i had an ipad with colors messed up and a cracked screen . i took it to them , in two days they had…read moreit fixed at half the price i was told it would cost . they were friendly very good prices . would recommend them .

Excellent service on my Samsung S7 edge battery replacement. Replaced in under an hour, great…read moreprices, friendly technician, and they recycled my old battery. New battery works flawlessly. Highly recommended.

This store is a hassle free shopping experience with very…read morehelpful, friendly sales consultants. They have all the new great selections with great prices. They will see if you qualify for any and all discounts, BIG PLUS in my book! Check them out! They are on fb at http://www.facebook.com/pgriess#!/pages/VerizonStore/180423068702093?sk=info

I would give a minus number if I could. Sales guy is watching the ball game on his phone while…read morewaiting on me. Then, he "accidently" put an older model on my order (at full retail), despite me stating the model I wanted -which I saw him write down. I pointed it out and got the "opps". Yea, sure. I informed him I could transfer the data, just activate the new phone (pulling my number from another carrier). He did and put it in the bag. Later, when I got home , the phone didn't work and wasn't on network, but my old phone was offline. NO PHONE! I raced to a local store, who helped massively, and they discovered it wasn't set up right, had issues. I guess the guy at Reading either didn't know how to deal with it or wanted to get back to the ball game. Told me I was good to go. Never ever going there again. Never. Inept and I suspect shady.

I had a wonderful experience at the T Mobile store at Papermill Rd, wyomissing. My Mint Mobile plan…read morewas renewing next month so the timing was right to check around. after visiting an unnamed competitor that quoted me $240/month, I stopped by the Papermill location & was greeted by associate Mike V. i explained what i needed for new service & 2 replacement phones. he listened to what i wanted to spend, got our plan activated and i was out the door completely satisfied. What impressed me was the level of patience that Mike exhibited, his demeanor in not talking above my level of technology & didn't try to oversell me with the latest & the greatest. Thanks for a white glove experience Mike!

I knew from the start, logically if I wasn't 100% certain of handling a phone transfer I should…read morehave came here. Regardless, of my attempts I still ended up here because I could always rely on the expert that possibly awaits me. That expert is Raffi, whom I approach as the other employees were already engaged with other guests. She greeted me and immediately took care of my issue efficiently with her knowledge. Raffi also answered my follow up questions and I left the store fully satisfied with her excellent service.

We had just signed with DIRECTV and they offered us a great deal if we also changed our cell…read moreservice to AT&T. Free iPhone 7 and a Free iPad for $10. We also bought one iPhone 7, all of these with unlimited Lte service. Sounds great, it was until we found out that we were lied to!!!! They told us that there was there was NO ACTIVATION FEES and We also declined the insurance!!!! Believe it or not our online bill was ready the next day. Guess what, ALL 3 HAD ACTIVATION FEES AND THE IPADS DATA WAS NOT $10 A MONTH BUT $40, AS PROMISED!!!! It gets even worse! We were also charged for the insurance on each of these products of $7.99. It took 2 different days on the phone with customer service to fix the lies and fraud we went through with this dealer. The first day I spent 5 hour with customer service telling them what had happened to me, with 4 different supervisors. 4 because they hung up on me 3 different times after being put on hold for hours at a time. Finally they agreed to wave the charges and promised to credit my bill. So I went to check my new bill online 3 days later like they said to do and guess what? The same bill no change!!! So I had to start over all again. This time I called in told to tell them what I was going through and they said they had my records from the previous calls and said the would transfer me to a supervisor to fix the problem. They transferred me not to a supervisor but to the cancellation department. Maybe GOD was giving me a chance to end this experience. But I called back again!!! Finally I got a supervisor told them what I been dealing with and they again promised that they finally fixed the fraud. But here the coup de grace to the back of my head, they said since my bill has already been processed they can't credit my bill until the next billing cycle. Now I understand where AT&T got all that money to buy DirecTV!!!! This may be the only yelp posting that I could ask for maybe a negative one or two stars

I have to send a shout out to managers Zach and also Rade for their TLC and incredible help when I…read moretraded in my Android for my first ever iPhone. I'm not sure if anyone can quite understand what a monumental task it is to switch phone systems. I was pressured into getting a iPhone by my family and completely overwhelmed in the process because I was afraid of losing from my android phone. My sales person was mediocre at best and Rade, despite being a store manager with sales, not her normal job, showed me kindness and patience, reassuring me that the transition would be smooth and helping me pick out my phone with complete honesty and transparency about the pros and cons. I was already warned that the two systems don't play nice and unfortunately, the transfer process got interrupted for unclear reasons. Rade understood my distress and gave me her personal phone number with instructions to come back to the store where we could spend more time repeating the process. Before her next working day arrived, I was becoming increasingly desperate, and texted her. She communicated my situation to her coworker and fellow manager, Zach then booked a special appointment for me with him. It was wonderful to come into the store and be welcomed by him directly. His employee got started trying to help me, but he was unsuccessful, adding to my angst. Zach dropped everything and took over. He showed so much patience, andkindness while he troubleshooted and investigated. He was polished and professional and unhurried and best of all, he was successful in creating a new transfer process. He told me to leave my phone and go get a bite to eat and then come back, reassuring me that he would personally oversee the transferring process. I came back to my new iPhone ready to go armed with all of my data! We fist bumped and celebrated together, and he told me to come back when I was ready to bring back my old phone. I was so grateful I brought the entire team donuts and he was so touched that I took the time to come back and thank him. Customer service is not dead and I'm grateful for hard-working people like Rade and Zach who truly care about the customer Verizon in Wyomissing is lucky to have them both and I will never go anywhere else. Thanks guys!

Thank you Marco! For not only patiently educating us but providing us with two current phones…read moreappropriate for our needs and better internet service. All this while reducing our monthly bill. Marco made our experience comfortable and enjoyable. Thank you!

These guys are awesome. I've bought 2 phones and had a repair here. They fixed my bend iPhone 6 in…read morelike 15 minutes and hasn't been a problem in the 6 months since. The phones I've bought had price tags I liked and worked like new. One was a present, and the guy at the counter went and got me the original box for the device. I hope these guys stay open forever. Awesome!

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes