I knew from the start, logically if I wasn't 100% certain of handling a phone transfer I should…read morehave came here. Regardless, of my attempts I still ended up here because I could always rely on the expert that possibly awaits me. That expert is Raffi, whom I approach as the other employees were already engaged with other guests. She greeted me and immediately took care of my issue efficiently with her knowledge. Raffi also answered my follow up questions and I left the store fully satisfied with her excellent service.

We had just signed with DIRECTV and they offered us a great deal if we also changed our cell…read moreservice to AT&T. Free iPhone 7 and a Free iPad for $10. We also bought one iPhone 7, all of these with unlimited Lte service. Sounds great, it was until we found out that we were lied to!!!! They told us that there was there was NO ACTIVATION FEES and We also declined the insurance!!!! Believe it or not our online bill was ready the next day. Guess what, ALL 3 HAD ACTIVATION FEES AND THE IPADS DATA WAS NOT $10 A MONTH BUT $40, AS PROMISED!!!! It gets even worse! We were also charged for the insurance on each of these products of $7.99. It took 2 different days on the phone with customer service to fix the lies and fraud we went through with this dealer. The first day I spent 5 hour with customer service telling them what had happened to me, with 4 different supervisors. 4 because they hung up on me 3 different times after being put on hold for hours at a time. Finally they agreed to wave the charges and promised to credit my bill. So I went to check my new bill online 3 days later like they said to do and guess what? The same bill no change!!! So I had to start over all again. This time I called in told to tell them what I was going through and they said they had my records from the previous calls and said the would transfer me to a supervisor to fix the problem. They transferred me not to a supervisor but to the cancellation department. Maybe GOD was giving me a chance to end this experience. But I called back again!!! Finally I got a supervisor told them what I been dealing with and they again promised that they finally fixed the fraud. But here the coup de grace to the back of my head, they said since my bill has already been processed they can't credit my bill until the next billing cycle. Now I understand where AT&T got all that money to buy DirecTV!!!! This may be the only yelp posting that I could ask for maybe a negative one or two stars

The service was incredibly fast and the price was so reasonable. Friendly staff that really cared.read more

My phone wouldn't charge so I was recommended to these guys. The tech fixed it in less than 5…read moreminutes for free. Excellent customer service.

Encountered rude and offensive service at this ATT store. I was handed a defective "new" iPhone…read morethat was not unboxed in front of me nor inspected by the employee to prevent the unfortunate situation that transpired. I discovered the damage on the camera bezel and case minutes after completing the transaction. Phone was presented face up to me the entire time in the store and employee had already booted the phone in the back to begin the transfer process so I naively assumed it was fine and (shame on me) did not notice until a few minutes after in my vehicle on the way home. When I returned to the store immediately, I was accused of dropping the device/causing the damage and given no assistance. Later, to add insult to injury, I was lied to by ATT 611 support, assuring me Apple would foot the damage in this scenario. ATT customer service is a travesty. I am a 20+ year customer with sterling record. I will be taking my business elsewhere and have filed every type of formal grievance possible against ATT Broadcasting store employees and ATT service. I urge you to go elsewhere.

Went in to inquire about the Apple Watch and was greeted by Hiliany. She showed me the display and…read moreasked what I wanted in a watch. I replied that I wasn't sure but had been told the Apple Watch could do many things as the I-Phone. Hiliany throughly explained and demonstrated the features. After she was done, I walked out with my new Apple Series 10 watch.

Generally happy here. First visit they told me they could get the phone fixed that day, which was…read moreimportant since I had a flight the next day. Unfortunately they didn't have a spare part and charged me for the labor they spent opening up the phone. Okay, fair enough, I don't want to make people work for free, but I thought they might credit that to me in the future should I have a repair. Which I did, just about a month later. I was 48 hours away from trading in my iPhone XS when I dropped it and broke the screen, needing an expensive repair. While I was not given the $50 in labor I had previously spent (and didn't get a repair) I was given a $10 discount and a working phone about 90 minutes after I dropped it off. Will probably come back here if I need to in the future, but this place is definitely at or above market price, and expect to pay for work even if your phone doesn't get fixed.

I was looking for an alternative in parting ways with my i-phone 6s, which has given me years of…read moregreat service. But the battery needed to be replaced. Instead of paying for a new battery, they offered me a refurbished 6S for only slightly more. They did a great job in switching everything over and added a new tempered glass screen saver! Great Job Guys!

Called them and they said they were open. Went there 10 minutes later 10:30am nobody was around and…read morethe gate was down. After waiting 20 minutes the person on duty open up around 11 and said he was on break ( open up at 10 on break at 10:30?). Ordered the screen for my wife's phone said 3 days okay would call me when it was done.... three days no call. I go there they damaged the new screen. Would take another 3 days for the new screen to get there and they would call me....3 days no call. I called 3 times no answer. Go there the screen won't get there until the next week. Couldn't call me or answer phone to let me know. Finally the following week it was finished. They did call. The ONLY time they called me. This is a very poorly run business....all I can say. I would avoid.

I brought my dead phone to Edward, and he immediately addressed the situation and fixed my phone…read more Very reasonable. Very professional. Highly recommend!!!