We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

So far their service has been great. Due to some installation issues and a billing question, I've…read morehad to contact them 3 times. Twice I spoke to a human within 5 minutes. They immediately knew what I was talking about and helped resolve the problem. The third time I just used the chat on the website, and again, immediate response and resolution.

this company accuses customers for damaging the modem, even though the modem was in perfect…read morecondition when I returned it they are charging me $79 for a modem that I did not damage. They believe UPS at UPS and drop it but I know UPS had lots of family members work for them. They drop them all the time and that's what caused this damage so I will be leaving T-Mobile because the customer service sucks. The Internet sucked and I don't even wanna deal with my phones with them anymore because they are calling me a liar they call me a liar saying that I damage mode when I did not, poor poor customer

Stopped by the T Mobile Store on Woodland Ave in the Wyomissing Shoppes looking for a new…read morePhone Carrier. The Customer Service Rep for T Mobile ; Jineylis; ( Hope i spelled that right ) waited on me. She was knowledgeable; polite; and answered all my questions pertaining to my new phone plan. Having worked in Customer Service in various Industries and sectors during my Employment Career; i can recognize an Outstanding Customer Service Rep and Employee a mile away. With Customer Service in 2024 America severely lacking; or nonexistent at all; it is encouraging to meet a Company Rep that represents her Company well; and provides a hassle fee experience in obtaining a new phone plan.

I've had service electric for many years and I am not happy with the service anymore!! I had…read morepixelating and codes coming up on certain channel which the codes are 225 or 227 and I had a guy come out and check everything out only to tell me to get TiVo and people I know they were out of service for 3 days and I am sick of paying a bill that doesn't have the quality and I am on a fixed income and can't afford another increase with bad service!!

We've been customers for almost 30 years, but I've about had it with Service Electric!! For…read moremonths, our internet would drop several times a day. It took multiple calls and two visits before they could get it to be somewhat reliable. Now, the telephone service has been down for four days. The best they can tell you is "the database has to be rebuilt". Why do they have to rebuild. Haven't they ever heard of having a backup copy? We're starting to look for an alternative system because they've become terrible.