for pickup. It…read moretook only a few minutes until it was ready for me to get my phone. While I was waiting I had some great conversations with the employees including Savannah, who were very helpful.

I went to the Verizon store where I have bought all phones, iPads, and accessories. I have often…read moregone there for help in the past and been satisfied. This time I got an officious jerk (I'm keeping this G-rated) who said they couldn't help me because they only dealt with hardware. He was willing to look at my phone for $39. I left

My wife and just bought 2 iPhone 17 Pro Max from this store. We dealt with Jared who was absolutely…read morewonderful. He wasn't pushy and he spent time helping us set up the phones etc. He was extremely helpful and knowledgeable. We bought our iPhone 11 and 12 from this store years ago so we've had good luck with them. Go see Jared. Highly recommend him.

when we first waked into this store they said if we do the family plan for 5 iPhones for 3 year…read moreplan it would be around $280-$315. then the first bill came it was $570 because of set up fee, then next month it was $362 for the next 2 months, then it jumped to $415 , then this month in April it will be $612. Verizon is a bunch of crooks and I'm about to file a complaint with the bbb and switch to T-Mobile that has the same plan for way cheaper, $612 is criminal

Since Victra took over this place has gone to hell. Never enough help. Customer Service is very…read moreslow. Not enough help.

I am sorry to say that I agree with this review. Avoid them at all cost. My wife and I went there…read moreabout four months ago to buy her a new iPhone. The guy at the store tried to sell us a way overpriced charger and screen protector. I passed on the charger- knowing I could get it for about a third of the cost online. But, my wife wanted the screen protector- over priced as it was. So we did... Guy goes in the back room- to put it on, right???? A month goes by, wait for it--- she has two scratches on her screen. NO protector was ever put on her phone. So YES SCAM artists Avoid them

Target First, the store was clean and well stocked. The associates were pleasant and appeared…read moreunbothered when asked for help. There were two price scanners that were broken - and I could not get a signal to access their cartwheel app to check prices. Also, the check outs were full - if they could, more isles should have been open to eliminate the check-out stress and delay. Overall it was a nice store with smiling employees and unique items.

Target's drive up services are so good, they deserve high praise. We were quarantined due to an…read moreimmediate family member who brought covid into our house. I appreciate that the staff at Target follows all recommended/mandated safety precautions. Online ordering is very easy and using the app is a snap. My orders were ready far more quickly than I had expected. The system allows you to let the folks at the store know when you are leaving your house and they are waiting for you when you arrive. There was absolutely zero contact between me and the people who deposited my order into my trunk. This was a relief; I did not want to be the one who might possibly spread the virus to someone else. Kudos to Target. A+++

Stephen is great to work with. Great communication. He quickly diagnosed my problem, kept me…read moreinformed of what he was going to do. I had my laptop back quickly. Stephen followed up to make sure I was satisfied. Definitely will use him again. Plus he has a cool pup!

From the owner: Over 20 yrs of experience and knowledge, Customer Service is my main priority. I have worked with…read morelarge Fortune 500 corporations and all levels of execs, to working in small Mom and Pop computer repair shops. I got into IT as a career, because I like helping people, and technology certainly gives me the chance to do so. I also stay very affordable so everyone can get the help they need. I specialize in malware removal, computer maintenance, upgrades, physical repair, email issues, network issues and data migration. I also work on Mac's in most cases

This company is unprofessional to start. I brought them my ROG ally to repair and he said he wasn't…read moresure if he could fix it but his buddy might. Then after I left it with him I didn't hear from him for months. After I then stopped in and requested it back to take somewhere else when I stopped in to pick it up. The device was more broken then when I left it with him. A broken trigger and all of the screws missing from the back plate and the heat sink removed from the cpu. Now I can't take it elsewhere to get it fixed because he basically destroyed it. And then had the audacity to say well I'm not going you any money. I absolutely will tell everyone never to go hear for anything the guy is rude and disrespectful.

Quite frankly, a rating of 5 is too low. David is wicked cool and has your concern(s) at the…read moreforefront.

So, in regard to my previous review, I figured I'd share the owner's response to both me and my…read morepartner. To me, this response avoids taking responsibility or showing much professionalism. It also includes claims that simply aren't true--at no point did we tell anyone to go to our uncle's shop or say he'd do a better job. That never happened. We 100% do NOT have an uncle or bloodline family that has a shop. Weird how he chose to go with that fabricated claim. The guy was Carly's coworkers brother.. I did get a laugh out of the part where he says he's reporting my reviews. Personally, I'd rather they stay up. Let people read both sides and decide for themselves what happened. If you're confident in your version of events, there shouldn't be any issue with people seeing both perspectives. Below is the series of events paraphrase.. My girlfriend and I were in the store while another couple was discussing selling a large reggae record collection. The owner was already talking about other stores and possible buyers for a collection of that size. Since the conversation was already centered around outside options, my girlfriend casually mentioned another local shop that might also be interested. The response was immediate and hostile. Instead of simply saying he preferred competitors not be mentioned in his store, he repeatedly raised his voice, saying it was "unethical" and asking, "How dare you come into my store and try to steal people?" His voice got louder each time. The interaction became so uncomfortable that another customer followed us outside afterward to make sure we were okay. Even the couple involved commented on how strange and over-the-top the reaction was. What makes this especially confusing is that the conversation was already about alternative stores and potential buyers. We're customers, not business owners. Most people wouldn't expect that mentioning another local shop in that context would lead to being publicly yelled at. Needless to say, I won't be returning, and I can't recommend a business that treats customers this way. If you take this review with a grain of salt, that's completely fair--but understand that, in our experience, simply mentioning another local business during a conversation that was already about other shops was enough to earn a public scolding. The photo below includes the owner's response. It conveniently leaves out the fact that we had already been talking with the couple and that multiple outside options had already been discussed before Carly made her suggestion. He's entitled to his version of events, but it doesn't reflect what happened that day. Regardless of the disagreement, I don't believe it's appropriate for a business owner to speak to customers--especially by repeatedly yelling at a young woman--in the way he did.

They were great about buying my old 8tracks and player. They do have a wide selection of records…read moreand other formats of music in their collection.