Encountered rude and offensive service at this ATT store. I was handed a defective "new" iPhone…read morethat was not unboxed in front of me nor inspected by the employee to prevent the unfortunate situation that transpired. I discovered the damage on the camera bezel and case minutes after completing the transaction. Phone was presented face up to me the entire time in the store and employee had already booted the phone in the back to begin the transfer process so I naively assumed it was fine and (shame on me) did not notice until a few minutes after in my vehicle on the way home. When I returned to the store immediately, I was accused of dropping the device/causing the damage and given no assistance. Later, to add insult to injury, I was lied to by ATT 611 support, assuring me Apple would foot the damage in this scenario. ATT customer service is a travesty. I am a 20+ year customer with sterling record. I will be taking my business elsewhere and have filed every type of formal grievance possible against ATT Broadcasting store employees and ATT service. I urge you to go elsewhere.

Went in to inquire about the Apple Watch and was greeted by Hiliany. She showed me the display and…read moreasked what I wanted in a watch. I replied that I wasn't sure but had been told the Apple Watch could do many things as the I-Phone. Hiliany throughly explained and demonstrated the features. After she was done, I walked out with my new Apple Series 10 watch.

i had an ipad with colors messed up and a cracked screen . i took it to them , in two days they had…read moreit fixed at half the price i was told it would cost . they were friendly very good prices . would recommend them .

Excellent service on my Samsung S7 edge battery replacement. Replaced in under an hour, great…read moreprices, friendly technician, and they recycled my old battery. New battery works flawlessly. Highly recommended.

This store is a hassle free shopping experience with very…read morehelpful, friendly sales consultants. They have all the new great selections with great prices. They will see if you qualify for any and all discounts, BIG PLUS in my book! Check them out! They are on fb at http://www.facebook.com/pgriess#!/pages/VerizonStore/180423068702093?sk=info

I knew from the start, logically if I wasn't 100% certain of handling a phone transfer I should…read morehave came here. Regardless, of my attempts I still ended up here because I could always rely on the expert that possibly awaits me. That expert is Raffi, whom I approach as the other employees were already engaged with other guests. She greeted me and immediately took care of my issue efficiently with her knowledge. Raffi also answered my follow up questions and I left the store fully satisfied with her excellent service.

We had just signed with DIRECTV and they offered us a great deal if we also changed our cell…read moreservice to AT&T. Free iPhone 7 and a Free iPad for $10. We also bought one iPhone 7, all of these with unlimited Lte service. Sounds great, it was until we found out that we were lied to!!!! They told us that there was there was NO ACTIVATION FEES and We also declined the insurance!!!! Believe it or not our online bill was ready the next day. Guess what, ALL 3 HAD ACTIVATION FEES AND THE IPADS DATA WAS NOT $10 A MONTH BUT $40, AS PROMISED!!!! It gets even worse! We were also charged for the insurance on each of these products of $7.99. It took 2 different days on the phone with customer service to fix the lies and fraud we went through with this dealer. The first day I spent 5 hour with customer service telling them what had happened to me, with 4 different supervisors. 4 because they hung up on me 3 different times after being put on hold for hours at a time. Finally they agreed to wave the charges and promised to credit my bill. So I went to check my new bill online 3 days later like they said to do and guess what? The same bill no change!!! So I had to start over all again. This time I called in told to tell them what I was going through and they said they had my records from the previous calls and said the would transfer me to a supervisor to fix the problem. They transferred me not to a supervisor but to the cancellation department. Maybe GOD was giving me a chance to end this experience. But I called back again!!! Finally I got a supervisor told them what I been dealing with and they again promised that they finally fixed the fraud. But here the coup de grace to the back of my head, they said since my bill has already been processed they can't credit my bill until the next billing cycle. Now I understand where AT&T got all that money to buy DirecTV!!!! This may be the only yelp posting that I could ask for maybe a negative one or two stars

Marco is an all-star. Set all four of us up with 4 new phones and got our son ready to head off to…read morecollege. He was fantastic, quick, clear and honest. We've been Verizon customers for over 20 years. This store and its staff is the best we've dealt with - especially Marco.

I have to send a shout out to managers Zach and also Rade for their TLC and incredible help when I…read moretraded in my Android for my first ever iPhone. I'm not sure if anyone can quite understand what a monumental task it is to switch phone systems. I was pressured into getting a iPhone by my family and completely overwhelmed in the process because I was afraid of losing from my android phone. My sales person was mediocre at best and Rade, despite being a store manager with sales, not her normal job, showed me kindness and patience, reassuring me that the transition would be smooth and helping me pick out my phone with complete honesty and transparency about the pros and cons. I was already warned that the two systems don't play nice and unfortunately, the transfer process got interrupted for unclear reasons. Rade understood my distress and gave me her personal phone number with instructions to come back to the store where we could spend more time repeating the process. Before her next working day arrived, I was becoming increasingly desperate, and texted her. She communicated my situation to her coworker and fellow manager, Zach then booked a special appointment for me with him. It was wonderful to come into the store and be welcomed by him directly. His employee got started trying to help me, but he was unsuccessful, adding to my angst. Zach dropped everything and took over. He showed so much patience, andkindness while he troubleshooted and investigated. He was polished and professional and unhurried and best of all, he was successful in creating a new transfer process. He told me to leave my phone and go get a bite to eat and then come back, reassuring me that he would personally oversee the transferring process. I came back to my new iPhone ready to go armed with all of my data! We fist bumped and celebrated together, and he told me to come back when I was ready to bring back my old phone. I was so grateful I brought the entire team donuts and he was so touched that I took the time to come back and thank him. Customer service is not dead and I'm grateful for hard-working people like Rade and Zach who truly care about the customer Verizon in Wyomissing is lucky to have them both and I will never go anywhere else. Thanks guys!